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Summary of reviewsDoubleTree by Hilton Manchester Airport receives high praise for its prime location, convenient for travelers needing quick access to Manchester Airport. The hotel's close proximity to terminals, accessible train station and shuttle services make it an ideal choice for both early and late-arriving guests. The ease of transport combined with the friendly staff, clean facilities and overall comfort adds to its positive reputation.
Guests generally enjoy a satisfying breakfast experience at the hotel, particularly appreciating the extensive variety and early service hours which cater to early flights. Despite occasional criticisms concerning cold food and limited vegan options, the breakfast is often viewed as well-organized with efficient and amiable staff.
Dining experiences at the hotel present a mix of reviews. Many find the food to be very good, emphasizing the welcoming staff and pleasant dining atmosphere. However, issues such as slow service, limited menu options and high prices are mentioned by some guests, outlining potential areas for improvement.
Room quality receives commendations for cleanliness, spaciousness and comfort with modern decor and good amenities adding to the positive experiences. While soundproofing issues are noted by some, the overall standard of the rooms aligns well with the expectations of a Hilton hotel.
Cleanliness is consistently highlighted with numerous guests describing rooms and facilities as exceptionally clean, contributing to a hygienic and comfortable stay. This aspect is a key highlight and aligns well with the overall positive feedback regarding the hotel's ambiance.
The staff at DoubleTree by Hilton Manchester Airport garner significant praise for their friendliness, professionalism and willingness to help guests, enhancing the overall guest experience. This positive interaction with staff notably enriches the stay, often mentioned as a defining aspect of guest satisfaction.
WiFi service, while generally good and free, exhibits inconsistencies in signal strength and accessibility. Some guests found the connection reliable, yet others noted issues with accessibility and occasional charges, indicating room for enhancement in this area.
Fitness enthusiasts will find the gym adequate, though opinions vary. The 24-hour availability is appreciated, yet some guests express dissatisfaction with the facility's size and lighting, suggesting a need for updates.
Parking at the hotel is convenient, though many guests criticize the high fees and space management, reflecting a key area for potential improvement. The shuttle service, however, is viewed favorably, providing additional ease for airport commutes.
Families traveling with children appreciate the hotel's child-friendly environment, spacious family rooms and thoughtful amenities such as warm cookies and dedicated play areas. Staff attentiveness and family parking facilities contribute positively to the family experience.
Guests generally describe the beds as comfortable, though experiences vary with some finding the beds too hard or noisy. Despite these issues, the overall sentiment leans positive towards the bed and bedding quality.
As a four-star hotel, DoubleTree by Hilton Manchester Airport largely meets guest expectations, offering comfortable stays and quality services. Despite some minor issues like soundproofing and room wear, many guests feel the hotel justifies its four-star rating, though some view the pricing as higher than preferred. Business travelers find the hotel's facilities well-suited to their needs with supportive amenities for work and meetings.
Overall, DoubleTree by Hilton Manchester Airport stands out for its strategic location, friendly staff, clean facilities and comfortable accommodations, making it a favorable choice for travelers seeking convenience near Manchester Airport. Show more
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Categories
Hotel with Parking
This hotel's location at Manchester Airport means it is set up to provide convenient parking solutions for guests, including options for those leaving their cars while traveling.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Two Queen Beds Family Deluxe RoomBright and airy rooms with soundproofed opening windows, high-speed internet access and a daily newspaper available along with on demand movies on the LCD TV.
Sleeps up to 2 adults, 3 children with cots available - no more than 2 adults per room.
Queen RoomThis room has a flat-screen TV and a work desk. The en-suite bathroom has a bath, a shower, and free toiletries.
Family Guestroom With Two Queen BedsThis room has a flat-screen TV and a work desk. The en-suite bathroom has a bath, a shower, and free toiletries.
Queen Family Guestroom wih Double Sofa BedThe quadruple room features air conditioning and a tea and coffee maker, as well as a private bathroom boasting a hairdryer. This quadruple room has a wardrobe, a safe deposit box and a TV. The unit has 2 beds.
Deluxe King RoomThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a hairdryer and slippers. This double room has a wardrobe, a safe deposit box and a TV. The unit has 1 bed.
Two Double Beds Accessible Guest RoomThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a hairdryer. This double room has a wardrobe, a safe deposit box and a TV. The unit has 2 beds.
Double Room with Two Double BedsThe quadruple room offers air conditioning and a tea and coffee maker, as well as a private bathroom boasting a hairdryer. This quadruple room has a wardrobe, a safe deposit box and a TV. The unit has 2 beds.
Deluxe Double Room with Two Double BedsOffering free toiletries and bathrobes, this quadruple room includes a private bathroom with a hairdryer and slippers. The quadruple room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a TV. The unit has 2 beds.
Junior SuiteOffering free toiletries and bathrobes, this suite includes a private bathroom with a hairdryer and slippers. The suite offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a TV.
Queen Room - Mobility AccessThe spacious double room provides air conditioning and a tea and coffee maker, as well as a private bathroom featuring a hairdryer. The unit offers 1 bed.
Guest Reviews
8.1
Very Good
Location
DoubleTree by Hilton Manchester Airport is highly praised for its excellent location by travelers. Situated in close proximity to Manchester Airport, this hotel is extremely convenient for those catching early morning flights or arriving late at night. Numerous reviews highlight the ease of access to both the airport and the nearby train station with many noting that it is within walking distance to terminals 1 and 2.
Guests found the hotel’s position ideal with comments frequently mentioning its convenience, especially for short stays or overnight layovers. The hotel's reputation as part of the Hilton chain, combined with its prime location, has made it a preferred choice for many travelers. Additionally, the hotel offers shuttle services, adding to the convenience for guests with heavy luggage or those preferring a quick transfer.
The location advantage extends beyond just the airport with easy access to public transportation, making it suitable for transit travelers. Positioned just a short walk or a minimal drive from the terminals, it ensures a hassle-free commute. Complementing the strategic location, guests also appreciate the friendly and helpful staff, clean facilities and a comfortable stay, adding to the overall positive experience at the DoubleTree by Hilton Manchester Airport.
Breakfast
The breakfast experience at DoubleTree by Hilton Manchester Airport has received a mix of feedback from guests, though the majority of comments are positive. Many guests have praised the breakfast as amazing, fantastic and an excellent way to start the day. The variety of options, including both full-English and continental selections, was noted to be extensive and plentiful. Guests highlighted the early start time of 5am as convenient for early flights and appreciated the overall quality and warmth of the food.
On the other hand, some reviews did report issues such as cold food, lack of vegan options and occasional poor breakfast service. Despite these few negative remarks, the breakfast buffet was generally described as well-organized with efficient staff, making it a pleasant and tasty experience for the majority of guests. The hotel's breakfast service is appreciated for its value, extensive choice and quality, adding a significant positive note to the overall stay at the hotel.
Dinner
Dining at the DoubleTree by Hilton Manchester Airport presents a mixed bag of experiences according to guest reviews. On the positive side, many guests found the food to be very good and even exceptional at times with some describing their evening meals as enjoyable and lovely. The staff also received praise for being welcoming and attentive, contributing to a pleasant dining atmosphere. Guests appreciated the delicious cookies on arrival, the hot breakfast options and a well-run restaurant with a relaxed atmosphere.
However, not all feedback was glowing. Some diners felt that the food and service were inconsistent with several mentions of slow service and long waits for meals. The menu was often criticized for being limited and not particularly child-friendly. Pricing was a recurring issue, as many guests found both the restaurant and bar to be expensive with some feeling the quality did not justify the cost. Specific criticisms included overcooked dishes, a poor choice of menu items and uninspired offerings. Additionally, the experience was marred for some by errors on their bills and disappointing room service.
Overall, those dining at the hotel can expect a varied experience with the potential for both high-quality meals and noteworthy service, yet should also be prepared for occasional shortcomings in menu selection, pricing and service speed.
Rooms
At 'DoubleTree by Hilton Manchester Airport', guests have consistently appreciated the clean and spacious rooms which often come equipped with large TVs and comfortable beds. Many describe the rooms as quiet, comfortable and in good condition, noting the modern decor and welcoming atmosphere. Visitors were pleased with the value for money and found the rooms to be well-equipped, making them suitable for families and groups. However, some reviews indicated the need for better soundproofing, as noise could be an issue. Despite a few guests mentioning dated decor and minor maintenance issues, the majority enjoyed their stays, citing cleanliness and comfort as key highlights of their experience. The hotel’s proximity to the airport was also frequently mentioned as a positive point.
Beds
The DoubleTree by Hilton Manchester Airport offers a range of experiences when it comes to the comfort of their beds. On the positive side, many guests have found the beds to be comfortable with several reviews highlighting super comfortable mattresses, very comfortable beds and even the most comfy bed they've ever slept on. The positive remarks extend to the bedding and pillows with phrases like bed and pillows were lovely and very soft beds frequently mentioned.
However, it's clear that comfort can be inconsistent, as some guests described the beds as hard, not very comfortable or even like a slab of concrete. Issues with noise and room soundproofing were also a concern, impacting the overall sleeping experience for some. There were also recurrent complaints about the sofa beds with numerous guests finding them uncomfortable. Despite these mixed reviews, the overall sentiment leans slightly towards a positive experience regarding bed comfort, particularly for those who prefer softer sleeping surfaces. The clean and comfortable bedding is appreciated by many, though improvements could be made to ensure a consistently comfortable experience for all guests.
Cleanliness
Located close to the airport, DoubleTree by Hilton Manchester Airport is often appreciated for its high standards of cleanliness. Many guests report their rooms as very clean, super clean or even spotlessly clean. The hotel's overall facilities often receive commendations for being clean and tidy. Several guests mention the hotel and its rooms are immaculately clean, highlighting the fresh and hygienic atmosphere. Comfortable beds and tidy facilities add to the positive experience.
However, there are mixed reviews regarding the cleanliness of the bathrooms and some specific areas in the rooms. Some guests have noticed the bathrooms not being always clean, outdated furnishings and occasional missed spots of dust and dirt. Despite these minor lapses, the hotel generally maintains a reputation for keeping a clean and welcoming environment, making it a popular choice for travelers looking for a reliable stay near Manchester Airport.
Staff
The DoubleTree by Hilton Manchester Airport consistently receives high praise for its exceptional staff, who are described as friendly, accommodating and welcoming. Guests note the warm and attentive reception they receive upon arrival with many highlighting the staff's professionalism and willingness to help with any inquiries. The reception and restaurant staff are mentioned as particularly efficient and pleasant, contributing to a smooth and enjoyable experience. Although some reviews note minor issues like slow bar service or long check-in times, the overall sentiment remains positive due to the team's proactive and courteous demeanor. The staff’s genuine friendliness and ability to make guests feel valued and at ease leave a lasting impression, enhancing the overall experience at this hotel.
Wi-Fi
DoubleTree by Hilton Manchester Airport offers varied experiences when it comes to their WiFi service. Several guests appreciated the free WiFi with some mentioning that the connection in their rooms was good and reliable. The WiFi is described as meeting standards and, in some cases, even as excellent and fast.
However, not all guest experiences were positive. Some noted that the WiFi signal can be weak in certain rooms and there were complaints about having to pay for WiFi access. The process to access the internet was also found to be complicated and not user-friendly, occasionally leading to unintended charges. Some guests found the free WiFi service insufficient, highlighting the need for better high-speed internet provision in line with modern expectations.
Overall, while many guests found the WiFi service satisfactory, there is room for improvement, particularly in terms of accessibility and consistency throughout the hotel.
Gym
The gym at DoubleTree by Hilton Manchester Airport receives mixed feedback from guests. Positively, the gym is noted for its very good and well-equipped facilities and its 24-hour availability is highlighted as an added convenience. Guests who used the gym appreciated its presence for maintaining fitness while traveling. However, criticisms include the gym's small and inadequate size, as well as poorly lit conditions. Additionally, shower facilities in the gym were mentioned as subpar with low water pressure being a common issue.
Parking
DoubleTree by Hilton Manchester Airport offers parking facilities that have received mixed feedback from guests. On the positive side, many guests found the parking arrangements convenient and helpful with good parking options available and easy drop-off for relatives. Some also appreciated the hotel’s airport shuttle service for those leaving their cars at the hotel.
However, a significant number of guests expressed dissatisfaction with the cost of parking. Several reviewers mentioned that the parking fees, which can be as high as £20 or £35, were expensive and not value for money with some suggesting that parking should be free or at least included in the room rate. Others found the signposting insufficient and the parking space somewhat tight, highlighting a need for better organization and clearer directions.
Despite these drawbacks, for those prioritizing proximity to the airport, the hotel does facilitate easy parking and offers the additional convenience of transport to the terminal.
Family
DoubleTree by Hilton Manchester Airport is an excellent choice for families traveling with kids. Guests frequently highlight the hotel’s child-friendly atmosphere and amenities, making it a perfect place for family stays. Upon arrival, children are often delighted by warm cookies, adding a special touch to their welcome. The hotel offers family rooms that can accommodate two adults and two adolescents, though some guests noted that the rooms can be small. Despite this, the accommodations are clean and suitable for basic needs with options for additional bedding and cots if required.
Activities for kids are well-catered for with a dedicated kids play room and the thoughtful touch of kids eating free. The staff receive praise for their friendliness and attentiveness, contributing to a pleasant family experience. Family parking spaces add to the convenience for those traveling by car. Overall, DoubleTree by Hilton Manchester Airport provides a warm and welcoming environment that many families have enjoyed and would recommend to friends and other family members.
4 Star
DoubleTree by Hilton Manchester Airport generally meets the expectations of a good four-star hotel, providing decent facilities and services that align with its official rating. Guests often describe their experiences as accommodating and note that the hotel delivers a solid four-star guest experience. However, some minor issues such as soundproofing, door locks and slight wear-and-tear on duvets have been pointed out.
Despite some remarks that the hotel sometimes feels more like a standard three-star facility, most reviews highlight the luxurious aspects and excellent accommodations consistent with DoubleTree by Hilton’s reputation. Many guests appreciate the overall beautiful and stylish environment with the restaurant being a particularly praised feature.
Price appears to be a contentious point among visitors with many noting that costs have risen and can be considered on the higher side compared to the value provided. While some feel that the expense is justified by the overall experience and the better class of the hotel relative to nearby options, others express that the pricing seems more indicative of paying for the brand name rather than the facilities. Thus, while the hotel maintains its four-star standard, the perception of value for money varies among guests.
Business
DoubleTree by Hilton Manchester Airport offers excellent facilities for business travelers. The hotel is well-suited for quick business trips and provides good business facilities, including a business center, quiet rooms and areas where guests can work on laptops. Business travelers will find it convenient for conferences and appreciate the functional aspects of the airport hotel. The dining and lounge areas offer additional spaces for conducting business activities. Although some guests noted the price as being expensive, many found it to offer good value for money. Overall, it comes highly recommended for work-related stays, exceeding expectations in many aspects.
Accessible
DoubleTree by Hilton Manchester Airport offers a generally positive experience for guests with disabilities. The hotel ensures that rooms are accessible and equipped to meet the needs of disabled travelers, including showers specifically designed for accessibility. Spacious accommodations further contribute to the convenience, making it easier for guests with disabilities to navigate.
Staff are noted to be helpful and supportive towards disabled guests, enhancing the overall comfort of the stay. The hotel’s location is also considered ideal for those catching early flights, thus offering significant convenience for travelers with disabilities.
However, there are some areas that may require attention. Accessibility from the airport, especially for pedestrians, is described as poor and the paths are not entirely wheelchair-friendly. No shuttle service adds to this inconvenience. Some guests also found the access from the train station to be challenging and observed luggage movement to be problematic in certain areas. Improvements in these areas could significantly enhance the overall accessibility experience.
In summary, while DoubleTree by Hilton Manchester Airport offers well-designed rooms and helpful staff for disabled travelers, there is room for improvement in accessibility from surrounding transport hubs and general ease of access within some parts of the hotel.
No, DoubleTree by Hilton Manchester Airport doesn't have any pool.
No, a spa isn't available at DoubleTree by Hilton Manchester Airport.
Yes, DoubleTree by Hilton Manchester Airport welcomes dogs.
Yes, parking facilities are available at DoubleTree by Hilton Manchester Airport.
Yes, DoubleTree by Hilton Manchester Airport has a gym.