Novotel Surfers Paradise
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Summary of reviewsNovotel Surfers Paradise consistently earns high marks for its exceptional location, strategically positioned in the heart of Surfers Paradise and within easy walking distance to the renowned Surfers Paradise Beach, shops, restaurants and nightlife attractions. The proximity to Cavill Avenue and local tram stops is frequently praised by guests, making it convenient for families, business travelers and leisure seekers. Many rooms offer stunning ocean views, adding to the allure of the hotel's prime location. The setting enables seamless access to both relaxing beach days and vibrant city life.
The breakfast experience at the hotel is largely appreciated for its wide variety and delicious offerings with many describing the buffet as "awesome" and "fantastic." Positive feedback highlights ample choices and consistently replenished dishes, making it a pleasant dining experience, especially when included with the room booking.
Though the hotel lacks a dedicated dining restaurant for dinner, the cafe/bar area and room service meals often receive positive remarks. Guests find the in-room dining convenient and satisfying, although some preferred to dine out given the array of restaurants nearby.
Many guests praise the rooms for their cleanliness, modernity and spaciousness, often highlighting exceptional ocean views from the balconies. Comfortable beds and modern amenities are also appreciated, though some areas require refurbishment and maintenance to address issues like worn furniture and dated decor.
Cleanliness generally garners positive feedback with many rooms described as "spotless." However, some criticism exists around inconsistent housekeeping services and areas needing more thorough cleaning, particularly around the pool and public spaces. The pool, while well-received for its cleanliness and pleasant temperature, exhibits occasional maintenance issues needing attention.
The staff at Novotel Surfers Paradise receive widespread acclaim for their friendliness and helpfulness. Front desk staff, in particular, are routinely praised for their accommodating nature and professionalism, enhancing the overall guest experience.
The hotel's WiFi services come under criticism for their additional charges and inconsistent connectivity, though some guests appreciate the availability of complimentary WiFi for Accor members.
The gym, while noted for its basic workout equipment, is considered small and in need of modern updates. Similarly, the tennis courts are well-liked but could benefit from some maintenance.
Families find the hotel well-suited to their needs with the strategic location, family-friendly atmosphere and various amenities making it a favorable choice.
Overall, Novotel Surfers Paradise delivers a memorable stay for guests with its standout location, friendly service and accommodating facilities, although improvements in certain areas could further enhance the visitor experience.
Categories
The breakfast experience at the hotel is largely appreciated for its wide variety and delicious offerings with many describing the buffet as "awesome" and "fantastic." Positive feedback highlights ample choices and consistently replenished dishes, making it a pleasant dining experience, especially when included with the room booking.
Though the hotel lacks a dedicated dining restaurant for dinner, the cafe/bar area and room service meals often receive positive remarks. Guests find the in-room dining convenient and satisfying, although some preferred to dine out given the array of restaurants nearby.
Many guests praise the rooms for their cleanliness, modernity and spaciousness, often highlighting exceptional ocean views from the balconies. Comfortable beds and modern amenities are also appreciated, though some areas require refurbishment and maintenance to address issues like worn furniture and dated decor.
Cleanliness generally garners positive feedback with many rooms described as "spotless." However, some criticism exists around inconsistent housekeeping services and areas needing more thorough cleaning, particularly around the pool and public spaces. The pool, while well-received for its cleanliness and pleasant temperature, exhibits occasional maintenance issues needing attention.
The staff at Novotel Surfers Paradise receive widespread acclaim for their friendliness and helpfulness. Front desk staff, in particular, are routinely praised for their accommodating nature and professionalism, enhancing the overall guest experience.
The hotel's WiFi services come under criticism for their additional charges and inconsistent connectivity, though some guests appreciate the availability of complimentary WiFi for Accor members.
The gym, while noted for its basic workout equipment, is considered small and in need of modern updates. Similarly, the tennis courts are well-liked but could benefit from some maintenance.
Families find the hotel well-suited to their needs with the strategic location, family-friendly atmosphere and various amenities making it a favorable choice.
Overall, Novotel Surfers Paradise delivers a memorable stay for guests with its standout location, friendly service and accommodating facilities, although improvements in certain areas could further enhance the visitor experience.
Family Friendly Hotel
Provides comfortable accommodations and is well-located for accessing family-friendly attractions. It offers a pool and other amenities suitable for families. Recent reviews highlight its convenient location and family-friendly atmosphere.
Hotel near Nightlife Spots
The Novotel is centrally located in Surfers Paradise, providing easy access to the area's nightlife. Its proximity to bars and clubs makes it a convenient choice for nightlife enthusiasts.
Business Hotel
Novotel Surfers Paradise features refurbished contemporary accommodation and a conference venue in the center of Surfers Paradise. The ballroom can host large groups, and smaller meeting rooms are available for breakout sessions. The conference facilities are located on one level and feature pillarless meeting spaces and wireless access.
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
4-Star Hotel
Skyscraper Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Guest Reviews
Novotel Surfers Paradise is highly praised for its exceptional location, making it a top choice for travelers looking to explore the Gold Coast. Positioned in the heart of Surfers Paradise, the hotel is within easy walking distance to the beach, various shops, restaurants and nightlife attractions. Guests frequently compliment the proximity to Cavill Avenue, local tram stops and essential amenities such as supermarkets.
The central location offers stunning ocean views from many rooms with some guests even enjoying panoramic vistas from the higher floors. The convenience of having everything just a stone's throw away, including easy access to public transport, makes it an ideal spot for those who prefer not to drive.
Families, business travelers and leisure seekers alike find the Novotel's strategic placement advantageous, as it allows for seamless access to both leisurely beach days and vibrant city life. Overall, the hotel’s prime location, coupled with excellent views and friendly service, ensures a memorable stay for all guests.
Novotel Surfers Paradise offers an impressive breakfast experience that receives mixed but largely positive feedback from guests. The buffet breakfast stands out for its wide variety and delicious offerings, often described as "awesome," "excellent," and "fantastic." Many appreciate the ample choices, ranging from traditional breakfast items to pancakes and the consistently replenished dishes. The atmosphere and customer service at the breakfast bar also add to the pleasant dining experience.
Despite its strengths, some guests find the buffet breakfast overpriced and occasionally lacking in quality. Complaints range from limited options for specific dietary needs, such as gluten-free or ethnic foods, to issues with food temperature and repetitive menus. A few visitors also mention long queues and chaotic scenes during peak times.
For those seeking value, the breakfast generally delivers, especially when included with the room booking. Families, in particular, find good value with kids eating for free in certain instances. However, for others, the $36 price tag without inclusivity feels steep.
Overall, while there are areas for improvement, especially regarding pricing and variety, the breakfast at Novotel Surfers Paradise generally satisfies with its extensive buffet, friendly staff and enjoyable atmosphere.
Novotel Surfers Paradise offers a mixed dining experience for its guests. While the hotel does not have a dedicated dining restaurant for dinner, it does feature a cozy cafe/bar area in the lobby where many found the meals quite satisfying. The cocktails, both by the poolside and in the lobby bar, were appreciated for their quality.
Room service food received positive comments, though inconsistency was noted with some meals arriving cold or delayed. Despite the occasional service hiccups, many guests enjoyed the convenience and quality of in-room dining.
A significant number of guests opted to dine out, taking advantage of the hotel's prime location close to various shops and dinner spots. This proximity to numerous local restaurants allowed guests to explore diverse culinary options within walking distance. However, there were occasional complaints about the slow food service, particularly around the pool area and overpriced menu items.
In summary, while the in-house dining options may not cater perfectly to everyone's expectations, the hotel's central location provides easy access to a wide array of external dining choices, making it a convenient base for exploring Gold Coast cuisine.
The guest reviews for Novotel Surfers Paradise paint a complex picture of the hotel's rooms. While many visitors appreciated the cleanliness, modern look and spaciousness of some rooms, significant issues stood out. Positive notes emphasized clean and comfortable accommodations, often highlighting exceptional ocean views from balconies, spacious layouts and comfortable beds. Accessibility was praised, featuring a convenient location close to attractions. Renovated rooms and modern amenities were also well received.
However, a recurring theme among the reviews was the dated condition of several rooms. Many guests noted that the rooms felt old with worn furniture, insufficient lighting and issues such as repainted baths, non-functional appliances and a general sense of needing refurbishment. Guests encountered cleanliness issues, including dust, grime and unpleasant odors such as cigarette smoke and mold. Additional complaints included lack of soundproofing, which affected sleep quality due to noise from nearby rooms and the street below.
Other notable grievances involved the inconsistency of housekeeping services with several guests reporting that their rooms were not serviced during their stay. Basic amenities were often missing upon arrival and some functional issues such as non-working TVs and air conditioning were mentioned.
Overall, while the hotel offers attractive views and comfortable, clean areas in parts, it clearly struggles with consistency in room quality and maintenance, impacting the overall guest experience.
Novotel Surfers Paradise has garnered numerous positive comments from its guests regarding the comfort of its beds and pillows. The vast majority of reviews highlight the beds as being comfortable with many describing them as super comfy. Several guests appreciated the king and queen-sized beds specifically, noting that they were extremely comfortable and provided a good night's sleep. The pillows also received praise for their comfort, adding to the overall positive sleeping experience.
However, there were a few scattered mentions of discomfort, such as beds being too soft, too firm, uneven or having dips on one side. Despite these occasional complaints, the consensus points towards a generally comfortable sleeping arrangement.
Moreover, guests found the bedding to be of good quality with some reviews specifically mentioning fresh and soft sheets. Even families noted that the accommodation was comfortable with extra amenities provided as requested.
Overall, Novotel Surfers Paradise seems to provide a reliable and comfortable bedding experience for most of its guests, contributing positively to their stay at the hotel.
Novotel Surfers Paradise receives a mix of feedback regarding its cleanliness with many guests pointing out both positive and negative aspects. On the positive side, numerous reviewers compliment the hotel on its clean and tidy rooms with some labeling their rooms as "spotless" or "very clean." Guests frequently highlight the comfortable beds and pleasant views, particularly the ocean views, as significant advantages. Housekeeping is praised by some for maintaining bathroom cleanliness and being attentive.
However, there are a fair number of criticisms too. Common issues include rooms not being cleaned to the expected standards with dust, grime and even mold being reported. Several guests noted discrepancies in housekeeping frequency and thoroughness, mentioning missed services and specific areas needing attention, such as carpets, bathrooms and floor cleanliness. The pool area also drew criticism for not maintaining a clean environment consistently.
Moreover, some facilities appear dated and in need of renovation. Issues with cleanliness around the hotel’s public areas and the presence of mold in some bathrooms were frequent points of concern. Despite these issues, guests recognize that the hotel is generally comfortable and well-located, close to the beach and other amenities. Overall, while many found their stay pleasant, cleanliness standards could benefit from a more consistent and thorough approach.
At Novotel Surfers Paradise, the majority of guests overwhelmingly praised the hotel staff for their friendliness and helpfulness. The front desk staff, in particular, received high marks for their professional and accommodating nature. Many reviews highlighted individual staff members who went above and beyond, such as Esteban, Sheridan, Michael, Anthony from the café and the check-in personnel, making the guest experience pleasant and welcoming.
The reception received recurrent commendation for being friendly, polite and efficient with some staff making check-ins easy and seamless. Guests often mentioned that the staff were consistently supportive, ready to assist and attentive to their needs, always maintaining a positive demeanor.
However, there were occasional mentions of inconsistency with some staff members exhibiting unprofessional or unfriendly behavior. Instances of staff being unhelpful or inattentive were noted, though these seemed less frequent and were outweighed by the positive feedback.
Overall, while the experiences varied slightly, the consensus indicates that the Novotel Surfers Paradise staff are generally friendly, accommodating and committed to ensuring that guests have a pleasant stay.
The Novotel Surfers Paradise provides a mixed experience when it comes to its WiFi services. On the positive side, complimentary WiFi is available for Accor members and the staff are generally friendly. However, many guests reported significant dissatisfaction with the overall WiFi experience. The majority of reviews highlight that there is no free WiFi for most guests with an additional charge of $5 per day often being required and that information about these charges is not always communicated effectively. Moreover, even when paid for, the WiFi service is frequently described as extremely slow and unreliable with many guests unable to stream movies or use TV casting functions due to poor internet speed. Some guests faced issues like WiFi intermittently dropping, poor connection quality and the online room service app not functioning properly. Overall, guests have suggested a need for improvements in WiFi speed and clearer communication regarding the internet policy to enhance the guest experience.
Novotel Surfers Paradise offers a gym that guests frequently highlight in their reviews. Although it is small and has limited space, many find it to be nice and adequate for basic workouts. The gym includes essential equipment, though some guests noted that additional leg workout machines or barbells would enhance the experience.
For those seeking more comprehensive facilities, there's a tennis court, as well as access to a pool and spa, which are mentioned favorably for their cleanliness. However, there are several areas in which the gym could improve. Reports of outdated, broken and dusty equipment indicate a need for maintenance and possibly a renovation to enhance the overall experience. Additionally, the lack of towels, water and general cleanliness are points for potential improvement.
In summary, while the gym at Novotel Surfers Paradise has the essentials and is appreciated by some guests, there is space for significant enhancement in terms of size, cleanliness and modernity to meet a broader range of fitness needs.
Novotel Surfers Paradise boasts a swimming pool and spa that have garnered a range of impressions from guests. Many appreciated the pool for its good temperature, cleanliness and pleasant atmosphere with an ocean view adding to its allure. Kids notably enjoyed the pool and the heated feature made it a fantastic way to relax after a long day. Despite its smaller size, the pool was generally seen as a great amenity, well-maintained and offering good value.
However, some guests pointed out areas needing improvement. The pool area appeared to be a bit outdated with some mentioning tiles missing and the need for urgent retiling. There were also reports of occasional cleanliness issues and the pool being overcrowded, making it less comfortable at peak times.
Overall, the pool and spa services were appreciated for their warmth and the enjoyment they brought, especially to families, though an update would elevate the experience further.
Nestled right in the heart of Surfers Paradise, Novotel Surfers Paradise boasts an unbeatable location that keeps guests near both the action and relaxation. The hotel's prime position places it just a stone's throw away from the famous Surfers Paradise Beach, making it incredibly convenient for beach lovers. Guests rave about the close proximity, often highlighting that the beach is only a short walk away—ranging from two minutes to just a few minutes at most.
In addition to its proximity to the beach, the hotel is also conveniently located near essential amenities like shops and food places with some reviewers noting that Woolworths is right at the bottom of the hotel. This strategic location allows for easy beach walks, effortless visits to Cavill Avenue and access to the main center of Surfers Paradise.
Many rooms offer views facing the beach, providing a serene ocean vista that guests thoroughly enjoy from their balconies. The overall consensus points to Novotel Surfers Paradise being ideally positioned for those who desire to explore the best parts of Surfers Paradise while having the beautiful beach practically at their doorstep.
The Novotel Surfers Paradise offers guests access to tennis courts that have been praised for their excellence and fun factor. Guests found the combination of tennis and basketball facilities to be great with mention of the new basketball and tennis courts being particularly excellent. The accessibility to the tennis court and accompanying pool has been highlighted as amazing, making it convenient for guests to enjoy a variety of activities.
However, some reviews suggested the tennis courts could use some updates, citing a dated court surface and some cracks. There were also occasional mentions of a lack of available tennis equipment and instances where the tennis courts were not usable. Despite these few drawbacks, many guests expressed enthusiasm about the opportunity to play tennis during their stay. Overall, while the courts could benefit from some maintenance, the positive feedback underscores their appeal as part of the hotel's recreational offerings.
Novotel Surfers Paradise has garnered positive feedback from families, thanks to its family-oriented amenities and location. Families appreciate the excellent rooms tailored for family stays, describing them as compact but well-suited for a comfortable visit. The central location makes it easy to access nearby attractions, enhancing the overall family experience. Kids particularly enjoy the hotel's spa and heated swimming pool, making it a delightful way to unwind after a day of activities. A designated play area and free meals for kids further add to the convenience.
The hotel atmosphere is friendly and family-oriented with facilities such as the basketball court and family saltwater pool being favorites among younger guests. There are specific family rooms available that offer good space; some even come with separate kids’ areas, although there have been remarks about the small size of the bathrooms in some family rooms.
While most families find the hotel’s facilities adequate and enjoyable, some reviews mention the need for more family amenities and highlight occasional issues such as loud music and a lack of changing rooms near the pool area.
Despite minor drawbacks, the overall sentiment is that Novotel Surfers Paradise offers a comfortable and enjoyable stay for families looking to create memorable vacation experiences.
Novotel Surfers Paradise boasts a prime, central location that's perfect for those eager to dive into the vibrant nightlife of the Gold Coast. Guests often highlight the ease of access to numerous nightclubs, bars and other nighttime attractions, making it an ideal choice for those looking to fully immerse themselves in the city's lively atmosphere. The hotel is surrounded by the energetic party district with pubs, DJs and music filling the streets, offering an unbeatable nightlife experience just steps away from the hotel.
However, the central location does come with its share of noise. Many visitors have noted that the nighttime sounds from Cavill Avenue and nearby nightclubs can be quite loud, even reaching rooms on higher floors with balcony doors closed. While some guests found ear plugs to be a helpful remedy, the hotel’s proximity to the nightlife means that street noise is often unavoidable.
Despite the noise, the Novotel remains a popular choice for its amazing beach views and convenient access to both the exciting nightlife and other attractions like restaurants and shopping. The vibrant surroundings may lead to busy hotel lifts during peak times and occasional disruptions, but for party-goers and those wanting to experience the heart of Surfers Paradise, Novotel offers an unbeatable location.
Novotel Surfers Paradise garners mixed opinions regarding its entitlements as a four-star hotel. On a positive note, it is a great four-star option with reasonable rates and good value. Many guests felt it definitely meets the expectations of a four-star hotel, mentioning its modern feel and somewhat updated facilities. The property is considered on par with other four-star hotels, providing the anticipated services and maintaining the Novotel branding that many loyal guests appreciate.
However, some reviews raise concerns that the four-star rating may be generous. Issues highlighted include the need for modernizing the facilities, as some guests found the hotel outdated and not up to the four-star standard. Others encountered noise problems in their rooms and expressed disappointment with the breakfast offerings, which they felt lacked variety. These shortcomings led some visitors to believe that the rating should be reconsidered, suggesting that it might be more appropriately classified as a three-star hotel. Overall, while there are commendable aspects, it's clear there are areas in which Novotel Surfers Paradise could improve to consistently meet the expectations associated with its given rating.
Novotel Surfers Paradise is highly regarded among business travelers for its conducive environment and comprehensive amenities. Ideal for those on work trips, the hotel offers a variety of business-oriented facilities such as well-equipped meeting rooms and a business center, making it easy to conduct meetings or conferences. The complimentary WiFi is a beneficial feature, although some guests feel it could be improved. Housekeeping standards are commendably high with consistently spotless bathrooms and the professional staff enhance the stay for business guests.
Despite a few critiques regarding the adequacy of business client services and the need for more business facilities, the hotel's central location is a major draw, providing easy access to all necessary amenities. Novotel Surfers Paradise continues to be a favorable choice for business travel with many guests expressing their intent to return.
Novotel Surfers Paradise offers good accessibility for guests with disabilities, making it a convenient choice for travelers with mobility needs. The rooms are notably accessible, ensuring comfort during the stay. The hotel features wheelchair-accessible facilities and the lifts are designed to be accessible as well. Guests appreciate the handy location with close proximity to the beach, restaurants and shopping areas, making it easy to explore the surroundings.
However, some reviews highlighted a few challenges. There were occasional issues with the elevators, including long wait times and instances of malfunction, which impacted access to certain amenities like the breakfast area and car park. In addition, while the general accessibility of the showers is convenient, some updates to the facilities may enhance the experience further.
Despite these concerns, the staff, including the concierge, maintenance and reception teams, generally contributed positively to the accessibility experience. Overall, Novotel Surfers Paradise remains an accessible hotel with a prime location, although attention to elevator maintenance and facility updates could improve guest satisfaction.
Novotel Surfers Paradise receives multiple positive mentions for its heated pool. Reviews highlight the pleasant experience of a nicely heated and well-maintained pool, which is particularly appreciated during the winter months. Guests frequently describe the pool as perfect and comfortable with many specifically expressing their liking for it. The outdoor heated pool and accompanying spa have been noted as significant highlights, providing warm water and a relaxing environment. Despite one review mentioning the pool being freezing cold, the overall sentiment remains very favorable with visitors recommending the heated pool as a standout feature of the hotel.
The outdoor pool at Novotel Surfers Paradise is generally well-received by guests with many appreciating its great features and warm, heated water. Several reviews highlight the pleasant experience of swimming in a heated and clean environment, making it an enjoyable spot, especially for children. The ocean view from the pool adds to the overall appeal of the pool area, which also includes nice outdoor facilities. However, there are some areas that require attention; guests have noted issues such as cracked tiles, rusting chairs and occasional cleanliness problems. Despite these, the pool area remains a popular and valued amenity at the hotel.
Novotel Surfers Paradise leaves a mixed impression when it comes to its luxurious offerings. On the positive side, several reviews highlight how the hotel is perceived as a luxury property with an upscale look and luxurious rooms. Guests appreciated the clean accommodation and services provided by the hotel and pool. Some even found the experience to be very luxurious and enjoyed an upgrade during their stay.
However, other reviews pointed out that the property feels tired and is in need of maintenance, making it less luxurious than it appears in photos. Some guests felt the hotel was outdated and overpriced, suggesting it was not worth the cost. There were mentions of a "catfish experience" where the actual setting did not meet luxury expectations. Despite this, the hotel's central location is praised and a positive note is that many guests look forward to visiting again and recommend it to others.
Overall, Novotel Surfers Paradise offers a mix of luxury and convenience, though some areas may benefit from updates to meet guest expectations fully.
Location Show Map
Location
The central location offers stunning ocean views from many rooms with some guests even enjoying panoramic vistas from the higher floors. The convenience of having everything just a stone's throw away, including easy access to public transport, makes it an ideal spot for those who prefer not to drive.
Families, business travelers and leisure seekers alike find the Novotel's strategic placement advantageous, as it allows for seamless access to both leisurely beach days and vibrant city life. Overall, the hotel’s prime location, coupled with excellent views and friendly service, ensures a memorable stay for all guests.
Breakfast
Despite its strengths, some guests find the buffet breakfast overpriced and occasionally lacking in quality. Complaints range from limited options for specific dietary needs, such as gluten-free or ethnic foods, to issues with food temperature and repetitive menus. A few visitors also mention long queues and chaotic scenes during peak times.
For those seeking value, the breakfast generally delivers, especially when included with the room booking. Families, in particular, find good value with kids eating for free in certain instances. However, for others, the $36 price tag without inclusivity feels steep.
Overall, while there are areas for improvement, especially regarding pricing and variety, the breakfast at Novotel Surfers Paradise generally satisfies with its extensive buffet, friendly staff and enjoyable atmosphere.
Dinner
Room service food received positive comments, though inconsistency was noted with some meals arriving cold or delayed. Despite the occasional service hiccups, many guests enjoyed the convenience and quality of in-room dining.
A significant number of guests opted to dine out, taking advantage of the hotel's prime location close to various shops and dinner spots. This proximity to numerous local restaurants allowed guests to explore diverse culinary options within walking distance. However, there were occasional complaints about the slow food service, particularly around the pool area and overpriced menu items.
In summary, while the in-house dining options may not cater perfectly to everyone's expectations, the hotel's central location provides easy access to a wide array of external dining choices, making it a convenient base for exploring Gold Coast cuisine.
Rooms
However, a recurring theme among the reviews was the dated condition of several rooms. Many guests noted that the rooms felt old with worn furniture, insufficient lighting and issues such as repainted baths, non-functional appliances and a general sense of needing refurbishment. Guests encountered cleanliness issues, including dust, grime and unpleasant odors such as cigarette smoke and mold. Additional complaints included lack of soundproofing, which affected sleep quality due to noise from nearby rooms and the street below.
Other notable grievances involved the inconsistency of housekeeping services with several guests reporting that their rooms were not serviced during their stay. Basic amenities were often missing upon arrival and some functional issues such as non-working TVs and air conditioning were mentioned.
Overall, while the hotel offers attractive views and comfortable, clean areas in parts, it clearly struggles with consistency in room quality and maintenance, impacting the overall guest experience.
Beds
However, there were a few scattered mentions of discomfort, such as beds being too soft, too firm, uneven or having dips on one side. Despite these occasional complaints, the consensus points towards a generally comfortable sleeping arrangement.
Moreover, guests found the bedding to be of good quality with some reviews specifically mentioning fresh and soft sheets. Even families noted that the accommodation was comfortable with extra amenities provided as requested.
Overall, Novotel Surfers Paradise seems to provide a reliable and comfortable bedding experience for most of its guests, contributing positively to their stay at the hotel.
Cleanliness
However, there are a fair number of criticisms too. Common issues include rooms not being cleaned to the expected standards with dust, grime and even mold being reported. Several guests noted discrepancies in housekeeping frequency and thoroughness, mentioning missed services and specific areas needing attention, such as carpets, bathrooms and floor cleanliness. The pool area also drew criticism for not maintaining a clean environment consistently.
Moreover, some facilities appear dated and in need of renovation. Issues with cleanliness around the hotel’s public areas and the presence of mold in some bathrooms were frequent points of concern. Despite these issues, guests recognize that the hotel is generally comfortable and well-located, close to the beach and other amenities. Overall, while many found their stay pleasant, cleanliness standards could benefit from a more consistent and thorough approach.
Staff
The reception received recurrent commendation for being friendly, polite and efficient with some staff making check-ins easy and seamless. Guests often mentioned that the staff were consistently supportive, ready to assist and attentive to their needs, always maintaining a positive demeanor.
However, there were occasional mentions of inconsistency with some staff members exhibiting unprofessional or unfriendly behavior. Instances of staff being unhelpful or inattentive were noted, though these seemed less frequent and were outweighed by the positive feedback.
Overall, while the experiences varied slightly, the consensus indicates that the Novotel Surfers Paradise staff are generally friendly, accommodating and committed to ensuring that guests have a pleasant stay.
Wi-Fi
Gym
For those seeking more comprehensive facilities, there's a tennis court, as well as access to a pool and spa, which are mentioned favorably for their cleanliness. However, there are several areas in which the gym could improve. Reports of outdated, broken and dusty equipment indicate a need for maintenance and possibly a renovation to enhance the overall experience. Additionally, the lack of towels, water and general cleanliness are points for potential improvement.
In summary, while the gym at Novotel Surfers Paradise has the essentials and is appreciated by some guests, there is space for significant enhancement in terms of size, cleanliness and modernity to meet a broader range of fitness needs.
Pool
However, some guests pointed out areas needing improvement. The pool area appeared to be a bit outdated with some mentioning tiles missing and the need for urgent retiling. There were also reports of occasional cleanliness issues and the pool being overcrowded, making it less comfortable at peak times.
Overall, the pool and spa services were appreciated for their warmth and the enjoyment they brought, especially to families, though an update would elevate the experience further.
Beach
In addition to its proximity to the beach, the hotel is also conveniently located near essential amenities like shops and food places with some reviewers noting that Woolworths is right at the bottom of the hotel. This strategic location allows for easy beach walks, effortless visits to Cavill Avenue and access to the main center of Surfers Paradise.
Many rooms offer views facing the beach, providing a serene ocean vista that guests thoroughly enjoy from their balconies. The overall consensus points to Novotel Surfers Paradise being ideally positioned for those who desire to explore the best parts of Surfers Paradise while having the beautiful beach practically at their doorstep.
Tennis
However, some reviews suggested the tennis courts could use some updates, citing a dated court surface and some cracks. There were also occasional mentions of a lack of available tennis equipment and instances where the tennis courts were not usable. Despite these few drawbacks, many guests expressed enthusiasm about the opportunity to play tennis during their stay. Overall, while the courts could benefit from some maintenance, the positive feedback underscores their appeal as part of the hotel's recreational offerings.
Family
The hotel atmosphere is friendly and family-oriented with facilities such as the basketball court and family saltwater pool being favorites among younger guests. There are specific family rooms available that offer good space; some even come with separate kids’ areas, although there have been remarks about the small size of the bathrooms in some family rooms.
While most families find the hotel’s facilities adequate and enjoyable, some reviews mention the need for more family amenities and highlight occasional issues such as loud music and a lack of changing rooms near the pool area.
Despite minor drawbacks, the overall sentiment is that Novotel Surfers Paradise offers a comfortable and enjoyable stay for families looking to create memorable vacation experiences.
Nightlife
However, the central location does come with its share of noise. Many visitors have noted that the nighttime sounds from Cavill Avenue and nearby nightclubs can be quite loud, even reaching rooms on higher floors with balcony doors closed. While some guests found ear plugs to be a helpful remedy, the hotel’s proximity to the nightlife means that street noise is often unavoidable.
Despite the noise, the Novotel remains a popular choice for its amazing beach views and convenient access to both the exciting nightlife and other attractions like restaurants and shopping. The vibrant surroundings may lead to busy hotel lifts during peak times and occasional disruptions, but for party-goers and those wanting to experience the heart of Surfers Paradise, Novotel offers an unbeatable location.
4 Star
However, some reviews raise concerns that the four-star rating may be generous. Issues highlighted include the need for modernizing the facilities, as some guests found the hotel outdated and not up to the four-star standard. Others encountered noise problems in their rooms and expressed disappointment with the breakfast offerings, which they felt lacked variety. These shortcomings led some visitors to believe that the rating should be reconsidered, suggesting that it might be more appropriately classified as a three-star hotel. Overall, while there are commendable aspects, it's clear there are areas in which Novotel Surfers Paradise could improve to consistently meet the expectations associated with its given rating.
Business
Despite a few critiques regarding the adequacy of business client services and the need for more business facilities, the hotel's central location is a major draw, providing easy access to all necessary amenities. Novotel Surfers Paradise continues to be a favorable choice for business travel with many guests expressing their intent to return.
Accessible
However, some reviews highlighted a few challenges. There were occasional issues with the elevators, including long wait times and instances of malfunction, which impacted access to certain amenities like the breakfast area and car park. In addition, while the general accessibility of the showers is convenient, some updates to the facilities may enhance the experience further.
Despite these concerns, the staff, including the concierge, maintenance and reception teams, generally contributed positively to the accessibility experience. Overall, Novotel Surfers Paradise remains an accessible hotel with a prime location, although attention to elevator maintenance and facility updates could improve guest satisfaction.
Heated Pool
Outdoor Pool
Luxury
However, other reviews pointed out that the property feels tired and is in need of maintenance, making it less luxurious than it appears in photos. Some guests felt the hotel was outdated and overpriced, suggesting it was not worth the cost. There were mentions of a "catfish experience" where the actual setting did not meet luxury expectations. Despite this, the hotel's central location is praised and a positive note is that many guests look forward to visiting again and recommend it to others.
Overall, Novotel Surfers Paradise offers a mix of luxury and convenience, though some areas may benefit from updates to meet guest expectations fully.
Yes, Novotel Surfers Paradise has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Novotel Surfers Paradise.
No, Novotel Surfers Paradise doesn't allow dogs.
No, parking facilities aren't available at Novotel Surfers Paradise.
Yes, Novotel Surfers Paradise has a gym.
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