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Summary of reviewsThe Rose and Crown Hotel stands out for its prime location in Newmarket, offering easy access to local amenities and ensuring a convenient base for exploration. Guests consistently appreciate the central setting, noting the availability of ample parking, which enhances the overall experience by providing stress-free arrivals and departures. The hotel's staff receive high praise for their friendliness and dedication, making visitors feel warmly welcomed and well-cared-for throughout their stay.
While the rooms are generally clean and spacious, complete with fresh towels and toiletries, some aspects fall short of modern standards due to outdated decor. Although maintained to a basic standard, there is potential for improvement in room updates to elevate the guest experience further. The beds offer a mixed experience, with some guests enjoying large and comfortable mattresses, while others suggest enhancements to improve bed consistency for a better night's sleep.
The dining scene at the hotel garners attention, notably with the Indian Restaurant's exceptional culinary offerings and attentive service. Guests who have experienced the restaurant speak highly of the flavorful dishes and good wine choices, looking forward to the potential reopening after refurbishment. However, breakfast offerings have been lacking, leaving guests to seek alternatives, which has been a source of disappointment during stays.
Cleanliness across the hotel is appreciated, especially in rooms and with amenities, though some areas such as carpets and communal spaces require more attentive upkeep. Despite these inconsistencies, the hotel's overall atmosphere is positively influenced by the engaging staff, who strive to resolve issues promptly and courteously.
In summary, the Rose and Crown Hotel delivers a welcoming ambiance and convenient location supported by excellent staff service, while room updates and consistency in bed comfort and dining options could enhance guest satisfaction even further. Show more
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Categories
Cheap Inn
A traditional hotel offering simple, affordable accommodations. Appeals to travelers looking for a historic setting and budget-friendly options.
Historic Inn
Inn with Parking
Small Inn
Room Types
Double Room with Private BathroomCosy room with a flat-screen TV and private bathroom.
Twin Room with Private BathroomCosy room with a flat-screen TV and private bathroom.
Family Room with Private BathroomFamily-friendly room with a flat-screen TV and private bathroom.
Standard Double RoomOne Double Bed With a flat-screen TV ,Toilet ,Basin and Shower in side the room
Honeymoon SuiteLarger room a flat-screen TV and a private bathroom.
Triple Room with Private BathroomGuests will have a special experience as the triple room provides a fireplace. Providing free toiletries, this triple room includes a private bathroom with a bath or a shower. The triple room is equipped with a flat-screen TV, a tea and coffee maker, a carpeted floor, as well as heating. The unit offers 2 beds.
Guest Reviews
6.2
Rated
Location
The Rose and Crown Hotel boasts a convenient and central location in Newmarket, making it an ideal choice for visitors. Nestled right in the heart of town, guests benefit from easy access to local amenities and facilities, allowing for seamless exploration of shops and the wider community. The hotel's location is praised for its accessibility, with ample parking available, catering well to those on overnight stays or specific visits. While the building is noted as being in need of modernization, it serves its purpose with a friendly service and helpful staff, ensuring a pleasant experience. For travelers seeking proximity and ease in Newmarket, the Rose and Crown Hotel delivers a suitable and strategic base.
Breakfast
The breakfast experience at the Rose and Crown Hotel seems to be a point of contention for many guests. Despite promotional materials suggesting the availability of breakfast, multiple visitors found themselves without this option during their stay. Some noted the absence of breakfast as a result of an ongoing kitchen transition, while others mentioned refurbishment or hygiene concerns as potential reasons for the lack of service. The dining area was often locked in the mornings, making breakfast impossible. Guests expressed disappointment as breakfast appeared to be included upon booking, yet they were left to find alternatives, such as nearby fast-food outlets. The absence of a chef was also mentioned, adding to the overall frustration of not finding breakfast as anticipated. Overall, the current situation at the hotel leaves travelers expecting breakfast having to adjust their plans.
Dinner
The Rose and Crown Hotel's dining experience has been appreciated for its exceptional food, particularly in its Indian Restaurant, where the dishes received high praise for their quality and taste. Guests delighted in the mouth-watering dishes and accompanying wine, describing the curry as quite nice. The service was also commendable, with attentive waitstaff enhancing the dining experience. However, some guests faced disappointment due to the restaurant being closed for refurbishment or lacking a chef, limiting dining options during their stay. Despite these closures, the promise of a revamped Indian dining option is anticipated with enthusiasm.
Rooms
The Rose and Crown Hotel offers rooms that vary in size and condition, catering to different preferences and needs. Most praise is directed towards the cleanliness and tidiness, with several reviewers highlighting a well-maintained environment. Many guests find the rooms comfortable, cozy, and spacious. The decor, however, appears outdated, with some rooms requiring a renovation to match modern standards. Despite a few negative experiences, including uncomfortable beds and worn-out fittings in the bathroom, some guests appreciate the comfort level and amenities provided. Overall, the hotel rooms, while offering basic and clean accommodation, could benefit from updates to enhance the guest experience.
Beds
The Rose and Crown Hotel offers a mixed experience when it comes to the comfort of its beds. While there are some positive notes about large and comfortable beds featuring comfy mattresses, many guests have expressed dissatisfaction with the quality of the bedding. Some beds are described as being unyielding, comparable to hard floors or concrete, with occasional reports of springs poking through or noise issues. There's a notable variance in bed comfort, suggesting that improvements could be considered to ensure a more consistently satisfying sleep experience for future guests.
Cleanliness
The Rose and Crown Hotel offers a mix of experiences when it comes to cleanliness and upkeep. On the positive side, guests appreciated the clean and comfortable beds, along with fresh towels, sheets, and daily toiletries. These aspects provided a sense of comfort and care. However, the hotel does face challenges in maintaining consistent cleanliness, as some guests noted issues such as unclean and ripped carpets, and rooms with smells of damp and mould. Additionally, the shared bathroom and certain facilities were mentioned for not meeting cleanliness standards, and the hotel’s decor and exterior appear somewhat tired and outdated. While the hotel features amenities like a bar and an Indian restaurant, the rooms could benefit from more attention to detail and renovation efforts. Overall, while some areas are maintained well, others fall short of expectations, suggesting an inconsistent experience.
Staff
At the Rose and Crown Hotel, the staff consistently shine, leaving guests with a truly memorable experience. The team is frequently described as awesome, offering a warm welcome and going above and beyond to ensure a comfortable stay. Visitors commend the friendliness and helpfulness of the staff, highlighting the exceptional care they receive. A standout bar man contributes to the lively and inviting atmosphere, while the engaging receptionist is praised for providing extra assistance. Generally, the owner and all staff members are noted for their friendliness, creating a welcoming environment in the charming hotel building. Though there are occasional instances of miscommunication, the staff's apologetic nature and commitment to resolving issues leave a positive overall impression on guests.
Parking
The Rose and Crown Hotel offers guests a convenient and hassle-free parking experience. With ample free parking available, visitors will find plenty of space to park their vehicles without any added cost. The hotel boasts a large car park, ensuring there is always enough room for guests, even during busy periods. Parking is easily accessible and situated around the back, providing a seamless experience for those arriving by car. Overall, the hotel takes pride in providing great parking facilities, contributing to a stress-free stay.
No, Rose and Crown Hotel doesn't have any pool.
No, a spa isn't available at Rose and Crown Hotel.
No, Rose and Crown Hotel doesn't allow dogs.
Yes, parking facilities are available at Rose and Crown Hotel.