Red Roof Inn PLUS+ Baltimore - Washington DC/BWI South
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Summary of reviewsThe Red Roof Inn PLUS+ Baltimore - Washington DC/BWI South boasts a prime location that is highly praised by guests. Its convenient proximity to major highways and the Baltimore/Washington International Airport (BWI) makes it an excellent choice for travelers. The quiet surroundings provide a peaceful stay and nearby restaurants and shopping options enhance its appeal. The location is ideal for those attending events or wanting to explore the region.
Guest reviews on the rooms are mixed but tend to lean positive regarding cleanliness and functionality. Many guests found the rooms to be clean, of a decent size, recently upgraded and quiet. However, there were recurring issues like the smell of cigarette smoke in non-smoking rooms, flat pillows and the lack of standard amenities like refrigerators or microwaves. Some guests pointed out maintenance issues such as smoke marks on bedding and dirty areas, which detracted from an otherwise adequate stay.
Cleanliness feedback for the hotel is varied. While some guests reported clean and safe rooms, many highlighted problems with dirty rooms, unpleasant odors, inadequate cleaning service and general unkemptness, including in the reception area. This indicates a significant need for improvement in hotel upkeep.
Staff experiences at the hotel are mixed as well. Positive reviews commend the staff for being accommodating, friendly and delivering excellent customer service, contributing to efficient check-in and check-out processes. However, issues of unprofessional behavior and negligence were noted, indicating inconsistent customer service across guests' experiences.
Feedback on the beds is also divided. Many guests appreciated the clean and comfortable beds, often describing their sleep quality as good. Nonetheless, some reviews mentioned discomfort due to overly soft or worn-out mattresses, flat pillows and bed frame issues.
In summary, the Red Roof Inn PLUS+ Baltimore - Washington DC/BWI South offers a convenient location and functional amenities that cater well to transient travelers. However, the hotel has areas requiring attention, particularly in cleanliness, maintenance and consistency in customer service.
Categories
Guest reviews on the rooms are mixed but tend to lean positive regarding cleanliness and functionality. Many guests found the rooms to be clean, of a decent size, recently upgraded and quiet. However, there were recurring issues like the smell of cigarette smoke in non-smoking rooms, flat pillows and the lack of standard amenities like refrigerators or microwaves. Some guests pointed out maintenance issues such as smoke marks on bedding and dirty areas, which detracted from an otherwise adequate stay.
Cleanliness feedback for the hotel is varied. While some guests reported clean and safe rooms, many highlighted problems with dirty rooms, unpleasant odors, inadequate cleaning service and general unkemptness, including in the reception area. This indicates a significant need for improvement in hotel upkeep.
Staff experiences at the hotel are mixed as well. Positive reviews commend the staff for being accommodating, friendly and delivering excellent customer service, contributing to efficient check-in and check-out processes. However, issues of unprofessional behavior and negligence were noted, indicating inconsistent customer service across guests' experiences.
Feedback on the beds is also divided. Many guests appreciated the clean and comfortable beds, often describing their sleep quality as good. Nonetheless, some reviews mentioned discomfort due to overly soft or worn-out mattresses, flat pillows and bed frame issues.
In summary, the Red Roof Inn PLUS+ Baltimore - Washington DC/BWI South offers a convenient location and functional amenities that cater well to transient travelers. However, the hotel has areas requiring attention, particularly in cleanliness, maintenance and consistency in customer service.
Dog Friendly Hotel
Red Roof Inn PLUS+ Baltimore - Washington DC/BWI South allows 1 pet up to 80 lbs for no additional fee, and 2 pets up to 80 lbs for $15 per night (not to exceed $105 per stay). Both dogs and cats are welcome, but pets may not be left in the room unattended. There are grassy areas on the property for pet relief.
Accessible Hotel
3-Star Hotel
Guest Reviews
The Red Roof Inn PLUS+ Baltimore - Washington DC/BWI South boasts a favorable location praised by many guests. Positioned conveniently near major highways, the hotel offers easy access to both Baltimore and Washington DC. Its proximity to Baltimore/Washington International Airport (BWI) makes it an excellent choice for travelers with layovers or early flights.
Guests appreciate the quiet and peaceful surroundings, which contribute to a restful stay. The hotel's closeness to various restaurants, including the notable Orient Express Restaurant and shopping options like nearby malls, enhances the convenience factor. Altogether, the location is ideal for those attending events, willing to explore the region or simply seeking affordable accommodation with easy transport links.
The reviews for Red Roof Inn PLUS+ Baltimore - Washington DC/BWI South highlight a mixed experience when it comes to their guest rooms. Positive mentions frequently point out that the rooms are clean and of a good size with some noting that the rooms have received recent upgrades. Guests appreciate that the basic needs are covered and many found the rooms to be functional and quiet.
However, there are areas of concern that seem to detract from the overall experience. A recurring issue is the smell of cigarette smoke in rooms that are supposed to be non-smoking and some guests even noticed smoke marks on the bedding. Additionally, while some found the bed comfortable, others mentioned the pillows were flat and the mattress less satisfactory. The absence of standard amenities like a refrigerator and microwave in some rooms also caused disappointment.
In terms of cleanliness, while many found the room tidy, others noted specific issues such as dirty areas under the bed or a generally dirty reception area in need of better cleaning. The rooms also appear smaller and more spartan compared to how they are depicted in booking photos.
Overall, it seems that guests can expect a clean and serviceable room but may encounter sporadic issues related to comfort and maintenance.
At Red Roof Inn PLUS+ Baltimore - Washington DC/BWI South, guest feedback on the beds is mixed. Many visitors appreciated the clean and comfortable beds, highlighting that the rooms were also maintained to a good standard. Some guests found the beds to be super comfy, offering a good night’s sleep. On the other hand, several guests reported dissatisfaction, mentioning discomfort due to overly soft mattresses and issues such as a cracked bed frame and worn-out beds. Pillow top mattresses were noted, but some guests found the pillows flat and missed having amenities like a microwave or mini fridge in the room. Despite these drawbacks, the proximity to a popular Bavarian restaurant was a notable highlight for many.
Red Roof Inn PLUS+ Baltimore - Washington DC/BWI South has received mixed feedback regarding cleanliness. While some guests found their rooms to be clean and the environment safe, a significant number of reviews pointed to issues with the overall upkeep of the hotel. Many guests reported their rooms as dirty with specific mentions of unpleasant odors, ranging from smoke to mold and even animal smells. There were also frequent complaints about unclean bathrooms, spotty linens and an overall sense of the place being filthy and unkempt. Issues such as dusty areas, dirty footprints and even bug infestations were noted. Several guests mentioned that the cleaning crew's service was inadequate with some rooms not being cleaned at all during their stay. While there are positive comments about some rooms being nice and clean, the overwhelming feedback indicates that improvements in cleanliness and maintenance are required.
The staff at Red Roof Inn PLUS+ Baltimore - Washington DC/BWI South garnered mixed reviews from guests. On the bright side, many found the staff to be accommodating, friendly and possessing great attitudes. There were numerous mentions of excellent customer service with some guests highlighting specific pleasant interactions with front desk personnel and maids. Additionally, quick check-ins and outs contributed to the positive experiences.
However, several reviews pointed out significant issues. Some guests reported unprofessional and rude behavior with specific instances of staff neglecting their duties in the reception area, smoking outside and even indulging in unprofessional activities. Cleanliness in the reception area was also criticized, indicating the need for better upkeep.
Overall, while many guests appreciated the friendliness and helpfulness of the staff, others had starkly different experiences, pointing to inconsistency in customer service.
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Location
Guests appreciate the quiet and peaceful surroundings, which contribute to a restful stay. The hotel's closeness to various restaurants, including the notable Orient Express Restaurant and shopping options like nearby malls, enhances the convenience factor. Altogether, the location is ideal for those attending events, willing to explore the region or simply seeking affordable accommodation with easy transport links.
Rooms
However, there are areas of concern that seem to detract from the overall experience. A recurring issue is the smell of cigarette smoke in rooms that are supposed to be non-smoking and some guests even noticed smoke marks on the bedding. Additionally, while some found the bed comfortable, others mentioned the pillows were flat and the mattress less satisfactory. The absence of standard amenities like a refrigerator and microwave in some rooms also caused disappointment.
In terms of cleanliness, while many found the room tidy, others noted specific issues such as dirty areas under the bed or a generally dirty reception area in need of better cleaning. The rooms also appear smaller and more spartan compared to how they are depicted in booking photos.
Overall, it seems that guests can expect a clean and serviceable room but may encounter sporadic issues related to comfort and maintenance.
Beds
Cleanliness
Staff
However, several reviews pointed out significant issues. Some guests reported unprofessional and rude behavior with specific instances of staff neglecting their duties in the reception area, smoking outside and even indulging in unprofessional activities. Cleanliness in the reception area was also criticized, indicating the need for better upkeep.
Overall, while many guests appreciated the friendliness and helpfulness of the staff, others had starkly different experiences, pointing to inconsistency in customer service.
No, Red Roof Inn PLUS+ Baltimore - Washington DC/BWI South doesn't have any pool.
No, a spa isn't available at Red Roof Inn PLUS+ Baltimore - Washington DC/BWI South.
Yes, Red Roof Inn PLUS+ Baltimore - Washington DC/BWI South welcomes dogs.
No, parking facilities aren't available at Red Roof Inn PLUS+ Baltimore - Washington DC/BWI South.
No, Red Roof Inn PLUS+ Baltimore - Washington DC/BWI South doesn't have a gym.
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