Harrison Hot Springs Resort & Spa
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Summary of reviewsHarrison Hot Springs Resort & Spa, nestled in the picturesque town of Harrison, enjoys an unbeatable location on the shores of Lake Harrison. Guests frequently praise this charming setting, emphasizing its natural beauty, proximity to the beach, walking trails and a variety of dining options. The convenience of having everything within walking distance adds to the appeal, making it an ideal spot for both relaxation and exploration. Tranquil surroundings and easy access to outdoor adventures enhance the overall experience.
The breakfast experience at the resort receives mixed reviews. Many appreciate the variety, taste and freshness, particularly at the Lakeside Restaurant, which offers scenic lake views. However, some guests find the breakfast to be overpriced and desire a more inclusive offering with diverse dietary options. Service and quality are commended but pricing remains a point of contention.
Dinner at the resort also garners positive feedback, especially at the Copper Room Western restaurant known for excellent service and nostalgic charm. The bar and outdoor restaurant are additional highlights. However, the limited and sometimes inconsistent dining options and high prices are noted areas for improvement.
Rooms at the resort receive mixed feedback. Positively, they are often praised for cleanliness, spaciousness and comfort, offering beautiful lake or mountain views. However, many rooms, particularly in older sections, are deemed in need of renovation due to outdated furnishings and lack of air conditioning. Some complaints focus on cleanliness issues and basic amenities, despite general comfort when updated.
Cleanliness throughout the resort presents a mixed picture. While some rooms and the pools are noted for their cleanliness, certain areas reveal issues like dirty hall carpets, stained rugs and musty smells. Frequent cleaning services and better upkeep are cited as needs for improvement.
The staff at the resort are generally praised for their friendliness and helpfulness, particularly in the front desk and dining areas. However, instances of inconsistent service and unprofessional behavior are noted, suggesting that customer service training could be beneficial. Despite occasional slow service, guests commend the team for their accommodating attitude and efforts to provide a pleasant stay.
The free Wi-Fi at the resort is a significant issue with many guests reporting it to be weak, inconsistent and often non-functional, adding frustration to their experience. The internet service requires substantial improvements to meet guest expectations.
The spa facilities at the resort are largely appreciated for their relaxing ambiance and therapeutic benefits. Guests laud the beautiful pools and hot spring spa, although some feel updates and better maintenance are needed. The overall spa experience is positive, but logistical issues and accessibility challenges are noted.
Pools at the resort receive high praise for their variety and clean, therapeutic waters. The adult-only pool and designated times for adults enhance the tranquility. Despite some maintenance complaints and occasional overcrowding, the pools are a central and cherished feature of the resort.
Families find the resort highly accommodating and kid-friendly, enjoying numerous activities tailored for children. The well-designed rooms and separate pool sections for kids and adults ensure an enjoyable stay for families. Returning guests and memorable experiences highlight the resort's ability to create lasting family memories.
Overall, Harrison Hot Springs Resort & Spa offers a captivating location with a variety of amenities that enhance relaxation and enjoyment, though areas such as room updates, Wi-Fi improvements and service consistency need attention for an even better guest experience.
Categories
The breakfast experience at the resort receives mixed reviews. Many appreciate the variety, taste and freshness, particularly at the Lakeside Restaurant, which offers scenic lake views. However, some guests find the breakfast to be overpriced and desire a more inclusive offering with diverse dietary options. Service and quality are commended but pricing remains a point of contention.
Dinner at the resort also garners positive feedback, especially at the Copper Room Western restaurant known for excellent service and nostalgic charm. The bar and outdoor restaurant are additional highlights. However, the limited and sometimes inconsistent dining options and high prices are noted areas for improvement.
Rooms at the resort receive mixed feedback. Positively, they are often praised for cleanliness, spaciousness and comfort, offering beautiful lake or mountain views. However, many rooms, particularly in older sections, are deemed in need of renovation due to outdated furnishings and lack of air conditioning. Some complaints focus on cleanliness issues and basic amenities, despite general comfort when updated.
Cleanliness throughout the resort presents a mixed picture. While some rooms and the pools are noted for their cleanliness, certain areas reveal issues like dirty hall carpets, stained rugs and musty smells. Frequent cleaning services and better upkeep are cited as needs for improvement.
The staff at the resort are generally praised for their friendliness and helpfulness, particularly in the front desk and dining areas. However, instances of inconsistent service and unprofessional behavior are noted, suggesting that customer service training could be beneficial. Despite occasional slow service, guests commend the team for their accommodating attitude and efforts to provide a pleasant stay.
The free Wi-Fi at the resort is a significant issue with many guests reporting it to be weak, inconsistent and often non-functional, adding frustration to their experience. The internet service requires substantial improvements to meet guest expectations.
The spa facilities at the resort are largely appreciated for their relaxing ambiance and therapeutic benefits. Guests laud the beautiful pools and hot spring spa, although some feel updates and better maintenance are needed. The overall spa experience is positive, but logistical issues and accessibility challenges are noted.
Pools at the resort receive high praise for their variety and clean, therapeutic waters. The adult-only pool and designated times for adults enhance the tranquility. Despite some maintenance complaints and occasional overcrowding, the pools are a central and cherished feature of the resort.
Families find the resort highly accommodating and kid-friendly, enjoying numerous activities tailored for children. The well-designed rooms and separate pool sections for kids and adults ensure an enjoyable stay for families. Returning guests and memorable experiences highlight the resort's ability to create lasting family memories.
Overall, Harrison Hot Springs Resort & Spa offers a captivating location with a variety of amenities that enhance relaxation and enjoyment, though areas such as room updates, Wi-Fi improvements and service consistency need attention for an even better guest experience.
Resort near Golf Courses
Features a golf course and hot springs, offering a blend of leisure and recreation. Its location in Harrison Hot Springs provides a tranquil setting for a golf getaway.
Resort with Spa
This resort is known for its hot springs pools and spa. The spa offers a variety of treatments and services, complemented by the resort's natural hot springs and scenic location.
Family Friendly Resort
This resort offers natural hot springs, multiple pools, and spa services, providing relaxation and recreation for the whole family. Its location in Harrison Hot Springs provides access to the lake and surrounding natural beauty.
Dog Friendly Resort
This resort welcomes dogs and provides designated pet-friendly rooms. They offer amenities such as grassy areas and a walking trail on the property, along with a blanket and water bowl upon arrival. A sanitation fee of $30 per pet per night applies.
Resort with Swimming Pool
This resort features multiple hot spring pools, offering a unique and relaxing experience. The resort also includes spa services, dining options and various activities.
Indoor Pool Outdoor Pool
Resort with Free Wi-Fi
This resort offers free Wi-Fi throughout the property. It also features multiple pools and a full-service spa, combining connectivity with relaxation and recreational amenities.
Resort with Parking
Pay parking is in effect at the resort and the cost is included within the resort fee. Guests are required to register their vehicle upon check-in.
EV charging stations
Accessible Resort
This resort offers accessible hot spring pools, including a family pool with a gently sloping ramp for entry and ledge-style seating. Wheelchair access is available to the elevators.
Resort with Tennis Courts
Features tennis courts, hot spring pools, and spa services. Offers a relaxing and recreational experience in a scenic location.
4-Star Resort
This resort offers a comprehensive spa experience with multiple indoor and outdoor pools featuring the famed hot springs. It provides guests with luxurious accommodations and a range of wellness and recreational activities, making it ideal for a relaxing getaway.
Resort with Outdoor Pool
This resort is famous for its hot spring pools, including both indoor and outdoor options, providing a unique and therapeutic experience.
Resort with Indoor Pool
This resort features multiple indoor mineral pools sourced from the hot springs. These pools are known for their therapeutic properties, offering a unique and relaxing experience enhanced by the resort's spa services.
Resort with EV Charging Stations
Luxury Resort
Resort near Ski Resorts
Romantic Resort
Business Resort
Resort with Gym
Guest Reviews
Nestled in the charming town of Harrison, the Harrison Hot Springs Resort & Spa boasts a nearly unrivaled location, right on the picturesque shores of Lake Harrison. Guests frequently highlight the resort's stunning setting, just steps away from the natural springs and offering mesmerizing lake and mountain views. The hotel's proximity to the beach, walking trails and a variety of dining options makes it incredibly convenient for visitors who appreciate both relaxation and exploration.
The historic lakefront location serves as a significant attraction, providing a serene backdrop that guests find enchanting and naturally beautiful. The serene setting ensures tranquility while being a short drive from the Lower Mainland and Vancouver, making it an ideal quick getaway spot.
Guest reviews consistently praise the location as perfect, fabulous and unbeatable, often noting how everything is within walking distance, from shops and restaurants to the calming lakeside promenade. The resort’s location also allows easy access to many nice hiking trails and beach activities, adding to the allure for those seeking outdoor adventures.
Moreover, the convenient parking facilities and scenic walks around the lake further enhance guests' experiences. Many visitors mention the joy of relaxing by the lake, walking through the quaint town or soaking in the spa's natural hot springs, making it clear that the location plays a pivotal role in their overall satisfaction. Whether it's the stunning scenery, the convenient amenities or the beautiful lakefront views, the location of Harrison Hot Springs Resort & Spa leaves a lasting impression on its guests.
Harrison Hot Springs Resort & Spa receives mixed reviews regarding its breakfast offerings. On the positive side, many guests praised the breakfast buffet for its great variety, delicious taste and fresh options. The Lakeside Restaurant's breakfast also garnered commendation for both its views and quality of food. Guests appreciated the well-organized service, the freshness of ingredients and the overall dining experience, which included a lovely view of the lake.
However, a recurring critique is the high cost associated with breakfast with several guests feeling that it was overpriced for the quality and variety provided. For the hefty room rates, some guests expressed disappointment that breakfast was not complimentary. The perceived value did not align with the expensive charges for many reviewers and specific mentions of limited options and lukewarm food added to the dissatisfaction.
Some guests also noted the absence of inclusive breakfast and the lack of diverse dietary options, such as non-pork and vegan dishes. While the breakfast itself was often described as good or even excellent by many, the cost and additional charges were a significant point of contention.
Overall, while the breakfast at Harrison Hot Springs Resort & Spa has strong points in terms of taste and organization, the pricing and inclusivity issues have left several guests feeling that improvements are needed.
At Harrison Hot Springs Resort & Spa, the dining experience offers a mix of highlights and areas for improvement. Guests often praise the delicious and great food, especially highlighting the dining options at the Copper Room Western restaurant, known for its excellent service and nostalgic charm. The bar downstairs and the outdoor restaurant have also received positive remarks for their food and drinks.
However, dining options are noted to be limited and the food prices on the higher side. The dinner buffet, while described as excellent by some, has also been reported to be overpriced and not always up to par with occasional complaints about the limited selection and mediocre quality. Breakfast and dinner buffets show potential but seem inconsistent with some guests desiring more variety and better value for the cost.
Despite these mixed reviews, the convenient on-site dining and lovely ambiance, such as in the lounge with its outstanding service, provide comfortable options for hotel guests. Improvements in food quality consistency and pricing would enhance the overall dining experience at this otherwise pleasant resort.
The rooms at Harrison Hot Springs Resort & Spa have garnered mixed feedback from guests. On the positive side, many guests praised the cleanliness, spaciousness and comfort of their rooms. Some rooms featured beautiful lake or mountain views, comfortable king beds and convenient amenities like fridges and coffee machines. Guests also appreciated the soft pillows and blankets, as well as the availability of moisturizing soap bars and nice-smelling shower gels.
However, numerous guests noted that the rooms, particularly in the older sections of the hotel, are in serious need of renovation. Common complaints included dated and worn-out furnishings, stained carpets and a lack of air conditioning, making rooms hot and stuffy. Some rooms lacked basic amenities like bathrobes and microwaves and issues such as noisy environments and insufficient soundproofing were frequently mentioned. Specific concerns about cleanliness and maintenance were also raised with guests pointing out musty smells, dirty carpets and dusty or poorly cleaned areas.
Despite these downsides, the general comfort of rooms when updated was acknowledged, along with satisfactory cleanliness in many instances. The hotel's aesthetic and facilities are described as clean but requiring modernization to meet current expectations, particularly given the high room rates. Overall, while some rooms offer a pleasant stay, others need significant updates to enhance the guest experience.
Guests of Harrison Hot Springs Resort & Spa have varied experiences with the hotel's beds, displaying a mixture of satisfaction and dissatisfaction. On the positive side, many guests found the beds to be very comfortable, describing them as large, clean and featuring soft pillow tops. The conducive comfort of the beds was repeatedly noted with several guests highlighting the beds as exceptionally comfortable. The pillows, in some cases, were also appreciated for their comfort.
However, a significant number of guests encountered issues with the bedding. Common complaints included mattresses that were too soft, old and sagging, leading to an uncomfortable sleeping experience for some. Several guests described their beds as hard or even likened them to sleeping on plywood. There were also mentions of small bed sizes, sheets and blankets being too thin and beds being noisy or wobbly. Some guests noted the lack of fitted sheets, which caused the sheets to slip off, exposing the mattress.
The pillow situation seemed equally problematic for a number of guests with descriptions of pillows being either too flat, lumpy or rock hard. The overall impression portrays a disparity in the bed quality, which varied significantly from room to room, suggesting that some areas of the resort might benefit from updates to their bedding and related amenities.
Harrison Hot Springs Resort & Spa has received mixed reviews regarding its cleanliness. On the positive side, guests often mention clean and comfortable rooms with the pools frequently noted for their cleanliness and well-maintained condition. The service, especially the friendly staff, adds to the overall pleasant experience for some visitors. However, several areas require attention and improvement.
Many reviews pointed out that parts of the hotel are outdated and, in some cases, the general cleanliness has declined. Issues such as dirty hall carpets, stained rugs and unpleasant odors in certain rooms have been commonly reported. Some bathrooms and rooms showed signs of neglect, including hair on walls, in tubs and unclean grout, which detracted from the overall experience for several guests. The lack of frequent cleaning services and dirty laundry left in hallways also contributed to negative impressions.
In conclusion, while the resort offers clean pools and some well-maintained rooms, the need for better upkeep and more consistent cleanliness is evident. The blend of outdated facilities and sporadic maintenance has marred what could be a more comfortable and hygienic stay for guests.
Harrison Hot Springs Resort & Spa has garnered mixed reviews about its staff with many guests highlighting positive interactions and exceptional service while others noted areas needing improvement. The friendliness and helpfulness of the staff, particularly at the front desk and in the bar area, stand out prominently. Guests appreciated specific employees for their professional and accommodating manner, stating the team was welcoming, polite and eager to assist. There were commendations for the staff's responsiveness and their willingness to go above and beyond with several praising the service as remarkable or amazing.
However, some reviews point out inconsistencies in the service quality. Complaints include slow service, lack of information and episodes of rudeness or unprofessional behavior from certain staff members. Some guests felt the staff were overstretched, especially during busy periods and suggested that customer service could benefit from more comprehensive training. Instances of unfriendliness, curt responses and a general lack of enthusiasm were also mentioned.
Moreover, while many enjoyed the friendly and knowledgeable servers in the dining areas, some experienced issues with the check-in process and mentioned specific instances where staff could have been more helpful or welcoming. Despite these critiques, the overall impression of the staff leans towards positive with numerous guests highlighting the team's efforts to provide a pleasant and memorable stay.
The guest reviews highlight significant issues with the Wi-Fi at Harrison Hot Springs Resort & Spa. Many found the Wi-Fi to be problematic with recurring reports of it not working in the rooms or being very weak and inconsistent. Several guests stated that the internet connection was terrible, spotty and kept disconnecting. The lack of secure Wi-Fi and the resort's inability to resolve these issues despite requests to the front desk added to the frustration. Additionally, power outages exacerbated these problems by affecting both the TV and internet services. Overall, the internet service at the resort seems to need substantial improvements to meet guest expectations.
Harrison Hot Springs Resort & Spa offers a mix of commendable and varied experiences, particularly in its pool and spa facilities. The majority of guests appreciate the beautiful pools and the hot spring spa, which are often highlighted as standout features of the resort. Many enjoy the soothing warmth of the hot baths and healing pools, which provide a relaxing atmosphere, particularly in the indoor spa pool building that smells of cedar rather than chlorine.
The spa facilities are frequently praised for their effectiveness and the sense of rejuvenation they offer with some describing their time at the spa and the healing spa treatments as the highlight of their stay. The overall ambience of the resort, including the comfort of the rooms and the tranquility of areas like Heritage Bar, contributes to a satisfying and relaxing experience.
Despite the many positive comments, some guests feel that the spa is in need of updates and better maintenance. There are mentions of the spa being somewhat underwhelming or not living up to previous visits, suggesting that improvements could be made. Renovations were noted, which might address some of these concerns in the future. Additionally, there were a few logistical issues, such as a lack of in-room information about the spa services and prices and accessibility challenges for some rooms far from the spa zone.
Overall, while the spa facilities at Harrison Hot Springs Resort & Spa are well-regarded and provide a therapeutic experience for many guests, there is room for improvement to enhance consistency and maintain high standards.
Harrison Hot Springs Resort & Spa is highly praised for its extensive and varied pool facilities, which include mineral pools, hot springs pools and both indoor and outdoor options. Guests frequently mention the relaxing and therapeutic experience provided by the thermal water in the pools. Many highlight the adult-only pool and designated adult hours, which offer a more tranquil environment. The resort's pools are described as clean, large and not overly crowded, adding to the overall enjoyment.
Despite the mostly positive feedback, some reviews indicate that the pool areas require better maintenance in terms of cleanliness. Issues such as debris, sand and occasional overcrowding are noted. There are mentions of pools being too cold or too shallow at times, impacting some guests' experience. Noise levels, particularly in the indoor pool area and the need for better enforcement of rules during adult-only times, are also mentioned.
Overall, the variety and temperature range of the pools, combined with the natural beauty of the hot springs, make the pools a central and cherished feature of a stay at Harrison Hot Springs Resort & Spa.
Harrison Hot Springs Resort & Spa is highly regarded as a family-friendly destination, making it an excellent choice for a memorable family trip. Guests consistently highlight the hotel’s welcoming atmosphere and the numerous activities available for children. It is evident that families find the resort accommodating with rooms designed to cater to those traveling with kids.
The resort’s pools are particularly appreciated. With separate sections for kids and families, the pools provide safe and enjoyable spaces for children to play while giving adults room to relax. Notably, the warm pool stands out as a favorite among younger guests. Despite some remarks about the family pool being a bit cold at night, the overall pool experience is well-received.
Experiences at the resort appear to create lasting memories with several guests returning year after year. The resort offers a range of activities that keep children engaged and entertained, contributing to its reputation as a great place for a family vacation.
However, not all reviews are without critiques. Some guests pointed out issues like noise disturbances and a need for more space in rooms when traveling with babies. Despite these minor setbacks, the resort remains a beloved destination for many families.
Overall, Harrison Hot Springs Resort & Spa stands out as a kid-friendly haven, ensuring that both children and adults have a delightful and engaging stay.
Harrison Hot Springs Resort & Spa, while highlighted for its excellent value when using points and friendly, professional valet service, has received a mix of reviews regarding its facilities and services. The hotel's proximity to local attractions is a plus and many guests describe their stay as superb, perfect and great. Others appreciated the overall beauty and luxury of the resort, noting it as a nice and lovely place to visit.
However, some guests remarked on discrepancies in room quality, especially in the Heritage building, which did not meet the expectations set by a four-star rating. There were comments on the need for improvements in cleanliness and upkeep with certain aspects likened to a two-star establishment. Although the resort has many strengths, including a pleasant hotel experience overall, describing it strictly as a four-star property might be misleading given some of the service and room quality issues observed.
Harrison Hot Springs Resort & Spa provides solid amenities for business travelers, particularly those attending conferences or meetings. The conference rooms, while slightly dated, are impressively functional, suitable for workshops and various corporate needs. A well-equipped business center adds to the convenience, ensuring that essential business requirements are met efficiently. The connected conference rooms boast optimal locations, facilitating seamless transitions between meetings. This resort is a good choice for brief business stays, thanks to its competent facilities and convenient amenities.
Harrison Hot Springs Resort & Spa offers an overall accessible experience for guests, although there are some areas in need of improvement. The hotel is clean and conveniently located, making it easy to access various amenities. Rooms and bathrooms are thoughtfully designed with safety bars, catering well to guests with limited mobility. However, certain challenges are noted, such as the outside pool posing difficulties for individuals with arthritis and slow elevators impacted by staffing issues. Parking is limited, often making it hard to find a spot and some areas of the hotel are not as accessible as they could be, particularly for wheelchair users. Public bathrooms also present challenges for those with mobility problems. Despite these issues, the hotel maintains a generally accessible environment but could benefit from further enhancements to better serve guests with disabilities.
At Harrison Hot Springs Resort & Spa, the outdoor pools frequently receive glowing praise from guests. The multiple outdoor pools, heated and mineral-filled, provide a relaxing and rejuvenating experience. Visitors often highlight the hot spring pools, including outdoor hydro massage and thermal sulphur spring pools, which add a unique therapeutic element to their stay. The outdoor spas and pools are consistently described as clean and wonderful with many guests appreciating the various options, including a cooler lap pool and other choices for different preferences. Although there were occasional mentions of maintenance and temperature issues, overall, the outdoor aquatic facilities at the resort are seen as a significant highlight, contributing immensely to the enjoyment and relaxation of the guests.
Harrison Hot Springs Resort & Spa offers a variety of indoor pools, including mineral pools and hot tubs. Generally, reviews highlight the excellent and enjoyable nature of these pools, describing them as superb, clean and warm. The indoor spa pool building is noted for its loveliness, contributing to a relaxing atmosphere. However, some guests mentioned that the indoor pool area seemed tired and at times, the indoor pools can become quite noisy and crowded with children. Despite these few criticisms, the indoor pools, including the indoor hot pool and tubs, provide a pleasant experience with ample options both inside and outside.
Harrison Hot Springs Resort & Spa offers a luxurious experience with its overall elegant interiors and stylish decorations reminiscent of a boutique hotel. Guests are treated to beautiful views throughout the property, enhancing the sense of tranquility and opulence. The heritage atmosphere of the hotel and multiple pools contribute to the feeling of exclusivity and relaxation. Although some reviews suggest the resort's current state may not entirely reflect its once exceptional 5-star status, the amenities and scenic environment still provide a taste of luxury for visitors. With spa services and a serene setting, the resort maintains an allure of high-end comfort, even if certain aspects might need some improvement.
Harrison Hot Springs Resort & Spa emerges as an ideal retreat for couples seeking a romantic getaway. It has been highlighted for its romantic ambiance and setting, particularly the inviting and comfortable atmosphere of the foyer and the beautifully dressed ground floor. Guests have cherished celebrating significant milestones, such as wedding anniversaries with mentions of 28th and even 54th anniversaries spent here.
The resort’s pools have been described as romantic, providing a serene environment perfect for quiet rest and relaxation. The fireplace area, where guests can sit and unwind after dinner, adds to the romantic charm of the place. The view from the lake is also noted as unforgettable, adding to the overall enchanting experience.
While one review mentioned a lack of romance, the overwhelming sentiment is of a romantic and healing escape with many couples expressing a desire to return.
Location Show Map
Location
The historic lakefront location serves as a significant attraction, providing a serene backdrop that guests find enchanting and naturally beautiful. The serene setting ensures tranquility while being a short drive from the Lower Mainland and Vancouver, making it an ideal quick getaway spot.
Guest reviews consistently praise the location as perfect, fabulous and unbeatable, often noting how everything is within walking distance, from shops and restaurants to the calming lakeside promenade. The resort’s location also allows easy access to many nice hiking trails and beach activities, adding to the allure for those seeking outdoor adventures.
Moreover, the convenient parking facilities and scenic walks around the lake further enhance guests' experiences. Many visitors mention the joy of relaxing by the lake, walking through the quaint town or soaking in the spa's natural hot springs, making it clear that the location plays a pivotal role in their overall satisfaction. Whether it's the stunning scenery, the convenient amenities or the beautiful lakefront views, the location of Harrison Hot Springs Resort & Spa leaves a lasting impression on its guests.
Breakfast
However, a recurring critique is the high cost associated with breakfast with several guests feeling that it was overpriced for the quality and variety provided. For the hefty room rates, some guests expressed disappointment that breakfast was not complimentary. The perceived value did not align with the expensive charges for many reviewers and specific mentions of limited options and lukewarm food added to the dissatisfaction.
Some guests also noted the absence of inclusive breakfast and the lack of diverse dietary options, such as non-pork and vegan dishes. While the breakfast itself was often described as good or even excellent by many, the cost and additional charges were a significant point of contention.
Overall, while the breakfast at Harrison Hot Springs Resort & Spa has strong points in terms of taste and organization, the pricing and inclusivity issues have left several guests feeling that improvements are needed.
Dinner
However, dining options are noted to be limited and the food prices on the higher side. The dinner buffet, while described as excellent by some, has also been reported to be overpriced and not always up to par with occasional complaints about the limited selection and mediocre quality. Breakfast and dinner buffets show potential but seem inconsistent with some guests desiring more variety and better value for the cost.
Despite these mixed reviews, the convenient on-site dining and lovely ambiance, such as in the lounge with its outstanding service, provide comfortable options for hotel guests. Improvements in food quality consistency and pricing would enhance the overall dining experience at this otherwise pleasant resort.
Rooms
However, numerous guests noted that the rooms, particularly in the older sections of the hotel, are in serious need of renovation. Common complaints included dated and worn-out furnishings, stained carpets and a lack of air conditioning, making rooms hot and stuffy. Some rooms lacked basic amenities like bathrobes and microwaves and issues such as noisy environments and insufficient soundproofing were frequently mentioned. Specific concerns about cleanliness and maintenance were also raised with guests pointing out musty smells, dirty carpets and dusty or poorly cleaned areas.
Despite these downsides, the general comfort of rooms when updated was acknowledged, along with satisfactory cleanliness in many instances. The hotel's aesthetic and facilities are described as clean but requiring modernization to meet current expectations, particularly given the high room rates. Overall, while some rooms offer a pleasant stay, others need significant updates to enhance the guest experience.
Beds
However, a significant number of guests encountered issues with the bedding. Common complaints included mattresses that were too soft, old and sagging, leading to an uncomfortable sleeping experience for some. Several guests described their beds as hard or even likened them to sleeping on plywood. There were also mentions of small bed sizes, sheets and blankets being too thin and beds being noisy or wobbly. Some guests noted the lack of fitted sheets, which caused the sheets to slip off, exposing the mattress.
The pillow situation seemed equally problematic for a number of guests with descriptions of pillows being either too flat, lumpy or rock hard. The overall impression portrays a disparity in the bed quality, which varied significantly from room to room, suggesting that some areas of the resort might benefit from updates to their bedding and related amenities.
Cleanliness
Many reviews pointed out that parts of the hotel are outdated and, in some cases, the general cleanliness has declined. Issues such as dirty hall carpets, stained rugs and unpleasant odors in certain rooms have been commonly reported. Some bathrooms and rooms showed signs of neglect, including hair on walls, in tubs and unclean grout, which detracted from the overall experience for several guests. The lack of frequent cleaning services and dirty laundry left in hallways also contributed to negative impressions.
In conclusion, while the resort offers clean pools and some well-maintained rooms, the need for better upkeep and more consistent cleanliness is evident. The blend of outdated facilities and sporadic maintenance has marred what could be a more comfortable and hygienic stay for guests.
Staff
However, some reviews point out inconsistencies in the service quality. Complaints include slow service, lack of information and episodes of rudeness or unprofessional behavior from certain staff members. Some guests felt the staff were overstretched, especially during busy periods and suggested that customer service could benefit from more comprehensive training. Instances of unfriendliness, curt responses and a general lack of enthusiasm were also mentioned.
Moreover, while many enjoyed the friendly and knowledgeable servers in the dining areas, some experienced issues with the check-in process and mentioned specific instances where staff could have been more helpful or welcoming. Despite these critiques, the overall impression of the staff leans towards positive with numerous guests highlighting the team's efforts to provide a pleasant and memorable stay.
Wi-Fi
Spa
The spa facilities are frequently praised for their effectiveness and the sense of rejuvenation they offer with some describing their time at the spa and the healing spa treatments as the highlight of their stay. The overall ambience of the resort, including the comfort of the rooms and the tranquility of areas like Heritage Bar, contributes to a satisfying and relaxing experience.
Despite the many positive comments, some guests feel that the spa is in need of updates and better maintenance. There are mentions of the spa being somewhat underwhelming or not living up to previous visits, suggesting that improvements could be made. Renovations were noted, which might address some of these concerns in the future. Additionally, there were a few logistical issues, such as a lack of in-room information about the spa services and prices and accessibility challenges for some rooms far from the spa zone.
Overall, while the spa facilities at Harrison Hot Springs Resort & Spa are well-regarded and provide a therapeutic experience for many guests, there is room for improvement to enhance consistency and maintain high standards.
Pool
Despite the mostly positive feedback, some reviews indicate that the pool areas require better maintenance in terms of cleanliness. Issues such as debris, sand and occasional overcrowding are noted. There are mentions of pools being too cold or too shallow at times, impacting some guests' experience. Noise levels, particularly in the indoor pool area and the need for better enforcement of rules during adult-only times, are also mentioned.
Overall, the variety and temperature range of the pools, combined with the natural beauty of the hot springs, make the pools a central and cherished feature of a stay at Harrison Hot Springs Resort & Spa.
Family
The resort’s pools are particularly appreciated. With separate sections for kids and families, the pools provide safe and enjoyable spaces for children to play while giving adults room to relax. Notably, the warm pool stands out as a favorite among younger guests. Despite some remarks about the family pool being a bit cold at night, the overall pool experience is well-received.
Experiences at the resort appear to create lasting memories with several guests returning year after year. The resort offers a range of activities that keep children engaged and entertained, contributing to its reputation as a great place for a family vacation.
However, not all reviews are without critiques. Some guests pointed out issues like noise disturbances and a need for more space in rooms when traveling with babies. Despite these minor setbacks, the resort remains a beloved destination for many families.
Overall, Harrison Hot Springs Resort & Spa stands out as a kid-friendly haven, ensuring that both children and adults have a delightful and engaging stay.
4 Star
However, some guests remarked on discrepancies in room quality, especially in the Heritage building, which did not meet the expectations set by a four-star rating. There were comments on the need for improvements in cleanliness and upkeep with certain aspects likened to a two-star establishment. Although the resort has many strengths, including a pleasant hotel experience overall, describing it strictly as a four-star property might be misleading given some of the service and room quality issues observed.
Business
Accessible
Outdoor Pool
Indoor Pool
Luxury
Romantic
The resort’s pools have been described as romantic, providing a serene environment perfect for quiet rest and relaxation. The fireplace area, where guests can sit and unwind after dinner, adds to the romantic charm of the place. The view from the lake is also noted as unforgettable, adding to the overall enchanting experience.
While one review mentioned a lack of romance, the overwhelming sentiment is of a romantic and healing escape with many couples expressing a desire to return.
Yes, Harrison Hot Springs Resort & Spa has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
Yes, a spa is available at Harrison Hot Springs Resort & Spa.
Yes, Harrison Hot Springs Resort & Spa welcomes dogs.
Yes, parking facilities are available at Harrison Hot Springs Resort & Spa.
Yes, Harrison Hot Springs Resort & Spa has a gym.
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