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Summary of reviewsHanoi Moonlight Hotel is a well-regarded choice among travelers seeking a central and comfortable stay in Hanoi's Old Quarter. Its prime location allows for effortless exploration of the city's historic charm, bustling markets and lively streets. Guests consistently commend the convenience of walking to major attractions, dining options and nightlife. Despite its central positioning, the hotel offers a tranquil atmosphere, particularly in higher and more secluded rooms.
Rooms at Hanoi Moonlight Hotel receive high praise for their spaciousness, cleanliness and comfort. They are well-furnished with wooden furniture, ample storage space and equipped with good desks and TVs. The hotel’s rooms are valued for their cleanliness and comfort with frequent mentions of comfortable beds and effective air conditioning. While occasional lapses in bathroom cleanliness have been noted, overall hygiene is seen positively with daily cleaning routines and fresh towels provided.
The exceptional hospitality at Hanoi Moonlight Hotel significantly enhances the guest experience. The staff, particularly the hotel manager Thomas, are celebrated for their friendliness, attentiveness and helpful nature. Their professionalism and warm demeanor ensure guests feel well cared for and supported throughout their stay.
The hotel's amenities, including the reliable and fast WiFi, contribute to an enjoyable visit. Guests appreciate the stable internet connection, which works well even on higher floors. Complimentary services like free coffee and hot water add to the overall positive experience.
In summary, Hanoi Moonlight Hotel stands out for its central location, spacious and comfortable rooms, high standards of cleanliness and exceptional staff. These elements combine to offer a restful and enjoyable stay, making it a preferred choice for visitors looking to immerse themselves in Hanoi’s vibrant cultural landscape. Show more
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Hotel Taking Steps Towards Sustainability
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Hotel near Nightlife Spots
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Guest Reviews
8.9
Excellent
Location
Hanoi Moonlight Hotel enjoys a prime position in the heart of Hanoi's Old Quarter, making it an ideal base for exploring the city's vibrant core. Guests have consistently praised its central location, which allows for easy walking access to Hanoi's most interesting attractions, bustling markets and a variety of restaurants and bars. Despite being situated on a busy road, the hotel maintains a tranquil atmosphere, especially on higher floors and more secluded rooms.
Travelers find its placement particularly advantageous for discovering the historical charm and lively streets of the Old Quarter. The convenience of being within walking distance to most of the city's key sites enhances the overall experience, making it easier for guests to maximize their time in Hanoi.
Additionally, the hotel's close proximity to dining options and nightlife adds an extra layer of appeal. Many have highlighted the ease of reaching Dong Xuan Market and the night market, which are excellent for shopping and experiencing local culture. Even in such a central location, guests appreciate the quietness of their rooms, ensuring a restful stay.
The combination of the hotel’s prime location, excellent proximity to major attractions and the convenient access to dining and transportation makes Hanoi Moonlight Hotel a favored choice for visitors wanting to immerse themselves in the rich cultural tapestry of Hanoi.
Rooms
The Hanoi Moonlight Hotel offers rooms that are consistently praised for their spaciousness, cleanliness and comfort. Many guests highlight the large, well-furnished rooms with ensuite bathrooms and comfortable beds, noting that the rooms are ideal for their needs. The rooms often feature nice wooden furniture and ample storage space, creating a pleasant and livable atmosphere. Furthermore, the hotel provides rooms that are not only clean and quiet but also offer good desks and TVs, making them well-equipped for travelers.
In terms of value, guests frequently mention that the rooms are a very good deal for the price, offering more space and amenities compared to other hotels within the same price range. Although some reviews noted the occasional presence of cockroaches, this seems to be a rare occurrence limited to ground floor rooms.
Overall, the rooms at Hanoi Moonlight Hotel receive high marks for being spacious, clean and comfortable, making them a strong option for travelers looking for good value accommodations in a great location.
Beds
Hanoi Moonlight Hotel is highly praised for its beds, receiving consistent compliments for their comfort. Guests have highlighted the beds as among the most comfortable they've encountered in Asia, noting the comfort of both the mattresses and pillows. The bed linens and towels are described as clean, enhancing the overall sleeping experience. The rooms are reportedly clean with efficient air conditioning, contributing further to a restful stay. Despite a few mentions of mediocre mattresses, the majority of reviews emphasize the exceptional comfort and suitable size of the beds, marking them as a standout feature of the hotel.
Cleanliness
Hanoi Moonlight Hotel consistently receives praise for its cleanliness and comfort, making it a great value for the price. Guests frequently mention the clean and spacious rooms, often noting their comfortable beds and effective air conditioning. Many highlight the overall tidiness of the property with rooms and common areas described as clean, quiet and safe.
The hotel’s bathrooms, while generally clean, received mixed feedback with a few guests pointing out occasional lapses in cleanliness. However, the overall sentiment towards the hotel’s hygiene is positive with mentions of daily cleaning and the provision of fresh towels.
Many guests felt at home, appreciating the coziness and attention to detail, such as fresh flowers in the rooms. Despite a few areas for improvement in terms of cleanliness, the hotel is well-regarded for providing a clean and comfortable stay. The friendly and accommodating staff, particularly Thomas and his family, also significantly contribute to the positive experience, making it easy for guests to settle into the bustling city of Hanoi.
Staff
Hanoi Moonlight Hotel prides itself on its exceptional hospitality, consistently praised by guests for its outstanding staff. Visitors frequently commend Thomas, the hotel manager, for his friendliness, attentiveness and extensive local knowledge. Many describe him as extraordinarily kind and always ready to assist with a smile, contributing to an efficient check-in process and overall pleasant experience.
The staff, including those at the reception, are noted for their warm and welcoming demeanor, providing exceptional customer service and being both discreet and attentive. Their professionalism and enthusiasm ensure that guests feel well cared for and supported throughout their stay. Fluent in English, the staff members show a genuine commitment to making every visitor's experience enjoyable with special mentions of individuals like Alex, who is also highlighted for his helpfulness.
Overall, guests repeatedly appreciate the kindness, friendliness and helpful nature of the hotel staff, which significantly enhances their stay in Hanoi's central location.
Wi-Fi
Hanoi Moonlight Hotel offers good WiFi throughout most of the property with many guests reporting a fast and reliable internet connection. Several reviewers highlighted the WiFi working well even on higher floors like the 5th floor. Complimentary services like free coffee and hot water were also appreciated in addition to the strong WiFi. While a couple of guests experienced temporary issues upon arrival, staff promptly addressed and resolved these concerns. Overall, the consistent praise for the WiFi adds to the appeal of the hotel for those needing a dependable internet connection during their stay.
No, Hanoi Moonlight Hotel doesn't have any pool.
No, a spa isn't available at Hanoi Moonlight Hotel.
No, Hanoi Moonlight Hotel doesn't allow dogs.
No, parking facilities aren't available at Hanoi Moonlight Hotel.