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Summary of reviewsHotel Promenaadi offers a captivating experience largely due to its fantastic location on the shores of the Baltic Sea. Guests consistently commend the breathtaking sea views available from each room, whether through expansive windows or from private balconies. The serene and peaceful surroundings enhance the allure of the hotel, with easy access to Haapsalu's old town and places of natural beauty like the Viigi and Vasikaholm beaches, making it ideal for leisurely walks or birdwatching from the terrace.
The hotel staff garners high praise for their friendliness and courteous service, ensuring a personalized and pleasant experience for guests. They are noted for their helpfulness, accommodating various needs with flexibility, and proficiently communicating in both Estonian and Finnish, which facilitates smoother interactions with international visitors. The staff's attention to making guests’ stays comfortable extends to accommodating pets, further enhancing the welcoming atmosphere.
Rooms at Hotel Promenaadi are generally well-received for being cozy, clean, and spacious. Guests particularly appreciate the comfort of the beds, often described as large and soft, which complements the soothing environment of the hotel. The sea views from many rooms, as well as some rooms offering direct balcony access, contribute to a memorable stay. However, some rooms show signs of aging, and issues like temperature control, noise due to thin walls, and a lack of blackout curtains are noted by guests.
The hotel's breakfast offering presents a mixed picture. While many guests enjoy the taste and sufficiency of the morning meal, with certain dishes receiving specific praise, others find the selection limited and the service time restrictive. There is room for improvement in terms of variety and freshness to meet expectations of value.
Cleanliness is a highlight at Hotel Promenaadi, with guests appreciating tidy rooms and a generally clean environment. However, some areas of the hotel could benefit from updates, especially concerning balconies and sound insulation, as well as addressing occasional lapses in room cleaning.
Overall, Hotel Promenaadi stands out as a retreat offering stunning views, friendly staff, and comfortable accommodation. While there are some areas for improvement, particularly in the breakfast selection and physical upkeep, the hotel's positive attributes make it a favored destination for those seeking tranquility and scenic beauty in Haapsalu. Show more
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Family Friendly Hotel
The hotel is family-friendly and has a children's playground next to it. Bicycle rentals are available, and guests can access the Hestia Spa at a discounted price.
Dog Friendly Hotel
This hotel is listed among pet-friendly options in Haapsalu. While detailed pet amenities aren't specified, its inclusion suggests a welcoming policy for pets.
Accessible Hotel
Hotel Promenaadi provides extensive accessibility, with one room specifically adapted for guests using wheelchairs. The hotel features a roll-in shower, shower chair, toilet with grab rails, and adapted bath. The entire unit is wheelchair accessible, and ground floor access is available.
3-Star Hotel
Hotel Promenaadi is situated near the Museum of the Estonian Swedes and features a Finnish spa and jacuzzi. It offers comfortable rooms and Wi-Fi throughout the property. The hotel is well-located and provides a good base for exploring Haapsalu.
Hotel for Honeymoon
Romantic Hotel
Business Hotel
Room Types
Double/Twin Room with Sea ViewAll rooms have a sea view, each equipped with a balcony or a furnished patio. Each room is equipped with showers, a hairdryer, a TV with cable channels, an electric kettle, a fan, a refrigerator, blackout curtains, and extra pillows. With the hotel booking, guests get a 20% discount at a nearby sauna spa (50 metres away).
Family Room with Sea ViewThe family room has a sea view and comes with either a balcony or a patio with outdoor furniture. The room is equipped with showers, a hairdryer, a TV with cable channels, an electric kettle, a fan, a refrigerator, blackout curtains, and extra pillows. The unit has 3 beds. The room can be accessed by a wheelchair.
With the hotel booking, guests get a 20% discount at a nearby sauna spa.
Double Room with Garden ViewThe double room includes a private bathroom fitted with a walk-in shower, a bath and a hairdryer. The double room offers a flat-screen TV with cable channels, a wardrobe, an electric kettle, a carpeted floor as well as garden views. The unit has 1 bed.
Apartment with Garden ViewThis apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bath. The apartment provides a flat-screen TV with cable channels, a seating area, a wardrobe, an electric kettle as well as garden views. The unit offers 2 beds.
Small Double Room (with Sea View)This double room features a flat-screen TV with cable channels, a private bathroom with showers, a hairdryer, and a terrace with sea views. The unit has one bed.
In this room, guests will find a patio with outdoor furniture. There is an electric kettle, a fan, blackout curtains, and extra pillows in the room.
With the hotel booking, guests get a 20% discount at a nearby sauna spa.
Single Room with Park ViewThe single room has a private bathroom fitted with a walk-in shower and a hairdryer. The single room features a wardrobe, an electric kettle, a carpeted floor, a flat-screen TV with cable channels, as well as garden views. The unit has 1 bed.
Guest Reviews
7.6
Good
Location
Nestled on the serene shores of the Baltic Sea, Hotel Promenaadi boasts a location that consistently delights its guests, offering panoramic vistas that are truly breathtaking. Each room opens up to the expanse of the sea, guaranteeing a stunning view whether on a private balcony or through expansive windows. This hotel finds itself perfectly positioned right by the promenade, providing visitors with a tranquil and scenic route towards Haapsalu's old town and nearby beaches such as Viigi and Vasikaholm.
The charm of its location is accentuated by the peace and quiet of the surrounding area, allowing guests to unwind amidst stunning scenery and the gentle sound of the waves. Many have praised the hotel for being perfectly situated for leisurely walks along the promenade or spending a day birdwatching from the terrace.
Beyond its picturesque setting, the hotel’s proximity to the city center and sea is ideal for exploring the local attractions while relishing the serenity of its coastal surroundings. With welcoming staff and spacious rooms, Hotel Promenaadi stands as a quintessential retreat in Haapsalu, celebrated for its exquisite location where the allure of the sea meets the distinct allure of historic architecture.
Breakfast
Hotel Promenaadi's breakfast experience presents a mixed picture among guests. On a positive note, many guests found the breakfast to be tasty, delicious, and sufficient, with comments highlighting decent meat dishes, dry breakfasts, and a good selection of pastries. Some reviews mentioned an abundance of food that was both good and satisfying, with porridge and coffee receiving specific praise. The appealing surroundings added to the experience for some, underscoring the pleasant environment in which the breakfast was enjoyed.
However, aspects of the breakfast were less favorably received. Guests noted limited availability in terms of both selection and service time, with breakfast only offered for one hour and not sufficiently replenished. The variety was often described as modest, simple, or even sparse, with some diners expressing disappointment over missing items such as eggs or fresh juice. Comparisons with breakfasts at neighboring hotels further highlighted the perceived shortcomings at Hotel Promenaadi. The breakfast was often considered quite basic, with limited or mediocre choices that did not live up to expectations for the cost.
In summary, while some appreciated the breakfast for its simplicity and taste, others felt it lacked diversity, freshness, and value. The service and surroundings were well-regarded, but the content of the breakfast itself left room for improvement according to several guests.
Rooms
Hotel Promenaadi offers rooms that are praised for their coziness, cleanliness, and ample space, making them quite appealing to many guests. The beds are generally comfortable, with a few mentions of their softness and width being especially pleasing. Each room is equipped with necessary amenities, and several offer stunning sea views, with some even featuring balconies that allow guests to enjoy the outdoors directly.
Despite its charming character, some aspects of the hotel show signs of aging. The rooms are sometimes described as worn-out and in need of renovation. Additionally, while the spaces are often spacious and tidy, issues with temperature control are consistently noted. Rooms can get uncomfortably hot, particularly in the summer, due to the lack of air conditioning, although keeping balcony doors open can help alleviate this issue. Noise can also be an issue due to thin walls, and some guests noted a lack of blackout curtains.
Overall, Hotel Promenaadi's rooms offer a blend of charming simplicity and practical comfort, with stunning views enhancing the experience. However, potential guests may want to consider the temperature and age-related aspects when booking their stay.
Beds
Travelers seeking comfort at Hotel Promenaadi often highlight the spaciousness and comfort of the beds, with several reviews noting the presence of large, soft beds in clean and simple rooms. The comfort level appears to vary, as some guests appreciate the wide and comfortable beds, while others mention issues such as narrowness, squeakiness, and a lack of breathability. For those looking to enjoy a serene view, some rooms offer private exits to the balcony, enhancing the overall experience by providing direct access to the picturesque promenade. However, a few guests have encountered discomfort with the beds, particularly remarking on springy mattresses and the absence of blackout curtains, which might affect sleep quality. Overall, Hotel Promenaadi seems best suited for travelers looking for large, soft beds in a clean environment with access to beautiful scenery, although there might be occasional hiccups in bed comfort for some.
Cleanliness
Hotel Promenaadi offers a comfortable stay with a focus on cleanliness, evident in rooms that are described as clean, tidy, and comfortable. While the hotel's location boasts stunning sea views and a peaceful atmosphere, it is also conveniently close to a charming old town and numerous dining options. The spacious rooms maintain a standard of cleanliness that guests appreciate, and the staff at the reception receive positive feedback for their helpfulness.
Despite the positive aspects, the hotel does show signs of wear and tear, with some areas, such as the balconies, looking tired and in need of renovation. Certain issues like poor sound insulation and the occasional oversight in room cleaning between nights could use attention. Moreover, while the restaurant itself is generally clean, details such as gray drinking glasses and a lower-than-expected standard of cleanliness in the dining area are noted.
Overall, Hotel Promenaadi provides a tranquil and clean environment with an excellent location, although some areas would benefit from updates and more consistent maintenance.
Staff
Hotel Promenaadi's staff consistently earns praise from its guests for their friendliness, helpfulness, and courteous demeanor. Visitors frequently highlight the extremely pleasant and personalized service they receive, with the staff often going out of their way to accommodate and assist, showing flexibility and care in handling various guest needs. The reception staff is noted for its ability to communicate well in both Estonian and Finnish, facilitating a smoother experience for international guests. While there is one mention of language barriers and a less favorable comparison to service from Soviet times, such comments are rare among overwhelmingly positive reviews. Guests appreciate the warm welcome from the receptionist and the helpful advice and city maps provided by the administrators. The hotel is pet-friendly, with staff ready to ensure a comfortable stay for all guests. The general environment is supportive and pleasant, contributing to an enjoyable experience in the wonderful surroundings of the hotel.
No, Hotel Promenaadi doesn't have any pool.
No, a spa isn't available at Hotel Promenaadi.
Yes, Hotel Promenaadi welcomes dogs.
No, parking facilities aren't available at Hotel Promenaadi.