Hotel Fazenda Monte Castelo
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Summary of reviewsHotel Fazenda Monte Castelo is celebrated for being a tranquil retreat that capitalizes on its scenic, countryside location. Nestled between Bezerros, Gravatá and Sairé, the hotel is surrounded by natural beauty, offering guests stunning landscapes and a refreshing mountain climate. The presence of animals and picturesque common areas enhance its appeal for those seeking relaxation and a connection with nature.
Guest feedback on the hotel's breakfast is predominantly positive with many enjoying the diverse, well-structured spread and high-quality coffee. However, occasional complaints about restocking delays and out-of-date food do appear. Dinner experiences are more mixed with some guests appreciating the regional food diversity, though many cite issues with flavor, pricing and service quality.
The rooms at Monte Castelo are spacious and cozy, often appreciated for their garden and pool views, which add to the serene environment. Nevertheless, room cleanliness and maintenance emerge as areas needing significant improvement. Guests report issues like musty odors, broken equipment and mold, indicating that better upkeep is necessary.
Cleanliness in common areas also receives criticism, though some guests found their rooms spotless. Frequent complaints include dirty pools, neglected restrooms and poor maintenance standards in general, suggesting inconsistency in housekeeping services.
Staff interactions garner mixed reviews: while the restaurant and recreational teams are praised for their professionalism and friendliness, reception service is often described as slow and unwelcoming. This disparity indicates a need for improved customer service training at the front desk.
The hotel's Wi-Fi service is another major area of concern with many guests experiencing connectivity issues, particularly on iOS devices and during peak times. Enhancing the internet service could significantly boost overall guest satisfaction.
Pools at the hotel are generally appreciated for their variety, including thermal and heated options; however, the temperature of heated pools and cleanliness are inconsistent. While the pool area offers enjoyable family moments, these issues detract from the experience.
Hotel Fazenda Monte Castelo stands out as an excellent family destination with its array of children’s activities, petting zoo and spacious, tranquil environment. Families find the setting ideal for creating lasting memories, despite minor areas needing renovation.
The beds receive varying feedback with some guests finding them comfortable but others noting issues with bed quality and cleanliness, such as rough bedding and dirty sheets. This suggests that improvements in bed comfort and cleanliness are necessary.
With high ratings from some guests reflecting positive overall experiences, the hotel's structure is frequently praised though it requires better maintenance to meet four-star standards consistently. Enhancements in room maintenance, cleanliness and service quality could elevate guest satisfaction, aligning more closely with the expectations of a four-star establishment.
Categories
Guest feedback on the hotel's breakfast is predominantly positive with many enjoying the diverse, well-structured spread and high-quality coffee. However, occasional complaints about restocking delays and out-of-date food do appear. Dinner experiences are more mixed with some guests appreciating the regional food diversity, though many cite issues with flavor, pricing and service quality.
The rooms at Monte Castelo are spacious and cozy, often appreciated for their garden and pool views, which add to the serene environment. Nevertheless, room cleanliness and maintenance emerge as areas needing significant improvement. Guests report issues like musty odors, broken equipment and mold, indicating that better upkeep is necessary.
Cleanliness in common areas also receives criticism, though some guests found their rooms spotless. Frequent complaints include dirty pools, neglected restrooms and poor maintenance standards in general, suggesting inconsistency in housekeeping services.
Staff interactions garner mixed reviews: while the restaurant and recreational teams are praised for their professionalism and friendliness, reception service is often described as slow and unwelcoming. This disparity indicates a need for improved customer service training at the front desk.
The hotel's Wi-Fi service is another major area of concern with many guests experiencing connectivity issues, particularly on iOS devices and during peak times. Enhancing the internet service could significantly boost overall guest satisfaction.
Pools at the hotel are generally appreciated for their variety, including thermal and heated options; however, the temperature of heated pools and cleanliness are inconsistent. While the pool area offers enjoyable family moments, these issues detract from the experience.
Hotel Fazenda Monte Castelo stands out as an excellent family destination with its array of children’s activities, petting zoo and spacious, tranquil environment. Families find the setting ideal for creating lasting memories, despite minor areas needing renovation.
The beds receive varying feedback with some guests finding them comfortable but others noting issues with bed quality and cleanliness, such as rough bedding and dirty sheets. This suggests that improvements in bed comfort and cleanliness are necessary.
With high ratings from some guests reflecting positive overall experiences, the hotel's structure is frequently praised though it requires better maintenance to meet four-star standards consistently. Enhancements in room maintenance, cleanliness and service quality could elevate guest satisfaction, aligning more closely with the expectations of a four-star establishment.
Family Friendly Hotel
Provides spacious accommodations with proximity to family-friendly attractions like farms and outdoor activities. It is designed for families with plenty of room and activities for kids.
Hotel with Swimming Pool
Offers multiple outdoor swimming pools and an outdoor tennis court. There is also a restaurant and an arcade/game room available.
Heated Pool Outdoor Pool
Business Hotel
This 4-star hotel provides a business center, meeting/banquet facilities, and fax/photocopying services. It offers free Wi-Fi in public areas and currency exchange. The rooms include air conditioning, a minibar, and a flat-screen TV with satellite channels. There is also a restaurant with special diet menus and meeting rooms.
Accessible Hotel
This hotel provides accessible parking, a wheelchair-accessible reception desk, and offers wheelchairs on-site. Additionally, it features a well-lit path to the entrance and handrails on stairs.
4-Star Hotel
This hotel features a heated pool and Wi-Fi in public areas. It offers a charming location in Gravata. The air-conditioned rooms have a flat-screen TV with satellite channels and a mini-fridge-bar. Guest reviews are good, with a score of 7.7.
Hotel with Outdoor Pool
Hotel Fazenda Monte Castelo offers an outdoor pool and a heated swimming pool, providing options for different preferences. The hotel is situated in a leisure area and offers activities like hiking, horseback riding, and cycling.
Hotel with Heated Pool
This charming hotel fazenda provides a heated pool as part of its leisure facilities. The heated pool is available on specific days, such as weekends, January, and July, allowing guests to enjoy swimming comfortably.
Hotel Taking Steps Towards Sustainability
Hotel with Tennis Courts
Guest Reviews
Hotel Fazenda Monte Castelo offers a wonderful escape for those seeking tranquility and natural beauty. Situated between Bezerros, Gravatá and Sairé, it boasts a strategic location that grants countryside vibes and fresh air. The landscapes and common areas are excellent, providing a picturesque setting perfect for relaxation. The presence of animals adds to the charm of the place.
Though the hotel is a distance from city centers, particularly Gravatá, this seclusion contributes to its appeal as a serene retreat. Access to the hotel, including the dirt road, might prove challenging, especially at night due to poor signage and road quality. Despite these minor inconveniences, the farm-like atmosphere and mountain climate create an inviting environment for nature lovers and those wishing to unwind in a cozy, charming location.
Hotel Fazenda Monte Castelo receives mixed feedback regarding its breakfast, though positive reviews are predominant. Guests frequently praise the breakfast, often describing it as great, excellent and very good. They highlight the tasty coffee and the well-structured breakfast that is abundant with a good variety of dishes. The inclusion of colonial-level breakfasts with various espresso options stands out.
However, there are sporadic complaints about the breakfast being weak, basic or not meeting expectations, accompanied by a few mentions of poor service like delays in restocking items. Some guests pointed out specific shortcomings, such as foods looking old or juices not being fresh. Despite these issues, the general sentiment leans towards a satisfactory breakfast experience with plenty of options to start the day right.
Guest reviews for the dinner experience at Hotel Fazenda Monte Castelo reflect mixed feedback, though many emphasize areas needing improvement. On the positive side, some guests appreciated the "good dinner" and the "excellent regional food with a diversity for all tastes," along with specific events like the Swiss evening featuring a fondue trilogy. However, several reviews highlight concerns. The food often lacked flavor and the prices were considered very expensive for what was offered. Guests frequently mentioned that the dinner buffet had limited options and did not match the quality expected for the price charged. Problems such as cold, greasy dishes and overly salty meats and fish were common. Service issues were a recurring theme with some reviews indicating service was slow and unresponsive. Furthermore, the limited menu variety and specific incidents like being served a different kind of meat than advertised also contributed to unsatisfactory experiences. The quality gap between meals and the rates charged was also noticeable with some noting the buffet was uncovered and infested with flies. While the concept of diverse dining was appealing, the execution left much to be desired based on guest feedback.
Hotel Fazenda Monte Castelo provides a mixed experience when it comes to room accommodations based on confirmed guest reviews. On the positive side, many guests appreciated the spaciousness of the rooms, describing them as large, very cozy and pleasant. Some even highlighted specific room types like the charming quadruple rooms and family bungalows with inviting balconies and hammocks. The rooms with garden and pool views added an extra touch of serenity for those staying at the hotel. The accommodation and physical structure were often noted as great and comfortable.
However, the hotel seems to struggle with maintaining room cleanliness and condition. Numerous reviews mention dirty rooms upon arrival with issues like broken sofas, old equipment and musty odors being common complaints. Several rooms were reported to have mold problems and unpleasant smells, impacting the overall experience. Problems with the air conditioning, leaking bathrooms and faulty old televisions were also frequent issues. Furthermore, some rooms lacked sound insulation, creating a noisy environment due to the wooden floors and poor acoustics.
The hotel’s infrastructure also seemed to challenge some guests, as there are no elevators available for upper floors and a few room arrangements on the first floor were problematic. While the size of the rooms is generally appreciated, the inconsistent cleaning standards and the need for general renovation frequently appeared in reviews.
Overall, while Hotel Fazenda Monte Castelo offers spacious and occasionally pleasant rooms, there are significant areas in need of improvement. Better maintenance, thorough cleaning and updating of room amenities could enhance the overall guest experience.
Guest reviews of Hotel Fazenda Monte Castelo present a mixed perspective on the quality of the beds. On the positive side, some visitors found the beds comfortable or very comfortable and a few mentioned the overall pleasantness of the accommodation. However, multiple reviews highlight significant issues with bed comfort and cleanliness. Many guests reported uncomfortable or extremely uncomfortable beds with double beds often being two singles pushed together, resulting in discomfort. Several mentions were made about dirty sheets, rough bedding and unclean mattresses. Issues such as broken beds and unsatisfactory bedding quality were also pointed out. The reviews clearly suggest that while there are some comfortable beds, the hotel needs to address substantial complaints regarding bed comfort, cleanliness and overall sleep quality to enhance guest satisfaction.
Traveling to 'Hotel Fazenda Monte Castelo' reveals a mixed experience, particularly in terms of cleanliness. While some guests noted extremely clean rooms and overall cleanliness throughout the hotel, many reviews highlight significant shortcomings. The cleanliness of common areas such as the pool and restrooms often fell short of expectations with reports of dirty water, trash and abandoned toys in surrounding areas. Several guests mentioned unclean bathrooms and insufficient cleaning with some rooms described as having an unpleasant smell, mold, dusty surfaces and spider webs.
The maintenance and housekeeping services were frequently criticized with reports of dirty bed linens, clogged drains and poor upkeep of facilities. Guests also noted issues such as unclean balconies, dusty rooms and a general lack of cleanliness in external areas and hallways. Restaurant areas and tables were highlighted as needing attention, contributing to an overall impression that cleaning and maintenance efforts require significant improvement to meet guests' expectations.
The staff at Hotel Fazenda Monte Castelo receive mixed reviews with notable commendations and some areas for improvement. Guests frequently highlight the friendly and attentive nature of the waiters, who are described as professional, polite and exceptionally helpful, providing excellent customer service at the restaurant. Similarly, the recreational staff are praised for their engaging activities with children.
However, the reception staff often fall short of expectations. Reviews mention that the check-in and check-out processes are slow with only one employee available, leading to delays and a lack of clear information. Guests report that the reception staff can be unfriendly, unapproachable and unprofessional, which impacts the overall guest experience.
Despite these issues, the majority of interactions with the hotel staff outside of reception are positive with many guests appreciating the courteous and responsive waitstaff. Improvements in the reception area would greatly enhance the guest experience, but the dedication and care shown by the rest of the team contribute significantly to a pleasant stay at the hotel.
Reviews regarding the Wi-Fi at Hotel Fazenda Monte Castelo reveal that the internet service is a significant area of concern for guests. Consistent issues such as frequent disconnections, slow speeds and intermittent availability have been noted, particularly in room settings and several common areas. Despite some problems being resolved, overall experiences indicate that the Wi-Fi does not work well with iOS devices, often leaving guests without reliable access. Connectivity challenges were prevalent during weekends with some guests being unable to access the service initially or encountering additional charges. This suggests that while the hotel offers a range of appealing amenities, the internet service could benefit from considerable improvements to enhance guest satisfaction.
Hotel Fazenda Monte Castelo boasts a variety of pools that receive mixed feedback from guests. The pool area is generally appreciated for its cleanliness and pleasant setting, often described as beautiful. It features multiple pools, including a thermal swimming pool and a heated pool, the availability of which is considered a positive aspect for many.
However, there are some consistent issues noted by guests. The temperature of the pools, especially those advertised as heated, often falls short of expectations with frequent mentions of cold water. This issue is compounded by reports of the heated pool not functioning properly. Additionally, some guests have expressed concerns over the murkiness and dirt in the pool water, detracting from the overall experience.
Other noteworthy comments include the absence of lifeguards, limited pool services that end early in the afternoon and subpar poolside amenities. Despite these drawbacks, the pool area still offers enjoyable moments, especially for families with children who can take advantage of the pool and other kids' activities. However, there is room for improvement to ensure a consistently satisfying experience for all visitors.
Hotel Fazenda Monte Castelo offers a remarkable experience for families, particularly children, due to its extensive range of activities and facilities designed with young visitors in mind. Reviews highlight the various children's activities available, such as a kids-petting zoo and interesting farm experiences, ensuring that the little ones have plenty of fun while engaging with nature.
The hotel's environment is spacious and quiet, perfect for family programs and leisure. Parents appreciate that the environment is pleasant and family-friendly with a structure that caters to guests of all ages. From enjoying great views to participating in the exceptional leisure area, families create wonderful memories together.
The accommodations and atmosphere receive praise, accentuating the hotel's quality and family-friendly structure. Additionally, the nature-surrounded setting provides a plethora of activities, making it an excellent spot for family visits. While some minor areas like the games room could use renovation, the overall experience at Monte Castelo is highly recommended for families seeking engaging and enjoyable activities for children.
Hotel Fazenda Monte Castelo delivers a largely positive experience, evident from several high ratings including 8.00, 9.00 and even 10.00 out of 10. Cleanliness, furniture and the general structure of the rooms are commendable, contributing to the overall satisfactory guest experiences.
The hotel's structure is often praised as being great and very good. However, it is noted that the facilities do require better maintenance to fully meet the expectations of a four-star establishment. Despite some concerns over the inadequacy of the overall structure for its rating, the hotel still manages to leave a favorable impression on most guests.
Hotel Fazenda Monte Castelo has a heated pool, but the experience seems mixed according to guest reviews. On the positive side, some guests appreciate that there is a heated pool available and enjoy its warmth, especially during children's activities. However, there have been several remarks pointing out that the heated pool sometimes isn't as warm as expected with a number of guests noting that the water can be cold, particularly during weekdays. It's also mentioned that the pool is only heated on weekends and that the water can occasionally be cloudy. While some guests find the heated swimming pool wonderful, others have encountered maintenance or temperature issues.
Hotel Fazenda Monte Castelo offers a mixed experience with its outdoor pools. Some guests appreciated the variety, noting that there are multiple pools, including both heated and room-temperature options. However, there were occasional mentions of cleanliness issues with some guests finding the largest pool to be a bit dirty. Despite these drawbacks, the swimming pools were generally well-received, contributing positively to the hotel's overall appeal. The variety of amenities, including the pools, aligns well with the overall good impression of the hotel.
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Location
Though the hotel is a distance from city centers, particularly Gravatá, this seclusion contributes to its appeal as a serene retreat. Access to the hotel, including the dirt road, might prove challenging, especially at night due to poor signage and road quality. Despite these minor inconveniences, the farm-like atmosphere and mountain climate create an inviting environment for nature lovers and those wishing to unwind in a cozy, charming location.
Breakfast
However, there are sporadic complaints about the breakfast being weak, basic or not meeting expectations, accompanied by a few mentions of poor service like delays in restocking items. Some guests pointed out specific shortcomings, such as foods looking old or juices not being fresh. Despite these issues, the general sentiment leans towards a satisfactory breakfast experience with plenty of options to start the day right.
Dinner
Rooms
However, the hotel seems to struggle with maintaining room cleanliness and condition. Numerous reviews mention dirty rooms upon arrival with issues like broken sofas, old equipment and musty odors being common complaints. Several rooms were reported to have mold problems and unpleasant smells, impacting the overall experience. Problems with the air conditioning, leaking bathrooms and faulty old televisions were also frequent issues. Furthermore, some rooms lacked sound insulation, creating a noisy environment due to the wooden floors and poor acoustics.
The hotel’s infrastructure also seemed to challenge some guests, as there are no elevators available for upper floors and a few room arrangements on the first floor were problematic. While the size of the rooms is generally appreciated, the inconsistent cleaning standards and the need for general renovation frequently appeared in reviews.
Overall, while Hotel Fazenda Monte Castelo offers spacious and occasionally pleasant rooms, there are significant areas in need of improvement. Better maintenance, thorough cleaning and updating of room amenities could enhance the overall guest experience.
Beds
Cleanliness
The maintenance and housekeeping services were frequently criticized with reports of dirty bed linens, clogged drains and poor upkeep of facilities. Guests also noted issues such as unclean balconies, dusty rooms and a general lack of cleanliness in external areas and hallways. Restaurant areas and tables were highlighted as needing attention, contributing to an overall impression that cleaning and maintenance efforts require significant improvement to meet guests' expectations.
Staff
However, the reception staff often fall short of expectations. Reviews mention that the check-in and check-out processes are slow with only one employee available, leading to delays and a lack of clear information. Guests report that the reception staff can be unfriendly, unapproachable and unprofessional, which impacts the overall guest experience.
Despite these issues, the majority of interactions with the hotel staff outside of reception are positive with many guests appreciating the courteous and responsive waitstaff. Improvements in the reception area would greatly enhance the guest experience, but the dedication and care shown by the rest of the team contribute significantly to a pleasant stay at the hotel.
Wi-Fi
Pool
However, there are some consistent issues noted by guests. The temperature of the pools, especially those advertised as heated, often falls short of expectations with frequent mentions of cold water. This issue is compounded by reports of the heated pool not functioning properly. Additionally, some guests have expressed concerns over the murkiness and dirt in the pool water, detracting from the overall experience.
Other noteworthy comments include the absence of lifeguards, limited pool services that end early in the afternoon and subpar poolside amenities. Despite these drawbacks, the pool area still offers enjoyable moments, especially for families with children who can take advantage of the pool and other kids' activities. However, there is room for improvement to ensure a consistently satisfying experience for all visitors.
Family
The hotel's environment is spacious and quiet, perfect for family programs and leisure. Parents appreciate that the environment is pleasant and family-friendly with a structure that caters to guests of all ages. From enjoying great views to participating in the exceptional leisure area, families create wonderful memories together.
The accommodations and atmosphere receive praise, accentuating the hotel's quality and family-friendly structure. Additionally, the nature-surrounded setting provides a plethora of activities, making it an excellent spot for family visits. While some minor areas like the games room could use renovation, the overall experience at Monte Castelo is highly recommended for families seeking engaging and enjoyable activities for children.
4 Star
The hotel's structure is often praised as being great and very good. However, it is noted that the facilities do require better maintenance to fully meet the expectations of a four-star establishment. Despite some concerns over the inadequacy of the overall structure for its rating, the hotel still manages to leave a favorable impression on most guests.
Heated Pool
Outdoor Pool
Yes, Hotel Fazenda Monte Castelo has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Hotel Fazenda Monte Castelo.
No, Hotel Fazenda Monte Castelo doesn't allow dogs.
No, parking facilities aren't available at Hotel Fazenda Monte Castelo.
No, Hotel Fazenda Monte Castelo doesn't have a gym.
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