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Summary of reviewsSmile Hotel Premium Hakodate Goryokaku is highly recommended by guests for its exceptional location, cleanliness and amiable staff. Conveniently situated near Goryokaku Park, the iconic Goryokaku Tower and major transportation hubs, the hotel offers easy access to various city attractions, dining options and shopping destinations, making it an ideal base for tourists and business travelers alike.
The breakfast at Smile Hotel receives consistent praise, featuring a delicious and varied buffet with both Japanese and Western dishes that cater to different tastes. Guests find the breakfast offerings to be a satisfying start to their day and appreciate the good value for money.
Rooms at the hotel, while varying in size, are generally noted for their cleanliness, modernity and comfort. Despite some being on the smaller side, especially for families, the rooms are well-equipped with essential amenities and feature comfortable beds. The atmosphere is quiet and guests appreciate the thoughtful touches like a coin laundry for extended stays. Some rooms even offer beautiful views of Goryokaku Park.
Cleanliness is a standout feature with many reviews highlighting the hotel's immaculate and stylish interiors. Daily housekeeping and fresh linens contribute to a consistently clean and comfortable environment.
The staff are frequently commended for their friendly, helpful and professional manner. Front desk personnel, fluent in English, ensure seamless communication and offer enthusiastic service. Housekeeping staff's attention to detail further enhances the guest experience, contributing to the overall welcoming atmosphere.
Complimentary Wi-Fi is available throughout the premises, though some guests faced intermittent connectivity issues and slower speeds in certain areas.
The hotel is also family-friendly with spacious rooms and adjoining options for families to stay together comfortably. The staff's considerate behavior towards children and the ease of access for wheelchair users are additional highlights.
Beds at Smile Hotel are praised for their comfort and spaciousness, contributing to a restful stay. Clean and well-maintained, they cater to various sleeping preferences.
For business travelers, the hotel's strategic location, ample power outlets, USB ports and essential amenities make it a practical choice. The coin laundry and professional customer service add to the convenience, ensuring a stress-free stay.
Overall, Smile Hotel Premium Hakodate Goryokaku is lauded for its blend of cleanliness, comfort, excellent location and professional service, making it a preferred choice for travelers seeking value and reliability in Hakodate. Show more
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Categories
Business Hotel
This hotel features a business center with a work desk and xerox services available on site. It offers free WiFi, a 24-hour front desk, and laundry facilities, providing essential support for business travelers.
Hotel with Parking
This hotel provides on-site parking for guests. It is conveniently located near Goryokaku and offers a pleasant stay.
Cheap Hotel
This hotel offers affordable accommodations in the Goryokaku area of Hakodate. It provides essential amenities and a convenient location for exploring the historic sites, making it a good option for budget travelers.
3-Star Hotel
This hotel provides premium amenities and comfortable rooms in the Goryokaku area. Guests appreciate the breakfast options and convenient location.
Family Friendly Hotel
Hotel with Free Wi-Fi
Room Types
Double RoomOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a bidet. This double room has air conditioning, an electric kettle and a flat-screen TV. The unit has 1 bed.
Twin RoomFeaturing free toiletries, this twin room includes a private bathroom with a bath, a shower and a bidet. This twin room has air conditioning, an electric kettle and a flat-screen TV. The unit has 2 beds.
Triple RoomOffering free toiletries, this triple room includes a private bathroom with a bath, a shower and a bidet. This triple room features air conditioning, an electric kettle and a flat-screen TV. The unit offers 3 beds.
Economy Double RoomOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a bidet. This double room has air conditioning, an electric kettle and a flat-screen TV. The unit has 1 bed.
Guest Reviews
Location
Smile Hotel Premium Hakodate Goryokaku boasts an excellent and convenient location, making it an ideal base for tourists. Situated close to Goryokaku Park and the iconic Goryokaku Tower, it offers easy access for sightseeing, particularly during cherry blossom season. The hotel is also a short walk from the tram station and bus stops, facilitating effortless movement around the city. Guests appreciate the hotel's proximity to numerous dining options, eateries and convenience stores, as well as major shopping destinations in the bustling downtown area. Furthermore, its central position in Hakodate makes it highly convenient for visiting various city attractions, including flower viewing spots and the popular Five Corners Park. Overall, the hotel's location is frequently praised for its accessibility, cleanliness and the ease with which guests can explore the surrounding areas.
Breakfast
Smile Hotel Premium Hakodate Goryokaku offers a breakfast experience that consistently receives praise from guests. The breakfast features a plentiful and delicious buffet-style spread with both Japanese and Western dishes, ensuring a variety of tasty options that cater to different tastes. Items like salted squid and squid rice are frequently highlighted for their exceptional flavor, alongside a surprisingly good curry and delicious morning bread. The offering is noted for its good value and reasonable price, contributing to an overall sense of satisfaction.
Guests appreciate the wide selection available, finding it to be a pleasant and satisfying way to start the day. Despite a few minor criticisms, such as the breakfast venue being cold, limited parking and occasional delays in service timings, the overall consensus is positive. Many guests found the breakfast to exceed their expectations and enjoyed it every morning of their stay.
Rooms
Smile Hotel Premium Hakodate Goryokaku presents a mixed but generally positive experience for guests, primarily focusing on cleanliness, comfort and convenience. Most reviewers highlight the rooms' pristine condition, describing them as clean, tidy, neat and well-maintained. Guests appreciated the hotel's new, modern facilities and the sense of cleanliness throughout the premises.
Despite some rooms being small, particularly challenging for families and those with larger luggage, visitors frequently mentioned that the spaces are manageable with a bit of creative maneuvering. Many found the rooms spacious enough, particularly when travelling solo or as a couple. Additional comments indicate that the rooms were well-equipped with essential amenities, comfortable and had a functional layout.
The hotel garnered praise for its strategic location, being close to essential services like restaurants and convenience stores. Guests enjoyed the quiet environment and appreciated features such as the availability of a coin laundry, making extended stays more comfortable. While some rooms faced issues with humidity and ventilation, others benefitted from thoughtful arrangements and even offered beautiful views of Goryokaku Park.
In summary, while room size varies and may present some minor inconveniences, Smile Hotel Premium Hakodate Goryokaku excels in providing clean, comfortable and well-equipped accommodations that cater to both functional and aesthetic preferences, all at a reasonable price point.
Beds
The beds at Smile Hotel Premium Hakodate Goryokaku receive praise for their comfort and spaciousness. Guests frequently highlighted the comfortable and large beds, which contribute to a relaxing and restful stay. The beds are described as having a moderate firmness, making them suitable for various sleeping preferences. The triple beds, in particular, were noted for their stability and sturdiness, adding to the overall sense of comfort. Cleanliness is also a noted feature, ensuring that guests can enjoy both comfort and hygiene during their sleep. Despite some minor heating issues mentioned in a few reviews, the consensus indicates that the beds at this hotel offer a comfortable and spacious sleep environment.
Cleanliness
Smile Hotel Premium Hakodate Goryokaku stands out for its exceptional cleanliness and modern facilities. Guests frequently praise the immaculate rooms, describing them as spotlessly clean, new and stylish. The hotel's commitment to thorough cleaning and maintaining a sense of cleanliness is consistently noted with many appreciating the daily housekeeping and fresh linens.
The facilities are modern and well-maintained, contributing to the overall clean and comfortable atmosphere. Despite some mentions of small room sizes and occasional housekeeping inconsistencies, the overall feedback highlights the hotel's beautiful, tidy interiors, both in public areas and private rooms.
The location is another plus with the hotel being conveniently close to Goryokaku and surrounded by multiple restaurants and convenience stores. Guests find the proximity to local attractions ideal for evening strolls.
Overall, Smile Hotel Premium Hakodate Goryokaku offers an impressive combination of cleanliness, modern amenities and a convenient location, making it a highly recommended choice for travelers seeking comfort and reliability.
Staff
Smile Hotel Premium Hakodate Goryokaku consistently receives high praise for its helpful, friendly and professional staff. Guests have noted that the front desk staff speak fluent English and provide enthusiastic service, ensuring seamless communication for international travelers. The hotel staff are frequently described as kind, polite and courteous, making guests feel warmly welcomed. Their efficient and prompt responses to inquiries and requests contribute significantly to positive guest experiences.
Housekeeping staff also receive commendations for their cleanliness and courteousness, adding to the overall pleasant atmosphere of the hotel. Although there were minor mentions of less-than-enthusiastic service from some restaurant staff, these instances were exceptions rather than the norm.
Additionally, the staff's ability to provide clear guidance and support, including assisting with external customer services like booking.com, adds to their exemplary service. The friendly and considerate behavior of the staff, including their interactions with children, leaves a favorable impression on guests, enhancing their stay.
Overall, the staff at Smile Hotel Premium Hakodate Goryokaku play a crucial role in delivering a positive and welcoming experience, making the hotel a preferred choice for many visitors.
Wi-Fi
Smile Hotel Premium Hakodate Goryokaku offers complimentary Wi-Fi throughout the premises, though guest experiences indicate there are some challenges with connectivity. Reviews highlight that the Wi-Fi can be intermittent and occasionally unreliable, especially within certain areas of the hotel. Some guests noted that the connection tends to drop when moving from the hallway back to their room, leading to inconvenience. Wi-Fi speed is also cited as an issue with reports of it being slow in various parts of the hotel. Despite these concerns, the availability of Wi-Fi is acknowledged, though improvements in stability and speed would enhance guest satisfaction.
Family
Smile Hotel Premium Hakodate Goryokaku offers a convenient and comfortable stay for families. The spacious rooms can comfortably accommodate a family of four, while the option of adjoining rooms allows families to stay close together. The hotel’s location, just a five-minute walk from the train station, is ideal for family stays. The staff's friendly demeanor, especially towards children, adds to the welcoming atmosphere.
The hotel’s thoughtful accommodations for those with specific needs, such as ensuring ease of access for wheelchair users, are notable. Parking within the hotel grounds is another practical feature that families appreciate. Overall, it provides a pleasant environment for families looking to explore Hakodate while enjoying a comfortable stay.
3 Star
Smile Hotel Premium Hakodate Goryokaku has consistently been praised for its excellent cost-performance, making it a reliable choice among three-star accommodations. Guests frequently highlight the clean and comfortable rooms, particularly noting the spacious and well-maintained beds. The hotel is often described as achieving a notable feeling of cleanliness and newness throughout its facilities.
Centrally located in Hakodate, the hotel offers convenient access to city attractions, making it a strong choice for both business travelers and tourists. The breakfast served receives positive remarks for its delicious taste, which adds to the overall pleasant stay experience.
Service quality at the hotel is another standout feature with staff frequently commended for their kind and polite assistance. Attention to detail is evident, such as being considerate of room arrangements to accommodate guests staying in adjacent rooms.
Despite being a mid-class hotel, the level of cleanliness and the quality of service meet or even exceed expectations for a three-star rating. The availability of amenities and the overall comfort of the space have been positively noted, making this a highly recommended option for travelers seeking value and convenience in Hakodate.
Business
Smile Hotel Premium Hakodate Goryokaku stands out as an excellent choice for business travelers. Its location is convenient, situated near a tram station and close to the Goryokaku fortress, enhancing both business efficiency and sightseeing opportunities. The area is surrounded by numerous good restaurants, adding to the convenience.
The hotel offers a clean and new feeling with all essential facilities for business use. It features many power outlets and USB ports, catering to the needs of professionals. The customer service is praised for being professional and efficient, making the stay pleasant and stress-free.
One of the highlights for business travelers is the presence of a coin laundry, which adds to the practicality of the stay. The value for money is excellent, positioning the hotel as a budget-friendly yet comfortable option. The hotel provides a wide variety of breakfast options, making it easier for guests to start their day.
Despite the long check-in time, the overall experience is bolstered by the hotel's cleanliness, convenience and well-suited amenities for business trips. The combination of moderate rest time and essential facilities ensures that this hotel meets the needs of its business clientele effectively.
No, Smile Hotel Premium Hakodate Goryokaku doesn't have any pool.
No, a spa isn't available at Smile Hotel Premium Hakodate Goryokaku.
No, Smile Hotel Premium Hakodate Goryokaku doesn't allow dogs.
Yes, parking facilities are available at Smile Hotel Premium Hakodate Goryokaku.
No, Smile Hotel Premium Hakodate Goryokaku doesn't have a gym.