Holiday Inn Miami West - Airport Area by IHG, is highly regarded for its prime location, which is convenient for travelers with its close proximity to Miami International Airport. Guests find it ideally situated with easy access to downtown Miami, shopping areas and dining options. This central position also allows for quick connections to transportation routes leading to malls, beaches and notable Miami attractions, making it a strategic choice for visitors.
The breakfast service at the hotel has received mixed reviews with many guests appreciating the varied and extensive buffet-style options and the excellent service provided by the friendly breakfast staff. Although some inconsistencies regarding breakfast inclusion and menu variety were noted, many guests found the breakfast experience overall satisfactory and of good value, especially when included in the room cost.
Regarding the rooms, visitors have had diverse experiences. Positive feedback highlights the spaciousness, comfort and cleanliness of the rooms with very comfortable beds frequently mentioned. However, there are consistent criticisms about maintenance issues, including old carpets, mildew smells and occasional pest sightings. Despite these concerns, the friendliness and helpfulness of the staff significantly contributed to a pleasant stay for many guests.
Cleanliness remains a point of contention with some guests praising the clean, spacious and welcoming rooms, while others noted the need for better upkeep in both rooms and common areas. Old and worn carpets and issues in bathrooms were prominent criticisms. However, the quiet and tranquil environment of the hotel, combined with its strategic location, appears to offset cleanliness shortcomings for many visitors.
The hotel staff is frequently commended for their friendliness and helpfulness, which greatly enhanced guests' experiences. The front desk and cafeteria staff, in particular, received positive mentions for their excellent customer service. Although there were occasional reports of unhelpful or overwhelmed staff, the overall impression reflects a warm and accommodating atmosphere created by the hotel personnel.
The beds at the hotel are generally praised for their comfort with many guests describing them as super comfortable and conducive to a restful stay. Despite a few isolated complaints about dirty mattresses, the consensus is that the beds significantly contribute to a positive stay experience at Holiday Inn Miami West - Airport Area by IHG.
Sonesta Select Miami Lakes receives generally favorable reviews, thanks to several standout features that appeal to a diverse range of travelers. One of the hotel's most appreciated aspects is its excellent location. Guests find the proximity to key transit routes, including Miami International Airport and Fort Lauderdale Airport, highly convenient. The hotel's surroundings, characterized by tranquil, less crowded areas with multiple amenities (such as shopping centers, restaurants and a nearby mall), add to its appeal. The serene environment complemented by well-maintained gardens and a swimming pool offers a peaceful retreat amidst Miami's hustle and bustle.
The rooms at Sonesta Select Miami Lakes are largely praised for being clean, spacious and comfortable. Many guests highlight the comfort and quality of the beds, which contribute to a restful experience. The family-sized rooms and suites with kitchen facilities are especially favored by families. However, some guests note minor inconveniences like the absence of microwaves and occasional maintenance issues.
Staff at the hotel generally receive positive remarks for their friendliness, helpfulness and attentiveness with several staff members, including the manager Vanessa, being singled out for exceptional service. Although front desk service has some inconsistencies, most interactions with housekeeping and breakfast staff are described as pleasant and courteous.
In terms of amenities, the hotel’s free Wi-Fi is noted for its reliability, which is a key benefit for business travelers who also appreciate the hotel's essential facilities like conference rooms and free parking. The on-site outdoor pool, when operational, is commended for its cleanliness and the serene environment it offers. The hotel’s pet-friendly policy is another major plus, allowing guests to bring along their furry companions.
Breakfast at Sonesta Select Miami Lakes generates mixed reviews. While some guests appreciate the quality coffee options and the charming staff, others express disappointment over the additional cost and limited variety. Nonetheless, for those who enjoy good selection and cleanliness in a cafe-style setting, breakfast can be a pleasant addition to their stay.
Despite minor drawbacks in certain areas, such as occasional housekeeping lapses and pool availability issues, Sonesta Select Miami Lakes manages to deliver a comfortable, convenient and enjoyable lodging experience. The hotel's strong points in location, room quality, friendly staff and pet-friendly services make it a popular choice for families, business travelers and those visiting for various events in Miami.