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Summary of reviewsThe Embassy Suites by Hilton Hampton Convention Center is highly regarded by guests for its strategic location and exceptional convenience, particularly for those attending events at the nearby convention center and coliseum. The central location in Hampton places it within walking distance of key attractions such as Hampton University, various dining options, shopping areas and entertainment venues. This makes it an optimal choice for both leisure and business travelers. The hotel's atmosphere, friendly staff and overall cleanliness further enhance the positive visitor experience.
The breakfast offerings at the hotel receive extensive praise, frequently described as excellent, delicious and outstanding. The variety and completeness of the breakfast buffet, including freshly made omelets and made-to-order dishes, are standout features that many guests highlight. The quality of the breakfast is a memorable part of the stay with the substantial spread also helping guests save money.
The rooms at the Embassy Suites by Hilton Hampton Convention Center are often commended for their spaciousness, cleanliness and comfort. Guests appreciate the ample space provided, making it suitable for families and couples alike. The layout and size of the rooms, along with the cozy beds, contribute to the overall satisfaction. The hotel's beautiful property, including its inviting lobby and atrium, along with friendly staff, adds to the pleasant atmosphere.
Cleanliness is another strong point with many guests noting the excellent upkeep of rooms and public areas, including bathrooms. Despite a few criticisms about maintenance issues like unvacuumed or stained carpets and occasional unpleasant odors from furniture, the majority of feedback reflects a positive experience emphasizing the hotel's clean environment and friendly service.
The staff at the Embassy Suites by Hilton Hampton Convention Center are generally described as friendly, helpful and professional, contributing significantly to a welcoming and pleasant atmosphere. While there are occasional reports of rude behavior and understaffing affecting service quality, the overall positive interactions with staff members enhance guests' stays.
However, the pool area receives mixed feedback. While guests appreciate the cleanliness and amenities of the pool and gym, issues such as a freezing pool temperature due to a broken heater, maintenance concerns and occasional closures detract from the experience.
Parking is noted as convenient and secure, although some guests are surprised by an additional $5 parking fee, which they feel should not be imposed on hotel guests.
Family travelers find the hotel accommodating with spacious rooms and a welcoming atmosphere suitable for children. The cleanliness and attentive staff are particularly appreciated by families.
The beds receive mixed reviews; while many guests find them very comfortable, some express discomfort due to the beds being too low or the bedding not being thoroughly clean.
Overall, the Embassy Suites by Hilton Hampton Convention Center is highly praised for its location, excellent breakfast, spacious and clean rooms and friendly staff, making it a preferred choice for a variety of travelers, despite some minor areas for improvement. Show more
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Categories
Dog Friendly Hotel
This hotel welcomes two pets up to 100 lbs and offers a grassy area on site for pets. The suites provide ample space, which is beneficial when traveling with a dog.
Hotel with Parking
This hotel offers a convenient location near the Hampton Convention Center with ample parking. It provides spacious suites, making it suitable for extended stays or families, and is known for good service.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Two-Room King Suite - Non-SmokingBoasting a refrigerator and microwave, this spacious suite includes cable TV.
King Corner Suite with City View - Non-SmokingBoasting a refrigerator and microwave, this room features cable TV.
Premium King Suite - Non-SmokingThe room feature air conditioning, heating, and cable TV.
One-Bedroom King Suite - Hearing Access/Non-SmokingThe suite features air conditioning.
Two-Room King SuiteThis suite is air-conditioned and has a flat-screen TV with cable channels, a seating area and a safe deposit box.
Premium King SuiteThis suite has a tea/coffee maker, microwave and dining area.
Please note that pet are not allowed in this unit.
Air Purification system
Removes 99.97% of dust, pollen, and other airborne allergens
Includes Pelican shower filtration system, feather-free bedding, aromatherapy pillow spray
Includes Coconut water and a healthy snack
Two-Room Queen Suite with Two Queen Beds
Premium Suite with Two Queen Beds
Premium Queen Room with Two Queen BedsThe unit has 2 beds.
Two-Room Queen Suite with Two Queen Beds and Bath Tub - Disability Access
Suite with Two Queen Beds and Roll-In Shower - Mobility/Hearing Access
Two-Room Queen Suite with Two Queen Beds - Hearing AccessThe unit offers 2 beds.
Guest Reviews
8.1
Very Good
Location
The Embassy Suites by Hilton Hampton Convention Center is praised for its prime location, offering exceptional convenience for those attending events at the nearby convention center and coliseum. Situated in a central area of Hampton, it's within walking distance to numerous key attractions, including Hampton University, dining options and shopping areas. Guests appreciate the close proximity to downtown, the new Aquaplex and various entertainment venues. The hotel's setting provides an easy commute with everything from the beach to the mall and other amenities readily accessible. Cleanliness, friendly staff and the overall atmosphere of the hotel further enhance the visitor experience, making it an ideal choice for both leisure and business travelers. The combination of its strategic location and excellent facilities often leaves guests highly satisfied with their stay.
Breakfast
Guests at Embassy Suites by Hilton Hampton Convention Center have consistently praised the hotel's breakfast offerings. Descriptions such as excellent, very good and superb are frequently used to describe the morning meal. Guests particularly enjoyed the freshly made omelets, often highlighting them as a standout feature. The breakfast buffet is noted for its variety and completeness with many guests appreciating the range of options available, including made-to-order dishes and non-pork selections.
The breakfast quality is frequently labeled as delicious, amazing and outstanding, making it a memorable part of the stay for many visitors. Several reviews also mentioned that the substantial breakfast spread helped them save money and was a significant perk of their stay.
However, there are a few criticisms. Some guests noted occasional issues like limited seating, food running out and needing to be replenished and minor cleanliness concerns such as wet floors and tiny bugs. Despite these isolated incidents, the majority of feedback emphasizes a positive dining experience with breakfast often being cited as the best part of their stay. Additionally, guests appreciated the evening reception alongside the breakfast, adding further value to their lodging experience at the Embassy Suites.
Rooms
Embassy Suites by Hilton Hampton Convention Center garners praise for its spacious and comfortable rooms. Guests consistently highlight the large room sizes, which provide ample space for families and couples alike. The cleanliness and comfort of the rooms, including the premium suites, receive high marks with guests enjoying spotless environments and cozy beds. The layout of the rooms, often with a door separating different sections, adds to the sense of space and functionality.
The property itself is admired for its beauty and inviting atmosphere, particularly the lobby and atrium. Reviews frequently commend the property’s cleanliness and the friendliness of the staff, contributing to an overall pleasant stay.
Breakfast at the hotel is another standout feature with guests appreciating the complimentary offering that includes fresh, homemade omelets. The hotel’s location is noted to be both quiet and conveniently close to local attractions, making it a suitable choice for various travelers.
While the hotel mostly meets expectations, minor issues occasionally arise, such as slightly outdated decor or maintenance concerns like gum on the carpet. Nevertheless, the strong points of cleanliness, spaciousness, friendly service and good location shine through, creating a generally positive impression among guests.
Beds
Travelers staying at the Embassy Suites by Hilton Hampton Convention Center have shared mixed experiences regarding the beds. Many guests highlighted the comfort, describing the beds and pillows as very comfy and emphasizing their restful sleep on the soft, cozy bedding. Phrases like "very comfortable bed" and "comfy beds" were frequently mentioned with some guests praising the king size bed and the softness of the pillows as particularly delightful.
However, there were some criticisms, particularly regarding the beds being too low to the ground and some instances of the bedding not being thoroughly clean. A few guests found the beds and pillows to be among the most uncomfortable they had experienced in a hotel, noting discomfort with the sofa bed and describing certain beds as lumpy and semi-uncomfortable. Despite these critiques, many guests still had positive sleep experiences, suggesting that the overall comfort level may vary based on individual preferences.
Cleanliness
Embassy Suites by Hilton Hampton Convention Center is generally praised for its cleanliness and the upkeep of its rooms and facilities. Guests frequently remark on clean and quiet rooms, highlighting their comfort and spaciousness. Many reviews mention the cleanliness as excellent with the cleaning crew receiving positive recognition. Visitors appreciate the clean environment throughout the property, including rooms, bathrooms and public areas. The cleanliness and ample space of family accommodations are also noted as positive aspects.
However, a few reviews indicate some inconsistencies in maintenance, including unvacuumed carpets, stained carpets and occasional unpleasant odors from furniture. Despite these issues, the majority of the feedback reflects a positive experience, emphasizing cleanliness and friendly staff. Overall, guests find the hotel to be in excellent condition and conveniently located, making it a suitable choice for both families and solo travelers.
Staff
Embassy Suites by Hilton Hampton Convention Center generally boasts a friendly and accommodating staff. Numerous reviews highlight the staff's cordial and helpful demeanor with many describing their interactions as professional and attentive. Guests frequently praised the excellent customer service, noting staff members who went above and beyond to ensure a pleasant stay. Specific mentions included individuals who were particularly attentive and responsive to guests' needs.
However, not all experiences were positive. Some guests encountered rude behavior, particularly at the front desk, indicating inconsistency in service quality. Others noted issues with understaffing, which sometimes impacted the promptness of service.
Despite these occasional shortcomings, most reviews reflect a highly positive experience with the hotel's staff, emphasizing their friendliness, helpfulness and professionalism. Overall, the majority of guests found the staff at Embassy Suites by Hilton Hampton Convention Center to be a highlight of their stay, contributing significantly to a welcoming and pleasant atmosphere.
Pool
The pool area at Embassy Suites by Hilton Hampton Convention Center has received mixed feedback. Guests appreciated the cleanliness of the pool area room and noted that the pool and gym were both considered very nice amenities. However, there were several complaints about the temperature with multiple mentions of the pool being freezing due to a broken heater. Accessibility features such as needing a key to access the pool and exercise room were noted. Unfortunately, issues with cleanliness and maintenance were frequently mentioned with descriptions of the pool looking slimy, soapy and uninviting. The pool was also occasionally closed, despite promises of it being open, leading to some visitor dissatisfaction. Lastly, concerns were raised about the pool being too small for the number of guests using it.
Parking
Embassy Suites by Hilton Hampton Convention Center boasts a convenient location close to Buckroe Beach and the Ocean Beach Club, along with a reputation for cleanliness and a satisfying breakfast. The parking facilities are generally well-lit and ample, providing a sense of security. However, guests frequently note the need to pay an additional $5 parking fee, which some find to be an unexpected expense. Despite the relatively low cost, opinions suggest that this fee should perhaps not be imposed on hotel guests. On a less positive note, there have been occasional reports of undesirable activities, such as smoking, occurring in the parking area.
Family
Embassy Suites by Hilton Hampton Convention Center appears to be a welcoming destination for families traveling with children. Many guests highlighted the spacious and comfortable rooms, which easily accommodated families of various sizes, including those with four children. The hotel's cleanliness and family atmosphere stand out, providing a peaceful yet welcoming environment.
Guests appreciated the helpful and kind staff, who were particularly attentive to the needs of families with small children. The fitness center was a hit with some of the younger visitors, capturing their interest and offering an additional activity. The hotel’s ability to maintain a serene atmosphere despite being busy with events like basketball tournaments is commendable.
Overall, it seems that the hotel successfully balances the demands of a large property while ensuring a pleasant stay for families.
Yes, Embassy Suites by Hilton Hampton Convention Center has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Embassy Suites by Hilton Hampton Convention Center.
Yes, Embassy Suites by Hilton Hampton Convention Center welcomes dogs.
Yes, parking facilities are available at Embassy Suites by Hilton Hampton Convention Center.
Yes, Embassy Suites by Hilton Hampton Convention Center has a gym.