The Oriental Jade Hotel
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Summary of reviewsThe Oriental Jade Hotel, nestled in the heart of Hanoi's Old Quarter, enjoys rave reviews for its unbeatable location, remarkable amenities and outstanding service. Positioned close to cultural landmarks like Hoan Kiem Lake and St. Joseph's Cathedral, guests find it convenient and tranquil, perfect for exploring the city on foot.
Breakfast at the hotel is highly praised for its abundant, varied and high-quality offerings, including both Asian and international dishes. The exceptional pho and regional specialties stand out, complemented by excellent service and creative presentations. Dinner services are similarly lauded with delectable Vietnamese cuisine and a memorable rooftop dining experience, aside from minor limitations in menu variety and availability.
Rooms are consistently highlighted as spacious, immaculately clean and stylishly appointed with modern decor and comfortable beds contributing to a restful stay. Guests appreciate the functional amenities and luxurious bath facilities, despite occasional mentions of smaller room sizes.
Cleanliness throughout the hotel, from bedrooms to public spaces, receives high marks, reflecting meticulous housekeeping standards. The hotel's staff also earns accolades for their friendliness, professionalism and attentiveness, making guests feel genuinely welcomed and well cared for.
The hotel's Wi-Fi is mostly praised for its strength and reliability, although some guests encountered occasional connectivity issues promptly addressed by the staff. The spa offers top-notch services with highly recommended massages and professional staff, creating a heavenly relaxation experience at excellent value.
The gym, though sometimes crowded, is appreciated for its well-equipped and functional facilities, contributing to a positive workout experience. The rooftop pool is a standout feature, admired for its stunning views and inviting atmosphere, despite being on the smaller side with occasionally cold water.
Parking options include valet and private parking, providing convenience, although some guests experienced limited valet availability. Overall, The Oriental Jade Hotel is celebrated for its exceptional location, amenities, cleanliness and outstanding hospitality, making it a popular choice for travelers seeking a comprehensive and enjoyable Hanoi experience.
Categories
Breakfast at the hotel is highly praised for its abundant, varied and high-quality offerings, including both Asian and international dishes. The exceptional pho and regional specialties stand out, complemented by excellent service and creative presentations. Dinner services are similarly lauded with delectable Vietnamese cuisine and a memorable rooftop dining experience, aside from minor limitations in menu variety and availability.
Rooms are consistently highlighted as spacious, immaculately clean and stylishly appointed with modern decor and comfortable beds contributing to a restful stay. Guests appreciate the functional amenities and luxurious bath facilities, despite occasional mentions of smaller room sizes.
Cleanliness throughout the hotel, from bedrooms to public spaces, receives high marks, reflecting meticulous housekeeping standards. The hotel's staff also earns accolades for their friendliness, professionalism and attentiveness, making guests feel genuinely welcomed and well cared for.
The hotel's Wi-Fi is mostly praised for its strength and reliability, although some guests encountered occasional connectivity issues promptly addressed by the staff. The spa offers top-notch services with highly recommended massages and professional staff, creating a heavenly relaxation experience at excellent value.
The gym, though sometimes crowded, is appreciated for its well-equipped and functional facilities, contributing to a positive workout experience. The rooftop pool is a standout feature, admired for its stunning views and inviting atmosphere, despite being on the smaller side with occasionally cold water.
Parking options include valet and private parking, providing convenience, although some guests experienced limited valet availability. Overall, The Oriental Jade Hotel is celebrated for its exceptional location, amenities, cleanliness and outstanding hospitality, making it a popular choice for travelers seeking a comprehensive and enjoyable Hanoi experience.
Hotel for Honeymoon
Conveniently located in the center of Hanoi, offering air-conditioned rooms, an outdoor swimming pool, and a fitness center. Its excellent service and modern amenities create a comfortable and romantic stay.
Hotel with Swimming Pool
The Oriental Jade Hotel features an expansive outdoor swimming pool, offering a refreshing experience in the heart of Hanoi's Old Quarter. It provides comfortable lounge chairs and attentive service for a leisurely day by the pool.
Outdoor Pool
Hotel with Free Wi-Fi
This hotel is highly rated for its excellent, strong, and reliable Wi-Fi services throughout the entire building. Guests frequently commend the consistently strong signal and fast, uninterrupted internet access.
Business Hotel
Provides business support and modern, comfortable rooms. Offers essential services such as dining and entertainment, suitable for executives.
5-Star Hotel
Offers air-conditioned rooms, an outdoor swimming pool, and a fitness center in the center of Hanoi. Its convenient location and excellent amenities make it a great choice for a luxurious stay.
Hotel with Outdoor Pool
The Oriental Jade Hotel is known for its rooftop infinity pool, offering panoramic views of the city and Hoan Kiem Lake.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Accessible Hotel
Hotel with Gym
Guest Reviews
Nestled in the heart of Hanoi, The Oriental Jade Hotel boasts an unbeatable location that places you within arm's reach of the city's most cherished landmarks and attractions. Situated right in the Old Quarter, the hotel offers effortless access to Hoan Kiem Lake, St. Joseph's Cathedral and the bustling streets filled with shops, cafes and restaurants.
This prime location is perfect for those who wish to explore Hanoi on foot, as everything worth seeing is just a short stroll away. Whether you're looking to discover historical sites, delve into the vibrant street food scene or simply enjoy an evening walk around the lake, The Oriental Jade Hotel provides an ideal starting point. Positioned conveniently close to both the Old Quarter and the French Quarter, guests have described the location as fantastic, brilliant and simply perfect.
What's more, the area is noted for being safe and quiet despite its central location. Visitors have appreciated this combination of convenience and tranquility, highlighting how well-placed the hotel is for a comprehensive Hanoi experience. The hotel's proximity to key transportation routes also means that getting around the city is hassle-free.
In summary, The Oriental Jade Hotel's location is highly praised for its centrality, enabling guests to immerse themselves in the rich cultural tapestry of Hanoi with ease and comfort.
At The Oriental Jade Hotel, breakfast stands out as a highlight of the guest experience. The buffet breakfast receives high praise for its abundance, variety and quality. Guests mention that the selection includes both Asian and international dishes, catering to diverse tastes with fresh hot and cold options. The pho and other regional dishes particularly impressed many with some describing them as among the best they've had in Vietnam.
The breakfast service is frequently noted as excellent with friendly and helpful staff enhancing the experience. The layout ensures that there is something for everyone, including creative and extensive buffets featuring delicious and colorful presentations. While a small number of reviews suggest that certain items could be fresher or more varied, the overwhelming majority regard the breakfast as exceptional.
Taste and presentation consistently earn accolades with terms like sumptuous, luxurious and spectacular frequently appearing in the reviews. Guests appreciate the wide range of choices, including freshly baked goods, hot soups, fresh fruits and juices, which leave nothing to be desired. Overall, the breakfast at The Oriental Jade Hotel is described as fabulous, delicious and a key reason why many guests remember their stay fondly and would recommend it to others.
The dining experience at The Oriental Jade Hotel is highly praised for its food quality, variety and freshness. Reviewers consistently describe the food as delicious with notable mentions of the exceptional Vietnamese cuisine offered. Many guests enjoyed the excellent dinner service with great selection options, despite some expressing that the fixed menu choices were repetitive. The rooftop dining experience is highlighted, although it's noted to be ideal only in favorable weather conditions.
The breakfast also receives commendations for its varied and abundant selection, often considered the best by visitors during their travels in Vietnam. However, there are occasional mentions of the need for staff prompts to replenish food and drinks.
Service in the restaurant is frequently described as fantastic, contributing to a lovely dining atmosphere. Some guests did encounter limitations such as the absence of vegetarian options and the impact of COVID-19 on dining availability with the restaurant being closed for lunch and dinner at times.
Despite a few criticisms, the majority of guests appreciate the high quality and delightful taste of the food at The Oriental Jade Hotel, making it a notable part of their stay.
The Oriental Jade Hotel has garnered extensive praise for its rooms, consistently highlighted as spacious, clean and stylishly appointed. Guests frequently noted the exceptional cleanliness and modern decor with many describing the rooms as spotless and beautifully maintained. Comfort is a standout feature with numerous mentions of very comfortable beds and well-equipped rooms that ensure a restful stay.
Visitors appreciated the functional and luxurious design of the accommodations with amenities that cater to a wide range of needs. The modern aesthetic, combined with meticulous upkeep, provides an inviting and cozy atmosphere. Rooms, whether described as suites or standard, were often characterized as spacious, boasting plenty of natural light and thoughtful layouts.
Aside from the aesthetics, guests also noted the practical aspects such as good air conditioning, excellent showers and luxurious bath facilities. Despite occasional mentions of smaller room sizes, the overall sentiment remained overwhelmingly positive. The interconnected rooms and availability of suites with terraces added to the appeal for families or larger groups.
In sum, the rooms at The Oriental Jade Hotel offer a blend of style, comfort and cleanliness, making them a highly regarded aspect of the hotel experience. The attention to detail in both design and maintenance ensures a stay that meets and often exceeds guest expectations.
The Oriental Jade Hotel has received numerous praises from guests regarding the comfort of its beds. Visitors described the beds as super comfy with many claiming they were the best they had ever experienced in a hotel. The bedding also received high marks for its quality, especially the pillows, which contributed significantly to the overall comfort. Guests repeatedly highlighted the comfortable and inviting atmosphere of the rooms with large, supportive and visibly clean beds enhancing their stay.
Many mentioned that the bedding, including the pillows, was particularly comfortable, leading to great sleeping quality. The mattresses were generally described as comfortable, firm and supportive with some guests even stating it was the most comfortable bed they had experienced in Asia.
Despite one or two mentions of hard mattresses causing discomfort, the overwhelming sentiment was positive, affirming that the beds and bedding at The Oriental Jade Hotel significantly contribute to a restful and pleasant stay.
The Oriental Jade Hotel stands out for its exceptional cleanliness, as repeatedly noted by guests. Descriptions of the rooms frequently include terms like spotless, pristine, immaculate and exceptionally clean, underscoring the hotel's high standards of housekeeping and maintenance. Guests often highlight how both the bedrooms and bathrooms maintain a spotless appearance, creating a comfortable and inviting atmosphere.
The hotel's overall property, including facilities, is also praised for being very well-maintained, bright and modern. Nearly all reviews emphasize the super cleanliness of not just the individual rooms but of the entire hotel, reflecting meticulous attention to detail by the staff.
Most guests found their accommodations to be clean, comfortable and well-appointed with regularly maintained, beautifully clean environments contributing to a pleasant stay. Despite a few mentions of minor housekeeping lapses, the overwhelming consensus points to an outstanding level of cleanliness throughout the hotel, making it a notable choice for travelers prioritizing hygienic and orderly lodging.
The Oriental Jade Hotel stands out for its exceptional staff, consistently praised for their friendliness, professionalism and attentiveness. Guests frequently highlight the team's friendliness with terms such as "super friendly," "kind," and "warm" recurrently used to describe their interactions. The front desk, in particular, receives high accolades for excellent service and effective communication, often making guests feel welcomed and well-cared-for from the moment they arrive.
The hotel staff's attentiveness is notable with numerous mentions of their unwavering effort to go above and beyond to accommodate guests' needs. This attention to detail and hospitality extends beyond basic duties with many testimonials acknowledging the staff's ability to make guests' stays comfortable and memorable. The management team, including names like David, Brian and Charlotte, frequently receives special recognition for their exceptional service and support, often playing a pivotal role in elevating the guest experience.
Moreover, the proficiency in English and the helpful nature of the staff contribute significantly to the overall satisfaction of visitors, enabling easy communication and meticulous attention to guests' requests and inquiries. From the reception to the restaurant and housekeeping, the staff’s dedication to maintaining high standards is evident, making guests feel genuinely welcomed and looked after.
In conclusion, it's clear that the Oriental Jade Hotel's dedicated staff are a key factor in its high ratings, ensuring that every guest enjoys a stay marked by comfort, efficiency and outstanding hospitality.
The Oriental Jade Hotel boasts a largely positive reputation for its Wi-Fi services, described by many guests as excellent, strong and reliable. Among the many highlights, travelers frequently commend the consistently strong signal and the fact that the Wi-Fi works well throughout the entire building. Fast and uninterrupted internet access is a common theme with free Wi-Fi readily available.
However, some guests have encountered issues with the Wi-Fi, noting occasional inconsistency and erratic connections. Despite these few instances, the hotel staff are praised for their prompt and effective responses in resolving any problems.
Set in the heart of the Old Quarter, the hotel’s combination of reliable internet, comfortable rooms and friendly, helpful staff makes it a solid choice for both leisure and business travelers seeking connectivity and convenience during their stay.
The spa at The Oriental Jade Hotel has garnered high praise from visitors for its exceptional services and facilities. Guests have consistently described the spa as excellent, top-notch and superb, citing wonderful and heavenly treatments. The massages come highly recommended with special mentions of the stunningly good Thai massage and outstanding massage service that many found both relaxing and divine.
Reviewers emphasized the spa's professional and caring staff, who contributed to an overall great experience. The facilities themselves were highlighted as wonderful, comfortable and well-developed, adding to the quiet and relaxing ambiance desired by guests.
Guests also appreciated the value for money, noting the spa's affordability without sacrificing quality. Whether visiting for a quick 45-minute treatment included in some room rates or indulging in a luxurious 4-hour session, visitors found the spa services to be excellent and reasonably priced.
Overall, the spa at The Oriental Jade Hotel offers a fantastic and recommended experience, often being described as better than similar services in the UK. The combination of skilled therapists, excellent treatments and friendly service makes it a must-visit part of the hotel.
The Oriental Jade Hotel boasts an impressive gym with many guests praising its well-equipped and functional facilities. Whether referred to as good, nice or even great, the fitness center receives commendations for its top-notch equipment and 24/7 access. Though some note that the gym area can become a little crowded, most appreciate the gym's excellent provisions and the availability of a personal trainer. Despite being on the smaller side, the gym manages to meet guests' workout needs with an array of high-quality equipment and a very nice view. Additionally, the gym's cleanliness and calm atmosphere contribute to a positive workout experience, making it a favored amenity alongside the hotel's lovely rooftop pool and bar area.
The rooftop pool at The Oriental Jade Hotel stands out as a major highlight among guests. With its stunning view and inviting atmosphere, the pool offers a beautiful spot to relax and take in the cityscape. The infinity design of the pool, along with remarkable views of the lake and old quarter, provides an incredible backdrop for both daytime relaxation and evening enjoyment.
Guests frequently commend the pool area for its aesthetic appeal and cleanliness, describing the pool as lovely and pleasant. The rooftop terrace with the pool and bar is often cited as a fantastic addition, enhancing the overall experience with its marvelous views. The space around the pool, including the sunbeds, is noted to be comfortable and a great retreat on hot days.
However, it is important to manage expectations regarding the size and temperature of the pool. Several reviews mention that the pool is on the smaller side, which can sometimes lead to it feeling crowded. The water temperature can also be a bit cold, limiting enjoyment for some visitors on cooler days.
Despite these minor drawbacks, the rooftop pool is overwhelmingly praised for its impressive views, making it a favorite among guests and a memorable feature of the hotel.
Guests at The Oriental Jade Hotel have noted a variety of experiences regarding parking options at the hotel. Many appreciated the availability of valet parking and safe parking spaces, emphasizing the convenience it provided. Some reviews highlighted that there is private parking and that street parking is also an option for guests. In particular, the spacious forecourt allowing taxi access was mentioned as a positive aspect, making pick-up and drop-off hassle-free. Additionally, check-in and departure processes were often described as smooth and well-prepared, adding to the overall ease of parking at the hotel. However, a few guests mentioned having to park far from the hotel due to the lack of available valet service at certain times. Overall, the parking solutions offered at The Oriental Jade Hotel generally met guests' needs and contributed to a comfortable stay.
The Oriental Jade Hotel has received glowing reviews from families who have stayed there, making it an appealing option for those traveling with kids. Guests commonly highlight its family-friendly atmosphere and facilities, which are designed to accommodate both adults and children comfortably.
Families appreciated the spacious and interconnected rooms, which make it easier for larger groups to stay connected while enjoying some privacy. The adjoining rooms are especially popular, facilitating an enjoyable stay for families of various sizes, from those with toddlers to those with teenagers.
The hotel's infinity rooftop pool stands out as a favorite feature, frequently praised by families who find it a delightful spot to unwind and enjoy the views. Proximity to the night market and local sights adds an extra layer of convenience, allowing families to explore the local attractions with ease.
Overall, The Oriental Jade Hotel comes highly recommended for families with numerous guests expressing their intention to return and even recommending it to friends and family. Despite some minor issues with occasional noise from kids in the corridors, the overwhelmingly positive feedback underscores the hotel's strong appeal as a family-friendly destination.
The Oriental Jade Hotel in Hanoi consistently receives praise for its five-star service, luxurious ambiance and exceptional hospitality. Guests highlight the attention to detail, top-notch service and friendly, attentive staff that make every stay memorable. The hotel's boutique charm coupled with modern amenities ensures an overall superb five-star experience.
The hotel is well-regarded for its excellent location, clean rooms and the incredible service provided by the staff, who are often described as super friendly and exceptionally helpful. Many reviews mention that the rooftop pool and the spa services enhance the luxurious feel of the stay. Additionally, the outstanding breakfast and superb value for money make The Oriental Jade Hotel a highly recommended choice for travelers.
Guests consistently describe their stays as the best in Vietnam, often citing the Oriental Jade as the best hotel in Hanoi. Multiple reviews point out the hotel's true five-star experience, comparable to luxury hotels globally. Key aspects that further the five-star recognition include the spectacular rooftop views, impressive interior and an overall welcoming atmosphere.
However, a few reviews note that the hotel sometimes falls short of a five-star standard due to minor issues such as an empty minibar or the absence of an operational bar and all-day dining options. Despite these occasional drawbacks, the overwhelming consensus is that The Oriental Jade Hotel provides an exceptional and worthwhile five-star experience that lives up to its rating.
The Oriental Jade Hotel has received considerable praise for its suitability for business travelers. Its strategic, central location is frequently cited as advantageous for those with corporate engagements, making it convenient for attending meetings and conferences. The hotel's infrastructure is well-tailored for business purposes, featuring dedicated meeting rooms, board rooms and a fully equipped business center. It is ideal for corporate events, workshops and a variety of professional gatherings, offering both accessibility and comprehensive business services.
Guests have highlighted the hotel's business-friendly environment, noting it as a great spot for business stays whether the purpose is meetings or a longer-term professional stay. The facilities also support working from the rooms efficiently, which is a crucial benefit for traveling professionals.
The high service level and attentiveness of the front desk and staff add to the overall positive experience, fostering a helpful and professional atmosphere. This attentive service, combined with the excellent amenities for business needs, makes The Oriental Jade Hotel a highly recommended choice for business travelers.
The Oriental Jade Hotel provides a variety of accessible features for guests with disabilities. Housekeeping staff is noted for being very helpful, contributing positively to the overall experience. The hotel is centrally located and convenient, making it easy to explore the surrounding area. Accessibility is a key aspect of the hotel with wheelchair-friendly facilities including wheel-accessible showers, ramps and elevated beds. The fully accessible suites and gym demonstrate the hotel's commitment to ensuring all guests have a comfortable stay. Additionally, the proximity to the basilica is an added bonus for guests looking to explore nearby attractions. Overall, the Oriental Jade Hotel prioritizes accessibility and convenience for all its guests.
The Oriental Jade Hotel boasts a notable feature: its rooftop pool, which consistently receives high praise from guests. The rooftop pool is frequently described as beautiful with stunning, panoramic views, offering a serene escape right in the heart of Hanoi. Visitors appreciate the pool's magnificent design, often mentioning its infinity edge and the unique perspective it provides over the city and its landmarks, including views of the lake and the famous bridge.
The rooftop also includes a bar, making it a popular spot for relaxation where guests can enjoy a cool beverage while soaking in the breathtaking surroundings. Despite some remarks about the pool being small and occasionally cold, the overall consensus highlights the rooftop pool as a lovely and charming addition to the hotel. The combination of the pool and bar on the rooftop creates a fabulous atmosphere, praised for its peaceful and quiet setting, away from the bustling streets below.
Guests particularly enjoy the sunset views from this vantage point, further enhancing the pool's appeal. In summary, the rooftop pool at The Oriental Jade Hotel stands out for its beautiful aesthetics, quiet ambiance and the unforgettable views it offers of Hanoi.
The Oriental Jade Hotel offers an exceptional experience specially tailored for honeymooners. Guests have repeatedly praised the hotel's romantic and luxurious ambiance, describing their stays as perfect for celebrating their honeymoon. Notable touches include decorated rooms with flowers and petals and special surprises like cakes and wine, which create a memorable stay for couples. Many were delighted with unexpected upgrades and felt warmly welcomed by the staff, who frequently went the extra mile, such as arranging rooms with personalized decorations. The relaxing atmosphere and stunning views only enhanced the romantic experience. Overwhelmingly, honeymooners felt at home and cherished the elegant luxury and attentive service provided during their stay.
Hidden in the heart of Hanoi, The Oriental Jade Hotel presents itself as a luxurious sanctuary, providing an experience that rivals the most esteemed grand hotels of Europe. This high-end boutique haven offers luxury and comfort with a true 5-star service that guests repeatedly praise. From the moment of check-in, featuring a warm washcloth and a fruit drink, to the lavishly appointed rooms and top-tier amenities, the ambiance emits an extraordinary level of luxury and peace.
The hotel's luxurious interior décor and upscale facilities leave a lasting impression, making it an ideal choice for those seeking a sophisticated retreat. Set amid beautiful architecture, the luxury suites boast luxurious bathrooms and an exceptional atmosphere, offering both romantic elegance and unparalleled hospitality.
While a minor enhancement like a Nespresso-type coffee machine could elevate the luxury, the overall experience remains impeccable. Guests are treated to an array of luxurious amenities, including a divine luxury massage, ensuring a comfortable and restful stay. This exquisite attention to detail and service places The Oriental Jade Hotel at the pinnacle of Hanoi's luxury accommodations, providing a well-maintained and opulent atmosphere that is hard to match. This hotel comes highly recommended for travelers in search of a top-tier luxury experience.
The Oriental Jade Hotel offers a romantic escape perfect for couples and honeymooners. Guests rave about the beautifully decorated rooms and special touches like petals and gifts that make stays memorable. The rooftop dining experience, combined with stunning views and a poolside bar overlooking the lake, adds to the romantic ambiance. The hotel’s location in a quiet area enhances the serene and intimate atmosphere.
Visitors celebrate its luxury features, such as divine massages and couples particularly enjoy the romantic elegance and calm environment. The hotel is often recommended for special occasions like honeymoons and birthdays, thanks to its thoughtful decorations and added romantic details. The nearby romantic restaurants and available excursions to Halong Bay further enrich the romantic experience.
For those seeking a romantic retreat with fantastic views, a relaxing pool and a luxurious vibe, The Oriental Jade Hotel is highly recommended.
Location Show Map
Location
This prime location is perfect for those who wish to explore Hanoi on foot, as everything worth seeing is just a short stroll away. Whether you're looking to discover historical sites, delve into the vibrant street food scene or simply enjoy an evening walk around the lake, The Oriental Jade Hotel provides an ideal starting point. Positioned conveniently close to both the Old Quarter and the French Quarter, guests have described the location as fantastic, brilliant and simply perfect.
What's more, the area is noted for being safe and quiet despite its central location. Visitors have appreciated this combination of convenience and tranquility, highlighting how well-placed the hotel is for a comprehensive Hanoi experience. The hotel's proximity to key transportation routes also means that getting around the city is hassle-free.
In summary, The Oriental Jade Hotel's location is highly praised for its centrality, enabling guests to immerse themselves in the rich cultural tapestry of Hanoi with ease and comfort.
Breakfast
The breakfast service is frequently noted as excellent with friendly and helpful staff enhancing the experience. The layout ensures that there is something for everyone, including creative and extensive buffets featuring delicious and colorful presentations. While a small number of reviews suggest that certain items could be fresher or more varied, the overwhelming majority regard the breakfast as exceptional.
Taste and presentation consistently earn accolades with terms like sumptuous, luxurious and spectacular frequently appearing in the reviews. Guests appreciate the wide range of choices, including freshly baked goods, hot soups, fresh fruits and juices, which leave nothing to be desired. Overall, the breakfast at The Oriental Jade Hotel is described as fabulous, delicious and a key reason why many guests remember their stay fondly and would recommend it to others.
Dinner
The breakfast also receives commendations for its varied and abundant selection, often considered the best by visitors during their travels in Vietnam. However, there are occasional mentions of the need for staff prompts to replenish food and drinks.
Service in the restaurant is frequently described as fantastic, contributing to a lovely dining atmosphere. Some guests did encounter limitations such as the absence of vegetarian options and the impact of COVID-19 on dining availability with the restaurant being closed for lunch and dinner at times.
Despite a few criticisms, the majority of guests appreciate the high quality and delightful taste of the food at The Oriental Jade Hotel, making it a notable part of their stay.
Rooms
Visitors appreciated the functional and luxurious design of the accommodations with amenities that cater to a wide range of needs. The modern aesthetic, combined with meticulous upkeep, provides an inviting and cozy atmosphere. Rooms, whether described as suites or standard, were often characterized as spacious, boasting plenty of natural light and thoughtful layouts.
Aside from the aesthetics, guests also noted the practical aspects such as good air conditioning, excellent showers and luxurious bath facilities. Despite occasional mentions of smaller room sizes, the overall sentiment remained overwhelmingly positive. The interconnected rooms and availability of suites with terraces added to the appeal for families or larger groups.
In sum, the rooms at The Oriental Jade Hotel offer a blend of style, comfort and cleanliness, making them a highly regarded aspect of the hotel experience. The attention to detail in both design and maintenance ensures a stay that meets and often exceeds guest expectations.
Beds
Many mentioned that the bedding, including the pillows, was particularly comfortable, leading to great sleeping quality. The mattresses were generally described as comfortable, firm and supportive with some guests even stating it was the most comfortable bed they had experienced in Asia.
Despite one or two mentions of hard mattresses causing discomfort, the overwhelming sentiment was positive, affirming that the beds and bedding at The Oriental Jade Hotel significantly contribute to a restful and pleasant stay.
Cleanliness
The hotel's overall property, including facilities, is also praised for being very well-maintained, bright and modern. Nearly all reviews emphasize the super cleanliness of not just the individual rooms but of the entire hotel, reflecting meticulous attention to detail by the staff.
Most guests found their accommodations to be clean, comfortable and well-appointed with regularly maintained, beautifully clean environments contributing to a pleasant stay. Despite a few mentions of minor housekeeping lapses, the overwhelming consensus points to an outstanding level of cleanliness throughout the hotel, making it a notable choice for travelers prioritizing hygienic and orderly lodging.
Staff
The hotel staff's attentiveness is notable with numerous mentions of their unwavering effort to go above and beyond to accommodate guests' needs. This attention to detail and hospitality extends beyond basic duties with many testimonials acknowledging the staff's ability to make guests' stays comfortable and memorable. The management team, including names like David, Brian and Charlotte, frequently receives special recognition for their exceptional service and support, often playing a pivotal role in elevating the guest experience.
Moreover, the proficiency in English and the helpful nature of the staff contribute significantly to the overall satisfaction of visitors, enabling easy communication and meticulous attention to guests' requests and inquiries. From the reception to the restaurant and housekeeping, the staff’s dedication to maintaining high standards is evident, making guests feel genuinely welcomed and looked after.
In conclusion, it's clear that the Oriental Jade Hotel's dedicated staff are a key factor in its high ratings, ensuring that every guest enjoys a stay marked by comfort, efficiency and outstanding hospitality.
Wi-Fi
However, some guests have encountered issues with the Wi-Fi, noting occasional inconsistency and erratic connections. Despite these few instances, the hotel staff are praised for their prompt and effective responses in resolving any problems.
Set in the heart of the Old Quarter, the hotel’s combination of reliable internet, comfortable rooms and friendly, helpful staff makes it a solid choice for both leisure and business travelers seeking connectivity and convenience during their stay.
Spa
Reviewers emphasized the spa's professional and caring staff, who contributed to an overall great experience. The facilities themselves were highlighted as wonderful, comfortable and well-developed, adding to the quiet and relaxing ambiance desired by guests.
Guests also appreciated the value for money, noting the spa's affordability without sacrificing quality. Whether visiting for a quick 45-minute treatment included in some room rates or indulging in a luxurious 4-hour session, visitors found the spa services to be excellent and reasonably priced.
Overall, the spa at The Oriental Jade Hotel offers a fantastic and recommended experience, often being described as better than similar services in the UK. The combination of skilled therapists, excellent treatments and friendly service makes it a must-visit part of the hotel.
Gym
Pool
Guests frequently commend the pool area for its aesthetic appeal and cleanliness, describing the pool as lovely and pleasant. The rooftop terrace with the pool and bar is often cited as a fantastic addition, enhancing the overall experience with its marvelous views. The space around the pool, including the sunbeds, is noted to be comfortable and a great retreat on hot days.
However, it is important to manage expectations regarding the size and temperature of the pool. Several reviews mention that the pool is on the smaller side, which can sometimes lead to it feeling crowded. The water temperature can also be a bit cold, limiting enjoyment for some visitors on cooler days.
Despite these minor drawbacks, the rooftop pool is overwhelmingly praised for its impressive views, making it a favorite among guests and a memorable feature of the hotel.
Parking
Family
Families appreciated the spacious and interconnected rooms, which make it easier for larger groups to stay connected while enjoying some privacy. The adjoining rooms are especially popular, facilitating an enjoyable stay for families of various sizes, from those with toddlers to those with teenagers.
The hotel's infinity rooftop pool stands out as a favorite feature, frequently praised by families who find it a delightful spot to unwind and enjoy the views. Proximity to the night market and local sights adds an extra layer of convenience, allowing families to explore the local attractions with ease.
Overall, The Oriental Jade Hotel comes highly recommended for families with numerous guests expressing their intention to return and even recommending it to friends and family. Despite some minor issues with occasional noise from kids in the corridors, the overwhelmingly positive feedback underscores the hotel's strong appeal as a family-friendly destination.
5 Star
The hotel is well-regarded for its excellent location, clean rooms and the incredible service provided by the staff, who are often described as super friendly and exceptionally helpful. Many reviews mention that the rooftop pool and the spa services enhance the luxurious feel of the stay. Additionally, the outstanding breakfast and superb value for money make The Oriental Jade Hotel a highly recommended choice for travelers.
Guests consistently describe their stays as the best in Vietnam, often citing the Oriental Jade as the best hotel in Hanoi. Multiple reviews point out the hotel's true five-star experience, comparable to luxury hotels globally. Key aspects that further the five-star recognition include the spectacular rooftop views, impressive interior and an overall welcoming atmosphere.
However, a few reviews note that the hotel sometimes falls short of a five-star standard due to minor issues such as an empty minibar or the absence of an operational bar and all-day dining options. Despite these occasional drawbacks, the overwhelming consensus is that The Oriental Jade Hotel provides an exceptional and worthwhile five-star experience that lives up to its rating.
Business
Guests have highlighted the hotel's business-friendly environment, noting it as a great spot for business stays whether the purpose is meetings or a longer-term professional stay. The facilities also support working from the rooms efficiently, which is a crucial benefit for traveling professionals.
The high service level and attentiveness of the front desk and staff add to the overall positive experience, fostering a helpful and professional atmosphere. This attentive service, combined with the excellent amenities for business needs, makes The Oriental Jade Hotel a highly recommended choice for business travelers.
Accessible
Outdoor Pool
The rooftop also includes a bar, making it a popular spot for relaxation where guests can enjoy a cool beverage while soaking in the breathtaking surroundings. Despite some remarks about the pool being small and occasionally cold, the overall consensus highlights the rooftop pool as a lovely and charming addition to the hotel. The combination of the pool and bar on the rooftop creates a fabulous atmosphere, praised for its peaceful and quiet setting, away from the bustling streets below.
Guests particularly enjoy the sunset views from this vantage point, further enhancing the pool's appeal. In summary, the rooftop pool at The Oriental Jade Hotel stands out for its beautiful aesthetics, quiet ambiance and the unforgettable views it offers of Hanoi.
Honeymoon
Luxury
The hotel's luxurious interior décor and upscale facilities leave a lasting impression, making it an ideal choice for those seeking a sophisticated retreat. Set amid beautiful architecture, the luxury suites boast luxurious bathrooms and an exceptional atmosphere, offering both romantic elegance and unparalleled hospitality.
While a minor enhancement like a Nespresso-type coffee machine could elevate the luxury, the overall experience remains impeccable. Guests are treated to an array of luxurious amenities, including a divine luxury massage, ensuring a comfortable and restful stay. This exquisite attention to detail and service places The Oriental Jade Hotel at the pinnacle of Hanoi's luxury accommodations, providing a well-maintained and opulent atmosphere that is hard to match. This hotel comes highly recommended for travelers in search of a top-tier luxury experience.
Romantic
Visitors celebrate its luxury features, such as divine massages and couples particularly enjoy the romantic elegance and calm environment. The hotel is often recommended for special occasions like honeymoons and birthdays, thanks to its thoughtful decorations and added romantic details. The nearby romantic restaurants and available excursions to Halong Bay further enrich the romantic experience.
For those seeking a romantic retreat with fantastic views, a relaxing pool and a luxurious vibe, The Oriental Jade Hotel is highly recommended.
Yes, The Oriental Jade Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at The Oriental Jade Hotel.
No, The Oriental Jade Hotel doesn't allow dogs.
No, parking facilities aren't available at The Oriental Jade Hotel.
Yes, The Oriental Jade Hotel has a gym.
Location Show Map
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