Hanoi Golden Lotus Hotel & Spa
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Summary of reviewsHanoi Golden Lotus Hotel & Spa is highly praised for its prime location in Hanoi's vibrant Old Quarter, providing easy access to key landmarks, night markets and dining spots while maintaining a quiet atmosphere for relaxation. Guests find the hotel's proximity to public transportation and tourist sites particularly convenient for both relaxation and adventure.
The breakfast experience, catered by a sister hotel nearby, offers a diverse buffet with Vietnamese and Western options, though some guests criticize the food quality and arrangement. Nonetheless, many enjoy the variety and option to request custom items.
Room feedback is mixed with many appreciating the spaciousness, cleanliness and amenities like kettles, tea, coffee and fridges. However, some guests feel the rooms are dated and not as depicted online, noting issues such as dampness, mold and noise from the street, though the accommodating staff often resolve these issues quickly.
Cleanliness generally receives positive feedback with regular housekeeping ensuring clean rooms, though some guests note issues with bathroom maintenance and the age of the facilities.
The staff are a highlight, described as friendly, accommodating and attentive, enhancing the guest experience. Their excellent English and willingness to assist with arrangements and recommendations contribute to a welcoming environment.
The Wi-Fi quality varies with positive experiences in some areas but reports of slow or unreliable connections in others.
The spa services are consistently praised for their quality treatments and fair pricing, adding to the hotel's appeal for relaxation and rejuvenation.
Family-friendly aspects are strong with spacious rooms, entertainment options and accommodating staff making it an ideal choice for families.
The hotel is well-situated for nightlife enthusiasts, close to lively bars and entertainment areas but maintaining a balance with a quieter environment for restful sleep.
Lastly, while some guests find the beds comfortable, others report issues with outdated and uncomfortable mattresses, indicating a need for improvement in bedding quality.
Overall, Hanoi Golden Lotus Hotel & Spa offers good value and a comfortable stay, particularly due to its excellent staff and central location, though guests should manage expectations regarding room conditions and Wi-Fi.
Categories
The breakfast experience, catered by a sister hotel nearby, offers a diverse buffet with Vietnamese and Western options, though some guests criticize the food quality and arrangement. Nonetheless, many enjoy the variety and option to request custom items.
Room feedback is mixed with many appreciating the spaciousness, cleanliness and amenities like kettles, tea, coffee and fridges. However, some guests feel the rooms are dated and not as depicted online, noting issues such as dampness, mold and noise from the street, though the accommodating staff often resolve these issues quickly.
Cleanliness generally receives positive feedback with regular housekeeping ensuring clean rooms, though some guests note issues with bathroom maintenance and the age of the facilities.
The staff are a highlight, described as friendly, accommodating and attentive, enhancing the guest experience. Their excellent English and willingness to assist with arrangements and recommendations contribute to a welcoming environment.
The Wi-Fi quality varies with positive experiences in some areas but reports of slow or unreliable connections in others.
The spa services are consistently praised for their quality treatments and fair pricing, adding to the hotel's appeal for relaxation and rejuvenation.
Family-friendly aspects are strong with spacious rooms, entertainment options and accommodating staff making it an ideal choice for families.
The hotel is well-situated for nightlife enthusiasts, close to lively bars and entertainment areas but maintaining a balance with a quieter environment for restful sleep.
Lastly, while some guests find the beds comfortable, others report issues with outdated and uncomfortable mattresses, indicating a need for improvement in bedding quality.
Overall, Hanoi Golden Lotus Hotel & Spa offers good value and a comfortable stay, particularly due to its excellent staff and central location, though guests should manage expectations regarding room conditions and Wi-Fi.
Cheap Hotel
This hotel in Hanoi offers economical accommodation with spa facilities. It provides essential services suitable for budget travelers, focusing on value for money.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Dogs Stay Free
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
3-Star Hotel
Hotel where Dogs Stay Free
Guest Reviews
Hanoi Golden Lotus Hotel & Spa boasts a prime location in the heart of Hanoi's Old Quarter, a vibrant and bustling area filled with bars, restaurants and attractions. Ideal for exploring the city on foot, the hotel offers convenient access to key landmarks such as Hoan Kiem Lake and the historic train street. Guests appreciate the ease of navigating the local streets, finding the hotel well-situated near night markets, pub streets and popular dining spots. The central location allows for quick and straightforward travel to various tourist sites, ensuring that visitors can maximize their time in Hanoi. Despite its proximity to lively areas, the hotel manages to offer a quiet and comfortable stay. The convenience is further enhanced by excellent public transportation links, including a nearby bus stop for airport transfers. Combining an ideal setting in the old town with friendly and helpful staff, Hanoi Golden Lotus Hotel & Spa stands out as a perfect base for both relaxation and adventure in Hanoi.
Hanoi Golden Lotus Hotel & Spa offers a breakfast experience that is somewhat unique in its execution but has varying feedback from guests. The breakfast service is catered by a sister hotel, located a short 2-minute walk away. This setup includes a buffet that offers a variety of options, featuring both Vietnamese specialties and Western alternatives, ensuring there is something for everyone. Several guests have noted that the breakfast quality is excellent and the selection is large with the option to request custom items like fried eggs.
However, there are mixed feelings about the overall arrangement. Some guests find the breakfast delicious and a highlight of their stay, while others have pointed out concerns such as the buffet not being refrigerated and basic food quality issues, particularly with the fruit and beverages. A few guests even expressed a preference for exploring nearby street food options, which they found more satisfying and cost-effective.
Despite these mixed opinions, those who value a diverse breakfast offering away from the typical hotel experience might find this arrangement worthwhile.
Hanoi Golden Lotus Hotel & Spa offers a mixed experience when it comes to their rooms. Many guests appreciated the spaciousness of some rooms, which are equipped with practical amenities like kettles, tea, coffee and fridges. Cleanliness is generally maintained and the rooms are often described as comfortable, cozy and pleasant. The central location of the hotel is another highlight, offering easy access to shopping areas and restaurants.
However, rooms appear to fall short of expectations set by online photos with multiple reviews pointing out that the pictures are misleading. Many rooms are described as old, dated and in need of renovation with issues such as dampness, musty odors and visible mold. Noise is a recurrent problem, particularly for rooms facing the street, though the accommodating staff are quick to offer solutions, such as room changes. Basic rooms are clean but can be quite small with outdated furniture and occasional maintenance issues like non-working plugs or thin walls.
For those who receive upgraded or well-maintained rooms, the experience can be quite pleasant. Overall, the hotel provides reasonable value with essential amenities for a comfortable stay, but it's crucial to manage expectations regarding the age and condition of the rooms.
The beds at the Hanoi Golden Lotus Hotel & Spa have received mixed reviews from guests with notable differences in comfort levels. While some guests appreciated the comfortable and spacious beds, many others found the mattresses to be in need of updating. Common complaints included uncomfortable mattresses, the ability to feel bed springs and beds that were either too hard or too worn. There were mentions of outdated and lumpy mattresses with some guests also noting issues with old and stained bed linens. Despite a few reviews indicating that the beds were super comfortable, the general consensus points towards a need for improvement in the quality of bedding to ensure a more restful and pleasant sleep experience for all guests.
Hanoi Golden Lotus Hotel & Spa has garnered a mixed set of reviews when it comes to cleanliness. On a positive note, many guests have appreciated the overall cleanliness and maintenance of the rooms and the hotel. Comments frequently mention clean rooms, regular housekeeping and clean towels provided daily. Some guests specifically pointed out that the rooms were very clean, cozy and spacious with daily cleaning ensuring a comfortable stay. The staff's quick and meticulous work in maintaining cleanliness also received commendation.
However, a few issues were noted, particularly regarding the condition of the bathrooms. Some guests found the bathrooms less than satisfactory with reports of discolored grout, humidity stains and other signs of inadequate cleaning like dirty corners or mold. The towels and bed sheets, though washed, sometimes had visible stains or small holes. Additionally, some guests remarked that the rooms appeared older and more outdated compared to the photos online.
Despite these occasional hiccups, the general sentiment leans towards a positive experience, emphasizing cleanliness and good value for money. The hotel's ability to keep rooms clean and comfortable on a daily basis has been well-received, making it a fairly reliable choice for travelers prioritizing cleanliness.
The guest reviews for Hanoi Golden Lotus Hotel & Spa are overwhelmingly positive, particularly highlighting the exceptional quality of the staff. Numerous guests described the staff as friendly, accommodating and attentive. Words like "kind," "welcoming," "helpful," and "amazing" were frequently used to characterize the team. Specific mentions of individuals like Kent and Hanny underscore the remarkable service with Kent receiving repeated praise for his helpfulness in organizing tours and making guests feel at ease. The staff's excellent command of English and their ability to efficiently handle various requests, such as organizing trips to Ha Long Bay, arranging airport transfers and managing luggage, were highly appreciated.
Many reviews emphasized the staff’s enthusiasm and eagerness to assist, contributing to a pleasant and hospitable atmosphere. Guests felt genuinely cared for with the staff frequently going above and beyond to ensure a comfortable stay. The efficiency and quick response of the service further added to the positive experience, making the hotel stand out for its customer service.
Overall, the reviews paint a picture of a highly dedicated team at Hanoi Golden Lotus Hotel & Spa, whose friendliness, competence and willingness to help greatly enhance the guests' stay. The blend of professional service with a personal touch seems to be a defining feature, making visitors feel right at home.
The Wi-Fi situation at the Hanoi Golden Lotus Hotel & Spa seems to be a mixed bag, offering variable experiences to its guests. Positive remarks highlight that the hotel provides Wi-Fi access across various floors with some guests noting good signal strength and fast, comfortable connections. Rooms often come equipped with Wi-Fi, along with amenities like a TV and tea kettle, adding to guest convenience.
However, the negative feedback underlines several issues. Some guests reported slow or non-existent Wi-Fi, particularly on certain floors or in their rooms. There were mentions of the connection working only intermittently or being insufficiently strong. A few reviews specifically mentioned poor reception and frequent interruptions, causing frustration. Overall, while the Wi-Fi service is available and works well for some, it appears there is considerable room for improvement to ensure consistent and reliable internet access throughout the hotel.
The spa at Hanoi Golden Lotus Hotel & Spa has received consistently positive feedback from guests. Many visitors praised the facials, describing them as wonderful, while the massages were frequently highlighted as excellent and really good. Located conveniently within the hotel, the spa offers a variety of treatments that have left guests feeling satisfied. The prices in the spa area have been noted as fair, adding to the overall value of the experience. The staff, including a notably accommodating person named Mr. Kent, further enhance the relaxing atmosphere of the spa. Overall, the spa facility at the Hanoi Golden Lotus Hotel & Spa provides a great experience for those seeking relaxation and rejuvenation during their stay.
Hanoi Golden Lotus Hotel & Spa offers a family-friendly environment, making it an ideal choice for travelers with children. The staff's warm welcome and attentive service are frequently praised, contributing to a comfortable stay. The spacious family rooms add to the convenience, providing ample space for children to move around.
The hotel places a strong emphasis on entertainment tailored for families, ensuring that both parents and kids have a memorable stay. Their organized trips make it easy for families to explore the local area and the proximity to the night market offers an additional activity within walking distance.
Moreover, the hotel's staff is not only child-friendly but also very accommodating in various situations. An instance where a guest's elderly mother had an accident and was met with understanding and cheerfulness from the team, highlights their exceptional service. The option to leave luggage at the hotel during family outings adds an extra layer of convenience for traveling families.
Overall, Hanoi Golden Lotus Hotel & Spa stands out as a great destination for families, providing comfort, entertainment and excellent service.
Hanoi Golden Lotus Hotel & Spa is perfectly situated for those looking to immerse themselves in the vibrant nightlife of the city. Located in a lively nightlife area, the hotel offers easy access to numerous bars and entertainments nearby. Guests can enjoy the bustling street life and markets that come alive in the evening. With its close proximity to beer street and just a short walk from the energetic pub street, it provides an ideal base for evening outings. While the hotel's location places guests in the heart of the nightlife, it maintains a balance by being far enough to avoid excessive noise but close enough for a quick and enjoyable walk to popular spots like Ta Hien. This makes it a great location for tourists seeking to explore the spirited old quarter that parties all night.
Hanoi Golden Lotus Hotel & Spa proves to be an ideal choice for business travelers, particularly for short stays, due to its central location. The hotel efficiently meets the needs of business guests with facilities and services that are well-aligned for those on business trips. Notable support from the staff includes help with communication and excellent organization of local tours, making business and sightseeing both convenient and enjoyable. The availability of SIM cards with internet is a plus, though some have noted the validity period could be better. Overall, the hotel's services cater well to the requirements of business meetings and travel, assuring a smooth and productive experience.
Golden Lotus Hotel & Spa boasts a convenient and central location, making it easily accessible and ideal for exploring old Hanoi. Guests have praised the easy access to rooms and the availability of an elevator, which accommodates those with mobility issues. The hotel's central placement makes transportation straightforward and its proximity to key areas enhances the overall convenience for visitors. Despite some challenges with accessing the breakfast room due to stairs, the helpful and attentive staff are noted for assisting guests with walking difficulties. The hotel’s cleanliness, as well as the early check-in option, further add to the positive experiences of those who stayed here.
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Location
Breakfast
However, there are mixed feelings about the overall arrangement. Some guests find the breakfast delicious and a highlight of their stay, while others have pointed out concerns such as the buffet not being refrigerated and basic food quality issues, particularly with the fruit and beverages. A few guests even expressed a preference for exploring nearby street food options, which they found more satisfying and cost-effective.
Despite these mixed opinions, those who value a diverse breakfast offering away from the typical hotel experience might find this arrangement worthwhile.
Rooms
However, rooms appear to fall short of expectations set by online photos with multiple reviews pointing out that the pictures are misleading. Many rooms are described as old, dated and in need of renovation with issues such as dampness, musty odors and visible mold. Noise is a recurrent problem, particularly for rooms facing the street, though the accommodating staff are quick to offer solutions, such as room changes. Basic rooms are clean but can be quite small with outdated furniture and occasional maintenance issues like non-working plugs or thin walls.
For those who receive upgraded or well-maintained rooms, the experience can be quite pleasant. Overall, the hotel provides reasonable value with essential amenities for a comfortable stay, but it's crucial to manage expectations regarding the age and condition of the rooms.
Beds
Cleanliness
However, a few issues were noted, particularly regarding the condition of the bathrooms. Some guests found the bathrooms less than satisfactory with reports of discolored grout, humidity stains and other signs of inadequate cleaning like dirty corners or mold. The towels and bed sheets, though washed, sometimes had visible stains or small holes. Additionally, some guests remarked that the rooms appeared older and more outdated compared to the photos online.
Despite these occasional hiccups, the general sentiment leans towards a positive experience, emphasizing cleanliness and good value for money. The hotel's ability to keep rooms clean and comfortable on a daily basis has been well-received, making it a fairly reliable choice for travelers prioritizing cleanliness.
Staff
Many reviews emphasized the staff’s enthusiasm and eagerness to assist, contributing to a pleasant and hospitable atmosphere. Guests felt genuinely cared for with the staff frequently going above and beyond to ensure a comfortable stay. The efficiency and quick response of the service further added to the positive experience, making the hotel stand out for its customer service.
Overall, the reviews paint a picture of a highly dedicated team at Hanoi Golden Lotus Hotel & Spa, whose friendliness, competence and willingness to help greatly enhance the guests' stay. The blend of professional service with a personal touch seems to be a defining feature, making visitors feel right at home.
Wi-Fi
However, the negative feedback underlines several issues. Some guests reported slow or non-existent Wi-Fi, particularly on certain floors or in their rooms. There were mentions of the connection working only intermittently or being insufficiently strong. A few reviews specifically mentioned poor reception and frequent interruptions, causing frustration. Overall, while the Wi-Fi service is available and works well for some, it appears there is considerable room for improvement to ensure consistent and reliable internet access throughout the hotel.
Spa
Family
The hotel places a strong emphasis on entertainment tailored for families, ensuring that both parents and kids have a memorable stay. Their organized trips make it easy for families to explore the local area and the proximity to the night market offers an additional activity within walking distance.
Moreover, the hotel's staff is not only child-friendly but also very accommodating in various situations. An instance where a guest's elderly mother had an accident and was met with understanding and cheerfulness from the team, highlights their exceptional service. The option to leave luggage at the hotel during family outings adds an extra layer of convenience for traveling families.
Overall, Hanoi Golden Lotus Hotel & Spa stands out as a great destination for families, providing comfort, entertainment and excellent service.
Nightlife
Business
Accessible
No, Hanoi Golden Lotus Hotel & Spa doesn't have any pool.
Yes, a spa is available at Hanoi Golden Lotus Hotel & Spa.
Yes, Hanoi Golden Lotus Hotel & Spa welcomes dogs.
No, parking facilities aren't available at Hanoi Golden Lotus Hotel & Spa.
No, Hanoi Golden Lotus Hotel & Spa doesn't have a gym.
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