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Summary of reviewsNestled amidst the stunning mountains of Gudauri, Marco Polo Hotel offers a prime location for ski enthusiasts and families alike. The hotel is incredibly close to ski lifts and slopes, providing convenient access to a variety of skiing options. Guests appreciate the picturesque retreat, enjoying easy access to ski rentals and instructors, supported by beautiful and spacious hotel facilities. The warm, cozy atmosphere and friendly staff further enhance the experience, making it a great choice for combining skiing with relaxation.
Guests generally enjoy the breakfast, praising its quality, abundance, and buffet style, featuring pastries, fruits, cheeses, and sausages. Although some call for more diversity in the offerings, such as expanded egg selections and butter, overall impressions remain positive. Dinner at the hotel also receives mixed reviews, yet highlights include diverse menu options, reasonable pricing, and specific dishes like Shkmeruli. The availability of halal options is appreciated by some guests, though improvements in food variety and attentive service are suggested.
Rooms at Marco Polo Hotel are well-maintained, spacious, and comfortable, often featuring stunning views of the Kazbegi mountains. While some rooms could benefit from modernization and offer more storage options, guests generally speak positively of their accommodation experience. Cleanliness throughout the hotel is praised, with guests appreciating the tidy and family-friendly environment, although there are mentions of housekeeping inconsistencies.
The dedicated hotel staff stands out for their friendliness and attentiveness, contributing significantly to positive guest experiences. Despite some isolated issues, most feedback highlights the staff's commitment to excellent service and hospitality.
The hotel's spa facility is a highlight for many guests, with outstanding amenities like heated outdoor pools, saunas, and steam rooms providing a serene ambiance for relaxation. Although some features occasionally malfunction, visitors often leave with fond memories of their spa experience. Pool options receive mixed reviews, with the outdoor pool praised for its setting and views, though the indoor pool's temperature is sometimes a concern.
Marco Polo Hotel Gudauri offers a family-friendly environment with numerous attractions for families, including engaging indoor activities, a dedicated kids' room, and a miniature playground. Although the kids club and family suite could use improvements, the overall experience remains appealing for families vacationing in the area.
In summary, Marco Polo Hotel Gudauri is a remarkable destination for those seeking thrilling skiing adventures coupled with mountain tranquility, underscored by friendly service, enjoyable facilities, and comfortable accommodations. Show more
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Categories
Resort for Honeymoon
Located in Gudauri, this resort is great for couples who love skiing and winter sports. The mountain setting and recreational activities provide an adventurous and romantic experience.
Resort with Spa
This hotel offers spa services and facilities. It is also family-friendly.
Family Friendly Resort
This ski-in/ski-out resort offers a dedicated kid's club, an outdoor playground, and bowling, making it ideal for families. It also features indoor and outdoor swimming pools, a spa & wellness center, and multiple dining options, ensuring entertainment and relaxation for all ages.
Resort with Swimming Pool
This hotel offers a swimming pool for guests to enjoy. Other facilities include a kids club, sauna, and tennis, ensuring a relaxing and entertaining stay.
Heated Pool Indoor Pool
Business Resort
Offers comprehensive facilities including fitness, spa services, and airport transfers making it suitable for business and leisure. It is known for its superior amenities and high-class services, providing a luxurious experience.
Resort with Parking
This resort features free private parking on site for guests with a car. It offers complimentary access to parking, indicating a well-equipped facility for vehicles.
Resort with Gym
Marco Polo Hotel Gudauri is a resort that provides a gym for its guests. Details on the specific equipment are not available, but its presence allows guests to maintain their fitness routine.
5-Star Resort
Marco Polo Hotel Gudauri features a range of facilities including a swimming pool, sauna, and fitness center. It offers multiple dining options and spacious rooms, providing a comprehensive resort experience.
Resort with Indoor Pool
This resort offers a large indoor swimming pool as a central feature of its Spa & Wellness Centre. The center provides a hot tub, sauna, and various treatment rooms, with complimentary access to the pool area for all guests, making it a comprehensive relaxation destination.
Resort with Heated Pool
This hotel provides guests with an indoor heated pool that boasts a beautiful view, along with access to outdoor pools and a hot tub. The availability of both indoor and outdoor heated swimming options, coupled with comprehensive spa facilities, offers a versatile aquatic experience.
Luxury Resort
Resort Taking Steps Towards Sustainability
Romantic Resort
Resort where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? Yes
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 4 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 16:00 - Check-out: 11:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Has there been a person appointed to supervise the correct implementation of the measures? No
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Has the hotel closed during the pandemic? Yes Reopening Date: Unknown
Standard Double RoomBright room with a flat-screen TV, a safety deposit box, and a minibar. Bathrobes and toiletries are provided in the en suite bathroom.
This room features modern furniture.
Junior SuiteBright suite with a flat-screen TV, a safety deposit box, and a minibar. Bathrobes and toiletries are provided in the en suite bathroom.
Split over 2 floors, this suite also offers a private balcony.
Deluxe Family RoomBright suite with a flat-screen TV, a safety deposit box, and a minibar. Bathrobes and toiletries are provided in the en suite bathroom.
This spacious suite also offers a private balcony.
Standard Twin RoomThis twin room's standout feature is the pool with a view. This twin room has a tea and coffee maker, a wardrobe, a flat-screen TV with satellite channels and a balcony. The unit has 2 beds.
Standard Family RoomThis family room's special features are the pool with a view and the hot tub. The spacious family room provides a tea and coffee maker, a wardrobe, a safe deposit box, a sofa and a flat-screen TV with satellite channels. The unit offers 3 beds.
Executive SuiteThis suite features a pool with a view. This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Featuring a balcony, this suite also provides a tea and coffee maker, a seating area and a flat-screen TV with satellite channels. The unit offers 3 beds.
Superior ChaletThis chalet's standout features are the pool with a view, hot tub and fireplace. This spacious chalet includes 1 living room, 4 separate bedrooms and 4 bathrooms with a walk-in shower and free toiletries. Boasting a balcony, this chalet also offers a tea and coffee maker, a seating area and a flat-screen TV with satellite channels. The unit has 7 beds.
Superior Double RoomThis double room's standout feature is the pool with a view. The double room offers a tea and coffee maker, a wardrobe, a safe deposit box, heating, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.
Superior Twin RoomGuests will have a special experience as this twin room features a pool with a view. The twin room offers a tea and coffee maker, a wardrobe, a safe deposit box, heating and a flat-screen TV with satellite channels. The unit offers 2 beds.
Guest Reviews
8.1
Very Good
Location
Nestled amidst the breathtaking mountains of Gudauri, the Marco Polo Hotel offers an exceptional location for ski enthusiasts and families alike. Positioned incredibly close to ski lifts and slopes, guests find it convenient to step out of their rooms and be right at the gondola, making it ideal for skiing in and out throughout the day. The hotel's proximity to the Pirelli chairlift lower station further enhances accessibility to various ski lifts and the cabin car to Kobi, ensuring that every adventure on the mountains is effortlessly within reach.
The surroundings provide a quiet escape with stunning mountain views, making it not only a ski destination but also a picturesque retreat. Many guests appreciate the easy access to ski rentals and instructors, a testament to the comprehensive services offered by the hotel. Beyond its prime location, Marco Polo Hotel is lauded for its beautiful and spacious facilities, including a cozy atmosphere and a helpful, friendly staff. Guests can enjoy all amenities directly within the hotel, adding to the comfort and convenience.
Families vacationing with kids will find this hotel uniquely equipped for a memorable experience, with everything needed for a relaxing and enjoyable ski holiday close at hand. The beautiful setting and hospitable ambiance make it a standout choice for anyone seeking to combine the thrill of skiing with the tranquility of mountain vistas.
Breakfast
The breakfast experience at Marco Polo Hotel Gudauri receives generally favorable feedback from guests. Many describe it as excellent, delectable, and abundant, with a good selection of options. Guests appreciate the buffet style, which includes a variety of food such as pastries, fruits, vegetables, cheeses, and sausages. The breakfast is noted to be indulgent and often exceeds guests' expectations.
However, some reviews point out areas for improvement. Guests mention that the variety can be limited at times, with repetitive options making the breakfast feel somewhat monotonous. There are calls for more diverse offerings, specifically requesting expanded egg selections or inclusion of butter, which was missed by some guests. Vegetarian and ethnic options are also highlighted as lacking, particularly with no Indian food available during breakfast despite the presence of many Indian guests.
Timing issues are noted, with the breakfast finishing earlier than the standard timing in other hotels, which is usually until 11 AM. There are mentions of the lack of certain dietary accommodations like halal options, which could be beneficial for attracting a wider variety of guests.
In summary, while the breakfast at Marco Polo Hotel Gudauri is frequently praised for its quality and richness, there are noticeable calls for improvement in diversity and inclusivity of food options to make the experience universally appealing.
Dinner
At Marco Polo Hotel Gudauri, the dining experience at the hotel restaurant has garnered mixed reviews from guests. While the establishment can claim a few highlights—such as diverse food options, tasty and fresh offerings, and excellent dishes served at a reasonable price—there is room for improvement. Guests appreciated the availability of delicious menu items, including a particular mention of Shkmeruli, which was reportedly enjoyed on consecutive nights. The menu also caters to various dietary needs, including halal options, which some guests found accommodating.
However, many reviews pointed to areas that require attention, especially given the hotel's luxury status. Some guests found the food a bit bland and felt that the selection was limited, lacking local flavors or more adventurous options. A note of caution is mentioned regarding service, which could be more attentive, with instances of understaffing affecting the dining experience. Additionally, the restaurant's early closing time of 9 PM may not suit all guests.
While there are promising elements to the hotel's dining amenities, improvements in menu variety and service could enhance the overall dining experience for future visitors.
Rooms
Marco Polo Hotel Gudauri provides guests with well-maintained and inviting rooms that offer a warm and clean environment, ensuring a comfortable stay. Many visitors appreciate the spacious rooms, especially those with stunning views of the Kazbegi mountains. The superior double room and two-story rooms are frequently noted for their comfort and generous space. Families, however, may find the family suites and rooms a bit tight for their needs.
While guests enjoy the basic cleanliness and overall comfort of the rooms, the hotel has areas for improvement. The rooms are described as dated, with some on the first floor in need of renovation. Additionally, there seems to be a lack of convenient storage options and wardrobe space for travelers with substantial luggage, and more hooks for ski gear would be beneficial. While the bedding is generally comfortable, there are occasional mentions of softness that may not suit everyone.
Despite the aforementioned details, many guests speak positively of their experience, highlighting the high-quality features such as large bathtubs, little balconies, and wonderful views. The hotel also offers activities that appeal to families with children, ensuring an engaging stay for younger guests. With continuous upgrades and maintenance, Marco Polo Hotel Gudauri has the potential to enhance its reputation further among guests seeking both comfort and a breathtaking alpine experience.
Beds
The Marco Polo Hotel Gudauri presents a mixed experience when it comes to the comfort of its beds. While some guests appreciated the very comfortable beds, others noted that the mattresses were too soft and the pillows could be improved. A few guests found the beds to be not comfortable, with issues such as lumpy pillows and creaky double beds affecting their sleep quality. The suites offer a convenient layout, featuring a living room with a convertible sofa bed and an upper main room. However, some guests felt a lack of mirrors in the suite's bathroom to be a minor inconvenience. Despite these considerations, the hotel is praised for its nice atmosphere and polite staff, contributing positively to the overall stay experience.
Cleanliness
Marco Polo Hotel Gudauri offers a generally positive experience when it comes to cleanliness, with modern and clean facilities that many guests appreciate. The rooms are frequently described as tidy and spacious, making them a comfortable choice for travelers. The hotel's overall cleanliness, including its restrooms and general areas, often receives praise for being up to the mark. Guests find the environment to be family-friendly, and the hotel's proximity to amenities adds to its convenience.
Despite these positives, some reviews indicate room for improvement in housekeeping services. Issues such as unattended dust in cabinets, occasional stained upholstery, and sticky floors near beds suggest inconsistencies in room maintenance. The efficiency of the room service and housekeeping staff also requires attention, with reports of delayed service and unprofessional conduct at times.
The hotel's public facilities, including clean swimming pools with stunning mountain views, contribute to its appeal, although there are mentions of heavily chlorinated water. Overall, Marco Polo Hotel Gudauri maintains a satisfactory level of cleanliness, although attention to detail and consistency in housekeeping could elevate the guest experience further.
Staff
Marco Polo Hotel Gudauri boasts a dedicated team of staff that consistently contributes to a positive guest experience with their friendliness and attentiveness. Guests frequently highlight the warmth and helpfulness of the hotel staff, from receptionists like Ms. Teona and Tamari to the hotel manager, who is described as always supportive and accommodating. Staff members like Giorgi and Pavle from the ski depot are noted for their exceptional service and willingness to go the extra mile.
The hotel staff generally reflects a commitment to excellent service, as seen in guests' accounts of welcoming attitudes and the ability to offer assistance whenever needed. This consistent friendliness and cooperation extends through multiple areas of the hotel, including the restaurant, where staff not only deliver superb food but also arrange special moments like candlelight dinners for couples.
Despite occasional mentions of some less helpful interactions and staff appearing overwhelmed at times, the majority of feedback underscores an overwhelmingly positive impression. Staff professionalism and their commitment to hospitality enhance the overall experience and leave a lasting impact on guests' satisfaction. The hotel's combination of friendly service, excellent facilities, and attentive management contributes to an enjoyable and memorable stay for most visitors.
Wi-Fi
Marco Polo Hotel Gudauri presents an opportunity for guests to connect, but the WiFi experience is somewhat mixed according to reviews. While some guests found it to be decent, many highlighted issues with speed and reliability, especially during peak hours. The connection often falls short in the rooms, leaving guests wanting more robust service. Some reviews suggest the Wi-Fi feels reminiscent of an earlier era, and there have been concerns about stability and strength of the network. It appears that improvements are necessary to enhance guest satisfaction with internet access across the hotel premises.
Spa
Nestled in the picturesque setting of Hotel Marco Polo Gudauri, the spa facility emerges as a highlight for guests seeking relaxation and rejuvenation. The spa area is frequently praised for its outstanding amenities, including heated outdoor pools that offer an unforgettable experience amidst the pristine mountain landscape. Featuring an array of facilities like saunas and steam rooms, the spa provides a serene ambiance that invites guests to unwind.
The spa staff contributes significantly to the calming atmosphere, enhancing the tranquil retreat with professional massage services. The indoor and outdoor pool options further augment the experience, providing a refreshing contrast. Although some visitors note that certain features such as the jacuzzi may not always be functional and the steam room occasionally has an off-putting odor, the superb facilities generally receive positive remarks.
Guests appreciate the spa's well-maintained environment, despite it sometimes being overcrowded. The mixed sauna and pool areas are highlighted as notable features, adding to the variety available in the spa zone. Overall, visitors to Marco Polo Hotel Gudauri leave with fond memories of their time at the spa, often commenting on the excellent service and value compared to other destinations.
Gym
The gym at Marco Polo Hotel Gudauri receives mixed feedback from guests, with a general consensus pointing towards its need for improvement. It occupies a substantial area but lacks adequate sports equipment, creating an impression of a basic space with mirrors rather than a fully functional gym. The available equipment consists of a couple of outdated machines, contributing to a rather pitiful and shabby atmosphere. While the gym experience may not align with the hotel's 5-star status, guests do note that the hotel overall provides good facilities, suggesting room for development in this particular area.
Pool
Marco Polo Hotel Gudauri offers a variety of pool options that have left guests with mixed impressions. The outdoor pool garners much appreciation for its brilliant setting and amazing views of the surrounding mountains, making it a highlight for many. This outdoor facility is often described as great and a thrilling option, especially when heated properly. Guests enjoy the winter ambiance with hot jacuzzi options, creating a warm atmosphere against the scenic backdrop.
However, the indoor pool has received mixed reviews regarding temperature. Some visitors find it pleasantly warm, but others feel it’s not sufficiently heated, which sometimes limits enjoyment, especially during colder months. There were also instances where the outdoor pool was unexpectedly closed or not as warm as anticipated, which caused disappointment.
Despite these temperature concerns, the pools are generally clean and the facilities, including a sauna and spa, contribute to a relaxing and satisfying stay overall. The hotel provides a good balance of amenities, ensuring that guests have everything they need for a delightful vacation.
Family
Marco Polo Hotel Gudauri emerges as a charming destination with numerous attractions for families, especially those traveling with kids. The establishment boasts a family-friendly environment, offering an array of engaging indoor activities, enhancing the overall experience for guests. The hotel goes above and beyond by providing a dedicated kids' room staffed with professionals from 10:00 to 18:00, ensuring that children are well-cared for, while parents have the opportunity to relax or explore nearby attractions.
Families will find the hotel to be particularly accommodating, with a decent children's room and good kids play area, although some have noted that the kids club could benefit from an update as it contains toys that are less than ideal. There is also a miniature playground within close proximity to the hotel, adding to the options available for younger guests.
However, some reviews mention that the family suite, despite being equipped with a room of three single beds and another room with a double bed, might feel cramped for families of four. Nevertheless, the culinary offerings such as pizza and pasta are a hit with children, contributing positively to family meals.
Service-wise, the hotel staff garners praise for their kindness and helpfulness, especially when assisting with children. Despite the noted challenge of snow conditions and slope maintenance during the ski season, Marco Polo Hotel Gudauri remains committed to providing an excellent atmosphere for families seeking memorable bonding experiences in a family-oriented setting.
5 Star
Marco Polo Hotel Gudauri seems to have sparked quite a range of opinions regarding its five-star status. While some reviews express skepticism about its rating, suggesting it aligns more closely with a three-star hotel due to outdated facilities and limited gym equipment, others highlight its prime location near the ski lift and its beautiful setting. The gastronomic offerings receive high praise, with many noting the outstanding quality of the food. Despite mixed feelings about the hotel's star rating, its culinary excellence and scenic position are recognized as positive attributes, enhancing the overall guest experience.
Luxury
Marco Polo Hotel Gudauri offers a high-class experience equipped with very good facilities, making it a luxurious place that exudes an excellent atmosphere. Guests are greeted with the elegance of a well-designed hotel, including a luxurious lobby that accentuates the upscale feeling throughout the premises. Notably, the hotel boasts an impressive bowling alley, adding a unique touch to its array of amenities that promise a fun and luxurious stay.
The luxury and cleanliness of the establishment provide guests with a sense of opulence, leaving many feeling like royalty during their time at this beautiful location. While experiences with food have been mixed, some guests have praised the dining options as being of five-star quality, enhancing the overall luxury experience.
Overall, Marco Polo Hotel Gudauri embodies the characteristics of a five-star hotel with its luxurious decor and facilities, coupled with the sophistication that complements its reputation.
Yes, Marco Polo Hotel Gudauri has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Marco Polo Hotel Gudauri.
No, Marco Polo Hotel Gudauri doesn't allow dogs.
Yes, parking facilities are available at Marco Polo Hotel Gudauri.