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Summary of reviewsThe 'SureStay Plus Hotel by Best Western Sevierville' generally receives positive feedback for its location, staff, breakfast options and amenities, although some areas show room for improvement.
The hotel's location is particularly praised for its convenience and proximity to popular attractions such as Pigeon Forge and the Great Smoky Mountain National Park. Its central positioning provides easy access to shopping centers, grocery stores and dining options, adding to its appeal for those wanting to explore nearby sites or attend events at the convention center. The combination of accessibility to major tourist spots and a quieter retreat makes it a practical choice for a range of travelers.
Guests also appreciate the good variety and quality of the breakfast offered with options including hot items like waffles, scrambled eggs, sausage and biscuits with gravy. Despite some comments about occasional food quality issues and limited variety, the breakfast experience is largely positive, contributing to the overall satisfaction of guests.
The rooms at the hotel receive mixed reviews, but many guests highlight their cleanliness, comfort and modern updates. Features such as comfortable beds and useful amenities like fridges and microwaves are noted positively. However, consistent issues like small room sizes, occasional cleanliness lapses and noise due to thin walls suggest a need for more uniform maintenance.
Cleanliness is another area with mixed feedback. While many visitors describe the facilities as well-maintained and the housekeeping staff as efficient and friendly, there are notable inconsistencies. Problems such as dirty floors, unclean bathrooms and unemptied trash bins have been reported, indicating a need for more thorough and consistent cleaning practices.
The staff at the hotel are generally commended for their friendliness, helpfulness and professionalism. Many guests note positive interactions with the reception team and management, although some reviews mention occasional instances of unhelpfulness or rudeness from front desk staff, pointing to variability in guest service experiences.
Free WiFi service at the hotel receives mixed reviews with some guests finding it reliable and others experiencing weak or intermittent signals, especially in certain areas like rooms and the pool. Consistency in connectivity is a recurring issue.
The pool area, described as refreshing and clean by many guests, did receive some negative remarks about its size, cleanliness and occasional maintenance issues. Despite this, the pool remains a popular feature for many visitors.
Parking at the hotel is generally considered adequate with plenty of spaces available and described as clean and safe. However, some guests encountered challenges with full lots and tight spaces, particularly during peak times.
Lastly, the beds at the SureStay Plus Hotel receive mixed feedback. While many guests find them comfortable and conducive to a good night's sleep, some describe the beds as too firm or hard, occasionally with issues related to bedding cleanliness.
Overall, the 'SureStay Plus Hotel by Best Western Sevierville' is favored for its strategic location, accommodating staff and value for money. Ensuring consistent room maintenance, cleanliness and service standards could further enhance the guest experience.
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