Holiday Inn Miami West - Airport Area by IHG
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Summary of reviewsHoliday Inn Miami West - Airport Area by IHG, is highly regarded for its prime location, which is convenient for travelers with its close proximity to Miami International Airport. Guests find it ideally situated with easy access to downtown Miami, shopping areas and dining options. This central position also allows for quick connections to transportation routes leading to malls, beaches and notable Miami attractions, making it a strategic choice for visitors.
The breakfast service at the hotel has received mixed reviews with many guests appreciating the varied and extensive buffet-style options and the excellent service provided by the friendly breakfast staff. Although some inconsistencies regarding breakfast inclusion and menu variety were noted, many guests found the breakfast experience overall satisfactory and of good value, especially when included in the room cost.
Regarding the rooms, visitors have had diverse experiences. Positive feedback highlights the spaciousness, comfort and cleanliness of the rooms with very comfortable beds frequently mentioned. However, there are consistent criticisms about maintenance issues, including old carpets, mildew smells and occasional pest sightings. Despite these concerns, the friendliness and helpfulness of the staff significantly contributed to a pleasant stay for many guests.
Cleanliness remains a point of contention with some guests praising the clean, spacious and welcoming rooms, while others noted the need for better upkeep in both rooms and common areas. Old and worn carpets and issues in bathrooms were prominent criticisms. However, the quiet and tranquil environment of the hotel, combined with its strategic location, appears to offset cleanliness shortcomings for many visitors.
The hotel staff is frequently commended for their friendliness and helpfulness, which greatly enhanced guests' experiences. The front desk and cafeteria staff, in particular, received positive mentions for their excellent customer service. Although there were occasional reports of unhelpful or overwhelmed staff, the overall impression reflects a warm and accommodating atmosphere created by the hotel personnel.
The beds at the hotel are generally praised for their comfort with many guests describing them as super comfortable and conducive to a restful stay. Despite a few isolated complaints about dirty mattresses, the consensus is that the beds significantly contribute to a positive stay experience at Holiday Inn Miami West - Airport Area by IHG.
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The breakfast service at the hotel has received mixed reviews with many guests appreciating the varied and extensive buffet-style options and the excellent service provided by the friendly breakfast staff. Although some inconsistencies regarding breakfast inclusion and menu variety were noted, many guests found the breakfast experience overall satisfactory and of good value, especially when included in the room cost.
Regarding the rooms, visitors have had diverse experiences. Positive feedback highlights the spaciousness, comfort and cleanliness of the rooms with very comfortable beds frequently mentioned. However, there are consistent criticisms about maintenance issues, including old carpets, mildew smells and occasional pest sightings. Despite these concerns, the friendliness and helpfulness of the staff significantly contributed to a pleasant stay for many guests.
Cleanliness remains a point of contention with some guests praising the clean, spacious and welcoming rooms, while others noted the need for better upkeep in both rooms and common areas. Old and worn carpets and issues in bathrooms were prominent criticisms. However, the quiet and tranquil environment of the hotel, combined with its strategic location, appears to offset cleanliness shortcomings for many visitors.
The hotel staff is frequently commended for their friendliness and helpfulness, which greatly enhanced guests' experiences. The front desk and cafeteria staff, in particular, received positive mentions for their excellent customer service. Although there were occasional reports of unhelpful or overwhelmed staff, the overall impression reflects a warm and accommodating atmosphere created by the hotel personnel.
The beds at the hotel are generally praised for their comfort with many guests describing them as super comfortable and conducive to a restful stay. Despite a few isolated complaints about dirty mattresses, the consensus is that the beds significantly contribute to a positive stay experience at Holiday Inn Miami West - Airport Area by IHG.
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Holiday Inn Miami West - Airport Area by IHG, boasts a prime location that guests repeatedly praised. Its close proximity to Miami International Airport makes it highly convenient for travelers, while those looking to explore the city find it ideally situated with easy access to downtown, shopping areas and various dining options. The central position allows for quick connections to transportation routes leading to malls, beaches and other notable points in Miami. Guests appreciated being able to walk to nearby facilities and enjoyed the secure and tranquil environment of the hotel. Additionally, on-site amenities like the good breakfast and cozy rooms add to its appeal. While a few guests mentioned that the location could be a bit challenging to navigate or somewhat remote, the overall sentiment highlights its exceptional placement for both convenience and accessibility.
The breakfast experience at Holiday Inn Miami West - Airport Area by IHG, elicited mixed reviews from guests. Many appreciated the varied and extensive buffet-style spread which exceeded their expectations and found it delicious. Some guests highlighted the excellent service and the friendliness of the breakfast staff, who enhanced their dining experience.
However, there were notable inconsistencies regarding the inclusion of breakfast in the room rate with some guests having to provide proof or inquire about their pre-booked meals. The lack of variety in the breakfast menu bothered some guests, as it remained unchanged on subsequent days. Despite these hiccups, many guests still considered the breakfast to be good or even great, appreciating the good value when included in the room cost. The use of reusable cutlery and plates also received positive remarks.
Nevertheless, there were some concerns about the lengthy wait times during busy periods, particularly during events and some instances of unavailability or poor communication regarding breakfast registration. Despite these issues, the overall perception of breakfast at the hotel remains positive, resonating well with guests' expectations and contributing to a satisfactory stay.
At the Holiday Inn Miami West - Airport Area, guests have had varied experiences in their rooms. Many have appreciated the spaciousness and comfort, often highlighting the very comfortable beds and ample room size. Cleanliness frequently receives positive mentions with several guests noting that their rooms were clean and made for a pleasant stay.
However, there are consistent criticisms regarding the maintenance and state of some rooms. Complaints about old, smelly carpets and mildew or damp smells are common and issues such as broken showers and faulty phones detracted from the experience for some visitors. Additionally, concerns about room cleanliness, including reports of stained tubs, unclean floors and even pest infestations, have been raised by some guests.
Despite these issues, many guests found the staff to be friendly and helpful, which added to the overall positive aspects of their stay. The rooms, when satisfactory, offered a comfortable and enjoyable environment, especially with the inclusion of comforts like large TVs and accessible amenities. Many guests noted that the rooms, in their better condition, were more than adequate for a restful and pleasant stay.
Holiday Inn Miami West - Airport Area by IHG, generally receives positive feedback regarding its beds from its guests. Many reviews highlight the beds as being very comfortable, often describing them as super comfortable, very cozy and well-prepared. Guests appreciate the large size of the beds and find them pleasant for resting. The rooms are also mentioned to be comfortable, spacious and conducive to both rest and play. While there have been isolated mentions of dirty mattresses and bedding, the overall consensus is that the beds contribute significantly to a positive stay experience at this hotel.
Holiday Inn Miami West - Airport Area by IHG, offers a well-located and generally quiet stay with notably comfortable beds and good heating. While some guests appreciated the cleanliness in certain areas, noting that the rooms were clean, spacious and welcoming, there were prevalent concerns about the overall cleanliness of the establishment. Many reviewers mentioned that the carpets, both in the rooms and hallways, were old, worn and in desperate need of replacement or a thorough cleaning. The bathrooms also drew criticism for issues such as deteriorated fixtures, mold and unaddressed maintenance problems.
Verifying the consistency of the cleanliness service revealed that rooms were often not cleaned thoroughly or daily. In some cases, guests found their rooms in the same condition they had left them in the morning with unmade beds, unchanged towels and overflowing trash. The common areas also fell short in terms of cleanliness with dirty stairs, elevators and hallways frequently mentioned.
Despite these issues, the hotel staff were frequently described as friendly and accommodating, which somewhat mitigated the disappointment regarding the cleanliness. The quiet nature of the hotel, combined with its strategic location, still makes it appealing for those prioritizing convenience and atmosphere over immaculately clean facilities.
At Holiday Inn Miami West - Airport Area, the staff generally receives a lot of praise for their friendliness and willingness to help. Many guests have noted that the staff members are very friendly, pleasant, smiling and welcoming, which significantly contributed to a pleasant stay. Specific mentions are made of employees at the reception and cafeteria being notably helpful, adding to the overall hospitable atmosphere.
The front desk staff often receives commendations for their excellent customer service with several guests appreciating the time taken to address questions and assist with additional needs like arranging transportation. One staff member, Alee, stands out for her particularly friendly service.
However, it is worth noting that there are occasional criticisms. Some guests found half the staff unhelpful and a few instances of unfriendliness and unresponsiveness were reported, particularly at the reception. There were a few negative experiences involving miscommunication and instances where the staff seemed overwhelmed and distracted.
Despite these occasional drawbacks, the majority of the feedback reflects positively on the staff's dedication and the warm, accommodating environment they strive to create.
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Location
Breakfast
However, there were notable inconsistencies regarding the inclusion of breakfast in the room rate with some guests having to provide proof or inquire about their pre-booked meals. The lack of variety in the breakfast menu bothered some guests, as it remained unchanged on subsequent days. Despite these hiccups, many guests still considered the breakfast to be good or even great, appreciating the good value when included in the room cost. The use of reusable cutlery and plates also received positive remarks.
Nevertheless, there were some concerns about the lengthy wait times during busy periods, particularly during events and some instances of unavailability or poor communication regarding breakfast registration. Despite these issues, the overall perception of breakfast at the hotel remains positive, resonating well with guests' expectations and contributing to a satisfactory stay.
Rooms
However, there are consistent criticisms regarding the maintenance and state of some rooms. Complaints about old, smelly carpets and mildew or damp smells are common and issues such as broken showers and faulty phones detracted from the experience for some visitors. Additionally, concerns about room cleanliness, including reports of stained tubs, unclean floors and even pest infestations, have been raised by some guests.
Despite these issues, many guests found the staff to be friendly and helpful, which added to the overall positive aspects of their stay. The rooms, when satisfactory, offered a comfortable and enjoyable environment, especially with the inclusion of comforts like large TVs and accessible amenities. Many guests noted that the rooms, in their better condition, were more than adequate for a restful and pleasant stay.
Beds
Cleanliness
Verifying the consistency of the cleanliness service revealed that rooms were often not cleaned thoroughly or daily. In some cases, guests found their rooms in the same condition they had left them in the morning with unmade beds, unchanged towels and overflowing trash. The common areas also fell short in terms of cleanliness with dirty stairs, elevators and hallways frequently mentioned.
Despite these issues, the hotel staff were frequently described as friendly and accommodating, which somewhat mitigated the disappointment regarding the cleanliness. The quiet nature of the hotel, combined with its strategic location, still makes it appealing for those prioritizing convenience and atmosphere over immaculately clean facilities.
Staff
The front desk staff often receives commendations for their excellent customer service with several guests appreciating the time taken to address questions and assist with additional needs like arranging transportation. One staff member, Alee, stands out for her particularly friendly service.
However, it is worth noting that there are occasional criticisms. Some guests found half the staff unhelpful and a few instances of unfriendliness and unresponsiveness were reported, particularly at the reception. There were a few negative experiences involving miscommunication and instances where the staff seemed overwhelmed and distracted.
Despite these occasional drawbacks, the majority of the feedback reflects positively on the staff's dedication and the warm, accommodating environment they strive to create.
Yes, Holiday Inn Miami West - Airport Area by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Holiday Inn Miami West - Airport Area by IHG.
Yes, Holiday Inn Miami West - Airport Area by IHG welcomes dogs.
Yes, parking facilities are available at Holiday Inn Miami West - Airport Area by IHG.
Yes, Holiday Inn Miami West - Airport Area by IHG has a gym.
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