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Summary of reviewsRamada by Wyndham, Hamilton City Center, stands out among travelers primarily due to its excellent location in the heart of Hamilton. Guests appreciate the hotel's proximity to dining, shopping and entertainment options with nearby attractions like the Sky Casino and river walks enhancing its appeal. The central business district setting is also ideal for those attending events or conferences and the hotel's on-site parking and 24-hour front desk add to its convenience.
Breakfast offerings at the hotel are generally well-received with the buffet providing a variety of delicious options and good coffee. The adjoining Sisterfields Restaurant and a nearby café are particularly popular for their affordable and high-quality breakfast choices. While some guests have had issues with communication and the cost of the buffet breakfast, the overall experience is positive with many appreciating the quality and service provided.
The hotel rooms draw a mixed response. On the positive side, many guests commend the rooms for their cleanliness, comfortable beds and modern decor with some rooms notably spacious and well-appointed. However, issues such as small room sizes, noise, outdated decor and occasional unpleasant smells have been reported, somewhat dampening the overall guest experience.
Cleanliness throughout the hotel is generally upheld with many guests highlighting the clean and tidy rooms, modern facilities and comfortable linens. Despite this, a few guests reported issues like musty smells, dirty bathrooms and occasional lapses in cleaning standards.
Staff at the hotel receive high praise for their friendliness and helpfulness with the reception and housekeeping teams frequently mentioned for their excellent service. Exceptional individual staff members also get highlighted, contributing to an overall positive perception of the hotel's customer service.
The gym facilities are notably well-regarded with guests describing the gym as spacious and well-maintained. The only minor drawback mentioned is its opening time.
Parking at the hotel presents a mix of experiences; guests appreciate the secure and sometimes free parking options. However, limited spaces and occasional extra costs can pose challenges. Guests recommend booking parking in advance to avoid inconvenience.
For family travelers, the hotel offers comfortable and spacious two-bedroom units ideal for families. The friendly staff and convenient location, along with complimentary breakfast, further enhance the family-friendly experience, notwithstanding minor issues such as the lack of certain amenities.
Lastly, the hotel's central location results in an easy access to Hamilton's vibrant nightlife with various bars, nightclubs and entertainment venues within walking distance. However, the lively atmosphere can result in noise, particularly on weekends, which might be a concern for light sleepers.
Overall, Ramada by Wyndham, Hamilton City Center, excels in location, staff service and some aspects of room quality, making it a favored choice for many visitors, despite areas where improvement is needed. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Recognized for significantly reducing the carbon footprint of its energy emissions, this hotel is noted as being the greenest in Hamilton. It demonstrates a commitment to sustainable practices in its operations.
Family Friendly Hotel
Offers well-sized rooms with all necessary amenities. Centrally located in Hamilton City Center. Provides comfortable accommodations for families.
Business Hotel
The Ramada offers versatile event spaces ideal for hosting conferences and meetings. It provides complimentary high-speed Wi-Fi, a fitness center, and secure on-site parking. Catering is available from the on-site restaurant and bar.
Hotel with Parking
This hotel offers secure on-site parking for peace of mind. On-site parking is available, with reserved parking in an undercover garage for a fee. Parking is available onsite.
Accessible Hotel
This hotel is wheelchair accessible throughout, including parking, building entry, and in-room facilities. Its guestrooms, public areas, lounge, and bar are all fully accessible. In-room shower accessibility is also provided.
Hotel with Gym
The hotel features a state-of-the-art fitness center, allowing guests to maintain their fitness routine. It is well-equipped with cardio equipment, weights, and yoga mats.
3-Star Hotel
Located in the heart of the city, adjacent to Skycity Casino, offering convenient access to entertainment. Provides unlimited free WiFi, guest parking, and a 24/7 front desk service. Known for its cleanliness and convenient location.
Historic Hotel
Hotel near Nightlife Spots
Room Types
Superior King RoomThis well appointed, air conditioned room features en-suite bathroom and a flat-screen TV with satellite channels. The room also includes tea/coffee making facilities, microwave, mini-bar, ironing facilities and free WiFi access.
Standard Twin Room with Two Double BedsThis budget, air conditioned room offers an en-suite bathroom and a flat-screen TV with satellite channels. It also includes tea/coffee making facilities, ironing facilities and free WiFi access.
Studio Twin Room with Two Queen BedsThis spacious, air-conditioned family room features an en-suite bathroom, a work desk and a flat-screen TV with satellite channels. It also includes tea/coffee making facilities, ironing facilities and free WiFi access.
One-Bedroom ApartmentThis apartment style accommodation includes a separate lounge area and kitchenette with refrigerator and microwave. The room offers air-conditioning, an en-suite bathroom, flat-screen TV with satellite channels, free WiFi and ironing facilities.
Two-Bedroom ApartmentThis air-conditioned apartment features a fully equipped kitchen with a microwave and a refrigerator. It includes a flat-screen TV with satellite channels.
Superior Queen RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides air conditioning, soundproof walls, a tea and coffee maker, a wardrobe and a flat-screen TV with satellite channels. The unit offers 1 bed.
1 King Bed and 2 King Single Beds, Family Room, Non-SmokingThis air-conditioned family room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 3 beds.
Superior King Room - Non-SmokingThis air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.
1 Queen Bed and 2 King Single Beds, Two-Bedroom, Apartment, Non-SmokingThis air-conditioned apartment comes with 1 living room, 2 separate bedrooms and 1 bathroom with a shower. This apartment has an electric kettle, heating and a flat-screen TV with satellite channels. The unit has 3 beds.
1 Queen Bed, One-Bedroom, Apartment, Non-SmokingThe air-conditioned apartment has 1 bedroom and 1 bathroom with a shower and a hairdryer. This apartment features an electric kettle, heating and a flat-screen TV with satellite channels. The unit has 1 bed.
Superior Double Room - Non-SmokingThis air-conditioned double room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 1 bed.
2 Double Beds, Economy Room, Non-SmokingThis air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 2 beds.
2 Queen Beds, Studio Room, Non-SmokingThis air-conditioned studio includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 2 beds.
Guest Reviews
7.1
Good
Location
Situated in the heart of Hamilton, the Ramada by Wyndham offers a prime location for both leisure and business travelers. The hotel's central position ensures guests have easy access to a wide array of dining, shopping and entertainment options, as well as nearby attractions like the Sky Casino and river walks. Its proximity to public transport and major venues further enhances its appeal, making it convenient for guests to navigate the city.
Many guests have highlighted the convenience of the location with the hotel being within walking distance of numerous restaurants, bars, cafes and shops. The central business district location is ideal for those attending events or conferences, providing an easy and quick commute to various destinations within the city. The on-site parking and 24-hour front desk add to the convenience, especially for those in town for a short stay.
The hotel also receives praise for its cleanliness and the friendly, helpful staff, contributing to a pleasant and comfortable stay. Despite some noise on Saturday nights due to the vibrant city life, the overall feedback emphasizes the excellent location and the convenience it offers to guests, making it a favored choice for visitors looking to explore Hamilton’s bustling city center.
Breakfast
Guests at the Ramada by Wyndham, Hamilton City Center generally have positive feedback about the breakfast offerings. Many reviewers highlight the buffet breakfast as delicious with a lot of variety and the coffee served downstairs is frequently noted as good. The complimentary breakfast and great service add to the overall pleasant experience. Guests praised the adjoining facilities, particularly the Sisterfields Restaurant and the café next to the reception, for their excellent and affordable breakfasts. However, there were mentions of miscommunication between the reception and the restaurant regarding the buffet breakfast and some guests found the buffet expensive or not up to their expectations with complaints about the quality and cost. Despite these mixed reviews, the majority of guests enjoyed their breakfast experience and appreciated the quality and service of the restaurant.
Dinner
Nestled in the heart of Hamilton, the Ramada by Wyndham features an onsite restaurant and bar, offering a convenient dining option for guests. For those seeking variety, the central location boasts numerous eateries, cafes and bars within walking distance. Sisterfields Cafe/Bistro, right next door, is particularly popular, praised for both its delightful breakfast and dining experiences. The a la carte breakfast options in the hotel restaurant also receive favorable mentions.
Despite a couple of less enthusiastic comments regarding the onsite dining, the majority of guests appreciate the quality of food available. The adjacent restaurant and an abundance of nearby dining choices present a great range of culinary options. For visitors looking for convenience, the plethora of neighboring restaurants, cafes and food places creates a vibrant and accessible dining scene.
Additionally, the area around the hotel is bustling with shops and entertainment, including the nearby Sky City Casino. While the room amenities may lack some conveniences like table or bench space, the overall comfort and tidiness of the accommodations balance these minor shortcomings.
Overall, Ramada by Wyndham, Hamilton City Center, offers a strategically located base with a diverse array of dining options just steps away, ensuring guests can always find something to suit their tastes.
Rooms
The rooms at Ramada by Wyndham, Hamilton City Center present a mixed experience for guests. Positive aspects include cleanliness with many reviews highlighting clean and tidy rooms, comfortable beds and welcoming atmospheres. Some rooms are praised for being spacious with stylish decor and modern amenities. Guests particularly appreciated rooms that were well-appointed, describing them as cozy, comfortable and functional. Apartments with multiple bedrooms and balconies were also well-received for their spaciousness and pleasant setups.
However, several reviews noted that many rooms are significantly smaller than expected with some describing them as tiny or cramped. The decor in some rooms was described as dated and old-fashioned and there were multiple mentions of rooms not matching the online photos. A recurring issue was noise, both from within the hotel and from external sources, affecting the overall comfort of the stay. There were also complaints about rooms being dark, lacking natural light and having unpleasant smells. The condition of some rooms was criticized with reports of cold temperatures, broken furnishings and outdated sanitary facilities.
In conclusion, while the hotel offers clean, comfortable and occasionally spacious rooms, there are frequent issues with room size, noise and maintenance that could impact the overall guest experience.
Beds
Guests at Ramada by Wyndham, Hamilton City Center had varying experiences with the hotel's beds. The majority of the reviews highlight that the beds were comfortable with many guests describing them as comfy, clean and of good quality. Some specifically noted the beds being very comfortable and suitable for a good night's sleep.
However, there were also several negative comments. Some guests found the beds too hard or firm, leading to discomfort and even back pain. There were mentions of creaky or squeaky beds, which impacted the sleeping experience for some. A few reviews noted that the beds were smaller than expected with one guest pointing out the advertisement discrepancy.
While positive feedback emphasized the overall comfort and quality, the contrasting negative reviews about bed firmness and noise suggest inconsistency in guest experiences.
Cleanliness
Ramada by Wyndham in Hamilton City Center offers a mixed experience based on guests' reviews, particularly regarding its cleanliness. Many guests appreciated the hotel for its central and convenient location, highlighted its clean, modern-looking rooms and found the accommodations to be tidy and comfortable. Phrases like lovely sheets, clean linens and well-maintained rooms frequently appeared in reviews, suggesting that cleanliness is generally upheld.
Guests often described the rooms as clean, tidy and spacious with facilities that were modern and functional. Positive feedback mentioned the hotel being reasonably priced while providing clean and well-maintained rooms. Cleanliness, in most cases, met or exceeded guests' expectations with some asserting that the cleanliness was excellent.
However, the reviews were not entirely favorable. Certain guests reported issues with cleanliness, particularly in the bathrooms, describing them as smelly, musty or even having mouldy seals. There were frequent mentions of unpleasant odors, like damp smells and musty rooms, which detracted from the overall experience. Some rooms were noted to be small and had cleaning issues, such as dirty pillows, grubby showers and windows needing attention.
A few specific issues recurred, including noisy cleaning staff, unsatisfactory sanitary facilities and sporadic mentions of outdated decor affecting the perceived cleanliness. Some rooms required a bit more care and had problems like dirty cups and marks that seemed ingrained despite being cleaned.
Overall, while many found the Ramada by Wyndham clean and comfortable, there is room for improvement, especially in maintaining consistent cleaning standards across all areas of the hotel.
Staff
The reviews for Ramada by Wyndham in Hamilton City Center are overwhelmingly positive when it comes to the staff. Guests frequently highlighted the friendliness and helpfulness of the team. The reception desk staff garnered particular praise for their excellent service, being described as welcoming, accommodating and efficient with some extraordinary mentions of individual staff members like Jake and Betty who were notably helpful.
The housekeeping staff also received high marks for their excellent service and amiable nature, maintaining clean and tidy rooms. Additionally, the staff's ability to maintain a safe environment and provide attentive service, even in emergencies, was appreciated by many guests.
There were a few isolated incidents where guests felt the staff could improve in terms of dressing appropriately or being more approachable at certain times. However, these criticisms were vastly outnumbered by positive comments. The consistent theme of friendly and accommodating service, coupled with efficient check-in and checkout processes, supports a strong reputation for excellent customer service at this hotel.
Wi-Fi
The wifi experience at Ramada by Wyndham, Hamilton City Center shows mixed feedback from guests. On the positive side, multiple reviews highlight good internet coverage and super fast wifi, noting it was great and the wifi connection good. Guests appreciated the convenient, clean setting and the friendly staff, which contributed to an overall pleasant stay.
However, some guests encountered issues with the wifi. A few reviews mentioned that the connection could be intermittent with wifi sometimes dropping out or not working at all. Specific rooms, like corner rooms, had weak signals and there were comments about poor wifi and bad connectivity. Additionally, guests noted the lack of TV options with some pointing out there was no Netflix or Sky channels available. Despite these drawbacks, the overall wifi experience leaned towards favorable, but improvements could be made to ensure consistent connectivity throughout the hotel.
Gym
The gym at Ramada by Wyndham Hamilton City Center is generally well-regarded by guests. Described as good, great and even the best part of the hotel, the gym facilities seem to exceed expectations for a hotel of its size. Guests appreciate the spaciousness with one review emphasizing that the gym is huge. Despite these positive reviews, some guests noted that the gym only opens at 6 AM. Overall, the consensus highlights a well-maintained and appreciated fitness facility that stands out among the hotel's amenities.
Parking
Travelers visiting the Ramada by Wyndham in Hamilton City Center found the parking experience to be a mixed bag. Positively noted were the availability of free car parking and secure parking options. Some guests appreciated the onsite parking and mentioned that parking was easy and convenient when spaces were available. The central location of the hotel, combined with secured parking, added to the convenience for many guests who found it beneficial to have parking onsite.
However, numerous guests encountered challenges with parking. The limited number of parking spaces was a frequently cited issue with some guests struggling to find a spot and experiencing frustration. The need to pay extra for parking and on occasion, the high cost associated with it, was also a point of contention. Additionally, there were reports of the carpark being tight, hard to navigate and in need of maintenance. Some guests found the carpark confusing and were inconvenienced by the lack of available spaces, particularly on busy nights, leading them to search for parking elsewhere.
Despite the general security of the parking facilities, certain practical issues emerged. Problems with the carpark roller door, lack of elevator access and instances of the carpark being unclean added to the dissatisfaction for some. Guests highlighted the advantage of pre-booking parking to avoid complications.
In summary, while the Ramada by Wyndham, Hamilton City Center offers several favorable parking options such as free and secure parking, the limited availability and additional costs can pose significant challenges. It is advisable for guests to book parking in advance to ensure a smoother experience.
Family
Ramada by Wyndham in Hamilton City Center offers a variety of features and amenities suited for families traveling with children. Guests appreciate the comfortable and spacious two-bedroom units which are perfect for families of four to six. The family-friendly facilities and good family accommodation options make it a convenient choice for family travel.
The hotel’s location provides the added perk of on-site parking and the staff is noted for being friendly and warm, creating a welcoming environment. Although there are some areas for improvement, such as a lack of an extraction fan in the bathrooms and the absence of water and some TV channels, these are minor issues in the context of an overall positive experience.
Guests have also highlighted the complimentary breakfast offered for the family, which adds value to the stay. The presence of family suites with separate bedrooms ensures privacy and comfort for both parents and children.
While the property does allow pets and includes various conveniences, there were occasional concerns such as unwelcome comments from other guests. Nonetheless, the hotel proves to be a desirable option for families visiting Hamilton, providing the necessary amenities and comfort for a pleasant stay.
Nightlife
The Ramada by Wyndham in Hamilton City Center offers an ideal location for those looking to immerse themselves in the vibrant nightlife of the area. With its close proximity to bars, nightclubs and entertainment venues, guests can easily walk to numerous nightlife experiences, quality restaurants and even a movie theater. However, it's important to note that the central location comes with its share of nightly noise. Guests frequently mention the loud atmosphere, especially on weekends with noise from street revellers, nearby bars and other guests contributing to a lively yet potentially disruptive environment. While the nightlife buzz adds to the excitement of staying in the heart of Hamilton, light sleepers might find the noise levels challenging, particularly in this older building where soundproofing appears limited.
3 Star
Ramada by Wyndham, Hamilton City Center delivers a satisfactory experience for its three-star rating with standout highlights being its convenient location and cleanliness. The hotel offers basic accommodations that fit the needs of budget-conscious travelers, providing value for money despite a dated appearance. Guests appreciate the daily cleaning of rooms and bedding, ensuring a pleasant stay.
While the small living spaces and measurements of rooms may not fully align with three-star standards, the property still meets the expectations for its classification. Some guests noted the price felt high for the amenities provided, but the central location and overall satisfactory experience made it worthwhile for many. Though the step-up into the shower poses a potential slip hazard, most reviews reflect positively on the hotel's offerings, recommending it especially for its prime location. Overall, the hotel is a solid choice for those seeking affordable accommodations without the luxuries.
Business
The Ramada by Wyndham in Hamilton City Center offers a central location that is highly convenient for business travelers. Positioned in the CBD and near good restaurants, it provides easy access to essential amenities, making it an excellent choice for those traveling for work. The strong internet coverage and great WiFi facilitate work-related tasks, although some guests reported intermittent issues with WiFi connectivity and insufficient wall sockets. Conference facilities are available and the hotel's location is consistently praised as excellent, making it suitable for both business and personal travel. Friendly staff further contribute to an overall positive experience. However, improvements could be made in terms of room fixtures and fittings and a dedicated business room separate from living areas would enhance the convenience for those on business trips. Access to reception can be cumbersome from the carpark, which might be a minor hassle upon check-in.
Accessible
Ramada by Wyndham in Hamilton City Center offers a range of accessible features that cater to guests with disabilities. The hotel provides easy access to various parts of the city and is close to public transport, making it convenient for mobility-challenged visitors. Guests appreciated the ample accessible parking, essential for a hassle-free arrival and departure experience.
The accessibility of the accommodation itself received mixed reviews. Some mentioned that the rooms were suitable and that the location was particularly accessible, being within walking distance to town. An instance of positive feedback highlighted that the staff handled a miscommunication issue about a late checkout professionally and efficiently resolved the problem.
However, there were several concerns about the in-room accessibility. Issues were reported with a very narrow doorway and high steps into the bathroom and shower, which could be problematic for older guests or those using wheelchairs. Specifically, the absence of a rail in the shower and the step into the bathroom posed significant challenges. Additionally, the bathroom and toilet size were noted to be too small for disabled guests, raising more accessibility issues.
In summary, while the Ramada by Wyndham Hamilton City Center provides good basic accessibility and benefits from a convenient location, the interior design and room features could benefit from improvements to better serve guests with disabilities.
No, Ramada by Wyndham, Hamilton City Center doesn't have any pool.
No, a spa isn't available at Ramada by Wyndham, Hamilton City Center.
No, Ramada by Wyndham, Hamilton City Center doesn't allow dogs.
Yes, parking facilities are available at Ramada by Wyndham, Hamilton City Center.
Yes, Ramada by Wyndham, Hamilton City Center has a gym.