Hilton Houston Plaza/Medical Center
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Summary of reviewsThe Hilton Houston Plaza/Medical Center is highly regarded for its strategic location, making it an excellent choice for travelers needing proximity to the Texas Medical Center, Rice University and downtown Houston attractions like the NRG Stadium and Galleria Mall. Guests appreciated the clean, quiet surroundings, the convenience of nearby essential services and the shuttle service to Houston Methodist Hospital. The hospitality, comfortable accommodations and clean facilities further enhance the guest experience.
The breakfast at the hotel receives mixed reviews with some guests appreciating the practicality of the offerings. However, the additional cost and limited selection were seen as drawbacks, indicating room for improvement in terms of variety and value.
Dining experiences at the hotel's on-site restaurant also provided varying feedback. While many praised the quality and taste of the food, the slow service and high prices were common concerns. Similarly, opinions on the “to-go” and Starbucks area ranged from overpriced to subpar quality.
Guests favored the rooms for their cleanliness, spaciousness and comfortable setups. The gorgeous nighttime views and quiet ambiance added to the overall positive experience. Minor issues like dim lighting and overly soft mattresses were noted but did not significantly detract from the overall satisfaction.
Cleanliness is generally well-regarded with many praising the immaculate conditions of the rooms and public areas. However, some guests did encounter issues such as unclean sheets and unstocked amenities, suggesting areas for improvement.
The hotel staff is frequently praised for their friendliness, attentiveness and professionalism with exceptional customer service highlighted. Special touches during celebrations were appreciated, although isolated incidents of unprofessional behavior were reported.
The rooftop pool is a standout feature, celebrated for its beauty, cleanliness and the overall ambiance, including pool-side amenities like a bar and DJ. Minor concerns like early closing times and cold water temperatures were noted.
Parking is a commonly criticized aspect due to the fees and organization of the service. Despite this, the security of the parking facilities received some positive mentions.
Bed comfort varied among guests with many finding the beds and pillows superbly comfortable while others experienced issues with bed hardness. Overall, the spaciousness and convenience of the rooms contributed positively to guests' stays.
In summary, Hilton Houston Plaza/Medical Center excels in location, hospitality and room comfort with notable amenities like the rooftop pool adding to its appeal. Breakfast and dining services, along with parking, present areas with potential for enhancement to ensure a consistently positive guest experience.
Categories
The breakfast at the hotel receives mixed reviews with some guests appreciating the practicality of the offerings. However, the additional cost and limited selection were seen as drawbacks, indicating room for improvement in terms of variety and value.
Dining experiences at the hotel's on-site restaurant also provided varying feedback. While many praised the quality and taste of the food, the slow service and high prices were common concerns. Similarly, opinions on the “to-go” and Starbucks area ranged from overpriced to subpar quality.
Guests favored the rooms for their cleanliness, spaciousness and comfortable setups. The gorgeous nighttime views and quiet ambiance added to the overall positive experience. Minor issues like dim lighting and overly soft mattresses were noted but did not significantly detract from the overall satisfaction.
Cleanliness is generally well-regarded with many praising the immaculate conditions of the rooms and public areas. However, some guests did encounter issues such as unclean sheets and unstocked amenities, suggesting areas for improvement.
The hotel staff is frequently praised for their friendliness, attentiveness and professionalism with exceptional customer service highlighted. Special touches during celebrations were appreciated, although isolated incidents of unprofessional behavior were reported.
The rooftop pool is a standout feature, celebrated for its beauty, cleanliness and the overall ambiance, including pool-side amenities like a bar and DJ. Minor concerns like early closing times and cold water temperatures were noted.
Parking is a commonly criticized aspect due to the fees and organization of the service. Despite this, the security of the parking facilities received some positive mentions.
Bed comfort varied among guests with many finding the beds and pillows superbly comfortable while others experienced issues with bed hardness. Overall, the spaciousness and convenience of the rooms contributed positively to guests' stays.
In summary, Hilton Houston Plaza/Medical Center excels in location, hospitality and room comfort with notable amenities like the rooftop pool adding to its appeal. Breakfast and dining services, along with parking, present areas with potential for enhancement to ensure a consistently positive guest experience.
Family Friendly Hotel
Located near the Medical Center, this hotel offers an outdoor rooftop pool with city views, providing a pleasant swimming experience for families. It offers standard hotel amenities suitable for a family stay.
Hotel with Swimming Pool
Features a spacious rooftop pool with ample seating, perfect for sunbathing. It provides a relaxing daycation experience.
Outdoor Pool
Hotel with Gym
Features a fitness center for guest use. Provides basic equipment for a decent workout.
Hotel with Outdoor Pool
This hotel features an outdoor rooftop pool with ample seating. The spacious pool deck is perfect for sunbathing and relaxation.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Guest Reviews
The Hilton Houston Plaza/Medical Center receives high praise for its prime location, making it a top choice for those needing proximity to various key points in Houston. Guests frequently appreciate its closeness to major medical centers, including MD Anderson and Texas Children’s Hospital, which caters well to both patients and their families. The hotel's location is also favored for being near Rice University, providing convenience for visitors to the campus. Additionally, the hotel is strategically positioned near downtown attractions, NRG Stadium and even the Galleria Mall, enhancing its appeal for diverse traveler needs.
Travelers commend the surroundings, noting the area's cleanliness, quietness and overall convenience. Frequent mentions of easy access to essential services and a favorable shuttle service to Houston Methodist highlights the hotel's effort to facilitate seamless transportation. Hospitality, comfortable accommodations and clean facilities further enrich the guest experience with guests appreciating the spacious rooms and comfortable beds.
The locale also garners compliments for being near good food options and jogging trails at Rice University, making it ideal for both short visits and longer stays alike. Overall, the Hilton Houston Plaza/Medical Center stands out for its excellent location, blending city accessibility with thoughtful amenities.
The breakfast experience at the Hilton Houston Plaza/Medical Center showcases a mix of impressions. While some guests found the breakfast to be good, complete and practical, there are significant areas for improvement. Many reviewers highlighted that the breakfast is not included in the room rate and the additional cost, often around $20, was considered high by several guests. Despite the breakfast buffet receiving praise from some, others felt that the selection was limited and the quality inconsistent with mentions of burnt gravy and improperly reheated food. Additionally, the availability and accuracy of room service orders were noted as issues. Overall, the breakfast offerings were deemed insufficient by some guests with suggestions that more variety and value should be provided, particularly given the hotel's upscale status.
The Hilton Houston Plaza/Medical Center receives mixed reviews regarding its dining options. Many guests enjoyed the food at the on-site restaurant, describing it as very nice and wonderful despite noting that the service can be slow. Some found the meals delicious though pricey, reflecting a general sentiment that while the quality of the food is commendable, the value for money might not always hit the mark.
However, not all reviews are positive. Some guests felt that restaurant prices were high for what was offered with instances of incorrect orders and even illness reported. The "to-go" and Starbucks area was also criticized for being overpriced with subpar quality.
Overall, while there is praise for the dining experience at the Hilton Houston Plaza/Medical Center, certain issues like cost, service speed and occasional quality lapses leave room for improvement.
The rooms at the Hilton Houston Plaza/Medical Center have garnered a lot of praise for their cleanliness and spaciousness. Many guests found the rooms to be very clean, tidy and comfortable, which greatly contributed to a relaxing stay. The space within the rooms was frequently highlighted as ample with several reviews mentioning the benefit of receiving an upgrade to a suite, adding to the overall comfort and satisfaction.
The views from the rooms, particularly at night, were described as gorgeous, enhancing the cozy atmosphere. Guests also appreciated the hotel's quiet ambiance, which, combined with friendly and courteous staff, made for a pleasant experience.
Although the rooms were well-maintained, some reviews noted minor issues such as dim lighting, overly soft mattresses and occasional lapses in housekeeping. Despite these small drawbacks, the overall impression remained positive, particularly due to the spacious layouts and comfortable setups, which even included separate living areas in some cases.
Location also played a significant role with many guests highlighting it as perfect. The combination of a good location, clean and spacious rooms made for a highly satisfactory experience at this hotel.
Hilton Houston Plaza/Medical Center receives mixed reviews regarding the comfort of its beds. Many guests found the beds and pillows to be extremely comfortable, often describing them as soft and providing a good night's rest. The spacious rooms add to the comfort, especially within the 2 queen rooms. However, some guests noted inconsistency in bed comfort, reporting that a few mattresses were either too soft or too hard. While some reported a poor sleep experience, others highlighted how the hotel served as a perfect resting place before an early medical procedure, showcasing the practical convenience of the hotel's location. Overall, while bedding comfort varies, many guests enjoyed a restful stay.
Hilton Houston Plaza/Medical Center receives mixed feedback regarding cleanliness, but several positive aspects stand out. Many guests highlight the hotel's clean and well-kept facilities, appreciating the organized and spotless environment. Rooms are often described as immaculate, clean and tidy with a comfortable bed enhancing the overall experience. Patrons also value the friendly and accommodating staff, contributing to a pleasant stay. The proximity to Texas Medical Center is noted as a convenient feature for those visiting for medical reasons.
However, there are areas for improvement. A number of guests encountered cleanliness issues in their rooms, such as unclean sheets, stained towels and leftover garbage in hallways. Some experienced the inconvenience of an out-of-service ice machine and an unstocked pool area. While the majority of reviews praise the hotel's cleanliness and comfort, addressing these negatives could ensure a consistently positive experience for all guests.
Guests of the Hilton Houston Plaza/Medical Center generally had positive interactions with the hotel's staff, frequently describing them as friendly, attentive and professional. Many reviews highlighted exceptional customer service from individuals such as Taylor and Makayla, who were noted for their warmth and helpfulness. Specifically, the front desk team received numerous accolades for their outstanding assistance, making guests feel welcomed and supported, even helping with parking and additional requests during stays.
Several guests mentioned the staff’s professionalism and attentiveness, particularly noting their kindness and the extra mile they went during special occasions like anniversaries and birthdays, such as providing a slice of cake for a celebratory touch. The cleanliness of the hotel, combined with the accommodating nature of the team, contributed significantly to positive experiences.
However, there were a few reports of unprofessional behavior with some guests encountering rude or unhelpful staff members and minimal apologies or actions taken to address major inconveniences. Despite these isolated incidents, the majority of reviews underscored the overall friendliness and helpfulness of the staff, reflecting a strong customer service orientation.
The rooftop pool at the Hilton Houston Plaza/Medical Center stands out as a delightful feature of the hotel. Guests appreciated the beautiful and very clean outdoor pool, complemented by a pleasant and nicely maintained pool area. Many found the view from the pool area to be impressive, adding to the overall experience. The pool was described as a fantastic bonus with a great ambiance, including a pool-side bar and occasional DJ. The surrounding sitting area beside the pool was noted as being beautiful, enhancing the relaxation factor. Despite the generally positive feedback, some noted issues such as the pool closing early, a lack of replacement towels and occasional cold water. These concerns suggest room for improvement in maintaining the pool's amenities and temperature. However, the overall positive descriptors highlight the pool as a major asset of the hotel.
The parking situation at Hilton Houston Plaza/Medical Center is mostly seen in a negative light by guests. Many reviews mention the need to pay for parking with fees often cited as $15 or $20 per night for self-parking. The process is described as poorly organized and not always clearly indicated at the time of booking. Spaces are often noted as tight and some guests found the garage dark and difficult to navigate. However, some reviews did mention that using the parking facilities was easy and secure. The separate building and elevators required for accessing the parking garage added to the inconvenience for some guests. Despite the recurring issue of the parking fees, the secure nature of the parking was a slight positive noted by a few.
Location Show Map
Location
Travelers commend the surroundings, noting the area's cleanliness, quietness and overall convenience. Frequent mentions of easy access to essential services and a favorable shuttle service to Houston Methodist highlights the hotel's effort to facilitate seamless transportation. Hospitality, comfortable accommodations and clean facilities further enrich the guest experience with guests appreciating the spacious rooms and comfortable beds.
The locale also garners compliments for being near good food options and jogging trails at Rice University, making it ideal for both short visits and longer stays alike. Overall, the Hilton Houston Plaza/Medical Center stands out for its excellent location, blending city accessibility with thoughtful amenities.
Breakfast
Dinner
However, not all reviews are positive. Some guests felt that restaurant prices were high for what was offered with instances of incorrect orders and even illness reported. The "to-go" and Starbucks area was also criticized for being overpriced with subpar quality.
Overall, while there is praise for the dining experience at the Hilton Houston Plaza/Medical Center, certain issues like cost, service speed and occasional quality lapses leave room for improvement.
Rooms
The views from the rooms, particularly at night, were described as gorgeous, enhancing the cozy atmosphere. Guests also appreciated the hotel's quiet ambiance, which, combined with friendly and courteous staff, made for a pleasant experience.
Although the rooms were well-maintained, some reviews noted minor issues such as dim lighting, overly soft mattresses and occasional lapses in housekeeping. Despite these small drawbacks, the overall impression remained positive, particularly due to the spacious layouts and comfortable setups, which even included separate living areas in some cases.
Location also played a significant role with many guests highlighting it as perfect. The combination of a good location, clean and spacious rooms made for a highly satisfactory experience at this hotel.
Beds
Cleanliness
However, there are areas for improvement. A number of guests encountered cleanliness issues in their rooms, such as unclean sheets, stained towels and leftover garbage in hallways. Some experienced the inconvenience of an out-of-service ice machine and an unstocked pool area. While the majority of reviews praise the hotel's cleanliness and comfort, addressing these negatives could ensure a consistently positive experience for all guests.
Staff
Several guests mentioned the staff’s professionalism and attentiveness, particularly noting their kindness and the extra mile they went during special occasions like anniversaries and birthdays, such as providing a slice of cake for a celebratory touch. The cleanliness of the hotel, combined with the accommodating nature of the team, contributed significantly to positive experiences.
However, there were a few reports of unprofessional behavior with some guests encountering rude or unhelpful staff members and minimal apologies or actions taken to address major inconveniences. Despite these isolated incidents, the majority of reviews underscored the overall friendliness and helpfulness of the staff, reflecting a strong customer service orientation.
Pool
Parking
Yes, Hilton Houston Plaza/Medical Center has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hilton Houston Plaza/Medical Center.
No, Hilton Houston Plaza/Medical Center doesn't allow dogs.
Yes, parking facilities are available at Hilton Houston Plaza/Medical Center.
Yes, Hilton Houston Plaza/Medical Center has a gym.
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