Gold Coast, 23 Ferny Avenue-27.999697,153.427714(Show on Map)
8.1
Very Good
Checkin - Checkout datesWed, 14 Oct - Thu, 15 Oct14 Oct - 15 Oct
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
Chevron Renaissance Apartment 2196 is highly regarded for its exceptional location, making it a prime choice for travelers seeking convenience and proximity to key attractions. Situated in the heart of Surfers Paradise, the property is within walking distance of supermarkets, vibrant restaurants, cafes, and Cavill Avenue, offering abundant entertainment options. The strategic location also provides easy access to the beach, with breathtaking ocean views that guests frequently highlight, especially from higher floors.
The property boasts a range of appealing amenities that contribute to an enjoyable stay. Guests consistently praise the pool facilities, particularly the outdoor lagoon pool, which is a favorite for both relaxation and family fun. The hotel's spa, sauna, and gym further enhance the leisure experience. Rooms are spacious and generally clean, adding to the property's overall appeal. While some maintenance issues and dated furnishings were noted, the convenience of the location and the spaciousness of the accommodations are appreciated.
Guest interactions with the staff receive mixed reviews. Positive experiences often involve helpful local assistance and good communication with agents, resulting in efficient service and prompt issue resolution. However, there are also significant areas for improvement, especially regarding occasional unprofessional conduct by the management and challenges due to an unmanned front desk.
Bed comfort feedback is similarly varied. Many guests find the main bedroom's bed large and comfy, adding to their relaxation. However, issues with bed arrangements and quality of bedding were flagged, with some mentioning excessively soft beds and inadequate blankets.
Overall, Chevron Renaissance Apartment 2196 is favored for its location, excellent pool amenities, and spacious accommodations. With some improvements in staff conduct and bedding arrangements, the overall guest experience could be enhanced further, making it an even more attractive option for visitors seeking a vibrant and comfortable stay in Surfers Paradise.
Categories
Pool
Luxury
Beach
Free Wi-Fi
Parking
Accessible
Check-in - Check-out
Check In:
14:00
Check Out:
10:00
Facilities
Parking
Sauna
Fitness centre
Garden
Terrace
Non-smoking rooms
Laundry
Facilities for disabled guests
Family rooms
Games room
Free parking
Internet services
Lift
Express check-in/check-out
Windsurfing
Hot tub/Jacuzzi
BBQ facilities
Tour desk
Heating
WiFi
Free WiFi
Non-smoking throughout
Air conditioning
Sun terrace
Vending machine (drinks)
Vending machine (snacks)
Minimarket on site
Parking on site
Private parking
WiFi available in all areas
Wheelchair accessible
Outdoor furniture
Picnic area
Fitness
Beach
24-hour security
Key access
Key card access
Security alarm
Smoke alarms
CCTV outside property
Fire extinguishers
Swimming pool
Food can be delivered to guest accommodation
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Cashless payment available
Invoice provided
Property is cleaned by professional cleaning companies
Room Types
Chevron Renaissance Apartment 1092This 2 bedroom apartment with 62 square metres of living space is located on the 9th floor and has 1 bathroom. It features river views, Prepaid WiFi and a secure car parking space. The bedding configuration comprises of 1 Queen bed and 2 Single beds.
Chevron Renaissance Apartment 1224This 3 bedroom apartment with 126 square metres of living space is located on the 22nd floor and has 2 bathrooms. It features ocean views, unlimited WiFi and a secure car parking space. The bedding configuration comprises of 1 King bed, 1 Queen bed and 2 Single beds.
Chevron Renaissance Apartment 1293This 2 bedroom apartment with 96 square metres of living space is located on the 29th floor and has 2 bathrooms. It features ocean views, unlimited WiFi and a secure car parking space. The bedding configuration comprises of 1 Queen bed and 2 Single beds.
Chevron Renaissance Apartment 2364This 2 bedroom apartment with 99 square metres of living space is located on the 36th floor and has 2 bathrooms. It features ocean views, unlimited WiFi and a secure car parking space. The bedding configuration comprises of 1 King bed and 2 King Single beds.
Chevron Renaissance Apartment 2196This 2-bedroom apartment is located on the 19th floor and has 2 bathrooms. It also includes ocean views, unlimited free WiFi and a free secure car parking space. There is 1 queen-sized bed and 2 single-sized beds.
Chevron Renaissance Apartment 2172This 2-bedroom apartment is located on the 6th floor and has 2 bathrooms. It also includes pool views, unlimited free WiFi and a free secure car parking space. There is 1 queen-sized bed and 2 single-sized beds.
Chevron Renaissance Apartment 1135This 3-bedroom apartment is located on the 13th floor and has 2 bathrooms. It also includes ocean views and a free secure car parking space. There is 1 king-sized bed and 4 single-sized beds.
Chevron Renaissance Apartment 2215Apartment 2215- This 2 bedroom apartment with 87 square metres of living space is located on the 21stfloor and has 2 bathrooms. It features ocean views, unlimited WiFi and a secure car parking space. The bedding configuration comprises of 1 Queen bed and 2 Single beds.
This apartment features a toaster, sofa and dishwasher.
Chevron Renaissance Apartment 1323This 3-bedroom apartment is located on the 32ns floor and has 2 bathrooms. It also includes ocean views and a free secure car parking space. There is 1 king-sized bed, 1 queen-sized bed and 1 Double bed.
Chevron Renaissance Apartment 2252This spacious apartment includes a kitchen, a seating area, 2 separate bedrooms and 2 bathrooms with a shower and a hairdryer. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and an oven. This apartment has air conditioning, a washing machine, a flat-screen TV and a balcony. The unit has 5 beds.
Chevron Renaissance Apartment 2402This spacious apartment consists of a kitchen, a seating area, 3 separate bedrooms and 2 bathrooms with a shower and a hairdryer. The fully equipped kitchen has a stovetop, a refrigerator, a dishwasher and an oven. This apartment features air conditioning, a washing machine, a flat-screen TV and a balcony. The unit offers 6 beds.
Chevron Renaissance Apartment 2146This spacious apartment includes a kitchen, a seating area, 2 separate bedrooms and 2 bathrooms with a shower and a hairdryer. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and an oven. This apartment has air conditioning, a washing machine, a flat-screen TV and a balcony. The unit has 3 beds.
Chevron Renaissance Apartment 1333This spacious apartment includes a kitchen, a seating area, 3 separate bedrooms and 2 bathrooms with a shower and a hairdryer. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and an oven. This apartment has air conditioning, a washing machine, a flat-screen TV and a balcony. The unit has 6 beds.
Chevron Renaissance Apartment 1262The air-conditioned apartment has 3 bedrooms and 2 bathrooms with a shower and a hairdryer. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and an oven. A seating area with a flat-screen TV, a washing machine and a balcony are available in this apartment. The unit has 6 beds.
Guest Reviews
8.1
Very Good
Review Summaries
Summarized by AI
Location
Chevron Renaissance in Surfers Paradise offers an exceptional location that guests consistently rave about, making it a prime choice for travelers seeking convenience and proximity to key attractions. Positioned in the heart of Surfers Paradise, the property is just a short walk away from a plethora of amenities, including Coles and Woolworths supermarkets, vibrant restaurants, cafes, and the bustling Cavill Avenue with its abundant entertainment options.
The hotel's strategic location not only provides easy access to local shops and cafes but also offers proximity to the beautiful beach, making it ideal for those who enjoy soaking up the sun or engaging in beachside activities. Guests appreciate the fantastic ocean views from the property, with some even highlighting the mind-blowing vistas from higher floors.
Chevron Renaissance's amenities, including pools, spa, and gym facilities, contribute to a comfortable and enjoyable stay. The spacious and clean rooms are frequently mentioned, adding to the overall appeal. The combination of a central location with easy access to public transport, friendly staff, and ample facilities ensures that this property stands out as an excellent choice for both families and individual travelers seeking a stress-free holiday experience.
Beds
Chevron Renaissance Apartment 2196 receives mixed feedback regarding its beds from guests. Many reviewers appreciate the comfort of the main bedroom's large and comfy bed, as well as a generally positive consensus on the presence of very comfy beds within the accommodation. Such comfort contributes positively to guests' overall experience, allowing them to relax during their stay.
However, there are notable concerns about the bed arrangements and the quality of the bedding provided. Some guests found that the bed arrangements did not meet their requests, highlighting issues in accommodating specific needs, such as families with teenage siblings. Additionally, several reviews mention beds being excessively soft or sinking, and the lack of adequate bedding led to discomfort from cold temperatures at night. There were also remarks about the insufficiency and cleanliness of the provided blankets.
While the comfort of certain beds draws compliments, the feedback suggests that improvements could be made in bed variety and bedding quality to ensure a more consistent and restful experience for all visitors.
Cleanliness
Chevron Renaissance Apartment 2196 receives mixed reviews regarding cleanliness, with some guests highlighting positive aspects. The location is praised for its proximity to key attractions and amenities, providing guests with easy access to everything they need. The apartments are often described as clean and spacious, with some enjoying breathtaking views from their accommodations. Many reviewers were satisfied with the instructions for getting keys, and a few felt the cleanliness was commendable.
However, there are concerns about certain maintenance issues and cleanliness in specific areas. Some guests pointed out that the apartments are dated, with old furniture that may need updating. Instances of dust, poorly cleaned showers, and maintenance issues like non-functioning plumbing and detached toilet seats were noted. Despite these critiques, the overall feedback remains a balance of convenience and comfort for travelers prioritizing location and space.
Staff
Visitors to Chevron Renaissance Apartment 2196 offer a mix of experiences regarding the hotel's staff and services. On the positive side, guests appreciated the assistance of local individuals who helped them navigate to the main front desk, and they had a favorable experience with the hotel staff who were quick to address and resolve issues. The communication with agents was highlighted as particularly good, which suggests that certain aspects of the service were efficient and accommodating.
However, there are also significant areas that require improvement. Guests frequently reported encounters with rude and unhelpful staff, with specific instances of unprofessional behavior from the management company, HRSP, and an apparent lack of assistance due to an unmanned hotel desk. The absence of live personnel resulted in difficulties, especially surrounding luggage storage issues, with guests expressing dissatisfaction over the inability to store bags before and after their stay.
Overall, while there are instances of prompt issue resolution and positive communication, the overall service experience seems to suffer due to inadequate staffing and occasionally unprofessional conduct.
Pool
Chevron Renaissance Apartment 2196 presents a compelling case for those seeking a refreshing aquatic experience alongside their stay. Boasting an impressive array of amenities, this hotel features exceptional pool facilities that guests consistently describe as excellent and terrific. The outdoor lagoon pool stands out as a favored highlight, offering a visually stunning and spacious area for relaxation and family fun. It is particularly appealing to children, with some declaring an outright love for the space.
In addition to the pool's appeal, the hotel affords guests breathtaking beach and city views, adding to the overall sense of tranquility and escape. Beyond the pool, other amenities such as the spa, sauna, and gym contribute to a well-rounded leisure experience. Guests also appreciate the cleanliness and modernity of the facilities, enhancing their enjoyment.
Conveniently nestled near shopping precincts, Chevron Renaissance provides a strategic location that caters well to both leisure and exploration. While minor hiccups such as the absence of pool towels are noted, the general consensus remains overwhelmingly positive regarding the pool's role in enriching the visitor experience at this vibrant Surfers Paradise hotel.
FAQ
Yes, Chevron Renaissance Apartment 2196 has pool(s) that belong to one or more of the following categories: .
No, a spa isn't available at Chevron Renaissance Apartment 2196.
No, Chevron Renaissance Apartment 2196 doesn't allow dogs.
Yes, parking facilities are available at Chevron Renaissance Apartment 2196.
No, Chevron Renaissance Apartment 2196 doesn't have a gym.
