Hotel Altes Zollhaus
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Summary of reviewsHotel Altes Zollhaus is highly regarded for its standout features that contribute to a memorable and enjoyable stay. The hotel's prime location is a significant advantage, offering easy access to a beautiful green beach, the tranquil village center and convenient amenities all within a short walk. Guests frequently praise its peaceful ambiance despite its proximity to the main road, highlighting the serene and accessible environment.
A notable highlight of Hotel Altes Zollhaus is its breakfast and dining experiences. The breakfast buffet consistently receives acclaim for its extensive, varied and delicious offerings, from fresh fish to various egg dishes. The quality and freshness of ingredients, along with the friendly and attentive breakfast staff, enhance the overall dining experience. Dinner at the in-house restaurant is also well-regarded with guests appreciating the fantastic and excellent food, varied menu and the pleasant atmosphere, making it a highly recommended dining destination.
The hotel's rooms are another key aspect that guests appreciate. The rooms are praised for being beautifully designed, clean, modern and spacious. Guests find the furnishings tasteful and the amenities well-thought-out, ensuring a comfortable stay. Despite minor issues like occasional low toilets or small bathrooms, the overall feedback is highly positive with special mentions of comfortable beds and meticulous daily cleaning services.
Cleanliness is a recurring theme in positive reviews with the hotel frequently being described as spotless and well-maintained. Guests appreciate the cozy and comfortable environment, supported by friendly and helpful staff who contribute significantly to the pleasant atmosphere.
The staff at Hotel Altes Zollhaus receive exceptional commendation for their friendliness, helpfulness and attentiveness. Guests of all ages, including families with children, feel well-cared-for, thanks to the warm and accommodating nature of the team. This dedication to service further enhances the hotel's reputation.
For families, Hotel Altes Zollhaus proves to be a great choice, offering child-friendly amenities and a welcoming ambiance. The well-regarded breakfast and overall clean and comfortable atmosphere make it a suitable option for family stays.
While the hotel excels in many areas, some guests have pointed out a few shortcomings. The WiFi service is reported as poor with unreliable connectivity and low speeds. Additionally, there are mixed reviews about the beds with some guests finding them very comfortable while others criticize the mattresses and pillows for being hard or worn out. The hotel's four-star rating has also been questioned by some guests, who feel that certain amenities and service inconsistencies do not entirely match their expectations of a four-star establishment.
Overall, Hotel Altes Zollhaus is highly recommended for its excellent location, exceptional breakfast and dining experiences, clean and comfortable rooms and outstanding staff. While there are areas for improvement, particularly with WiFi and bed quality, the positive aspects significantly contribute to a pleasant and enjoyable stay.
Categories
A notable highlight of Hotel Altes Zollhaus is its breakfast and dining experiences. The breakfast buffet consistently receives acclaim for its extensive, varied and delicious offerings, from fresh fish to various egg dishes. The quality and freshness of ingredients, along with the friendly and attentive breakfast staff, enhance the overall dining experience. Dinner at the in-house restaurant is also well-regarded with guests appreciating the fantastic and excellent food, varied menu and the pleasant atmosphere, making it a highly recommended dining destination.
The hotel's rooms are another key aspect that guests appreciate. The rooms are praised for being beautifully designed, clean, modern and spacious. Guests find the furnishings tasteful and the amenities well-thought-out, ensuring a comfortable stay. Despite minor issues like occasional low toilets or small bathrooms, the overall feedback is highly positive with special mentions of comfortable beds and meticulous daily cleaning services.
Cleanliness is a recurring theme in positive reviews with the hotel frequently being described as spotless and well-maintained. Guests appreciate the cozy and comfortable environment, supported by friendly and helpful staff who contribute significantly to the pleasant atmosphere.
The staff at Hotel Altes Zollhaus receive exceptional commendation for their friendliness, helpfulness and attentiveness. Guests of all ages, including families with children, feel well-cared-for, thanks to the warm and accommodating nature of the team. This dedication to service further enhances the hotel's reputation.
For families, Hotel Altes Zollhaus proves to be a great choice, offering child-friendly amenities and a welcoming ambiance. The well-regarded breakfast and overall clean and comfortable atmosphere make it a suitable option for family stays.
While the hotel excels in many areas, some guests have pointed out a few shortcomings. The WiFi service is reported as poor with unreliable connectivity and low speeds. Additionally, there are mixed reviews about the beds with some guests finding them very comfortable while others criticize the mattresses and pillows for being hard or worn out. The hotel's four-star rating has also been questioned by some guests, who feel that certain amenities and service inconsistencies do not entirely match their expectations of a four-star establishment.
Overall, Hotel Altes Zollhaus is highly recommended for its excellent location, exceptional breakfast and dining experiences, clean and comfortable rooms and outstanding staff. While there are areas for improvement, particularly with WiFi and bed quality, the positive aspects significantly contribute to a pleasant and enjoyable stay.
Luxury Hotel
This 4-star hotel offers rooms with sea views and features hot tubs in its Junior Suites and Suites. Guests receive free daily entry to a nearby thermal bath and access to a recently opened Thalasso Meeres Spa with a fitness area, providing extensive wellness and high-end comfort.
Accessible Hotel
Located in Horumersiel, this hotel provides accessible entrances and rooms. The hotel's facilities are designed to accommodate guests with mobility challenges.
Hotel with EV Charging Stations
Being a hotel, Altes Zollhaus probably provides a reliable and managed EV charging service for its guests. Its location in Wangerland-Horumersiel places it in a tourist-friendly area.
4-Star Hotel
This 4-star hotel offers a terrace, a restaurant, and a bar. It provides free WiFi. The hotel is located close to Schillig Beach.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Guest Reviews
Hotel Altes Zollhaus offers a prime location that consistently impresses guests, whether for its proximity to the natural beach or its central position in the village. Nestled directly by the dike, the hotel allows guests easy access to the lovely green beach and central town amenities, making it convenient for both relaxation and exploration. The tranquil setting, despite being near the main road, contributes to its peaceful ambiance with quiet, spacious rooms. Guests consistently note its excellent, fantastic and very good location, affirming its placement as paramount for a serene yet accessible stay. With parking nearby and everything from the thermal baths to the town center within a short walk, Hotel Altes Zollhaus stands out for its ideal position in the heart of the village.
Hotel Altes Zollhaus garners widespread praise for its breakfast offerings, which consistently impress guests. The breakfast is frequently described as extensive, varied and very delicious. Many highlight the freshness and quality of the ingredients, including fresh fish and various egg dishes. The presentation is neat and the buffet is well-thought-out to cater to diverse tastes. Guests appreciate the rich selection, covering everything from fresh fruits to homemade bread.
The staff receives accolades for their friendliness and attentiveness, enhancing the overall breakfast experience. Service is often described as top-notch with the buffet being replenished promptly upon request. Despite one comment about the fruit juices being of poor quality and another about the breakfast room being small, overall feedback is overwhelmingly positive.
In addition to the excellent breakfast, the hotel's central location and the pleasing atmosphere contribute to a satisfying stay. The dining experiences, both breakfast and dinner, leave little to be desired, making Hotel Altes Zollhaus highly recommended by its guests.
Hotel Altes Zollhaus receives high praise for its dining experiences, from breakfast to dinner, making it a standout feature of guests' stays. The breakfast buffet garners accolades for its extensive selection, leaving nothing to be desired and diners appreciate the delicious fare that starts their day. Service staff during breakfast are noted for their friendliness, enhancing the morning meal.
Dinner at the hotel’s in-house restaurant is frequently described as fantastic and excellent with a varied menu that caters to diverse tastes. The à la carte dinner receives commendations for both variety and quality and diners find the food consistently delicious and well-prepared. Pleasingly memorable experiences are bolstered by the nice atmosphere and attentive service.
A few reviews mention that the evening dining setup can be a little confusing, particularly for those with disabilities, but these concerns are minor compared to the overwhelmingly positive feedback. Overall, the restaurant's great cuisine and top-notch service make it a highly recommended option for guests, whether they visit for a meal or choose to stay at the hotel.
Hotel Altes Zollhaus features beautifully designed rooms that consistently impress guests with their cleanliness, modernity and spacious layouts. Visitors have noted the tasteful and stylish furnishings paired with a cozy atmosphere, making each stay comfortable and enjoyable. Many rooms offer generous space, equipped with modern conveniences and well-thought-out amenities such as large bathtubs, ample towels, bathrobes and even terraces.
The cleanliness of the rooms is frequently praised with a meticulous daily cleaning service ensuring guest satisfaction. The beds are reported as comfortable, contributing to a restful night's sleep. Some rooms' slight drawbacks include issues like a low toilet in one instance and a small bathroom in another, but these appear to be exceptions rather than the rule.
Overall, the hotel rooms provide a welcoming, well-equipped and visually appealing environment that aligns with guests' expectations, making Hotel Altes Zollhaus a commendable choice for both leisure and business stays.
Hotel Altes Zollhaus has received mixed feedback regarding its beds. Many guests have praised the beds for being very cozy and super comfortable, highlighting the great quality of sleep they experienced. There are even mentions of nicely prepared dog beds with towels, which suggests attention to detail and guest comfort.
However, not all experiences were positive. A significant number of guests found the mattresses to be extremely hard, worn out or even broken. Some also complained about the beds being mounted on wheels that couldn’t be locked, causing instability during the night. The pillows received mixed reviews; while some found them too soft or brittle, others felt they were too small.
In summary, while many guests were pleased with the comfort provided by the beds, there were notable complaints about the conditions of the mattresses and pillows, suggesting that improvements could enhance guest satisfaction.
Hotel Altes Zollhaus has received numerous accolades for its exceptional cleanliness standards. Guests consistently highlight the hotel as very clean with rooms being spotlessly clean and well-maintained. Cleanliness and hygiene are clearly a priority with comments pointing out the thoroughly cleaned rooms and well-equipped facilities. Many visitors found the hotel to not only be clean but also cozy and comfortable. Despite some minor criticisms related to occasional oversights like cobwebs and ceiling lights in the bathroom, the overall impression remains highly positive with reviews frequently praising the hotel for its excellent cleanliness and friendly, helpful staff.
Hotel Altes Zollhaus boasts an outstanding reputation for its exceptional staff, frequently highlighted in guest reviews. Visitors consistently applaud the hotel’s team for being extremely friendly and helpful. The reception staff, restaurant crew and management all contribute to a welcoming atmosphere, ensuring that guests feel cared for throughout their stay.
The staff's attentiveness and approachable nature extend to guests of all ages with particular kindness shown towards children. The service is described as both competent and casual, providing comfort without feeling overly formal. Additionally, the staff demonstrates a willingness and capability to adapt to guests' needs, making the arrival and check-in process smooth and efficient.
Guests appreciate the attentive and friendly service, which remains consistently high whether interacting at the reception, during meals, or at other times. The overall atmosphere of the hotel is enhanced by the staff’s dedication to maintaining a pleasant environment, making the stay enjoyable for all. The feedback underscores that the staff’s friendliness and attentiveness truly set Hotel Altes Zollhaus apart.
Hotel Altes Zollhaus provides a limited WiFi experience with reports indicating poor connectivity and low speeds, averaging around 300Kbps for uploads and 2Mbps for downloads. While WiFi is technically available, guests noted that the service was unreliable and internet access was frequently missing. Additionally, mobile reception in the hotel was reported as subpar. Guests suggest that improving the WiFi service would enhance the overall experience.
Hotel Altes Zollhaus stands out as a family-friendly destination, providing a welcoming atmosphere for guests with children. The hotel offers convenient child-friendly amenities and the attentive staff provide thoughtful touches specifically for young guests. With a clean North room suite and overall excellent cleaning services, it caters well to family needs. The well-regarded breakfast and cuisine contribute to a pleasant stay for both kids and adults. The consistent praise for its family-friendly nature suggests that it is an excellent choice for travelers seeking a comfortable and enjoyable experience for the whole family.
Hotel Altes Zollhaus has garnered mixed reviews regarding its four-star rating, facilities and services. The most consistent praise from guests highlights the staff, described as mega friendly and helpful, which significantly enhances the guest experience. However, a few reviews suggest that other employees were not as friendly, leading to inconsistent service quality.
The breakfast service has been deemed satisfactory for a 4-star hotel, although some guests felt the choice was lacking, noting only brown sugar being available for coffee, which didn't suit everyone's taste. The cleaning service received criticism with some guests suggesting it could be better, which might contribute to the sentiment that the hotel falls short of its four-star rating.
Guest expectations of a four-star hotel, including amenities like bathrobes, were not always met. Some reviewers felt that a more customer-oriented approach was needed with the overall conclusion being that the four-star rating might be slightly exaggerated. Overall, while the hotel's staff receives high marks for their friendliness, the inconsistencies in service and amenities have led some guests to question the hotel’s four-star status.
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Location
Breakfast
The staff receives accolades for their friendliness and attentiveness, enhancing the overall breakfast experience. Service is often described as top-notch with the buffet being replenished promptly upon request. Despite one comment about the fruit juices being of poor quality and another about the breakfast room being small, overall feedback is overwhelmingly positive.
In addition to the excellent breakfast, the hotel's central location and the pleasing atmosphere contribute to a satisfying stay. The dining experiences, both breakfast and dinner, leave little to be desired, making Hotel Altes Zollhaus highly recommended by its guests.
Dinner
Dinner at the hotel’s in-house restaurant is frequently described as fantastic and excellent with a varied menu that caters to diverse tastes. The à la carte dinner receives commendations for both variety and quality and diners find the food consistently delicious and well-prepared. Pleasingly memorable experiences are bolstered by the nice atmosphere and attentive service.
A few reviews mention that the evening dining setup can be a little confusing, particularly for those with disabilities, but these concerns are minor compared to the overwhelmingly positive feedback. Overall, the restaurant's great cuisine and top-notch service make it a highly recommended option for guests, whether they visit for a meal or choose to stay at the hotel.
Rooms
The cleanliness of the rooms is frequently praised with a meticulous daily cleaning service ensuring guest satisfaction. The beds are reported as comfortable, contributing to a restful night's sleep. Some rooms' slight drawbacks include issues like a low toilet in one instance and a small bathroom in another, but these appear to be exceptions rather than the rule.
Overall, the hotel rooms provide a welcoming, well-equipped and visually appealing environment that aligns with guests' expectations, making Hotel Altes Zollhaus a commendable choice for both leisure and business stays.
Beds
However, not all experiences were positive. A significant number of guests found the mattresses to be extremely hard, worn out or even broken. Some also complained about the beds being mounted on wheels that couldn’t be locked, causing instability during the night. The pillows received mixed reviews; while some found them too soft or brittle, others felt they were too small.
In summary, while many guests were pleased with the comfort provided by the beds, there were notable complaints about the conditions of the mattresses and pillows, suggesting that improvements could enhance guest satisfaction.
Cleanliness
Staff
The staff's attentiveness and approachable nature extend to guests of all ages with particular kindness shown towards children. The service is described as both competent and casual, providing comfort without feeling overly formal. Additionally, the staff demonstrates a willingness and capability to adapt to guests' needs, making the arrival and check-in process smooth and efficient.
Guests appreciate the attentive and friendly service, which remains consistently high whether interacting at the reception, during meals, or at other times. The overall atmosphere of the hotel is enhanced by the staff’s dedication to maintaining a pleasant environment, making the stay enjoyable for all. The feedback underscores that the staff’s friendliness and attentiveness truly set Hotel Altes Zollhaus apart.
Wi-Fi
Family
4 Star
The breakfast service has been deemed satisfactory for a 4-star hotel, although some guests felt the choice was lacking, noting only brown sugar being available for coffee, which didn't suit everyone's taste. The cleaning service received criticism with some guests suggesting it could be better, which might contribute to the sentiment that the hotel falls short of its four-star rating.
Guest expectations of a four-star hotel, including amenities like bathrobes, were not always met. Some reviewers felt that a more customer-oriented approach was needed with the overall conclusion being that the four-star rating might be slightly exaggerated. Overall, while the hotel's staff receives high marks for their friendliness, the inconsistencies in service and amenities have led some guests to question the hotel’s four-star status.
No, Hotel Altes Zollhaus doesn't have any pool.
No, a spa isn't available at Hotel Altes Zollhaus.
No, Hotel Altes Zollhaus doesn't allow dogs.
No, parking facilities aren't available at Hotel Altes Zollhaus.
No, Hotel Altes Zollhaus doesn't have a gym.
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