Gold Coast, 23 Ferny Avenue 2205-27.999893,153.42739(Show on Map)
7.8
Good
+4 Photos
+4 Photos
+ 2 Photos2
Checkin - Checkout datesThu, 08 Oct - Fri, 09 Oct08 Oct - 09 Oct
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
The Deluxe Chevron Renaissance, located in the heart of Surfers Paradise, earns high praise for its exceptional location. Guests appreciate the convenient walking access to shops, the beach, cafes, restaurants and nightclubs, while the close proximity to a Coles supermarket adds to the appeal. The hotel features scenic ocean and city views, which enhance the luxurious atmosphere, making it a favorite among families and larger groups.
The rooms are noted for their spaciousness and breathtaking views from the balconies, contributing to a comfortable and pleasant stay. Families particularly enjoy the property’s indoor and outdoor pools, which are well-maintained and provide a great environment for children. Despite occasional mentions of the interiors needing updates and maintenance, the overall feedback on room cleanliness and convenience is positive.
Cleanliness, however, receives mixed reviews. While many guests find the apartments exceptionally clean and modern, some report issues like dirty carpets, un-vacuumed floors and maintenance problems. Notably, the manager and staff are frequently commended for their excellent service, resolving issues promptly and contributing significantly to the positive guest experience.
The staff at Deluxe Chevron Renaissance, including standout employees like Murray and Kevin, are recognized for their friendliness, efficiency and responsiveness. This welcoming and accommodating attitude helps enhance the overall satisfaction of guests, making their stays more enjoyable.
While the hotel's free WiFi is appreciated, it has room for improvement. Guests report inconsistent connectivity with some experiencing frequent dropouts and limited access in certain areas.
The hotel's pool facilities are highly rated with families particularly enjoying the variety of options including heated indoor pools, a lagoon pool and a spa. These amenities contribute significantly to the property's appeal for family holidays.
Beach access is another highlight with guests lauding the convenient location near Surfers Paradise's stunning beaches. The combination of easy access to essential services and magnificent ocean views enhances the beachside getaway experience.
On-site parking is convenient and secure, though some guests find challenges with larger vehicles and occasional difficulties finding spaces. Nonetheless, management’s helpfulness in resolving these issues is appreciated.
The beds receive mixed reviews with several guests finding them very comfortable, while others note issues with softness or wear. Suggestions for improvement include updating the mattresses and providing more substantial bedding.
Overall, the Deluxe Chevron Renaissance offers a well-rounded and attractive option for travelers, particularly due to its prime location, spacious accommodations, commendable staff and family-friendly amenities.
Categories
Beach
Pool
Indoor Pool
Outdoor Pool
Free Wi-Fi
Parking
Luxury
Outdoor Pool
Indoor Pool
Room Types
Superior Two-Bedroom ApartmentThis spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV with satellite channels, a washing machine, a seating area, a dining area as well as sea views. The unit offers 3 beds and 1 futon.
Three-Bedroom ApartmentThis spacious apartment comprises 1 living room, 3 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. Guests can make meals in the kitchen that comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV with satellite channels, a washing machine, a seating area, a dining area as well as sea views. The unit offers 5 beds.
Two-Bedroom ApartmentThis spacious apartment comprises 5 living rooms, 2 separate bedrooms and 1 bathroom with a bath and a shower. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV with satellite channels, a washing machine, a seating area, a dining area as well as sea views. The unit offers 3 beds.
Apartment with BalconyThis spacious apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV with satellite channels, a washing machine, a seating area, a dining area as well as pool views. The unit has 3 beds.
Deluxe One-Bedroom ApartmentThis spacious apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The well-equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV with satellite channels, a washing machine, a seating area, a dining area as well as garden views. The unit has 3 beds.
Two-Bedroom Apartment with Mountain ViewThis spacious apartment includes 1 living room, 2 separate bedrooms and 1 bathroom with a bath and a shower. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment offers a flat-screen TV with satellite channels, a washing machine, a seating area, a dining area as well as mountain views. The unit has 3 beds.
Two-Bedroom Deluxe ApartmentThis spacious apartment comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV with satellite channels, a washing machine, a seating area, a dining area as well as sea views. The unit offers 3 beds.
Guest Reviews
7.8
Good
Review Summaries
Summarized by AI
Location
Nestled in the heart of Surfers Paradise, the Deluxe Chevron Renaissance boasts an exceptional location that draws high praise from guests. Visitors consistently highlight its central position, providing easy walking access to shops, the beach, cafes, restaurants and even nightclubs. The proximity to a Coles supermarket right underneath the hotel emerges as a particularly convenient feature, ensuring that essentials are always within reach.
The views, often described as amazing, stunning and spectacular, offer a scenic backdrop of the ocean and the city, enhancing the luxury experience. Families find the hotel's location perfect for their needs with many noting that the spacious apartments comfortably accommodate larger groups. The clean and modern facilities further add to the property's appeal.
Guests appreciate the convenience of being close to public transport, parking and key attractions such as Cavill Mall. The pool and other onsite amenities also receive positive remarks, making the hotel a well-rounded choice for travelers. Overall, the Deluxe Chevron Renaissance stands out for its unbeatable location, which makes exploring Surfers Paradise both enjoyable and effortless.
Rooms
Deluxe Chevron Renaissance in Surfer's Paradise offers spacious rooms with breathtaking views, making it an attractive option for those looking for a comfortable stay in a prime location. The apartments are generally clean, tidy and equipped with everything guests need, adding to the convenience factor. Reviewers frequently mention the ample space available in the rooms, complemented by wonderful balcony vistas, creating a pleasant and visually appealing experience.
Families will appreciate the indoor and outdoor pools, which are a hit with kids. The central location is also a significant plus, placing guests right in the heart of Surfer's Paradise, perfect for exploring the area.
However, it is noteworthy that some rooms might need updates and a bit of maintenance. While a majority of the rooms are reported to be clean and presentable, there are mentions of aging interiors and minor issues that need attention. A few reviews point out that the beds could be more comfortable and some rooms might appear rundown or in need of a freshen-up. Despite these sporadic concerns, the overall impression is that of a spacious, well-located and adequately equipped accommodation ideal for a pleasant stay.
Beds
The beds at Deluxe Chevron Renaissance have received mixed reviews from guests. On the positive side, many guests have remarked that the beds were super comfortable and noted that the furniture, including the beds and sofas, were perfect and comfy. However, there were several remarks indicating that some beds, especially in the main bedroom, were uncomfortable with issues like mattresses being too soft, worn out or even having springs exposed. Some guests described the mattresses as hard or likened them to concrete and highlighted that additional beds or pull-out beds were notably uncomfortable. There were suggestions that the mattresses could benefit from updates and better maintenance, such as the addition of mattress protectors and more substantial bedding. Despite these concerns, the bedrooms and their furnishings were generally described as nice and accommodating.
Cleanliness
Deluxe Chevron Renaissance offers a stellar location, close to shops and the beach, making it ideal for visitors. Guests generally appreciate the clean and modern interiors with several mentioning the property as exceptionally clean and tidy. The spaciousness and breathtaking views of certain apartments are also notable highlights.
However, reviews on cleanliness show mixed feedback. While some guests report their accommodations as spotless, others encountered issues such as dirty carpets, bedding and floors that hadn't been vacuumed properly. Some units appeared worn out and in dire need of repairs with occasional references to pests like cockroaches. Maintenance shortfalls like kitchen cupboards that didn't close easily and plumbing issues were pointed out occasionally.
Moreover, a few guests mentioned a persistent, unpleasant smell throughout the building. Despite these issues, the manager’s service was highly praised and overall, guests felt they received great value for their money given the property's central location.
Staff
Deluxe Chevron Renaissance boasts a highly commendable staff, consistently noted for their friendliness and efficiency. Several guests specifically mentioned host Murray, who was described as great, responsive and particularly helpful during check-in and in resolving issues promptly. Kevin, another standout team member, earned praises for his availability, responsiveness and thoughtful attention to guests' needs, ensuring they had everything they required for a pleasant stay. The owner received accolades for being approachable, understanding and accommodating. Guests also highlighted the excellence of Peter and Cathy at the tour desk, who went above and beyond in their service. Overall, the staff at Deluxe Chevron Renaissance made a significant positive impact on the guest experience, contributing to the property's reputation for outstanding service and a welcoming atmosphere.
Wi-Fi
Guests at the Deluxe Chevron Renaissance have varied experiences with the hotel's WiFi. On the brighter side, some visitors reported that they received their keys seamlessly and enjoyed WiFi throughout their stay. Free WiFi is available, which adds to the convenience for guests. However, there were several criticisms regarding the WiFi's performance. Numerous reviews mention that the internet was either non-existent or had frequent dropouts with others labeling it as horrid or terrible. Issues such as the WiFi being functional only in specific areas, like outdoors and difficulties in getting both WiFi and Foxtel to work, were highlighted. The paid WiFi was also noted to be unpredictable, being described as hit and miss. Overall, while there are positive mentions, the WiFi at Deluxe Chevron Renaissance seems to have significant room for improvement.
Pool
Deluxe Chevron Renaissance boasts an impressive array of pool facilities that have left a lasting impression on guests. The hotel features both indoor and outdoor pool options, including a notable lagoon pool, that cater perfectly to families and children. Guests have frequently praised the heated indoor pool and the spa for their warmth and relaxation.
Families have found the pool area to be particularly enjoyable with children gravitating towards the pools and the accompanying facilities. The pool area, which includes a hot spa and tempered indoor lap pool, is considered fantastic for family holidays. The outdoor pool is also commended for its size and the family's ability to enjoy it together.
Despite some minor cleanliness issues within the apartments, the pool facilities themselves remain highly regarded. The combination of indoor and outdoor choices, along with the well-maintained spa facilities, has made the pool area a standout feature of Deluxe Chevron Renaissance. Whether for a swim, relaxation or family fun, the pool area consistently receives high marks from visitors.
Beach
Deluxe Chevron Renaissance boasts a prime location in the heart of Surfer's Paradise, offering guests unparalleled accessibility to the breathtaking beaches nearby. The convenience of its proximity to shops, restaurants, bars and supermarkets ensures that everything one needs is within reach. Visitors consistently highlight the magnificent ocean views from both the balcony and even from the bed, making it clear that the panoramic vistas are a standout feature. Whether one is looking to explore fun activities or simply relax by the serene shores, the beaches near this accommodation are consistently described as stunning and easily reachable. With easy access to Coles and other essential services, Deluxe Chevron Renaissance is ideally situated for a beachside getaway with all the modern conveniences at hand.
Parking
Deluxe Chevron Renaissance offers convenient on-site parking that many guests found to be a significant advantage. The secure parking included in the cost is especially appreciated for its ease of access and proximity to the elevator and entrance, making it very user-friendly. Central location adds to the benefit with the parking being seamlessly integrated with the building's infrastructure.
However, guests have noted some challenges. Larger vehicles like 4WDs may have difficulty due to height restrictions and there were occasional issues with a lack of available parking spaces. In some instances, the parking system was considered cumbersome with some guests encountering initial confusion or difficulty finding the car park.
Despite these occasional setbacks, the management's helpfulness in addressing any issues has been praised, ensuring that most parking-related concerns are swiftly handled. Overall, the parking facilities at Deluxe Chevron Renaissance contribute positively to the convenience and comfort of the stay for many visitors, particularly those traveling from interstate.
FAQ
Yes, Deluxe Chevron Renaissance has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
No, a spa isn't available at Deluxe Chevron Renaissance.
No, Deluxe Chevron Renaissance doesn't allow dogs.
Yes, parking facilities are available at Deluxe Chevron Renaissance.
No, Deluxe Chevron Renaissance doesn't have a gym.
