The Close Airport
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Summary of reviews'The Close Airport' consistently garners positive feedback for its prime location, especially for those needing quick access to Heathrow Airport. Guests frequently highlight the ease of finding the hotel and its proximity to transport links, making it ideal for overnight stays or early flights. Additionally, visitors appreciate the value for money, combining competitive pricing with satisfactory facilities like parking and self-check-in.
The cleanliness of the establishment receives constant praise with many noting that the rooms and shared spaces are well-maintained and modern. Guests find the rooms comfortable, clean and warm, often highlighting the comfortable beds as a notable feature. Although the rooms are typically basic and somewhat small without extensive amenities like microwaves or bedside lights, they are deemed suitable for short stays.
The hotel's free WiFi service meets most guests' needs, providing fast and reliable connectivity for regular use, including video calls. The only occasional issue noted pertains to connectivity in specific rooms. Parking, despite being limited, is also valued for its convenience and being free of charge, which appeals particularly to budget-conscious travelers.
The staff experience, however, yields mixed reviews. Remote assistance and phone support are often commended for efficiency and helpfulness, but the lack of on-site staff presence and some instances of unresponsive or unhelpful behavior impact guest satisfaction negatively.
In summary, 'The Close Airport' stands out for its strategic location, affordability, cleanliness and overall practicality, making it a highly recommended choice for travelers with early flights or short stays.
The cleanliness of the establishment receives constant praise with many noting that the rooms and shared spaces are well-maintained and modern. Guests find the rooms comfortable, clean and warm, often highlighting the comfortable beds as a notable feature. Although the rooms are typically basic and somewhat small without extensive amenities like microwaves or bedside lights, they are deemed suitable for short stays.
The hotel's free WiFi service meets most guests' needs, providing fast and reliable connectivity for regular use, including video calls. The only occasional issue noted pertains to connectivity in specific rooms. Parking, despite being limited, is also valued for its convenience and being free of charge, which appeals particularly to budget-conscious travelers.
The staff experience, however, yields mixed reviews. Remote assistance and phone support are often commended for efficiency and helpfulness, but the lack of on-site staff presence and some instances of unresponsive or unhelpful behavior impact guest satisfaction negatively.
In summary, 'The Close Airport' stands out for its strategic location, affordability, cleanliness and overall practicality, making it a highly recommended choice for travelers with early flights or short stays.
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Guest Reviews
The Close Airport garners positive acclaim for its unbeatable location, especially for travelers seeking convenient access to Heathrow Airport. Guests frequently highlight its proximity to the airport, often mentioning it as ideal for quick overnight stays or early morning flights. The location is praised as easy to find and situated in a quiet, safe area with excellent transport links, including nearby bus stops.
Moreover, the hotel’s value for money is well-received with many guests appreciating the competitive pricing combined with satisfactory facilities. On-site amenities like parking and self-check-in add to the convenience, making the stay hassle-free. Visitors also commend the cleanliness and spaciousness of the rooms, noting the available kitchen facilities as a bonus.
Proximity to local eateries and notable spots like The Pheasant pub further enhances its appeal. Overall, the combination of a prime location, affordability, cleanliness and ease of access positions The Close Airport as a highly recommended option for those traveling through Heathrow.
The Close Airport receives mixed reviews regarding its rooms. Positively, the rooms are frequently described as clean, conveniently located near the airport and suitable for short stays. Cleanliness appears consistent with multiple guests finding the rooms, bathrooms and shared spaces very clean and modern. Comfort is another recurring theme with many finding the beds comfortable and the rooms warm and toasty.
However, there are notable downsides. The rooms are often described as basic and small, lacking essential facilities such as microwaves, cutlery and bedside lights. Some guests also mention that the photos don't accurately represent the actual rooms with issues like broken locks, dusty countertops and minimal decor. Shared bathrooms, while generally clean, sometimes pose inconvenience and the absence of individual room cooling controls can lead to discomfort.
In summary, The Close Airport provides clean, comfortable and basic accommodations that are ideal for brief stays, especially for travelers with early flights. However, potential guests should manage expectations regarding room size and amenities.
The beds at The Close Airport have largely received positive feedback from guests with many describing them as comfortable, very comfortable or super comfortable. Several reviewers specifically highlighted the memory foam mattresses and clean bedding, enhancing their overall experience. The spacious rooms, comfy double beds and quality of internet service paired well with the comfortable sleeping arrangements.
However, there were a few mentions of discomfort with some guests noting mattresses as uncomfortable, mediocre or old. The pillows also received some criticism for being too soft or too high, leading to a less favorable sleeping experience for a few visitors. Despite these occasional negative remarks, the consensus leans towards the beds being a strong point in the overall guest experience at The Close Airport.
'The Close Airport' hotel consistently impresses guests with its cleanliness. The reviews praise the hotel as very clean, mentioning both the rooms and facilities. Guests found the establishment clean, modern and practical with tidy rooms and spotless communal areas such as bathrooms and kitchens. The proximity to Heathrow Airport adds to its convenience, especially for those with early flights. While some did note minor issues like dust on skirting boards, mold in shower walls and basic room settings, overall, the emphasis is on a clean, quiet and comfortable stay. The cleanliness, coupled with easy access to the airport, makes it a convenient and practical choice for travelers.
The reviews for 'The Close Airport' highlight a mixed experience with the hotel staff with significant praise for their efficiency and helpfulness, particularly during the check-in process. Guests noted great communication with the property, including late-night phone support where staff provided step-by-step assistance. However, the positive impressions end there for many guests.
A recurring theme among the reviews is the lack of on-site staff presence. Many guests reported that they never actually saw any staff members in person with all interactions being conducted over the phone. This virtual assistance was described as efficient by some, yet others felt unsupported and expressed frustration at the lack of physical presence, particularly during emergencies or late check-ins. Issues with reaching staff outside of working hours were also noted with some finding no one to assist them upon arrival or during their stay.
On the downside, some reviews mentioned encounters with unhelpful or rude staff. Instances of unfriendly or even outright rude behavior from cleaning staff and management were highlighted with guests feeling let down when in need of assistance. Despite a few positive comments about cooperation from management, there were also mentions of management being unavailable, unresponsive to messages and unwilling to provide remediation or refunds when issues arose.
Overall, while there are elements of good phone support and efficient remote communication, the hotel appears to struggle significantly with on-site service and staff availability, leading to mixed customer experiences.
The Close Airport hotel generally provides reliable and fast WiFi with several guests affirming its quality. Many reviews highlighted that the internet speed was adequate for regular use and even video calls. A few guests mentioned that the Wi-Fi network was seamlessly integrated with other hotel amenities, ensuring that everything functioned smoothly. However, it was noted that the Wi-Fi telephone network in room 7 was very weak, suggesting that connectivity might vary slightly depending on the room location. Overall, the WiFi service at The Close Airport hotel is mostly positive, supporting the needs of everyday travelers effectively.
The Close Airport offers a convenient parking solution for guests needing easy access to Heathrow Airport. While parking on-site is indeed limited, typically accommodating around two to three cars, many find it a satisfactory arrangement. The availability of off-street or private parking is highlighted as a significant advantage, providing peace of mind for those who manage to secure a spot. It's noted that parking is available free of charge, which adds to the hotel's appeal for budget-conscious travelers. Despite the challenge of not being able to reserve a space, the first-come, first-served policy still allows some guests to benefit from the complimentary parking. The location near the airport further enhances the value, proving to be an excellent choice for those with delayed flights or looking for economical alternatives to more expensive nearby accommodations. Overall, the parking situation, despite being minimal and sometimes requiring on-street options, is perceived positively when available.
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Location
Moreover, the hotel’s value for money is well-received with many guests appreciating the competitive pricing combined with satisfactory facilities. On-site amenities like parking and self-check-in add to the convenience, making the stay hassle-free. Visitors also commend the cleanliness and spaciousness of the rooms, noting the available kitchen facilities as a bonus.
Proximity to local eateries and notable spots like The Pheasant pub further enhances its appeal. Overall, the combination of a prime location, affordability, cleanliness and ease of access positions The Close Airport as a highly recommended option for those traveling through Heathrow.
Rooms
However, there are notable downsides. The rooms are often described as basic and small, lacking essential facilities such as microwaves, cutlery and bedside lights. Some guests also mention that the photos don't accurately represent the actual rooms with issues like broken locks, dusty countertops and minimal decor. Shared bathrooms, while generally clean, sometimes pose inconvenience and the absence of individual room cooling controls can lead to discomfort.
In summary, The Close Airport provides clean, comfortable and basic accommodations that are ideal for brief stays, especially for travelers with early flights. However, potential guests should manage expectations regarding room size and amenities.
Beds
However, there were a few mentions of discomfort with some guests noting mattresses as uncomfortable, mediocre or old. The pillows also received some criticism for being too soft or too high, leading to a less favorable sleeping experience for a few visitors. Despite these occasional negative remarks, the consensus leans towards the beds being a strong point in the overall guest experience at The Close Airport.
Cleanliness
Staff
A recurring theme among the reviews is the lack of on-site staff presence. Many guests reported that they never actually saw any staff members in person with all interactions being conducted over the phone. This virtual assistance was described as efficient by some, yet others felt unsupported and expressed frustration at the lack of physical presence, particularly during emergencies or late check-ins. Issues with reaching staff outside of working hours were also noted with some finding no one to assist them upon arrival or during their stay.
On the downside, some reviews mentioned encounters with unhelpful or rude staff. Instances of unfriendly or even outright rude behavior from cleaning staff and management were highlighted with guests feeling let down when in need of assistance. Despite a few positive comments about cooperation from management, there were also mentions of management being unavailable, unresponsive to messages and unwilling to provide remediation or refunds when issues arose.
Overall, while there are elements of good phone support and efficient remote communication, the hotel appears to struggle significantly with on-site service and staff availability, leading to mixed customer experiences.
Wi-Fi
Parking
No, The Close Airport doesn't have any pool.
No, a spa isn't available at The Close Airport.
No, The Close Airport doesn't allow dogs.
Yes, parking facilities are available at The Close Airport.
No, The Close Airport doesn't have a gym.
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