5-Star HotelThis resort features both hotel rooms and luxury villas surrounded by mountains, rivers and lakes. It has indoor and outdoor facilities, a restaurant with panoramic views and a wellness oasis with a swimming pool and fitness center.
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Summary of reviews related to the '5 Star' categoryTarcin Forest Resort & Spa Sarajevo - MGallery Collection is set against an enchanting natural backdrop, promising a retreat that resembles a five-star experience. However, some aspects fall short of expectations for a property boasting such a high rating. While the picturesque setting and primary facilities seem promising, areas like service and maintenance appear lacking compared to typical five-star standards. Guests have noted that the breakfast offerings could benefit from greater variety and the overall cleanliness of the rooms does not consistently meet the high standards anticipated. Additionally, the professionalism of the service staff has been questioned with several guests feeling that the level of service provided does not align with five-star expectations. These factors have led some to suggest that the hotel might flourish more comfortably under a four-star classification, as it currently does not entirely justify its five-star rating. Nonetheless, there is a consensus that with some improvements, the resort has the potential to live up to its prestigious branding.
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