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Summary of reviewsThe Hamburg Hotel offers a consistently positive experience for many guests, thanks to its advantageous location, welcoming staff, and comfortable accommodations. Situated just 18 minutes from Buffalo Airport and near key attractions like Highmark Stadium, the hotel appeals to both business and leisure travelers. Its proximity to restaurants, diners, and various amenities adds to its convenience, enhancing the overall guest experience.
Guests frequently highlight the breakfast experience as a satisfying feature, appreciating the variety and complimentary nature of the offerings. The breakfast area is noted for its cleanliness and the friendly staff enhances the dining experience. Though some variability in satisfaction exists, many find the breakfast hours and selection to be more than adequate for starting their day.
Rooms at The Hamburg Hotel receive praise for their cleanliness, spaciousness, and well-thought-out amenities, including comfortable beds that ensure a restful night. The serene atmosphere of the rooms contributes to a peaceful stay, and guests appreciate practical touches like refrigerators and microwaves. However, some rooms show signs of age, with maintenance issues occasionally mentioned.
Cleanliness remains a strong point across the hotel, with well-maintained public areas and attentive housekeeping. The hotel's affordability and comfort further enhance its appeal. The friendly and helpful staff stand out as a highlight, with team members often going above and beyond to ensure guest satisfaction. The exceptional service provided by employees, particularly front desk personnel, leaves visitors feeling welcomed and valued.
As a family-friendly destination, The Hamburg Hotel caters well to young guests and their families. The clean and inviting pool is a favorite among children, and the welcoming atmosphere extends to pets, making it a versatile choice for families. With its ideal location, comfortable accommodations, and commitment to guest satisfaction, The Hamburg Hotel is a reliable choice for those seeking comfort and convenience during their stay. Show more
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Hotel near Ski Resorts
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Accessible Hotel
Room Types
Guest Reviews
Location
The Hamburg Hotel boasts a truly advantageous location, making it an ideal choice for guests visiting the area. Positioned just 18 minutes from Buffalo Airport, the hotel provides easy access to major roads, including the nearby I-90 interstate, enhancing convenience for travelers. Its proximity to Highmark Stadium is a highlight, appealing particularly to those attending football games or events. The hotel is also within walking distance or a short drive to an array of restaurants, diners, and other local attractions, such as the charming downtown area of Hamburg and the New Era Field. Guests appreciate that the hotel is near a variety of amenities, such as gas stations and small stores, as well as the border crossing between Canada and the U.S. The convenient location, along with the cleanliness and comfort of the hotel, contributes to a pleasant experience for those staying for both business and leisure purposes.
Breakfast
The Hamburg Hotel seems to offer a breakfast experience that mostly satisfies guests, though opinions vary widely. Positive aspects frequently highlighted include the inclusion of breakfast with the stay and the availability of a wide variety of food options such as Belgian waffles, eggs, bacon, cereals, and pastries. Guests appreciate the complimentary nature of meals and find the breakfast buffet to be quite generous and fulfilling. The breakfast area is described as clean, and staff are noted to be friendly and accommodating, contributing positively to the overall dining atmosphere.
Many reviewers mention that the breakfast meets their needs, being described as good, nice, or decent. Some guests even find it surprisingly good or note that it is the best feature offered by the hotel. Breakfast hours are convenient, running from 6:30 to 9:30.
However, not all feedback is glowing. There are instances where guests found breakfast offerings to lack cleanliness and occasionally to be disappointing when compared to other hotels. Reports of limited options later in the morning, such as unavailable items for children, suggest variability in guest satisfaction. Nevertheless, those looking for a straightforward and complimentary breakfast with courteous service generally find The Hamburg Hotel to be a suitable choice.
Rooms
The Hamburg Hotel offers a mixed experience when it comes to its rooms. On the positive side, many guests appreciate the clean and spacious rooms with comfortable beds, ensuring a restful stay. The inclusion of amenities such as a refrigerator, microwave, coffee maker, and iron add convenience and practicality to the accommodation. For those seeking peace and quiet, rooms tend to be serene, providing a good night’s sleep.
Cleanliness seems to be a strong point for several rooms, with guests consistently noting clean bedding and towels. The bedding itself is often praised for being upscale, with comfortable mattresses and an abundance of pillows, enhancing the overall comfort for guests.
Staff interactions also elicit positive feedback, with friendly personnel contributing to a welcoming environment. However, the hotel is in need of some updates and renovations. Some rooms are described as dated, with issues such as poor lighting, broken fixtures, and unpleasant odors detracting from the experience. Problems like peeling paint, floor issues, and outdated bathrooms are mentioned by multiple guests.
Overall, while The Hamburg Hotel provides a clean and comfortable stay with spacious rooms and good amenities, its facilities show signs of age and require attention to improve the guest experience comprehensively.
Beds
At The Hamburg Hotel, guests frequently commend the beds for their comfort and quality. Whether it's the plush mattresses or well-furnished king beds, visitors consistently find themselves resting on very comfortable bedding that ensures a peaceful night's sleep. The linens are always fresh and clean, further elevating the sleeping experience. Many note the impeccable quality of both the bedding materials and overall room cleanliness, which contributes to an inviting and restful atmosphere. With remarkable beds that offer convenience and coziness, The Hamburg Hotel stands out as a delightful choice for those seeking relaxation after a day of exploring the city.
Cleanliness
The Hamburg Hotel offers a mixed experience when it comes to cleanliness, but there are many positive aspects worth noting. Several guests praised the hotel for being well-maintained and very clean, with comfortable beds and fresh, clean linens and towels. Many found the rooms and public areas, including the lobby, to be clean and comfortable, which helped meet their needs during their stay. The friendly and helpful staff added to the welcoming atmosphere, ensuring guests had a pleasant experience. The hotel's location was appreciated for its safety and convenient access to nearby food options. Amenities like the swimming pool and exercise room were mentioned positively, though some guests noted issues like excessive chlorine in the pool. Despite some concerns about cleanliness in certain areas, the housekeeping staff was often described as efficient and accommodating, ensuring many guests found their rooms satisfactorily cleaned. Overall, guests appreciated the combination of affordability, comfort, and cleanliness, with a few pointing out the added value of a complimentary breakfast.
Staff
The Hamburg Hotel is consistently praised for its friendly and helpful staff, creating a welcoming atmosphere for guests. Front desk personnel are highlighted for their kindness and professionalism, with particular commendations for employees like Angel and Lacey who went above and beyond to ensure guests had comfortable experiences. Receptionists were often described as amazing and exceptionally friendly, with their accommodating attitude leaving a lasting impression on visitors.
Guests appreciated the staff's willingness to help with any requests, making the stay at the hotel not only pleasant but exceptionally smooth. Even when issues arose, the staff's readiness to provide assistance and solutions was noted with gratitude, enhancing the overall experience. The management team receives high marks for their kindness and effective oversight, which appears to contribute to the positive dynamic throughout the hotel.
Overall, the staff at The Hamburg Hotel is regarded as a bright spot by many of its reviewers, with their friendliness and helpfulness often highlighted as reasons guests would consider returning for another stay.
Family
The Hamburg Hotel stands out as a family-friendly destination that caters well to young guests. Many families appreciated the clean and inviting pool, which is perfectly sized for children to enjoy and have a great time. The hotel's dedication to cleanliness ensures a comfortable stay, with rooms matching expectations as advertised. The welcoming staff adds to the positive experience, with personnel going above and beyond to assist families and ensure a pleasant visit. The hotel's location is ideal for family excursions, with an adjacent neighborhood offering pleasant walks to help kids expend energy. Its accommodating atmosphere also extends to pets, making it a great choice for those traveling with both children and pets. Overall, The Hamburg Hotel is a reliable option for families looking for a short yet enjoyable stay.
No, The Hamburg Hotel doesn't have any pool.
No, a spa isn't available at The Hamburg Hotel.
Yes, The Hamburg Hotel welcomes dogs.
No, parking facilities aren't available at The Hamburg Hotel.