Goiania, Avenida Anhanguera, 2913 - Setor Leste Universitario-16.670631,-49.238297(Show on Map)
6.6
Rated
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesSat, 24 Oct - Sun, 25 Oct24 Oct - 25 Oct
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
Express Hotel in Goiânia receives mixed reviews across various categories but showcases notable strengths, particularly in its location and breakfast offerings. Guests consistently appreciate the hotel's strategic positioning close to downtown, the university neighborhood and the airport, making it a convenient choice for both short and extended stays. The proximity to markets, shops, restaurants and bus terminals is highly valued, contributing to a great cost-benefit ratio.
Breakfast at Express Hotel often earns high marks for its variety and quality with guests enjoying the range of options, including well-served items like cheese bread. However, there are frequent criticisms regarding the replenishment of food, cleanliness and presentation.
Dinner service provides an enjoyable dining experience with well-prepared meals featuring both local and international cuisines. The vibrant atmosphere and in-room app service are highlights. Nonetheless, inconsistencies in service, unexpected restaurant closures and limited menu options have been noted by several guests.
Room accommodations evoke mixed feelings. Positively, rooms are described as spacious and comfortable with some modern amenities such as air conditioning and smart TVs. However, many guests report issues concerning outdated furnishings, mold, musty odors, cleanliness shortcomings and functional problems with fixtures and appliances.
Cleanliness throughout the hotel receives a mixed reception. While some guests find the hotel clean and cozy, a significant number report maintenance and hygiene issues, including dirty rooms, bathrooms and public areas, as well as inconsistent cleaning practices.
The hotel staff generally receive praise for their friendliness, helpfulness and professionalism. However, there are notable instances of untrained or rude staff members and issues with customer service, particularly during check-in.
Wi-Fi service at Express Hotel varies in quality. Some guests find the connection reliable, especially in common areas, but many report problems with inconsistent and weak signals, particularly in guest rooms.
The pool is appreciated by a few but mainly noted for significant cleanliness and maintenance problems, often rendering it unusable. Guests frequently mention dirty water, broken tiles and unpleasant smells, indicating a need for better upkeep.
Parking options are appreciated for their convenience and ample space, though there are concerns about accessibility, security and the condition of the parking lot. The valet service and general organization also receive criticism.
Family accommodations at Express Hotel are described positively, highlighting spacious rooms and a child-friendly environment. The hotel provides practical amenities for families, although some issues with outdated and unclean accommodations and inconvenient dining arrangements are noted.
Bed comfort at the hotel is hit or miss. While some guests find the beds spacious and comfortable, numerous reviews point out issues with old, hard and uncomfortable mattresses and poor-quality bedding.
Overall, Express Hotel offers significant positives, particularly in location and some aspects of service, but must address various issues to enhance the overall guest experience.
Categories
Pool
AI-generatedThe hotel features an outdoor swimming pool for guests to enjoy. The pool area provides a space for relaxation and recreation. It's a simple and convenient option for those seeking a place to swim.
Outdoor Pool
Parking
AI-generatedBiss Inn Hotel provides a free private car park on site. This allows guests to park their vehicles securely without additional cost.
3 Star
AI-generatedThis hotel offers a comfortable stay with practical amenities. Its location is convenient and provides good value for money, making it a reliable choice for budget-conscious travelers. It is near the Setor Leste Universitario.
Outdoor Pool
AI-generatedBiss Inn Hotel has an outdoor swimming pool on site. It's an ideal spot for guests to relax and enjoy a refreshing swim.
Honeymoon
Family
Free Wi-Fi
Business
Check-in - Check-out
Check In:
14:00 - 19:00
Check Out:
01:00 - 12:00
Facilities
Parking
Restaurant
Room service
Meeting/banquet facilities
24-hour front desk
Non-smoking rooms
Family rooms
Free parking
Internet services
Lift
Safety deposit box
Luggage storage
WiFi
Outdoor pool
Free WiFi
Non-smoking throughout
Air conditioning
Outdoor pool (all year)
Private check-in/check-out
Shared lounge/TV area
Daily housekeeping
Parking on site
Private parking
WiFi available in all areas
Kids' meals
Parking garage
Outdoor furniture
Smoke alarms
Fire extinguishers
Swimming pool
Food can be delivered to guest accommodation
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Cashless payment available
Room Types
Standard Single RoomThe single room features air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower. This single room has a wardrobe, a tiled floor and a flat-screen TV. The unit has 1 bed.
Standard Twin RoomThe spacious twin room offers air conditioning and a minibar, as well as a private bathroom boasting a walk-in shower. This twin room has a wardrobe, a tiled floor and a flat-screen TV. The unit has 2 beds.
Standard Double RoomThe spacious double room provides air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower. This double room features a wardrobe, a tiled floor and a flat-screen TV. The unit offers 1 bed.
Standard Triple RoomThe spacious triple room features air conditioning and a minibar, as well as a private bathroom boasting a walk-in shower. The unit has 3 beds.
Standard Quadruple RoomThe quadruple room offers air conditioning and a minibar, as well as a private bathroom boasting a walk-in shower. The unit has 4 beds.
King Suite with Spa BathThe air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a bath. The suite's kitchenette is available for cooking and storing food. The suite features a minibar, a dining area, a wardrobe, a tiled floor, as well as a flat-screen TV. The unit has 1 bed.
Deluxe Family SuiteThe spacious family room offers air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower and a hairdryer. The family room's kitchenette is available for cooking and storing food. The family room is fitted with a flat-screen TV, a dining area, a wardrobe, as well as a tiled floor. The unit offers 3 beds.
Superior Queen RoomThe spacious double room features air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a hairdryer. This double room has a wardrobe, a tiled floor and a flat-screen TV. The unit has 1 bed.
Deluxe Quadruple RoomThe quadruple room offers air conditioning and a minibar, as well as a private bathroom featuring a walk-in shower. This quadruple room features a wardrobe, a tiled floor and a flat-screen TV. The unit offers 3 beds.
Deluxe Triple RoomThe spacious triple room provides air conditioning and a minibar, as well as a private bathroom featuring a walk-in shower. This triple room features a wardrobe, a tiled floor and a flat-screen TV. The unit offers 2 beds.
Superior Family RoomThe spacious family room features air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a hairdryer. This family room has a wardrobe, a tiled floor and a flat-screen TV. The unit has 4 beds.
Guest Reviews
6.6
Rated
Review Summaries
Summarized by AI
Location
The Express Hotel in Goiânia stands out for its exceptional location, frequently praised in guest reviews. Visitors appreciate the hotel's proximity to key areas of the city, including downtown, the university neighborhood and the airport. The convenience of nearby markets, shops, restaurants and bus terminals further enhances its appeal. The hotel's easy access to various points of interest and major roads makes it an ideal choice for both short and extended stays. Guests also value the great cost-benefit ratio and commend the hotel for its accessible and practical location. Despite some mentions of noise and varying opinions on proximity to the city center, the location consistently proves to be a significant advantage for travelers staying at the Express Hotel.
Breakfast
The breakfast experience at Express Hotel receives mixed reviews. Many guests praise the breakfast for its variety with phrases like "plenty of options," "very good," and "excellent breakfast" frequently mentioned. The breakfast spreads are appreciated for being "well-served" and featuring "a wide variety of options," with some guests specifically noting delicious items like the "cheese bread."
However, not all reviews are positive. A significant number of guests point out issues such as lack of replenishment, limited options and the use of low-quality or spoiled food items. Common criticisms include "weak breakfast," "very poor breakfast," and "terrible breakfast," often highlighting problems like cold coffee, stale bread and scarce gluten-free or lactose-free options.
Cleanliness and organization are recurring concerns with mentions of dirty tables and poorly presented utensils. Some guests found the breakfast satisfactory or "met expectations," suggesting it could be improved with a few more items or better service standards.
In summary, while some guests find the breakfast at Express Hotel to be a highlight of their stay, others feel it falls short in terms of variety, quality and overall experience. The hotel has a foundation of positive feedback to build upon but would benefit from addressing consistent complaints about food quality and service.
Dinner
Dinner at Express Hotel offers a mixed experience for guests. On the positive side, the hotel’s restaurant provides delightful, well-prepared meals that showcase quality ingredients with creative menus inspired by both local and international cuisines. The dining atmosphere is vibrant and the meals are often cited as enjoyable and nice with some guests particularly appreciating the contemporary dishes and surprising flavors available from the in-room app service.
However, there are notable drawbacks that guests have mentioned. The dinner service appears to be inconsistent with some reporting issues such as the restaurant being unexpectedly closed, difficulty in ordering food after certain hours and limited menu options. Guests have encountered occasions where the kitchen closed earlier than stated and there have been instances of unavailability of the meals listed on the menu, forcing choices such as a simple grilled ham and cheese sandwich.
Moreover, while some guests found the food to be tasty, others were disappointed with the quality and value, particularly when ordering specific dishes like beef Parmigiana. There are also reports of the restaurant failing to provide dinner service on certain nights, leaving guests without evening meal options.
In summary, dining at Express Hotel can be a pleasant experience with its creative and high-quality offerings, but potential guests should be prepared for possible inconsistencies in service and availability.
Rooms
The guest reviews of Express Hotel present a mixed picture of the rooms. On the positive side, the rooms are frequently described as spacious and comfortable with some featuring large beds and functional amenities. Clean linens, clean rooms and comfortable bedding are noted and the size of the rooms tends to be appreciated by guests. There are some modernized rooms with new furniture, air conditioning and smart TVs, which allow access to streaming services.
However, many reviews highlight significant shortcomings. Numerous guests report that the rooms are old with outdated and worn-out furniture that urgently need renovation. Mold, musty smells and mildew are common complaints, especially in the bathrooms. The cleanliness of the rooms often falls short of expectations with stained floors, dust and even cockroaches reported. Functional issues are also mentioned, including broken air conditioning units, leaking faucets and malfunctioning TVs. Beds and mattresses are sometimes described as uncomfortable and several guests were dissatisfied with the disparity between the rooms and the photos advertised online.
The overall sentiment is that while the size and basic comfort of the rooms can be satisfactory, the old and poorly maintained conditions, as well as cleanliness issues, significantly detract from the overall guest experience.
Beds
The reviews for the beds at Express Hotel paint a diverse picture. While many guests found the beds to be comfortable, spacious and on occasion, very good, there are frequent mentions of issues that paint a rather mixed image. Positive feedback highlighted the comfort of the beds with some guests specifically mentioning the softness and size as noteworthy attributes. Numerous reviews noted comfortable mattresses and rooms.
However, a significant number of reviews also indicated prevalent issues. Problems with old, hard and uncomfortable mattresses were repeatedly mentioned, often with descriptors like sunken, broken and stiff as a board. Several reviews noted that double beds were often makeshift arrangements of two single beds pushed together, which tended to separate during the night. Bedding quality was another common complaint with guests mentioning torn, stained and very old linens, as well as pillows that were flat and unsupportive.
Additionally, there were mentions of inconsistent housekeeping with some guests reporting that bed linens seemed unchanged or were in poor condition. Despite these shortcomings, the hotel received frequent praise for its attentive staff, clean blankets in some rooms and overall room comfort. The reviews suggest that while some guests found satisfactory and even enjoyable sleeping arrangements, the hotel could greatly benefit from updating its beds and linens to meet broader expectations of comfort and cleanliness.
Cleanliness
The Express Hotel has garnered mixed reviews regarding its cleanliness. A number of guests have appreciated the hotel's cozy and peaceful surroundings, noting that rooms and facilities are clean and organized at times. Furthermore, the breakfast area has received compliments for its cleanliness, contributing to an overall positive impression for some.
However, a large majority of reviews indicate significant issues with cleanliness across various aspects of the hotel. Complaints include dirty rooms, bathrooms with mold and rust, stained and smelly linens and unclean towels. The pool and hallways have also been mentioned frequently for their lack of proper maintenance and hygiene, often described as dirty and disorganized. Guests have reported finding hair and grime in bathrooms, old and dusty furniture and even the presence of pests.
The hotel staff’s cleaning practices have faced criticism for being inconsistent and insufficient. Some guests mentioned that their rooms were not cleaned daily and requests for fresh towels and overall better cleaning were not promptly addressed. Problems with mold, bad odors and outdated facilities further contributed to a negative perception of the hotel's cleanliness.
In summary, while the Express Hotel offers a few highlights such as a clean breakfast area and occasionally tidy rooms, the predominant guest sentiment reflects a need for substantial improvements in hygiene and maintenance practices.
Staff
The staff at Express Hotel receives mixed feedback from guests. Many visitors commend the employees for being friendly, helpful and attentive. The service is often described as polite and welcoming with numerous mentions of the staff's kindness and readiness to assist. Some guests especially appreciate the good reception service, noting employees' efficiency and professionalism.
Despite the positive remarks, several reviews highlight issues with untrained and rude staff members. Instances of poor customer service, especially during check-in, are frequently mentioned. Problems with organization and communication among the staff seem to contribute to guests' dissatisfaction. Some reviews also mention specific negative encounters, such as a lack of empathy, unprofessional behavior and slow service during critical times.
Overall, while there are many affirmations of the staff's dedication and politeness, the hotel seems to struggle with consistency in service quality and staff training. This leads to a varied experience for guests staying at Express Hotel.
Wi-Fi
Express Hotel presents a mixed experience when it comes to its Wi-Fi facilities. Guests have reported both positive and negative aspects of the internet service. On the upside, some reviews mention that the Wi-Fi works well, particularly in common areas and on the second floor where the connection tends to be stable and reliable. A few guests have found the Wi-Fi to be good enough for general use, such as checking messages and browsing.
However, there are numerous complaints about the Wi-Fi being inconsistent and unreliable with some guests indicating that the internet was almost non-functional during their stay. Many highlighted issues with weak signals, intermittent connectivity and the need to go to common areas to get a decent connection. Specific areas like the rooms, especially on the fifth floor, seem to suffer from poor Wi-Fi service, making it challenging for those needing stable internet for work or streaming.
Overall, while the hotel does offer Wi-Fi, its quality and reliability appear to vary significantly depending on the location within the property.
Pool
At Express Hotel, the pool has been a topic of some mixed reviews. While a few guests appreciated the pool, describing it as pleasant, beautiful, well-maintained and offering an interesting depth, the majority of feedback focused on significant cleanliness and maintenance issues. Guests frequently noted that the pool water was dirty, cloudy or green with broken tiles and occasionally unpleasant smells. Many felt that the pool area was not sufficiently cleaned or maintained with some mentioning that the pool was unusable or closed during their stay due to poor conditions. Additionally, there are reports of inadequate seating and space around the pool area, as well as a lack of pool towels and recreational activities. Despite some positive comments, the overall sentiment suggests that the pool at Express Hotel requires considerable improvement in cleanliness and upkeep to meet guest expectations.
Parking
The Express Hotel offers several options for parking and guests have shared mixed experiences. On the positive side, parking is included in the reservation and is conveniently close to the hotel with good availability and ample spaces. Some guests appreciated the polite parking attendants and the convenience of having parking right next door.
However, several areas need improvement. Some reviews noted that the parking lot is not directly accessible from the hotel and is situated a bit far, requiring guests to navigate uneven gravel floors and open gates, which remain unsecured day and night. The parking, in some cases, felt dangerous and poorly maintained with no security or cover for the cars, leading to concerns about the safety of parked vehicles.
Valet service is the only option for some guests and while street parking is available, it is not always adequate or well-monitored. The parking service itself was criticized for lacking prioritization of requests and for being generally disorganized.
Overall, while there are sufficient parking options at Express Hotel, there is room for enhancement, particularly regarding security and maintenance.
Family
Express Hotel offers a generally positive experience for families looking for a child-friendly accommodation. Many families appreciated the spacious and family-oriented rooms, which included big family rooms with comfortable beds and family-friendly bathrooms. The ample space and good family atmosphere contributed to a comfortable stay. The hotel's child-friendly environment and family-friendly accommodations were often highlighted.
The hotel also excelled in providing practical and familiar amenities for families. Guests noted that the hotel accommodated large families well and offered spacious rooms suitable for both children and elderly members. Specific requests, such as providing a spoon for a child's medicine, were promptly fulfilled, showcasing attentive service.
However, there were occasional issues noted in the reviews. Some guests found the accommodations to be outdated and unclean and the division of group accommodations across different floors was a point of concern for some families. Additionally, some guests had challenges with dining arrangements, needing to eat in less convenient settings such as on the bed.
Despite these drawbacks, families frequently mentioned positive aspects such as the great location, good views and excellent service, making Express Hotel a viable option for family stays.
3 Star
Express Hotel presents itself as a three-star option, but recent guest reviews suggest it might not fully meet the expectations associated with this rating. Though marketed as a three-star establishment, visitors have noted that the accommodations and amenities appear quite outdated and the facilities are in need of renovation and maintenance. Despite these shortcomings, the hotel is frequently highlighted for its good cost-benefit, offering a cozy room experience that aligns with its three-star status for some guests. However, the standard of cleanliness with cleaning not performed daily and the overall condition of the building, often described as poorly maintained or even misleading in its online portrayal, have led to disappointment among others. The reviews indicate that while the hotel does provide the essentials expected of a three-star place, such as adequate room quality and basic amenities, it might be more fitting for travelers seeking a budget-friendly option rather than those expecting a pristine three-star experience.
Outdoor Pool
The outdoor pool at Express Hotel receives mixed reviews from guests. On the positive side, guests appreciate when the pool is clean, well-maintained and accessible, noting it as a beautiful and functional amenity. Clean towels are provided, adding to the convenience. However, there are frequent mentions of cleanliness issues with several guests pointing out that the pool can be dirty and lacks proper maintenance. Some noted broken tiles and cloudy water, making it less inviting. The pool tends to get crowded, suggesting a need for better scheduling to improve guest experience. Overall, while the outdoor pool has the potential to enhance guest stays, it requires more consistent upkeep to meet expectations.
Honeymoon
For honeymooners, Express Hotel offers a blend of romantic touches and serene settings. While some have experienced cozy and romantic rooms that create an intimate atmosphere perfect for a honeymoon, others have enjoyed quiet environments ideal for couples. Special touches like romantic dinners and wedding decorations, when confirmed, can significantly enhance the experience. However, availability of honeymoon suites and upgrades can be unreliable and some guests have faced challenges in receiving these benefits. The hotel aims to make honeymoons special with the efforts of its attentive staff. Despite occasional inconsistencies, there are elements that can make a honeymoon stay memorable when things go right.
FAQ
Yes, Express Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Express Hotel.
No, Express Hotel doesn't allow dogs.
Yes, parking facilities are available at Express Hotel.
