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Summary of reviewsApartment Hotel am Sand, located in the vibrant district of Harburg, is praised for its prime, central location with excellent connectivity to Hamburg's city center via the nearby S-Bahn station. Guests appreciate the convenience of being situated in a lively neighborhood filled with essential amenities, shops, and pubs, while still enjoying the quiet retreat that the hotel offers. Its proximity to public transport and key attractions makes it an attractive choice for budget-conscious travelers seeking both local charm and metropolitan access.
Guests have mixed experiences with the hotel's breakfast, which isn't standard with all bookings. While some find the breakfast buffet to be simple but satisfactory and affordable, the lack of an inclusive option could be a consideration for those planning their stay. The hotel's rooms also garner a variety of opinions. Many appreciate the cleanliness, spaciousness, and practical amenities like kitchenettes, which are beneficial for longer stays. However, criticisms include outdated furnishings, inconsistency in room conditions, and issues like malfunctioning facilities, suggesting a need for renovation.
The cleanliness of the hotel is inconsistent, with some guests finding their accommodations tidy and comfortable, while others encounter significant issues with dust and dirt. Staff receive commendations for their friendliness and helpfulness, though operational inefficiencies such as unattended reception and language barriers present challenges at times.
Complimentary Wi-Fi is valued but its unreliability detracts from the overall experience. Parking presents another area of concern, with no direct on-site options and limited availability during weekdays. Despite this, affordable parking nearby and free weekend parking offer some solutions. Beds have varied reviews; while some find them comfortable, others face challenges with comfort and facility issues, including bed bugs.
Overall, while the central location of Apartment Hotel am Sand is a key positive, discrepancies between price and amenities alongside the need for improvements in cleanliness, service, and facilities suggest a hotel that could benefit from renovation and better maintenance practices. Show more
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Categories
Hotel with EV Charging Stations
Family Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
EV charging stations
Small Hotel
Room Types
Single RoomThis room has satellite TV, a desk and a bathroom with a shower.
A kitchen and parking space are only available on request.
Double or Twin RoomThis room has either a double bed or twin beds, satellite TV, a desk and a bathroom with a shower.
A kitchen and parking space are only available on request.
Triple RoomThis room has satellite TV, a desk and a bathroom with a shower.
A kitchen and parking space are only available on request.
Family RoomThis room has satellite TV, a desk and a bathroom with a shower.
A kitchen and parking space are only available on request.
Quadruple RoomThis room has satellite TV, a desk and a bathroom with a shower.
A kitchen and parking space are only available on request.
Economy Double RoomThis room has satellite TV, a desk and a bathroom with a shower.
A kitchen and parking space are only available on request.
Guest Reviews
5.5
Rated
Location
Apartment Hotel am Sand is lauded for its prime, central location in the heart of Harburg, making it an ideal choice for visitors looking to explore Hamburg. With the S-Bahn station just a short walk away, guests enjoy effortless access to the city center and surrounding areas. The proximity to public transport is a standout feature, ensuring convenience for those who need to navigate the city efficiently for work or leisure.
Despite its central position amid a lively neighborhood filled with shops and pubs, the rooms remain quiet, offering a peaceful retreat. The area is characterized by easy access to all essential amenities and attractions, making it suitable for short stays and ideal for individuals seeking affordability combined with accessibility. Parking options nearby provide added convenience at a reasonable cost.
Guests appreciate the centrality not only for transport links but also for its connectivity to the vibrant Harburg marketplace and old town. Whether stepping out for a quick adventure or commuting to the bustling Hamburg city center, the location of Apartment Hotel am Sand makes it a preferred choice for travelers keen on immersing themselves in both local charm and metropolitan hustle.
Breakfast
Visitors to Apartment Hotel am Sand have shared mixed sentiments about the breakfast offerings. While the hotel does not provide a standard breakfast option included with all bookings, some guests find the available breakfast buffet to be satisfactory. The buffet is described as simple, yet good, catering to those who appreciate a straightforward meal to start their day. Others have remarked positively on the affordability of the breakfast buffet, suggesting that it provides reasonable value for the price. However, the absence of an inclusive breakfast option might be a consideration for travelers planning their stay, particularly given the room rates. Overall, those who opt for the breakfast buffet find it a decent choice, contributing to a balanced evaluation from the hotel visitors.
Rooms
Apartment Hotel am Sand seems to offer a mix of experiences for its guests, primarily driven by the simple and basic nature of its accommodations. Positives noted by visitors include clean rooms and close proximity to public transport, making it a convenient base for exploring the city. Some guests appreciated the nice, spacious rooms available, as well as the amenity of a small kitchenette, which adds to the practicality for longer stays.
However, the overall impression is marred by a number of drawbacks. Common points of criticism include outdated and worn out furnishings, with rooms desperately in need of renovation. Guests have encountered issues such as bed bugs, cleanliness, lack of heating efficiency, and malfunctioning bathroom locks. Many were also disappointed with the misleading representation of room sizes, indicating that what seems spacious online can be quite cramped in person. The inconvenience is further highlighted by the absence of a functioning elevator, which poses challenges for those staying on the upper floors.
Moreover, parking is available but comes at a high cost, adding to the overall expense, which several guests felt was not justified given the quality of the accommodations. While the hotel does offer some basic amenities, for many, the experience did not match expectations for the price.
Beds
The beds at Apartment Hotel am Sand have received a mixed reception from guests. On the positive side, many found the mattresses to be very comfortable, with a few highlighting the lovely, fluffy bedding. Cleanliness of the beds and towels was generally appreciated, providing some reassurance about the hygiene standards.
However, several guests noted discomfort, attributing it to issues like sagging mattresses that exposed the springs, uncomfortable pillows, narrow beds, and the inconvenience of beds on wheels without brakes. Some found the beds too hard or cold, and noted difficulties with the arrangement, such as beds directly against walls or moving apart. While a few were able to sleep well, others experienced issues with bed bugs or found the beds to be poorly made or using undersized sheets. Overall, experiences with the beds varied significantly, with many facing challenges despite some positive aspects.
Cleanliness
Apartment Hotel am Sand offers a mixed experience regarding cleanliness. On the positive side, some guests found the rooms clean, spacious, and comfortable, with certain areas like the bathroom being noted for their cleanliness and relative spaciousness. The hotel also offers a cozy atmosphere, with tidiness in some rooms complementing the quiet surroundings. Guests have appreciated the cleanliness of specific rooms and even the hotel overall in certain instances.
However, there are significant negative remarks that cannot be ignored. Many guests have reported issues with cleanliness, citing dust, dirt, and mold in various parts of the hotel. The presence of insects within mattresses and unpleasant odors, such as the smell of chlorine cleaner and cigarettes, were noted. The condition of the hotel room inventory has been described as poor, with furniture being mismatched and damaged. Bathrooms and other amenities within the hotel appear to have cleanliness issues, with unpleasant discoveries such as stained bed linens and toilet problems adding to guests' dissatisfaction.
Though there were instances of good service and clean rooms, the overall cleanliness experience at Apartment Hotel am Sand reveals a need for improvements in some areas. The reports indicate inconsistency in the level of cleaning and maintenance, suggesting that careful attention to hygiene standards could enhance the quality of guest stays.
Staff
Apartment Hotel am Sand has received praise for its exceptionally friendly and helpful staff, with many guests highlighting the accommodating and attentive nature of the personnel, especially the receptionists. Cleaners have also been noted for their reliability and friendliness. Despite these positive aspects, there are recurring concerns about the reception being frequently unattended, leading to difficulties for guests needing assistance or trying to check in. Communication issues have been noted, as some guests report challenges reaching staff via phone or email. While the staff is described as eager to assist, language barriers have occasionally hindered interactions. Overall, guests appreciate the hospitality and friendliness, though the lack of a consistently available staff presence and certain operational inefficiencies have been areas of concern.
Wi-Fi
Apartment Hotel am Sand offers complimentary Wi-Fi to its guests, a feature that often adds value to the stay given its increasing rarity. However, reviews reveal a mixed experience with the Wi-Fi service. Some guests have enjoyed a good Wi-Fi connection during their stay, benefitting from seamless internet access. In contrast, other guests have faced challenges, reporting issues like the internet being broken, poor connectivity, or the Wi-Fi being unavailable for extended periods. While the hotel provides free Wi-Fi, the reliability of the service appears inconsistent, sometimes impacting the overall guest experience.
Parking
When planning a stay at Apartment Hotel am Sand, guests should prepare for a somewhat challenging parking situation. The hotel itself does not offer private parking or direct on-site options. However, public parking spaces are conveniently located nearby, which might be the solution for many travelers. A nearby parking garage provides a preferable choice, offering affordable rates around 5 to 6 euros per night, though its location can be a bit tricky to find.
For those visiting over the weekend, free public parking becomes available, presenting a more budget-friendly option. Despite these possibilities, parking options during weekdays can be limited, with no spaces available directly at the hotel. Guests can find parking within a half kilometer, either along the side streets or at nearby department store garages. Some reviewers did express disappointment about the distance to these parking spaces and the lack of communication regarding this inconvenience. Therefore, it may be beneficial to plan one’s arrival time and parking strategy in advance to avoid potential frustration.
3 Star
Situated in the heart of Hamburg, Apartment Hotel am Sand offers a centrally located base for travelers with convenient access to the train station, making it a practical choice for those exploring the city by foot. However, guests have highlighted a significant disparity between the cost and the services provided, indicating that the price-performance ratio does not align with expectations, especially considering the basic amenities and outdated facilities. While the simplicity of the hotel may cater to those searching for straightforward accommodation, several issues have been noted concerning maintenance and service quality. With reports of small rooms, defective showers, and mishandled breakfast services, potential guests should be aware of the current state of the hotel. The absence of Wi-Fi and certain promised amenities suggests significant areas for improvement. Despite its prime location, the hotel's need for renovation and service enhancement outweigh its convenience, resulting in mixed opinions on its value as a choice for accommodation.
No, Apartment Hotel am Sand doesn't have any pool.
No, a spa isn't available at Apartment Hotel am Sand.
No, Apartment Hotel am Sand doesn't allow dogs.
Yes, parking facilities are available at Apartment Hotel am Sand.