World > Europe > United Kingdom > England > Worcestershire > Hotels in Great Malvern > The Malvern

The Malvern

Great Malvern , Grovewood Road (Show on Map)

8.2

Very Good

➔

Please select your travel dates to see rates and availability

Check In

Check Out

1 room2 guests 1 room, 2 guests

We couldn't find available deals from this provider.

Double-check for availability on our partners' websites:

Alternatively, you can change dates or view all Hotels in Great Malvern

Info

Summary of reviewsThe Malvern hotel offers a mixed experience for guests with some praising its convenient location for the Malvern hills and town, while others found it disappointing being on a retail park and industrial estate. The breakfast options were generally well-received, although some guests experienced issues with service and menu items. The dinner received mixed reviews with some praising the fantastic choices available, while others found the food to be a letdown. The rooms also received mixed reviews with some being described as lovely and spacious, while others were deemed below expectations. The cleanliness of the hotel was generally good, although some guests noted issues with dirty crockery and bathroom fixtures. The staff were consistently praised for their friendliness and professionalism. The spa facilities were a highlight for many guests with the pool area receiving high praise. The hotel's parking was convenient and easy to use, although some guests found the overall cost of staying at The Malvern to be expensive. The beds were generally comfortable, although some guests found them too hard or not big enough. Overall, while the hotel had some room for improvement, guests who had a lovely stay were eager to return again in the future.
Show more

Categories

Hotel with EV Charging Stations

Luxury Hotel

Hotel with Spa

Romantic Hotel

Hotel with Swimming Pool

Outdoor Pool

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

Hotel with Gym

Hotel for Adults Only

Hotel for Yoga

4-Star Hotel

Hotel with Outdoor Pool

Room Types

Executive Double Room These spacious, air-conditioned rooms benefit from a flat-screen TV, facilities for making tea and coffee, and Malvern water. You can also enjoy full-length black-out curtains, and a hand-crafted Hypnos bed with deep-sprung pockets and Egyptian cotton linen.

Executive Twin Room These spacious, air-conditioned rooms benefit from a flat-screen TV, facilities for making tea and coffee, and Malvern water. You can also enjoy full-length black-out curtains, and a hand-crafted Hypnos bed with deep-sprung pockets and Egyptian cotton linen.

About The Malvern

Show Map

Guest Reviews

8.2

Very Good

Location

The location of The Malvern hotel is a mixed bag according to guest reviews. Some found the location disappointing, being on a retail park and overlooking an ALDI, while others praised its convenient access to the Malvern hills and town. However, it is important to note that the hotel is situated on an industrial estate, which some found incongruous and noisy. Despite this, there is plenty of parking available and it is well located for Morgan car factory tours and the 3 counties show. While the exterior may not be charming, guests have described the inside as superb. Overall, the location may not be for everyone, but it is convenient for certain destinations and quiet.

Breakfast

Guests at The Malvern were generally pleased with the breakfast options available with many describing the food as "good," "lovely," and "great." The choice between continental and cooked breakfast was especially popular with some guests feeling it was fantastic value. However, some reviewers noted that the breakfast finished too early for their liking, while others felt that more healthy options should be available. Despite the mostly positive reviews, some guests did experience issues with the service, including long wait times or lost orders. Additionally, some felt that the drinks were expensive, while others noted specific issues with individual menu items, such as hard croissants or undercooked poached eggs. Overall, guests who enjoyed their breakfast experience felt it added value to their stay at The Malvern.

Dinner

Guests have mixed opinions about the dinner at The Malvern. Some found the food in the evening to be a letdown and in need of improvement with dishes such as the Moroccan tajine arriving tepid and stodgy and some food being bland. Others, however, praised the hotel's restaurant and the fantastic choices available with delicious food that was amazing, excellent or wonderful. The quality of the food and drinks, including cocktails, was both high and poor according to the reviews. The service during dinner was slow for some but not a problem for others. Guests generally had positive experiences during breakfast and lunch with beautiful food and a gorgeous breakfast of high-quality. The hotel's restaurant is open in the evening but the dress code doesn't allow being in dressing gowns, unlike in the morning. However, some guests found the restaurant to be overpriced and limited in terms of food choices. Similarly, limited dessert options were available. A hot cheese board was recommended as a must-try for dinner. Some guests found the menu to be too fancy and trying to be healthy, which affected the main dish negatively. The presentation and decor of the restaurant were praised by some while it was criticized by others. The quality of cutlery and glasses was found to be cheap by some guests. Some diners were disappointed by the dishes they ordered, such as the lamb for main which was fatty and the cod cheeks which were a little dry but tasty. One guest had issues with the waiter who did not know the difference between horseradish and French mustard.

Rooms

Guests have had a mixed experience with the rooms at The Malvern. Some rooms were described as lovely, spacious, comfortable and clean with a good selection of teas and coffees. The hotel has some nice touches, such as fresh milk for the beverages. Some guests praised the facilities provided, including the spa, pool and gym. However, other rooms were deemed below expectations with outdated furniture, small TVs and limited storage. Some guests found their rooms to be small, basic and not luxurious, given the cost of accommodation. Several guests reported issues with unclean or faulty bathroom fixtures, including unpleasant smells, dirty towels and loose toilet seats. On the positive side, some guests enjoyed the peaceful and tasteful decor of the rooms. Despite mixed views on room quality, many guests appreciated the friendly staff and tasty breakfast.

Beds

Guests of The Malvern have shared their thoughts on the beds of the hotel with many praising the comfort of their sleeping arrangements. Some guests have described the beds as "comfy", "very comfortable" and "super comfortable", while others have specifically noted the comfort of the mattresses. However, not all guests were completely satisfied with their beds with some commenting that they were too hard or not big enough. Nevertheless, many guests found their room to be clean and comfortable overall with great facilities and a lovely shower.

Cleanliness

Guests of The Malvern have provided mixed reviews of the hotel's cleanliness. Many were pleased with how clean and well-maintained the hotel and spa were, as well as the cleanliness of the rooms, which were described as spotlessly clean and extremely clean. The spa was also noted for being lovely, relaxing, easy to use and very clean. Guests appreciated the little touches, such as nice hand cream and shower gel and the overall friendliness of staff. However, some guests did note issues with cleanliness, such as dirty crockery at breakfast, a dirty robe and dirty towels with make-up stains. One guest noted issues with sloppy cleanliness in their bathroom and others mentioned areas with mould on the walls or dirty floors. While overall the hotel was described as clean and pleasant, there were some inconsistencies in the experience depending on the individual room or area.

Staff

Guests rave about the staff at The Malvern. Many reviews mention how friendly, excellent, lovely and accommodating the staff are. Guests appreciate the attentiveness and attention to detail demonstrated by the staff. They agree that staff are hardworking, professional and go above and beyond to assist. One guest said that the staff are beyond helpful and lovely. There are a few isolated incidents of guests coming in contact with unfriendly staff, but overall guest reviews emphasize the helpfulness and professionalism displayed by the wonderful staff. Dining room staff were particularly noted for their great attitudes and excellent service. Spa staff were also mentioned as being amazing.

Spa

The Malvern offers an amazing experience for those looking for a relaxing spa getaway. The spa facilities are spacious with a great range of treatments and available until 10pm from check-in to check-out. Guests love the stunning pool which is well-maintained and offers hydrotherapy as well. The staff are excellent with Sarah mentioned by name as amazing. The atmosphere is tranquil and the relaxation room is perfect to wind down after a massage. Reviews mention the underwhelming feeling of not getting a treatment due to being fully booked; unfortunately, the spa is tiny and can get crowded easily. Overall, the spa is wonderful and one of the hotel's highlights.

Pool

The Malvern hotel boasts an array of beautiful pools, from the heated inside swimming pool to the divine thermal pool and the glorious outdoor heated pool. Guests love their time spent relaxing in the pool area, which is clean and well-maintained. The hydrotherapy pool is also a highlight and a huge hot tub is available for those looking for extra relaxation. While some guests wished for a bigger swimming pool, most were impressed with the overall facilities, including the saunas and steam room. Keep in mind that pool access is only granted after check-in time, so plan accordingly. Despite a few reports of rowdy behavior in the pool area, most guests thoroughly enjoyed their time spent soaking up the sun on the new outside loungers and taking a dip in the beautiful pools.

Parking

One of the benefits of staying at The Malvern is the great parking available for guests. The hotel offers a free car park with ample parking space, making it easy to find a spot to park your vehicle. Guests have consistently praised the convenience and ease of the parking experience here with many stating they had no trouble finding a space each time they returned to the hotel.

However, some guests have noted that the building of an Aldi supermarket across the road from the hotel has made parking a bit more challenging lately. Additionally, although the car park is praised for its convenience and space, some guests have found the overall cost of staying at The Malvern to be quite expensive. Nevertheless, overall guests report that the hotel is well situated near a retail park and the car park is clean and easy to use.

4 Star

The Malvern boasts an upmarket 4-star status, however, some guests felt that the rooms were in need of updating and that the price was too expensive compared to other places. Despite this, the spa facilities were great and provided a relaxing break for those who visited. Some guests found the service charge to be extortionate, but overall it was worth a visit, especially for those interested in visiting Cathedral towns, due to the hotel's good location. Though the hotel had some room for improvement, guests who had a lovely stay were eager to return again in the future.

Business

The Malvern is a modern spa hotel located on a business park just outside Great Malvern. Although it's not in the town center, it's convenient for business travelers looking for a one-night stopover. However, the hotel felt more like a leisure center than a 4-star hotel and the rooms could use an upgrade. Guests noted that there were some issues with storage with shelves located too low to the ground. The building itself is utilitarian and based on an industrial estate, which some guests found uninspiring. The hotel's breakfast time could also be extended past 9.45am. Overall, while the hotel's facilities are suitable for business travelers, the location and price may not be ideal for everyone.

Outdoor Pool

The Malvern boasts an impressive outdoor pool area that guests simply can't get enough of. With warm water, several jacuzzi seats and powerful jets, the heated pool is a great winter escape. Enjoy an outdoor hydrotherapy pool and plenty of loungers to soak up the sun on a lovely day. The spa pool is also highly recommended with guests praising its fantastic atmosphere. While sitting on the outdoor terrace doesn't provide the most relaxing view, the outdoor pool itself is absolutely worth it. The pool, spa and outdoor areas are all well maintained and monitored, making for a perfect stay. And while the cost of the room may seem steep, making use of the spa facilities justifies the price tag. Overall, guests love the Malvern for its incredible outdoor pools and relaxing surroundings.

Luxury

Discover a luxurious escape at The Malvern. With tastefully designed rooms that exude comfort and relaxation, this hotel is perfect for those seeking a high-end experience. You can expect classy and modern facilities with all the amenities you would expect from a luxury spa. However, some guests did feel that the marketing suggested a higher standard than was actually delivered. While the rooms may not have been as luxurious as the spa facilities, guests still raved about the wonderful experience they had. The restaurant offered an unfussy, ultra-modern dining experience and there was truly nothing not to like about this hotel. It strikes the perfect balance of feeling like a luxury escape without being pretentious. While some guests felt that the price they paid was steep, this hotel truly does deliver on the promise of a very luxurious stay.

Yes, The Malvern has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at The Malvern.

No, The Malvern doesn't allow dogs.

Yes, parking facilities are available at The Malvern.

Yes, The Malvern has a gym.

More Options