PHNX Aparthotel Hamburg
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Summary of reviewsPHNX Aparthotel Hamburg receives significantly positive reviews for its strategic location, being right next to Harburg train station with direct and quick connections to Hamburg city center. Guests find the nearby Phoenix shopping center convenient for shopping and dining options. Despite some comments on the industrial surroundings and ongoing construction, the overall connectivity and value for money make it a favored choice for travelers.
The rooms are predominantly praised for their modern, industrial decor, cleanliness and well-equipped kitchenettes. Visitors appreciate the spacious, stylish rooms and the practical amenities that enhance both short and longer stays. However, occasional complaints include issues with cleanliness, such as neglected corners and inadequate housekeeping.
The breakfast experience garners mixed opinions. While many enjoy the delicious and ample variety, others criticize the limited options and perceived high cost. The Sky Lounge, however, is a standout feature, offering a cozy atmosphere with good wine, cocktails, snacks and beautiful views, despite some service and food quality inconsistencies.
Guests frequently commend the staff for their friendliness and helpfulness, though there are some remarks about communication challenges and occasional unavailability. The digital check-in and self-checkout procedures receive praise for their efficiency, adding to the overall convenience.
Wi-Fi access is generally reliable, but issues with the TV systems, heavily reliant on internet connectivity, are noted. Additionally, feedback on the beds varies; some guests find them very comfortable, while others are dissatisfied with their size and firmness.
The hotel's accessibility presents some challenges for guests with disabilities due to entrance and construction barriers. Nonetheless, the pet-friendly policy is appreciated, providing a welcoming stay for dog owners, albeit with some minor inconvenience regarding housekeeping services.
Overall, PHNX Aparthotel Hamburg offers great value with its connectivity, modern accommodations and friendly service, making it a practical and comfortable option for travelers in Hamburg.
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The rooms are predominantly praised for their modern, industrial decor, cleanliness and well-equipped kitchenettes. Visitors appreciate the spacious, stylish rooms and the practical amenities that enhance both short and longer stays. However, occasional complaints include issues with cleanliness, such as neglected corners and inadequate housekeeping.
The breakfast experience garners mixed opinions. While many enjoy the delicious and ample variety, others criticize the limited options and perceived high cost. The Sky Lounge, however, is a standout feature, offering a cozy atmosphere with good wine, cocktails, snacks and beautiful views, despite some service and food quality inconsistencies.
Guests frequently commend the staff for their friendliness and helpfulness, though there are some remarks about communication challenges and occasional unavailability. The digital check-in and self-checkout procedures receive praise for their efficiency, adding to the overall convenience.
Wi-Fi access is generally reliable, but issues with the TV systems, heavily reliant on internet connectivity, are noted. Additionally, feedback on the beds varies; some guests find them very comfortable, while others are dissatisfied with their size and firmness.
The hotel's accessibility presents some challenges for guests with disabilities due to entrance and construction barriers. Nonetheless, the pet-friendly policy is appreciated, providing a welcoming stay for dog owners, albeit with some minor inconvenience regarding housekeeping services.
Overall, PHNX Aparthotel Hamburg offers great value with its connectivity, modern accommodations and friendly service, making it a practical and comfortable option for travelers in Hamburg.
Accessible Aparthotel
This aparthotel is listed as having guaranteed accessibility features, ensuring that it meets certain standards for accessible accommodation.
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Dog Friendly Aparthotel
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Guest Reviews
PHNX Aparthotel Hamburg enjoys a prime location right next to Harburg train station, offering easy accessibility and direct connections to Hamburg city center, which is just a 15-20 minute train ride away. This proximity to the train and S-Bahn stations makes it a convenient starting point for both city explorations and short trips. The hotel's location is also advantageous due to its closeness to public transportation options, including buses and metro services, which are right outside the door.
Guests appreciate being adjacent to the Phoenix shopping center, allowing for convenient shopping trips and easy access to dining options. The central location in Harburg makes it an excellent choice for travelers seeking a budget-friendly and well-connected base from which to explore Hamburg and its surroundings.
Even though some reviews mention the industrial surroundings and ongoing road construction, the overall consensus is that the location's benefits far outweigh these minor drawbacks. The convenience of having transportation hubs and shopping amenities close by, alongside the modern and clean accommodations, frequently receive positive remarks. Overall, PHNX Aparthotel Hamburg presents a very good value for travelers looking for a well-connected and practical stay.
The breakfast experience at PHNX Aparthotel Hamburg presents a blend of varied opinions with a prevalent lean towards areas of improvement. Positively, many guests noted the breakfast as delicious and plentiful, appreciating the variety of items such as rolls, muesli, croissants, yogurt, scrambled eggs, cheese, cold cuts, sausages, coffee, juice and fruit. The breakfast was deemed rich and sufficient by several reviewers and there were mentions of cozy breakfast rooms and beautiful sky lounge views which added to the dining experience.
However, numerous guests found the breakfast options to be limited and not diverse enough for the price, describing it as basic, simple and meager. There were frequent comments about the breakfast being not worth the extra charge with issues such as slow coffee service, chaotic setups and insufficient replenishment of items, leading to queues and unmet expectations. Specific criticisms included a lack of variety, the use of single-use packaging and the absence of heartier options like cheese and eggs on certain days. Some guests found the breakfast overpriced given its simplicity and limited selection, while others recommended exploring nearby alternatives for a more satisfying morning meal. The presentation was occasionally described as lacking care and some reported subpar quality with issues like stale bread or expired food. Overall, while there were highlights in the breakfast offerings, consistency and variety appeared to be areas needing attention to meet the expectations of all guests.
PHNX Aparthotel Hamburg boasts an impressive Sky Lounge on the top floor, frequently praised for its aesthetic and cozy atmosphere. The lounge offers good wine, delicious cocktails and snacks, making it a pleasant spot to relax, work or chat with friends. Guests appreciate the affordability of the pizza and cocktails, which are available even after 9.00 pm. The lounge bar is also described as super cozy with a living room style and offers beautiful views.
However, experiences with the food at the restaurant and bar service are mixed. Some guests found the food to be a bit expensive and of mediocre quality with specific complaints about reheated meals and dry chicken. The service in the Sky Lounge could be friendlier and unfortunately, the bar closes relatively early, around 10 p.m. on some nights. Additionally, there were issues with availability of hot beverages, particularly in the morning.
Despite these drawbacks, guests still find the Sky Lounge to be a nice, modern place to unwind with reasonable drink prices and a unique atmosphere. The apartments themselves come equipped with small kitchens, which is handy for self-catering, although there were occasional issues with kitchen appliances. Overall, the Sky Lounge significantly enhances the experience at PHNX Aparthotel Hamburg, providing a modern and cozy place to enjoy snacks and drinks in the evening.
PHNX Aparthotel Hamburg offers rooms that many guests find to be beautifully furnished, modern and clean. These rooms exude a charming industrial vibe, are spacious enough and come equipped with essential amenities, making them functional and comfortable for both short and longer stays. The kitchenettes are well-stocked and convenient for those planning to cook and the bathrooms receive praise for being spacious and clean.
Guests appreciate the style and decor of the rooms, noting the modern furnishings and thoughtful design. Many visitors also highlight the ample storage space, comfortable beds and the overall cleanliness of the accommodations. The soundproofing seems effective in most cases, contributing to a relatively quiet environment despite the urban setting.
However, some rooms have issues, such as occasional dirtiness and infrequent housekeeping. A few guests found the rooms to be too warm, lacking proper ventilation and without air conditioning. Noise from the street or within the hotel itself also seems to be a recurring concern for some.
Despite these drawbacks, the overall sentiment leans positive with guests frequently noting the value for money, stylish appearance and practical amenities. The functional and welcoming atmosphere of the duplex and small apartment options also leaves a favorable impression. The hotel's conversion from an old industrial building to a modern, chic lodging adds an intriguing touch to the experience.
The bed situation at PHNX Aparthotel Hamburg elicits mixed reviews from guests. Overall, a significant number of visitors found the beds to be quite comfortable, noting descriptions like "large, comfortable bed," "super comfortable bed and duvet," and "bedding was incredibly comfortable." Positive mentions also highlighted the cleanliness and tidiness of the beds with several noting new, clean bedding.
However, several guests encountered issues, particularly when it came to bed size and configuration. The most common complaint was the narrowness of the beds, often only 140 cm wide, which many found unsuitable for two people. This was exacerbated by the provision of a single blanket for double beds, which was consistently noted as inconvenient and uncomfortable.
Some guests found the mattresses to be too hard, describing them as "like a brick" or "too firm." On the flip side, a few felt the mattresses were too soft or even saggy. Additionally, several reviewers noted the beds were unstable or squeaky, which affected their sleep quality.
Despite these criticisms, the beds were still praised for comfort by a notable portion of guests with descriptions such as "extremely comfortable beds" and "comfortable to sleep in the room," indicating a generally satisfactory experience for those who may favor a specific type of firmness or bedding arrangement.
PHNX Aparthotel Hamburg beds seem to have a varying reception, balancing between comforting experiences for some and dissatisfaction due to firmness, size and shared blankets for others.
The reviews for PHNX Aparthotel Hamburg present a mixed perspective on the cleanliness of the establishment. On one hand, many guests commend the hotel for its clean, modern and stylishly furnished rooms and apartments. Visitors appreciate the overall tidiness, soundproofing and modern amenities, describing their rooms as clean, well-equipped and comfortable. The public areas also maintain a generally neat appearance and some reviews highlight the ease and convenience of the self-check-in process.
However, several reviews reveal issues with the cleanliness standards. Complaints include dirty floors, neglected cleaning in corners and under beds, clumps of hair in bathrooms and mold in some areas. Specific grievances include spider webs, sticky bathroom floors and unclean fridges. There were also instances of inadequate cleaning service frequency, leading to some guests finding their rooms uncleaned for extended periods. Other issues such as dirty dishes, dust and poorly maintained rooms were also mentioned.
Despite the hotel’s positive aspects and modern aesthetic, it seems that inconsistencies in the cleaning service and maintenance detract from the overall experience for some guests. It appears that while some rooms are kept to a high standard of cleanliness, others fall short, impacting visitors' stays.
PHNX Aparthotel Hamburg receives mixed reviews regarding its staff, yet many highlights stand out for their friendliness and helpfulness. The majority of guests found the employees to be very friendly, accommodating and attentive, creating a warm and welcoming atmosphere. Various mentions of exceptional service and quick assistance reflect a positive experience for many visitors.
However, there are consistent remarks about the competence of the reception staff with some guests noting a lack of proficiency and poor communication. Challenges included staff not speaking German and instances of unresponsiveness. While the self-check-in and digital procedures were praised as seamless and efficient, the absence of staff during crucial times caused frustration for certain guests.
Despite these drawbacks, the cleaning staff received commendations for their diligent work and the bar staff were highlighted for their language skills and courteous service. Overall, the hotel staff were generally described as friendly and helpful, contributing positively to the guest experience with room for improvement in some areas.
PHNX Aparthotel Hamburg offers free internet access throughout the property with generally positive feedback on Wi-Fi performance, including mentions of great connectivity and a fast connection speed. However, guests frequently encountered issues with the hotel's TV systems, which are entirely internet-based. Many reported problems with the television not connecting to Wi-Fi or not working at all. The streaming services and media library options also faced recurring difficulties due to inconsistent internet connectivity.
Despite some guests praising the ease and efficiency of the digital check-in and check-out processes, others found them problematic and confusing. The need for codes and registration for internet access added to the complexity, causing stress for some visitors. Issues were exacerbated by the lack of staff available to assist with these digital procedures. Overall, while the Wi-Fi is generally good, the reliance on internet for the TV and the complicated self-check-in system detract from the guest experience.
PHNX Aparthotel Hamburg stands out for its prime location, conveniently situated next to Hamburg Harburger Station and within walking distance of the city's central attractions. The proximity to the train station ensures excellent connections to public transport, making it an ideal choice for those relying on quick and easy commutes.
However, there are noteworthy accessibility concerns for guests with disabilities. Despite claims of good accessibility in some reviews, other feedback highlights significant barriers. The main entrance involves navigating a small step and a steep, narrow and wobbly ramp that is not suitable for wheelchairs with electric wheels. Additionally, ongoing construction work around the area further complicates access.
While the vicinity's construction site poses challenges, the aparthotel still receives praise for its check-in process. Guests can enjoy a completely contactless experience, enhancing convenience and efficiency. Furthermore, pet owners will appreciate the dog-friendly policy, adding to the property's appeal for animal lovers.
Amenities like a well-equipped laundry room with multiple washing machines, dryers and ironing stations are also considered a plus. However, the overall feedback underscores the importance of addressing the existing accessibility issues to ensure a more comfortable stay for all guests.
PHNX Aparthotel Hamburg is a welcoming destination for dog owners. Pets are allowed in the hotel and the accommodations are designed to be dog-friendly. Visitors have appreciated the ability to bring their dogs along, though there is a fee of 25 euros per stay. The hotel has made it convenient for guests traveling with pets. Despite the general preference for pets, there are no specific dog-friendly facilities mentioned and some reviews did note the absence of certain amenities such as room cleaning every three days if you have a dog. Overall, the hotel provides a comfortable stay for those traveling with their furry companions.
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Location
Guests appreciate being adjacent to the Phoenix shopping center, allowing for convenient shopping trips and easy access to dining options. The central location in Harburg makes it an excellent choice for travelers seeking a budget-friendly and well-connected base from which to explore Hamburg and its surroundings.
Even though some reviews mention the industrial surroundings and ongoing road construction, the overall consensus is that the location's benefits far outweigh these minor drawbacks. The convenience of having transportation hubs and shopping amenities close by, alongside the modern and clean accommodations, frequently receive positive remarks. Overall, PHNX Aparthotel Hamburg presents a very good value for travelers looking for a well-connected and practical stay.
Breakfast
However, numerous guests found the breakfast options to be limited and not diverse enough for the price, describing it as basic, simple and meager. There were frequent comments about the breakfast being not worth the extra charge with issues such as slow coffee service, chaotic setups and insufficient replenishment of items, leading to queues and unmet expectations. Specific criticisms included a lack of variety, the use of single-use packaging and the absence of heartier options like cheese and eggs on certain days. Some guests found the breakfast overpriced given its simplicity and limited selection, while others recommended exploring nearby alternatives for a more satisfying morning meal. The presentation was occasionally described as lacking care and some reported subpar quality with issues like stale bread or expired food. Overall, while there were highlights in the breakfast offerings, consistency and variety appeared to be areas needing attention to meet the expectations of all guests.
Dinner
However, experiences with the food at the restaurant and bar service are mixed. Some guests found the food to be a bit expensive and of mediocre quality with specific complaints about reheated meals and dry chicken. The service in the Sky Lounge could be friendlier and unfortunately, the bar closes relatively early, around 10 p.m. on some nights. Additionally, there were issues with availability of hot beverages, particularly in the morning.
Despite these drawbacks, guests still find the Sky Lounge to be a nice, modern place to unwind with reasonable drink prices and a unique atmosphere. The apartments themselves come equipped with small kitchens, which is handy for self-catering, although there were occasional issues with kitchen appliances. Overall, the Sky Lounge significantly enhances the experience at PHNX Aparthotel Hamburg, providing a modern and cozy place to enjoy snacks and drinks in the evening.
Rooms
Guests appreciate the style and decor of the rooms, noting the modern furnishings and thoughtful design. Many visitors also highlight the ample storage space, comfortable beds and the overall cleanliness of the accommodations. The soundproofing seems effective in most cases, contributing to a relatively quiet environment despite the urban setting.
However, some rooms have issues, such as occasional dirtiness and infrequent housekeeping. A few guests found the rooms to be too warm, lacking proper ventilation and without air conditioning. Noise from the street or within the hotel itself also seems to be a recurring concern for some.
Despite these drawbacks, the overall sentiment leans positive with guests frequently noting the value for money, stylish appearance and practical amenities. The functional and welcoming atmosphere of the duplex and small apartment options also leaves a favorable impression. The hotel's conversion from an old industrial building to a modern, chic lodging adds an intriguing touch to the experience.
Beds
However, several guests encountered issues, particularly when it came to bed size and configuration. The most common complaint was the narrowness of the beds, often only 140 cm wide, which many found unsuitable for two people. This was exacerbated by the provision of a single blanket for double beds, which was consistently noted as inconvenient and uncomfortable.
Some guests found the mattresses to be too hard, describing them as "like a brick" or "too firm." On the flip side, a few felt the mattresses were too soft or even saggy. Additionally, several reviewers noted the beds were unstable or squeaky, which affected their sleep quality.
Despite these criticisms, the beds were still praised for comfort by a notable portion of guests with descriptions such as "extremely comfortable beds" and "comfortable to sleep in the room," indicating a generally satisfactory experience for those who may favor a specific type of firmness or bedding arrangement.
PHNX Aparthotel Hamburg beds seem to have a varying reception, balancing between comforting experiences for some and dissatisfaction due to firmness, size and shared blankets for others.
Cleanliness
However, several reviews reveal issues with the cleanliness standards. Complaints include dirty floors, neglected cleaning in corners and under beds, clumps of hair in bathrooms and mold in some areas. Specific grievances include spider webs, sticky bathroom floors and unclean fridges. There were also instances of inadequate cleaning service frequency, leading to some guests finding their rooms uncleaned for extended periods. Other issues such as dirty dishes, dust and poorly maintained rooms were also mentioned.
Despite the hotel’s positive aspects and modern aesthetic, it seems that inconsistencies in the cleaning service and maintenance detract from the overall experience for some guests. It appears that while some rooms are kept to a high standard of cleanliness, others fall short, impacting visitors' stays.
Staff
However, there are consistent remarks about the competence of the reception staff with some guests noting a lack of proficiency and poor communication. Challenges included staff not speaking German and instances of unresponsiveness. While the self-check-in and digital procedures were praised as seamless and efficient, the absence of staff during crucial times caused frustration for certain guests.
Despite these drawbacks, the cleaning staff received commendations for their diligent work and the bar staff were highlighted for their language skills and courteous service. Overall, the hotel staff were generally described as friendly and helpful, contributing positively to the guest experience with room for improvement in some areas.
Wi-Fi
Despite some guests praising the ease and efficiency of the digital check-in and check-out processes, others found them problematic and confusing. The need for codes and registration for internet access added to the complexity, causing stress for some visitors. Issues were exacerbated by the lack of staff available to assist with these digital procedures. Overall, while the Wi-Fi is generally good, the reliance on internet for the TV and the complicated self-check-in system detract from the guest experience.
Accessible
However, there are noteworthy accessibility concerns for guests with disabilities. Despite claims of good accessibility in some reviews, other feedback highlights significant barriers. The main entrance involves navigating a small step and a steep, narrow and wobbly ramp that is not suitable for wheelchairs with electric wheels. Additionally, ongoing construction work around the area further complicates access.
While the vicinity's construction site poses challenges, the aparthotel still receives praise for its check-in process. Guests can enjoy a completely contactless experience, enhancing convenience and efficiency. Furthermore, pet owners will appreciate the dog-friendly policy, adding to the property's appeal for animal lovers.
Amenities like a well-equipped laundry room with multiple washing machines, dryers and ironing stations are also considered a plus. However, the overall feedback underscores the importance of addressing the existing accessibility issues to ensure a more comfortable stay for all guests.
Dog Friendly
No, PHNX Aparthotel Hamburg doesn't have any pool.
No, a spa isn't available at PHNX Aparthotel Hamburg.
Yes, PHNX Aparthotel Hamburg welcomes dogs.
No, parking facilities aren't available at PHNX Aparthotel Hamburg.
No, PHNX Aparthotel Hamburg doesn't have a gym.
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