The Secret HaLong
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Summary of reviewsThe Secret HaLong has garnered generally positive reviews in several key categories, although there are areas of improvement noted by some guests. The hotel's location offers tranquility, proximity to the beach and convenient access to tourist attractions such as the night market and fireworks shooting locations. Guests appreciate the beautiful design and quiet ambiance, making it ideal for those seeking a serene retreat. However, the immediate surroundings are less developed and described as isolated with few amenities nearby, which detracts from the bustling urban experience some might expect.
In terms of the breakfast offerings, many guests find it delicious and appreciate the variety available on busier days, featuring both Western and Asian dishes. Despite these positives, there are significant criticisms regarding the limited selection, disorganization and inconsistency in food availability, which can lead to dissatisfaction.
Guest rooms at The Secret HaLong are mostly praised for their spaciousness, tasteful decor, cleanliness and comfortable beds. Facilities such as showers and well-stocked bathrooms add to the positive experience. Though some guests noted issues like cramped furniture arrangement, lack of sea views, minor noise and outdated furniture, the overall sentiment remains favorable.
Cleanliness is a strong point for the hotel with rooms consistently described as clean, cozy and comfortable. However, a few guests did report isolated issues like no hot water and non-functional minibar fridges. Despite these drawbacks, the hotel is regarded for its stylish decor and well-maintained premises.
The staff at The Secret HaLong are frequently commended for their friendliness, helpfulness and proficient English-speaking abilities. Although some guests experienced unprofessional and unhelpful behavior, the predominant sentiment is that the staff is enthusiastic and dedicated to ensuring a pleasant stay.
Wi-Fi at the hotel receives mixed reviews with some guests experiencing strong connections and others dealing with weak or non-existent signals, depending on their location within the hotel. The spa facilities, particularly the rooftop jacuzzi, have potential but face issues with functionality, cleanliness and temperature.
While the hotel does not have its own parking facilities, guests appreciate the nearby parking options and the convenience of bus and bike rentals. The beds receive high marks for comfort, contributing to restful sleep, though there are occasional reports of damp bedding.
Overall, The Secret HaLong provides a solid four-star experience, offering good value for money with quality services and amenities. While not without its flaws, the hotel generally meets the expectations associated with its rating and delivers satisfying quality and hospitality.
Categories
In terms of the breakfast offerings, many guests find it delicious and appreciate the variety available on busier days, featuring both Western and Asian dishes. Despite these positives, there are significant criticisms regarding the limited selection, disorganization and inconsistency in food availability, which can lead to dissatisfaction.
Guest rooms at The Secret HaLong are mostly praised for their spaciousness, tasteful decor, cleanliness and comfortable beds. Facilities such as showers and well-stocked bathrooms add to the positive experience. Though some guests noted issues like cramped furniture arrangement, lack of sea views, minor noise and outdated furniture, the overall sentiment remains favorable.
Cleanliness is a strong point for the hotel with rooms consistently described as clean, cozy and comfortable. However, a few guests did report isolated issues like no hot water and non-functional minibar fridges. Despite these drawbacks, the hotel is regarded for its stylish decor and well-maintained premises.
The staff at The Secret HaLong are frequently commended for their friendliness, helpfulness and proficient English-speaking abilities. Although some guests experienced unprofessional and unhelpful behavior, the predominant sentiment is that the staff is enthusiastic and dedicated to ensuring a pleasant stay.
Wi-Fi at the hotel receives mixed reviews with some guests experiencing strong connections and others dealing with weak or non-existent signals, depending on their location within the hotel. The spa facilities, particularly the rooftop jacuzzi, have potential but face issues with functionality, cleanliness and temperature.
While the hotel does not have its own parking facilities, guests appreciate the nearby parking options and the convenience of bus and bike rentals. The beds receive high marks for comfort, contributing to restful sleep, though there are occasional reports of damp bedding.
Overall, The Secret HaLong provides a solid four-star experience, offering good value for money with quality services and amenities. While not without its flaws, the hotel generally meets the expectations associated with its rating and delivers satisfying quality and hospitality.
Small Hotel
Located in Sun Premier Village, Bai Chay, this hotel offers a charming and intimate experience. Its location provides a cozy retreat for travelers seeking a quieter environment.
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Guest Reviews
The Secret HaLong offers a mixed experience when it comes to its location. The hotel is situated close to the beach and is within walking distance to the night market and fireworks shooting location, making it convenient for those keen on exploring nearby tourist attractions. Guests appreciate its quiet ambiance and beautiful design, enhancing their overall stay.
However, the surrounding area is in stark contrast, often described as a ghost town with numerous vacant buildings and ongoing construction. The neighborhood is new but largely undeveloped, leading to an isolated atmosphere with only one shop and restaurant nearby. The hotel is quite far from the city center and main restaurants, requiring either a 15-20 minute walk or a short taxi ride to reach more vibrant areas.
In summary, while the location offers tranquility and proximity to the beach and tourist spots, its immediate surroundings lack amenities and a lively atmosphere, being more suited for those seeking a quiet retreat rather than a bustling urban experience.
The breakfast experience at The Secret HaLong presents a mixed bag for guests. On the positive side, many guests found the breakfast to be delicious, tasty and very good. Those who enjoyed their meals frequently noted the quality and taste of the offerings, particularly on busier days when a broader selection of both Western and Asian dishes was available.
However, several reviews highlight issues with the breakfast service. The buffet-style breakfast, while enjoyed by some, often quickly ran out of food and was not refilled, leaving some guests dissatisfied. There were consistent mentions of the limited variety and scarcity of options with some describing it as basic or inadequate. Furthermore, the organization and presentation of the breakfast were criticized with specific complaints about cold beverages, unlabeled dishes and in some cases, the perceived misrepresentation of a buffet in the promotional materials.
Overall, while the breakfast is included in the room rates and can be quite good on certain days, there is a clear opportunity for improvement in terms of variety, availability and organizational efficiency to meet guests' expectations more consistently.
The guest reviews of 'The Secret HaLong' paint a varied yet generally positive picture of the rooms. Highlights include the spacious atmosphere of many rooms, complemented by tasteful and beautiful decor that creates a pleasant ambiance. Cleanliness is a strong point with bathrooms well-stocked with towels and overall rooms maintained in a very clean condition. The hotel also offers some rooms with huge terraces and balconies, adding to the charm.
Comfort in the rooms is routinely praised with many guests finding the beds comfortable and the rooms well-furnished. Facilities such as good showers and general conveniences are noted, too. A classic room design with good decoration features in several reviews, adding to the aesthetic appeal.
However, there are some drawbacks. Despite their spaciousness, some rooms feel cramped due to poorly arranged furniture. Smaller rooms can feel stuffy and some guests reported a lack of sea views with windows facing neighboring buildings or walls instead. Noise and outdated furniture were minor concerns and the rooms might be too small and uncomfortable for large groups or families.
In essence, 'The Secret HaLong' offers well-decorated, clean and mostly comfortable rooms with responsive facilities, albeit with occasional issues related to space and room views.
The beds at The Secret HaLong hotel have garnered praise predominantly for their comfort and coziness. Many guests have described the beds as very comfortable, offering a restful night's sleep. Reviews highlight the beds as being comfy and clean with some calling attention to their overall quality. The rooms also receive positive remarks, contributing to a pleasant stay experience.
However, not all feedback is entirely positive; a few guests noted issues with damp bedding and an instance of a sagging bed. Despite these occasional setbacks, the general consensus is that The Secret HaLong excels in providing a comfortable and inviting sleeping environment for its guests.
The Secret HaLong hotel largely impresses guests with its cleanliness, as reflected in numerous reviews. Visitors consistently describe rooms as clean, cozy and comfortable. The newly built premises are noted for being clean and well-maintained, contributing to an overall good stay. The hotel's rooms are also often described as spacious, beautiful and stylish. A clean atmosphere and spotless bathrooms further add to the hotel's appeal.
However, the hotel does face some criticism. Issues such as no hot water at certain times, an unpleasant food smell permeating the hotel, non-functional minibar fridges and occasional discomfort due to heat have been mentioned. Additionally, some guests found the breakfast options limited and the coffee undrinkable. Despite these drawbacks, the prevailing sentiment highlights the hotel's commitment to cleanliness and stylish decor.
The Secret HaLong has garnered mixed reviews when it comes to the professionalism and demeanor of its staff. Many guests praise the hotel for its amazing, very friendly and kind staff, who are often described as polite, ready to help and extremely helpful. The English-speaking capabilities of the staff were noted as a positive, enhancing communication with international guests.
Numerous reviews highlighted the staff's enthusiasm and cheerful attitude with the receptionists frequently being mentioned for their friendliness and helpfulness. Guests felt well taken care of with the staff meeting their every need and providing excellent service.
However, the reviews also point out some inconsistencies. A few guests found the staff unprofessional, unfriendly and not as helpful or engaging as expected. Some even remarked that the staff neither smiled nor offered assistance, which detracted from their overall experience.
Despite these occasional negative mentions, the predominant sentiment is that the staff at The Secret HaLong are friendly, enthusiastic and dedicated to providing a pleasant stay for their guests.
The wifi at The Secret HaLong receives mixed feedback from guests. Generally, the hotel offers good wifi and facilities with some guests experiencing strong and usable connections, described as reaching speeds of 30-75Mbps. Positive reviews mention no complaints and perfectly working Wi-Fi. However, others report weaker signals and slow speeds with some indicating minimal to no wifi in rooms. Overall, the stability of the wifi can vary depending on the specific location within the hotel.
The spa at The Secret HaLong receives mixed feedback from guests with several comments highlighting both positive and negative aspects. The rooftop jacuzzi on the 7th floor is frequently mentioned as a notable feature with guests appreciating its presence and considering it a plus. However, there are several issues reported regarding its functionality, including instances where the jacuzzi was not working, was empty, or turning off due to power issues. Cleanliness and temperature also seemed to be a concern with some guests noting the jacuzzi was a little dirty and cold. Overall, while the spa facilities have potential, there are occasional maintenance and operational challenges.
The Secret HaLong offers an array of convenient transportation options despite lacking its own parking facilities. Guests appreciate the nearby parking and the accessibility of the bus station. The hotel ensures a secure car park and provides seamless access to bus services. For those preferring more flexible transport, the convenience of bike, motor scooter and motorbike rentals is highly praised. Additionally, the availability of electric bikes adds to the appeal. The staff excels in arranging HaLong trips and bus transportation and calling a taxi is notably simple.
The Secret HaLong offers a four-star experience that meets hospitality standards expected of this rating. Guests note that the facilities and amenities are equivalent to those of a four-star hotel with services described as exemplary. The hotel is praised for its excellent value for money, making it a great choice for budget-conscious travelers seeking quality. Additionally, the international design of the hotel stands out, enhancing the overall guest experience. While some reviews suggest that the hotel falls short of five-star marks, overall, it delivers well on its four-star promises, providing satisfying quality and services.
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Location
However, the surrounding area is in stark contrast, often described as a ghost town with numerous vacant buildings and ongoing construction. The neighborhood is new but largely undeveloped, leading to an isolated atmosphere with only one shop and restaurant nearby. The hotel is quite far from the city center and main restaurants, requiring either a 15-20 minute walk or a short taxi ride to reach more vibrant areas.
In summary, while the location offers tranquility and proximity to the beach and tourist spots, its immediate surroundings lack amenities and a lively atmosphere, being more suited for those seeking a quiet retreat rather than a bustling urban experience.
Breakfast
However, several reviews highlight issues with the breakfast service. The buffet-style breakfast, while enjoyed by some, often quickly ran out of food and was not refilled, leaving some guests dissatisfied. There were consistent mentions of the limited variety and scarcity of options with some describing it as basic or inadequate. Furthermore, the organization and presentation of the breakfast were criticized with specific complaints about cold beverages, unlabeled dishes and in some cases, the perceived misrepresentation of a buffet in the promotional materials.
Overall, while the breakfast is included in the room rates and can be quite good on certain days, there is a clear opportunity for improvement in terms of variety, availability and organizational efficiency to meet guests' expectations more consistently.
Rooms
Comfort in the rooms is routinely praised with many guests finding the beds comfortable and the rooms well-furnished. Facilities such as good showers and general conveniences are noted, too. A classic room design with good decoration features in several reviews, adding to the aesthetic appeal.
However, there are some drawbacks. Despite their spaciousness, some rooms feel cramped due to poorly arranged furniture. Smaller rooms can feel stuffy and some guests reported a lack of sea views with windows facing neighboring buildings or walls instead. Noise and outdated furniture were minor concerns and the rooms might be too small and uncomfortable for large groups or families.
In essence, 'The Secret HaLong' offers well-decorated, clean and mostly comfortable rooms with responsive facilities, albeit with occasional issues related to space and room views.
Beds
However, not all feedback is entirely positive; a few guests noted issues with damp bedding and an instance of a sagging bed. Despite these occasional setbacks, the general consensus is that The Secret HaLong excels in providing a comfortable and inviting sleeping environment for its guests.
Cleanliness
However, the hotel does face some criticism. Issues such as no hot water at certain times, an unpleasant food smell permeating the hotel, non-functional minibar fridges and occasional discomfort due to heat have been mentioned. Additionally, some guests found the breakfast options limited and the coffee undrinkable. Despite these drawbacks, the prevailing sentiment highlights the hotel's commitment to cleanliness and stylish decor.
Staff
Numerous reviews highlighted the staff's enthusiasm and cheerful attitude with the receptionists frequently being mentioned for their friendliness and helpfulness. Guests felt well taken care of with the staff meeting their every need and providing excellent service.
However, the reviews also point out some inconsistencies. A few guests found the staff unprofessional, unfriendly and not as helpful or engaging as expected. Some even remarked that the staff neither smiled nor offered assistance, which detracted from their overall experience.
Despite these occasional negative mentions, the predominant sentiment is that the staff at The Secret HaLong are friendly, enthusiastic and dedicated to providing a pleasant stay for their guests.
Wi-Fi
Spa
Parking
4 Star
No, The Secret HaLong doesn't have any pool.
No, a spa isn't available at The Secret HaLong.
No, The Secret HaLong doesn't allow dogs.
Yes, parking facilities are available at The Secret HaLong.
No, The Secret HaLong doesn't have a gym.
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