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Summary of reviewsArcade Hotel & Hostel Hamburg receives generally positive reviews across various aspects, making it a favorable choice for travelers, especially those attending events at nearby venues like Barclays Arena and Volksparkstadion. The location is particularly appreciated for its convenience to major transportation routes, easy access to public transport and quiet neighborhood setting despite its proximity to busy streets. Supermarkets and other amenities within walking distance add to the convenience and free parking further enhances its appeal for motorists.
The breakfast service is rated as satisfactory and good value for its price with guests enjoying the friendly breakfast room and its fresh offerings. The atmosphere is noted to be pleasant and the staff attentive, though there are minor wishes for more variety in the menu.
Rooms at the hostel are consistently praised for their cleanliness and functional furnishings. Guests note the availability of both large and small rooms catering to various needs and the overall modern yet simple decor provides a cozy stay. The tranquility of the environment is a plus, even if occasional noise is noticed from thin walls or external activities. Despite some remarks about outdated decor and minor maintenance issues, the accommodations meet expectations for the price, providing essential amenities for a comfortable night's rest.
Cleanliness is a standout feature with the hostel receiving strong commendations for its well-maintained rooms, bathrooms and communal areas. The cleaning staff's dedication contributes significantly to the positive guest experiences.
Staff at Arcade Hotel & Hostel Hamburg are frequently praised for their friendliness and helpfulness. The reception team is particularly noted for their smooth check-in processes, effective communication and flexibility in accommodating guest needs. Individual staff members receive special mentions for going above and beyond to ensure a pleasant stay.
While the free Wi-Fi service has mixed reviews, many guests find it adequate and usable, especially when it works well. The parking facilities also receive positive remarks for their availability and convenience, although the parking lot can occasionally fill up quickly.
Feedback on the beds is varied with many guests finding them comfortable and clean, although some note issues with bed size and softness, particularly with the single beds.
Overall, Arcade Hotel & Hostel Hamburg is recognized for its commendable cleanliness, helpful staff, convenient location and good value for money, making it an attractive choice for budget-conscious travelers visiting Hamburg. Show more
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Cheap Hotel
This hotel and hostel offers budget-friendly accommodation with a mix of private rooms and dorms. It provides basic amenities and a convenient location, making it suitable for cost-conscious travelers.
Hotel with Parking
Room Types
Single Room with WCModern room with a TV and a private bathroom.
Single Room with Shared ToiletModern room with a TV. Please note there is a wash basin and shower in the room. The toilet facilities are in the hallway and are only shared between 8 rooms.
Double Room with WCModern room with a TV and a private bathroom.
Double or Twin Room with Shared ToiletModern room with a TV. Please note there is a wash basin and shower in the room. The toilet facilities are in the hallway and are only shared between 8 rooms.
Family Room with Bathroom (4 Adults)This family room consists of 2 double bedrooms, a bathroom and a living room with a pantry kitchen and a seating area.
Standard Triple RoomThe triple room provides heating, as well as a private bathroom boasting a shower. The triple room features soundproof walls, a wardrobe, an electric kettle, a flat-screen TV with cable channels, as well as garden views. The unit has 3 beds.
Comfort Double or Twin RoomThe twin/double room includes a private bathroom fitted with a shower. The twin/double room features a flat-screen TV with cable channels, soundproof walls, a wardrobe, heating as well as garden views. The unit has 1 bed.
Guest Reviews
7.7
Good
Location
Arcade Hotel & Hostel in Hamburg boasts a convenient location, especially appreciated by those attending events at the nearby Barclays Arena and Volksparkstadion, both of which are within walking distance. The hotel is strategically positioned close to major transportation routes, such as the A7 motorway and public transport options including bus and S-Bahn stations, making it easy to reach Hamburg's city center and other attractions despite taking around 25 to 40 minutes. The neighborhood is noted for its tranquility, particularly due to the hotel's positioning in a quiet backyard setting, even though it is situated on a busy street.
Guests have found the location to be ideal for attending concerts and sports events and it's also praised for its quiet environment despite proximity to major roads. Supermarkets and other amenities are within walking distance, adding to the convenience. While it's not centrally located in Hamburg, the excellent public transport connections ensure that reaching the city’s main attractions is straightforward. The hotel also offers quick and easy access for motorists and free parking is available, which adds to its appeal.
The accommodation is noted for its cleanliness and good value for the price, making it a favored choice for short stays or as a transit hotel. Overall, despite being a bit far from the city center, its excellent transport links, quiet neighborhood and proximity to event venues make it a desirable choice for visitors to Hamburg.
Breakfast
Arcade Hotel & Hostel Hamburg offers a breakfast experience that many guests find satisfactory, especially given its price. For €8.50, the breakfast is considered very good, offering good value for money. Guests appreciate the friendly, bright breakfast room with a terrace, where the buffet is consistently replenished. The meal includes fresh items such as warm rolls and even some environmentally friendly presentation, which adds to its appeal.
Though the breakfast variety might be limited and not designed for high expectations, most guests find it sufficient and delicious. Some mention the desire for more fresh fruit and a few note the lack of options like eggs or omelets. Despite these minor criticisms, the overall consensus is that the breakfast is valuable, tasty and more than adequate for a hostel.
Additionally, the friendly and attentive breakfast staff enhances the experience, ensuring that everything is to guests' satisfaction. The breakfast area itself is modern, cozy and contributes to a pleasant atmosphere in which to start the day.
While there are occasional mentions of guests who found the breakfast subpar or disappointing, the majority of reviews lean towards a positive assessment, highlighting the meal's comfort, taste and excellent price-to-performance ratio.
Rooms
Arcade Hotel & Hostel Hamburg draws attention primarily for its cleanliness and organization. Guests frequently praise the rooms for being very clean, well-furnished and functional. The hostel provides a mix of large, spacious and small, compact rooms, catering to various guest needs. Rooms, despite varying in size, generally offer the essential amenities, ensuring a comfortable stay. Many mention good communication and smooth, easy check-ins, adding to the overall convenience.
The hostel's quiet and peaceful environment is another highlight, making it ideal for rest and relaxation, despite occasional noise from thin walls or external activity. Guests often appreciate modern touches in room furnishings, albeit simple and functional, providing a cozy and inviting atmosphere. The private bathrooms in some rooms receive positive comments, though shared facilities outside the rooms could be better maintained.
Despite some reports of unpleasant smells, cold temperatures or outdated décor in certain rooms, guests find the accommodations sufficient and practical, especially for short stays. Rooms are often described as meeting expectations for the price, offering basic equipement needed for a comfortable night’s rest.
Located in a quiet residential area, the hostel's tranquil setting, combined with friendly staff, makes it a suitable choice for various travelers, including solo and family guests. The overall feedback points towards a budget-friendly, clean and functional stay at Arcade Hotel & Hostel Hamburg.
Beds
Arcade Hotel & Hostel in Hamburg receives mixed feedback when it comes to beds with many guests noting various levels of comfort and dimensions. A significant number of guests found the beds to be very comfortable, describing the beds and pillows as cozy and clean, which contributes positively to the overall sleep experience. The mattresses generally received good remarks, although a few guests found them to be too soft for their personal preference.
The cleanliness of the beds is consistently highlighted with many reviews pointing out that the beds were cleaned daily and in good condition. However, the size of the beds often came up as a concern with several guests mentioning that the beds, particularly single beds, were narrow and sometimes saggy. This made them less ideal for individuals accustomed to more spacious sleeping arrangements.
While some reviewers pointed to worn-out beds, many still appreciated the comfort level offered, indicating that the beds were sufficient for short stays. Despite these mixed reviews, the general feedback leans towards a satisfactory experience in terms of bedding with the key highlights being the cleanliness and basic comfort provided.
Cleanliness
Arcade Hotel & Hostel Hamburg maintains a strong reputation for cleanliness, consistently impressing guests with its well-kept facilities. Numerous reviews highlight the spotless condition of the rooms, bathrooms and communal areas, often describing them as very clean, tidy and well-maintained. The cleaning staff is frequently mentioned as friendly and thorough, contributing to the overall positive impression of cleanliness.
Guests appreciate the functional and modern furnishings that complement the clean environment, making their stays comfortable and pleasant. The hostel's simple yet effective approach meets the expectations of cleanliness with rooms being described as spacious and hygienic. Towels and bed linens are regularly provided and maintained to a high standard.
Despite a few minor issues such as outdated features in some rooms and occasional maintenance oversights, the hostel's dedication to cleanliness remains evident. The presence of black mold and certain cleanliness lapses in corners and communal areas are noted but do not overshadow the overall experience of a clean and functional stay.
In summary, Arcade Hotel & Hostel Hamburg is recognized for its superb cleanliness, making it an excellent choice for travelers seeking a tidy, comfortable and well-maintained accommodation in a quiet location.
Staff
The staff at Arcade Hotel & Hostel Hamburg consistently receives high praise from guests for their remarkable friendliness and helpfulness. Many reviews highlight how kind and attentive the staff are, from the receptionists to the cleaning personnel. Guests frequently mention the smooth and simple communication with the staff and appreciate their ability to answer questions quickly and efficiently, even via WhatsApp. The reception team is noted for being accommodating, allowing flexible check-ins and providing necessary items like hairdryers upon request.
Reviewers also commend the staff for maintaining a positive attitude during busy times and managing late check-ins without a hitch. Despite occasional language barriers, the staff's courteousness and eagerness to assist shine through, ensuring guests feel welcome and well-cared for. In particular, special mentions are made of individual staff members who go above and beyond to create a pleasant and friendly environment. Overall, the staff's dedication to service greatly enhances the guest experience, making their stay at the hotel comfortable and enjoyable.
Wi-Fi
The Arcade Hotel & Hostel Hamburg has received mixed reviews regarding its Wi-Fi services. Positive feedback highlights the availability of free Wi-Fi with some guests praising it as good or even fast. Many found the connection to be reliable and noted that it worked well in most areas of the hotel. However, there were several mentions of issues with Wi-Fi in the rooms, including instances where it was unstable, spotty or didn't work at all, especially during the evening or night.
The necessity to provide an email address to access the Wi-Fi was a minor inconvenience for some guests. Despite these occasional setbacks, the overall impression is that when the Wi-Fi is functioning properly, it offers a smooth and satisfactory connection, contributing positively to the guest experience.
Overall, while the Wi-Fi service at the Arcade Hotel & Hostel Hamburg can be inconsistent, many guests were able to enjoy a good and free internet connection during their stay.
Parking
For those traveling to Hamburg and considering a stay at Arcade Hotel & Hostel, the parking situation offers a mix of positives with a few caveats. Guests consistently highlight the ample free parking directly behind the house as a significant advantage, making it easy to leave the car without additional costs. The hotel provides convenient and plentiful parking spaces, both in the courtyard and nearby, which many visitors find particularly useful, especially for motorcyclists.
For travelers looking for an overnight stop close to the highway, the parking amenities prove to be both sufficient and well-located. The on-site parking, described as clean and spacious, is an appreciated convenience, saving guests the hassle of finding a spot on the street. It's worth noting that the parking lot, while generally ample, can fill up quickly and there have been occasional reports of it being full, requiring some guests to repark their cars.
Moreover, free parking is repeatedly praised for its ease of access, though the narrow access points to the lot have been pointed out as minor inconveniences. Nevertheless, the overall sentiment is positive with guests appreciating the free and secure parking facilities, which add a practical benefit to their stay at the hostel.
No, Arcade Hotel & Hostel Hamburg doesn't have any pool.
No, a spa isn't available at Arcade Hotel & Hostel Hamburg.
No, Arcade Hotel & Hostel Hamburg doesn't allow dogs.
Yes, parking facilities are available at Arcade Hotel & Hostel Hamburg.
No, Arcade Hotel & Hostel Hamburg doesn't have a gym.