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Summary of reviewsHakone Tokinoshizuku offers an exceptional, tranquil getaway nestled in the scenic landscape of Hakone. Its serene location, set amidst stunning views of green mountains and lush forests, promises a peaceful retreat from everyday life. Despite being situated on a relatively high mountain and slightly removed from downtown, the hotel's setting combines accessibility with a calm, picturesque environment. It is conveniently close to Hakone attractions and public transport like the Hakone Mountain Railway.
The hotel's facilities complement the serene ambiance with private onsens and excellent dining options making stays even more delightful. Rooms are notably spacious, clean and elegantly decorated in traditional Japanese style, featuring luxurious amenities like towel warmers and multiple restrooms in some suites. Large windows and balconies offer breathtaking views, enhancing the overall guest experience.
Dining at Hakone Tokinoshizuku is a highlight with both breakfast and dinner receiving high praise. The breakfast, featuring homemade ingredients and fresh fruits and vegetables, is appreciated for its flavor and presentation. While it leans towards Western cuisine, the quality and in-room service add to the comfort and relaxation. Dinner, particularly the Kaiseki multi-course meals, is often described as superb, luxurious and reminiscent of Michelin-star standards. Served in-room, it features exquisite local ingredients and meticulous presentation, creating a memorable culinary experience.
Staff at Hakone Tokinoshizuku are frequently commended for their exceptional hospitality and professionalism with many guests noting their friendliness, attentiveness and willingness to go above and beyond. The staff’s dedication enhances the overall guest experience, making stays remarkably pleasant and memorable.
While the comfort of beds receives mixed reviews with some guests finding traditional futon bedding very comfortable and others not as much, the overall sentiment remains positive. Concerns about cleanliness are occasionally mentioned with some reports of areas needing more attention. However, many guests still find the rooms well-maintained and clean, appreciating the efforts of the cleaning staff.
Hakone Tokinoshizuku stands out as a luxurious, five-star retreat, offering breathtaking views, exceptional service and high-quality amenities. It is particularly favored for romantic getaways and special occasions with thoughtful touches like welcome champagne, roses for honeymooners and opportunities for free room upgrades. The combination of luxury, tradition and natural beauty ensures a unique and memorable stay, highly recommended for couples and those seeking a tranquil escape. Show more
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Ryokan for Honeymoon
This ryokan is highly rated by couples and praised for its incredible location and overall relaxing ambiance. It offers a tranquil setting perfect for unwinding together and enjoying the Hakone experience.
Romantic Ryokan
This hotel offers a traditional Japanese experience with modern amenities, providing a comfortable and romantic stay. The serene atmosphere and attentive service enhance the intimate setting.
Ryokan with Parking
This ryokan is listed among the Hakone properties that make parking available to visitors.
EV charging stations
Small Ryokan
Hakone Tokinoshizuku offers a tranquil and intimate retreat with its focus on personalized service and serene atmosphere. The ryokan provides a relaxing escape with private onsen and meticulously prepared cuisine, ensuring a memorable stay.
Ryokan with EV Charging Stations
This 5-star ryokan features an electric vehicle charging station on site. Guests can utilize the free private parking, and valet parking is also available for added convenience.
5-Star Ryokan
This hotel receives high praise for its exceptional service, stunning views, and high-quality amenities. Suites offer phenomenal views that contribute to a profound sense of relaxation. The quality of meals served is notably high.
Luxury Ryokan
Room Types
Suite Room with Open-Air BathThis suite's special feature is the private open-air bath. Featuring 1 bedroom, this spacious suite offers 1 bathroom with a bath, a seating area and terrace where you can relax. The air-conditioned suite provides a flat-screen TV, tatami, a minibar, a wardrobe as well as mountain views. The unit has 2 futons.
Deluxe Suite with Open-Air BathThe private open-air bath is the standout feature of this twin room. The spacious twin room features air conditioning, tatami, a terrace with mountain views as well as a private bathroom boasting a bath. The unit has 2 futons.
Superior Suite with Open-Air BathThis suite's special feature is the private open-air bath. The spacious suite provides air conditioning, tatami, a terrace with mountain views as well as a private bathroom featuring a bath. The unit offers 4 futons.
Luxury Suite with Open-Air BathThis quadruple room's standout features are the private open-air bath and fireplace. The spacious quadruple room offers air conditioning, tatami, a terrace with mountain views as well as a private bathroom boasting a bath. The unit has 2 beds and 2 futons.
Corner Suite with Private Open-Air BathGuests will have a special experience as the suite features a private open-air bath. Featuring 1 bedroom, this spacious suite offers 1 bathroom with a bath, a seating area and terrace where you can relax. The air-conditioned suite provides a flat-screen TV, tatami, a minibar, a wardrobe as well as mountain views. The unit has 2 futons.
Suite with BalconyThis suite's standout feature is the private open-air bath. This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite has tatami floors, a seating area with a flat-screen TV, air conditioning, a minibar as well as mountain views. The unit has 2 futons.
Guest Reviews
8.6
Very Good
Location
Hakone Tokinoshizuku is a getaway perfectly nestled in the serene landscape of Hakone, promising guests a tranquil escape from the bustle of daily life. The hotel boasts stunning views both from the rooms and the balconies with unobstructed sights of beautiful green mountains and lush forests. Guests repeatedly praised the quiet and relaxing environment, the beautiful setting and the seamless harmony between dining experiences and the surrounding natural beauty.
The location of the hotel, on a relatively high mountain, offers a perfect mix of accessibility and scenic beauty. Though it may be farther from the downtown area and situated on steep terrain, this remoteness contributes to its peaceful atmosphere. The proximity to Hakone attractions and public transport, including the Hakone Mountain Railway, adds convenience despite the initial challenges in accessing the property.
Facilities at Hakone Tokinoshizuku complement the serene environment with private onsens and excellent dining options that make the experience even more delightful. The hotel's beautiful decor and the impeccable views from the rooms provide a dreamy and almost surreal ambiance. This hotel is a great spot for those looking to relax, enjoy nature and soak in the quintessential beauty of Hakone.
Breakfast
Hakone Tokinoshizuku offers a breakfast experience that largely garners positive remarks from guests. Many highlight the delicious, homemade ingredients and the freshness of the vegetables and fruits. The Western-style breakfast, described as lavish and very tasty, gets praised for its quality. Guests appreciate the convenience of having breakfast served in-room, which adds to the overall sense of relaxation and comfort during their stay.
The breakfast service stands out not just for its flavor but also for the excellent presentation and attentive service. Despite leaning towards Western cuisine, which isn’t everyone’s preference, the food is generally well-received with specific mentions of how good it tastes. Some guests note that the portions are a bit small and there are occasional comments about a lack of traditional Japanese breakfast options.
The timing of breakfast, starting as late as 9:30, is favorable for those wanting a leisurely start to their day. However, there are minor grievances such as the cold temperature in the dining area and limited food variety. Overall, the combined experience of a sumptuous breakfast and excellent service makes it a memorable highlight of a stay at Hakone Tokinoshizuku.
Dinner
Hakone Tokinoshizuku offers an exceptional dining experience that's highly praised by its guests. The Kaiseki dinner, in particular, receives accolades for being superb and exceptional, often noted as the best part of guests' stays or even their entire trips. Meals are served directly in the rooms, providing a high-level menu that feels both luxurious and intimate.
Guests frequently mention the uniqueness and traditional Japanese nature of the food, often described as a multi-course affair. The presentation of each dish is exquisite, reminiscent of Michelin Star standards. Local ingredients are skillfully incorporated with each day's dinner offering a delicious variety and thoughtful preparation.
The in-room dining service includes both dinner and breakfast, ensuring convenience and comfort. Meals are not only delicious and well-prepared but also abundant, leaving guests well-satisfied. Specific dishes, such as the wonderfully flavored onion soup, have been highlighted for their amazing taste.
Despite the overwhelmingly positive reviews, there are a few occasional remarks about certain elements, such as the sashimi not tasting fresh or some items being served cooled. Nonetheless, the overall experience remains highly recommended, especially for those seeking a traditional and lavish meal service directly in the comfort of their rooms. The inclusion of beautifully set tables and chairs further enhances the dining atmosphere, contributing to an unforgettable stay at this luxurious retreat.
Rooms
Hakone Tokinoshizuku offers a variety of well-reviewed rooms that are both spacious and comfortable. Many guests highlight the elegant and traditional Japanese aesthetics of their accommodations, often praising the cleanliness and tasteful décor. Several rooms feature private onsens, enhancing the overall experience with the luxury of a natural hot spring bath available at any time. The amenities are extensive and include details such as towel warmers and multiple restrooms in some suites.
Large windows and balconies provide stunning views, whether of the surrounding mountains, forest or valley, making the setting particularly appealing. The presence of semi-open-air baths in some rooms adds to the unique charm, allowing guests to relax in a hot spring with a direct connection to nature.
Most reviewers note that the size of the rooms is more than adequate, creating a relaxing environment that is both beautiful and functional. Some guests have enjoyed staying in the luxury suites, where breakfast and dinner are served in-room, adding a personalized touch to their stay. Overall, the combination of spaciousness, traditional aesthetics and luxurious amenities makes the rooms at Hakone Tokinoshizuku a favored choice for many travelers, despite some minor concerns regarding aging facilities and occasional cleanliness issues.
Beds
Guest experiences at Hakone Tokinoshizuku reveal a mix of opinions regarding the comfort of the beds. Many guests found the futon bedding and soba grain pillows to be delightfully comfortable, often highlighting the unique comfort of these traditional Japanese sleeping arrangements. There were multiple mentions of the beds being super comfortable, further emphasizing the general satisfaction with bed comfort.
However, not all reviews were entirely positive. A few guests noted that the beds were a bit too hard or that they were distracted by the creaking sound whenever they turned over. There were also comments that the futon could be uncomfortable, particularly mentioning instances of them feeling damp, which detracted from the sleeping experience.
Despite these mixed reviews, many guests enjoyed the comfortable bedding and found their sleep experience quite satisfactory, reflecting an overall positive sentiment toward the accommodations at Hakone Tokinoshizuku.
Cleanliness
Hakone Tokinoshizuku offers a mixed experience regarding cleanliness with reviews highlighting both positive and negative aspects. Guests generally find the rooms to be clean and well-maintained, despite the building showing its age. The cleaning staff receive commendations for their efforts, making sure rooms and public areas, such as the onsen, are spotless. Notably, the bathrooms and the in-room onsens are praised for their cleanliness and comfort, adding to an overall positive experience.
However, some reviews mention areas that are in need of attention. Issues such as notable black stains, dirt around the air conditioner and mold on walls and ceilings have been reported. Instances of dust on walls, tatami mats and parts of the ceiling have also been noted, pointing to occasional lapses in cleaning standards. While the building maintains a stylish appearance, some areas clearly require more thorough maintenance and renovation to ensure a consistently high level of cleanliness.
In summary, while many guests are satisfied with the cleanliness at Hakone Tokinoshizuku, there are recurring mentions of specific areas that need improvement to align with the overall positive sentiments.
Staff
The staff at Hakone Tokinoshizuku consistently receives high praise for their exceptional hospitality and professionalism. Guests frequently describe the staff as incredibly friendly, kind and helpful, often highlighting their accommodating nature and willingness to go above and beyond. From polite and courteous service to an exceptional response to guest needs, the staff plays a crucial role in enhancing the overall guest experience.
Many reviews commend the attentive and service-oriented approach with special mentions of staff members who speak English, providing excellent customer service. The staff's dedication is evident in their actions, such as explaining dishes in detail, assisting guests with missed trains and making guests feel genuinely special throughout their stay.
Several guests have emphasized the warm and genuine behavior of individual staff members, including Aoi and Yuki, who stand out for their friendliness and helpfulness. The service is consistently described as top-notch with the concierge and other staff maintaining high standards from check-in to check-out.
Overall, the excellent service extends beyond mere friendliness; it includes thoughtful gestures like taking family photos and providing in-depth explanations of the hotel's amenities and meal options. This unwavering commitment to guest satisfaction makes the experience at Hakone Tokinoshizuku remarkably pleasant and memorable.
5 Star
Hakone Tokinoshizuku receives high praise for its exceptional service, stunning views and high-quality amenities. Guests frequently highlight the phenomenal views from their suites, which contribute to a profound sense of relaxation. The service consistently meets five-star standards with staff described as courteous and attentive. The quality of meals served at the hotel is notably high, often exceeding typical expectations for even five-star accommodations.
While the building itself may need some renovation, this does not detract significantly from the overall experience. Guests speak fondly of the delicious food and the wonderful staff with many considering their stay a dream due largely to the service and culinary offerings. Reviews emphasize that the overall experience is fantastic, making a return visit highly likely for many with several guests recommending the hotel to friends. The combination of incredible service, excellent food and breathtaking views creates what many describe as a perfect stay at Hakone Tokinoshizuku.
Honeymoon
Hakone Tokinoshizuku offers an exceptional experience for honeymooners and those celebrating special occasions. Guests have praised the high-quality food and the very nice ryokan with many noting it as the best part of their trip in terms of accommodation. The hotel provides special touches such as welcome drinks of champagne and thoughtful gifts, including a rose for honeymooners. Guests appreciated the perfect combination of amenities, particularly the Private Onsen, the comfortable rooms and the attentive service. The staff's attention to detail and the opportunity for a free upgrade from a standard room to a suite for anniversaries contribute to making stays memorable. Additionally, access to the onsen bath at the adjacent hotel is highlighted as a notable perk. Overall, the hotel earned acclaim for its flawless services and welcoming atmosphere, making it a top choice for romantic getaways.
Luxury
A stay at Hakone Tokinoshizuku epitomizes a delightful blend of luxury, exceptional service and breathtaking scenery. The hotel offers guests comfortable and luxurious experiences, particularly with its stunningly beautiful Luxury Suites featuring open-air baths. The indulgence doesn't end there; enjoying meticulously served meals in the privacy of one's room adds to the sense of opulence.
Each moment spent here feels exceptionally luxe, whether relishing in a private outdoor bath on the terrace or appreciating the fine amenities like high-quality toiletries and yukata that exude sophistication. The blend of tradition and modern luxury at this establishment ensures a unique and memorable stay.
The luxury rooms, complete with kashikiriburo, offer an ultimate retreat, making for an awesome, relaxing experience accompanied by top-notch food. The hot springs and culinary offerings are of outstanding quality, further enhancing the overall experience. Satisfaction seems guaranteed with many guests reveling in what they described as the ultimate luxurious time.
Romantic
Hakone Tokinoshizuku emerges as a memorable destination for those seeking a romantic getaway, as highlighted by numerous positive guest experiences. The private onsen is frequently celebrated, offering tranquil moments of relaxation amid nature’s soothing sounds, which deepen togetherness. Guests often cherish this serene environment, perfect for special occasions such as birthdays, where unique memories are created. Honeymooners noted the impeccable service and thoughtful gestures, such as receiving flowers and other gifts that added a personal touch to their stay. Dining at the hotel impresses with exceptional dinners and leisurely breakfasts enjoyed with picturesque views from the room, enhancing the romantic atmosphere. The blend of natural beauty, meticulous service and intimate experiences make Hakone Tokinoshizuku a top choice for couples seeking a romantic retreat.
No, Hakone Tokinoshizuku doesn't have any pool.
No, a spa isn't available at Hakone Tokinoshizuku.
No, Hakone Tokinoshizuku doesn't allow dogs.
Yes, parking facilities are available at Hakone Tokinoshizuku.