Holiday Inn Express & Suites Memorial – CityCentre by IHG
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Summary of reviewsHoliday Inn Express & Suites Memorial – CityCentre by IHG, garners positive reviews, primarily driven by its strategic and central location that appeals to both business and leisure guests. Visitors appreciate its proximity to shopping, dining, local attractions, major highways and business offices, ensuring easy access to Houston’s key destinations. Despite occasional noise from the nearby highway, the overall accessibility and clean surroundings enhance the stay experience.
The breakfast offerings receive mixed feedback. Guests commend the variety and quality with highlights including a veggie egg omelet and breakfast meats. However, some note the menu's repetitive nature and the lack of certain items like waffles and dairy-free options. Despite these minor issues, the breakfast spread generally complements the hotel’s clean and comfortable environment.
Rooms at the hotel are frequently praised for their spaciousness and cleanliness, characterized by neat and organized setups with comfortable bedding. While some rooms facing the interstate may experience noise issues, guests appreciate the overall upkeep and modern furnishings. The provision of earplugs and quieter rooms elsewhere in the hotel help mitigate this concern. Occasional mentions of musty odors and maintenance delays are outliers in an otherwise positive room experience.
Cleanliness stands out as a hallmark of this property with guests consistently describing it as immaculate. The well-maintained and modern facilities contribute to a fresh and inviting environment across all areas of the hotel. Minor lapses in cleaning services are rare and do not significantly detract from the overall perception of high cleanliness standards.
The staff's friendliness and professionalism also receive high marks. Guests frequently highlight their efficiency, helpfulness and welcoming demeanor. Some standout staff members, such as Suzette and Erica, are specifically noted for their excellent service. Isolated incidents of poor customer service are exceptions in an otherwise commendable guest service record.
Complimentary wifi is a valued amenity, generally performing well for guests' needs despite some issues with connecting to printers and the lack of streaming service availability. The pool area with its clean and well-maintained environment, is appreciated, although concerns about the pool temperature and occasional cleanliness issues are noted by some guests.
The beds receive mixed feedback with many guests praising their comfort and cleanliness, while others find them too firm or experience specific issues with bedding quality. Despite these inconsistencies, the general consensus is that the hotel offers a reasonable sleep experience.
As a three-star hotel, Holiday Inn Express & Suites Memorial – CityCentre offers a solid experience with amenities and services that meet or exceed expectations for its category. While some find the rates a bit high, the overall sentiment is positive, indicating good value for the price.
For business travelers, the hotel’s location and amenities make it a suitable choice, offering easy access to major highways and business appointments. However, issues such as difficulty in obtaining clean towels and connectivity problems with printers may pose minor inconveniences.
In summary, Holiday Inn Express & Suites Memorial – CityCentre is highly regarded for its prime location, cleanliness, spacious rooms and friendly staff, making it a comfortable and convenient option for travelers looking to explore Houston or attend to business needs. The combination of modern comforts, responsive service and essential amenities creates a welcoming environment, despite a few areas needing minor improvements.
Categories
The breakfast offerings receive mixed feedback. Guests commend the variety and quality with highlights including a veggie egg omelet and breakfast meats. However, some note the menu's repetitive nature and the lack of certain items like waffles and dairy-free options. Despite these minor issues, the breakfast spread generally complements the hotel’s clean and comfortable environment.
Rooms at the hotel are frequently praised for their spaciousness and cleanliness, characterized by neat and organized setups with comfortable bedding. While some rooms facing the interstate may experience noise issues, guests appreciate the overall upkeep and modern furnishings. The provision of earplugs and quieter rooms elsewhere in the hotel help mitigate this concern. Occasional mentions of musty odors and maintenance delays are outliers in an otherwise positive room experience.
Cleanliness stands out as a hallmark of this property with guests consistently describing it as immaculate. The well-maintained and modern facilities contribute to a fresh and inviting environment across all areas of the hotel. Minor lapses in cleaning services are rare and do not significantly detract from the overall perception of high cleanliness standards.
The staff's friendliness and professionalism also receive high marks. Guests frequently highlight their efficiency, helpfulness and welcoming demeanor. Some standout staff members, such as Suzette and Erica, are specifically noted for their excellent service. Isolated incidents of poor customer service are exceptions in an otherwise commendable guest service record.
Complimentary wifi is a valued amenity, generally performing well for guests' needs despite some issues with connecting to printers and the lack of streaming service availability. The pool area with its clean and well-maintained environment, is appreciated, although concerns about the pool temperature and occasional cleanliness issues are noted by some guests.
The beds receive mixed feedback with many guests praising their comfort and cleanliness, while others find them too firm or experience specific issues with bedding quality. Despite these inconsistencies, the general consensus is that the hotel offers a reasonable sleep experience.
As a three-star hotel, Holiday Inn Express & Suites Memorial – CityCentre offers a solid experience with amenities and services that meet or exceed expectations for its category. While some find the rates a bit high, the overall sentiment is positive, indicating good value for the price.
For business travelers, the hotel’s location and amenities make it a suitable choice, offering easy access to major highways and business appointments. However, issues such as difficulty in obtaining clean towels and connectivity problems with printers may pose minor inconveniences.
In summary, Holiday Inn Express & Suites Memorial – CityCentre is highly regarded for its prime location, cleanliness, spacious rooms and friendly staff, making it a comfortable and convenient option for travelers looking to explore Houston or attend to business needs. The combination of modern comforts, responsive service and essential amenities creates a welcoming environment, despite a few areas needing minor improvements.
Accessible Hotel
This hotel is recognized for offering accessible features and services for guests.
3-Star Hotel
This hotel is located in the Memorial CityCentre area. It offers comfortable accommodations and complimentary breakfast. It's a convenient option for shoppers and business travelers in the area.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Swimming Pool
Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
Hotel with Gym
Hotel with Outdoor Pool
Guest Reviews
Holiday Inn Express & Suites Memorial – CityCentre by IHG, is praised for its convenient and central location, making it an excellent choice for both business and leisure travelers. Nestled close to a plethora of local attractions, shopping malls and a variety of restaurants, guests find it easy to access everything Houston has to offer. The hotel’s proximity to the expressway and major roads ensures quick connections to the city center, downtown and other key destinations, including hospitals and business offices.
While the location is appreciated for its accessibility and convenience, some guests have noted the noise from the nearby highway as a downside. Despite this, the hotel's surroundings, facilities and overall cleanliness receive positive feedback, contributing to a comfortable and satisfying stay. Whether meeting with out-of-town family or attending business appointments, the hotel's strategic position offers practicality for numerous needs.
Overall, the property is valued for its excellent location, making it a favored spot for visitors aiming to explore Houston with ease.
Holiday Inn Express & Suites Memorial – CityCentre in Houston has received mixed feedback about its breakfast offerings. Many guests appreciated the variety and quality, highlighting the inclusion of a veggie egg omelet and other options such as sausage and standard American coffee. Positive remarks frequently mentioned the plentiful and diverse selection with some reviewers specifically praising the hot, delicious items and ample morning spread.
However, several guests also pointed out areas for improvement, noting the absence of certain items like waffles and bacon and the repetitive nature of the menu. Some described the breakfast as average or basic with limited choices on non-pork meat options and dairy-free products. Issues such as a cluttered breakfast room and early closing hours were also cited as drawbacks.
Overall, while many found the breakfast fulfilling and delightful, others felt it lacked variety and could benefit from enhancements. The breakfast experience seemed to complement the hotel’s generally clean and comfortable environment with cordial staff contributing positively to the stay.
At the Holiday Inn Express & Suites Memorial – CityCentre, the rooms receive considerable praise for their spaciousness and cleanliness. Many guests find the rooms to be neat organized and well-maintained, highlighting their comfort and ample space. The hotel rooms are consistently described as large and offering sufficient room for relaxation with some noting the extra suite chairs as a comfortable addition.
While the overall cleanliness is commendable with frequent comments on spotless and tidy accommodations, there are mentions of rooms having musty odors or specific unpleasant smells. Guests appreciate the quality of the bedding, which is often described as very comfortable.
However, guests staying in rooms facing the interstate report noticeable noise issues, which can disrupt sleep despite the hotel's provision of earplugs. Conversely, there are mentions of quieter experiences in other parts of the hotel.
In addition to comfortable accommodations, the hotel's facilities are clean and new, further enhancing the overall experience. Despite a few logistical issues such as wait times for room availability and occasional maintenance hiccups, the staff is generally perceived as friendly and attentive, ensuring guests' needs are addressed promptly.
Overall, the Holiday Inn Express & Suites Memorial – CityCentre offers comfortable and spacious rooms, making it a suitable choice for travelers seeking a neat and well-maintained stay, though proximity to the interstate may affect noise levels for some guests.
Holiday Inn Express & Suites Memorial – CityCentre receives mixed feedback regarding the comfort of its beds. The majority of guests found the beds to be very comfortable with many praising their cleanliness and softness. Other positive mentions include the newness of some beds and the satisfaction with pillows, which were often described as comfy and fantastic.
However, comfort levels were not consistent across the board. Several guests found the beds to be overly firm or even hard, leading to uncomfortable nights for some. A few reviews also mentioned specific issues such as mattresses being worn out or too soft, while there were isolated complaints about bedding having an unpleasant smell or beds having broken slats. Despite some discrepancies, many guests enjoyed their sleep experience, highlighting the generally comfortable and clean beds provided by the hotel.
Holiday Inn Express & Suites Memorial – CityCentre by IHG, receives high praise for its exceptional cleanliness, which guests consistently highlight as a standout feature. Review after review mentions the various aspects of the hotel being immaculately clean, from the common areas to the rooms, bathrooms and even the showers and towels. Guests frequently describe the property as "super clean," "spotless," and "immaculate," noting that everything looked and felt fresh and new.
The hotel seems well-maintained with the modern and updated facilities contributing to an overall sense of tidiness and comfort. Visitors appreciated the cleanliness across multiple areas, including the lobby, hallways, restrooms and bedsheets. Many were pleased with how the cleanliness extended to subtle touches like the refreshing smell upon entering the hotel and the floral candle scents throughout the property.
Despite a few isolated incidents of cleaning services not meeting expectations, such as rooms not being cleaned on consecutive days or a dirty pool, these issues were relatively rare and didn't detract from the overall perception of the hotel's cleanliness. Staff efficiency and the overall upkeep of the facility also contributed positively to the guests' experience.
With the hotel's prime location, up-to-date amenities and commendable standards of cleanliness, many recommended it as a comfortable and pleasant place to stay. The combination of cleanliness and modern comforts, along with responsive staff, ensures a welcoming environment for travelers seeking a relaxed and hygienic stay.
The staff at Holiday Inn Express & Suites Memorial – CityCentre generally receive high praise for their friendliness and professionalism. Guests frequently noted that the staff were not only friendly and welcoming but also very helpful and accommodating. The front desk personnel were often mentioned as being courteous and efficient during check-in and check-out. Some standout employees, like Suzette and Erica, were highlighted for their excellent service.
Security is visible and attentive, ensuring guests feel safe, which adds to the overall positive experience. Despite some instances of poor customer service and occasional rudeness, the majority of staff interactions were positive with guests appreciating the helpful and informative nature of the employees.
Cleanliness of the hotel also received commendations, adding to the pleasant experience provided by the supportive and bilingual staff. While there were some complaints about specific front desk personnel and management issues, the overarching sentiment is that the staff contribute significantly to making guests' stays enjoyable with their accommodating and friendly demeanor.
The Holiday Inn Express & Suites Memorial – CityCentre by IHG provides complimentary wifi, which is a notable convenience for guests. Many have found the internet to be good and very effective for their needs. Despite a few issues with connecting to printers, the overall impression of the wifi service is positive. The hotel’s amenities, such as a small but efficient workout room and a pleasant pool area with outdoor tables and TV under cover, further enhance the guest experience. However, it should be noted that streaming services like Netflix and Hulu are not available.
The pool at Holiday Inn Express & Suites Memorial – CityCentre by IHG has received a mix of feedback. Positive aspects highlight that the pool is well-maintained, clean and offers a nice area with outdoor tables, TVs under cover and seating. Some guests loved the pool area and found it to be a great amenity. However, there are several concerns about the pool temperature with many mentioning that it was extremely cold, even in hot weather, rendering it unswimmable for some. Additionally, a few guests noted instances of the pool being dirty with visible debris such as hair. Despite these varying experiences, the hotel's facilities overall are considered good and the staff are noted to be friendly.
Holiday Inn Express & Suites Memorial – CityCentre manages to offer a solid experience that aligns well with its three-star rating. Guests have appreciated the balance between price and quality, describing it as a great price-quality ratio hotel. Although some find the rates a bit high for a three-star establishment, the facilities are considered acceptable for this category. The hotel maintains a typical midrange standard with average amenities that fulfill most expectations given the price point. While there are minor issues, the overall sentiment is not one of major disappointment, indicating that it delivers a reasonable stay for travelers looking for decent accommodation in this range.
Holiday Inn Express & Suites Memorial – CityCentre by IHG, offers a convenient and well-situated option for business travelers. With an ideal location close to major highways and business appointments, it provides easy access for those on tight schedules. The booking process is convenient, aligning well with the needs of busy professionals. The hotel's amenities also cater to business requirements, making it a suitable choice for a work-centric stay.
However, there are some drawbacks that might affect the overall experience for business travelers. Some guests found it challenging to get clean towels and issues with connecting printers to computers were mentioned, which could disrupt workflow. Additionally, contacting the hotel staff by phone proved difficult for some with repeated instances of being placed on hold.
Despite these issues, the overall feedback highlights the Holiday Inn Express & Suites Memorial – CityCentre as a commendable option for business stays, primarily due to its strategic location and essential amenities.
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Location
While the location is appreciated for its accessibility and convenience, some guests have noted the noise from the nearby highway as a downside. Despite this, the hotel's surroundings, facilities and overall cleanliness receive positive feedback, contributing to a comfortable and satisfying stay. Whether meeting with out-of-town family or attending business appointments, the hotel's strategic position offers practicality for numerous needs.
Overall, the property is valued for its excellent location, making it a favored spot for visitors aiming to explore Houston with ease.
Breakfast
However, several guests also pointed out areas for improvement, noting the absence of certain items like waffles and bacon and the repetitive nature of the menu. Some described the breakfast as average or basic with limited choices on non-pork meat options and dairy-free products. Issues such as a cluttered breakfast room and early closing hours were also cited as drawbacks.
Overall, while many found the breakfast fulfilling and delightful, others felt it lacked variety and could benefit from enhancements. The breakfast experience seemed to complement the hotel’s generally clean and comfortable environment with cordial staff contributing positively to the stay.
Rooms
While the overall cleanliness is commendable with frequent comments on spotless and tidy accommodations, there are mentions of rooms having musty odors or specific unpleasant smells. Guests appreciate the quality of the bedding, which is often described as very comfortable.
However, guests staying in rooms facing the interstate report noticeable noise issues, which can disrupt sleep despite the hotel's provision of earplugs. Conversely, there are mentions of quieter experiences in other parts of the hotel.
In addition to comfortable accommodations, the hotel's facilities are clean and new, further enhancing the overall experience. Despite a few logistical issues such as wait times for room availability and occasional maintenance hiccups, the staff is generally perceived as friendly and attentive, ensuring guests' needs are addressed promptly.
Overall, the Holiday Inn Express & Suites Memorial – CityCentre offers comfortable and spacious rooms, making it a suitable choice for travelers seeking a neat and well-maintained stay, though proximity to the interstate may affect noise levels for some guests.
Beds
However, comfort levels were not consistent across the board. Several guests found the beds to be overly firm or even hard, leading to uncomfortable nights for some. A few reviews also mentioned specific issues such as mattresses being worn out or too soft, while there were isolated complaints about bedding having an unpleasant smell or beds having broken slats. Despite some discrepancies, many guests enjoyed their sleep experience, highlighting the generally comfortable and clean beds provided by the hotel.
Cleanliness
The hotel seems well-maintained with the modern and updated facilities contributing to an overall sense of tidiness and comfort. Visitors appreciated the cleanliness across multiple areas, including the lobby, hallways, restrooms and bedsheets. Many were pleased with how the cleanliness extended to subtle touches like the refreshing smell upon entering the hotel and the floral candle scents throughout the property.
Despite a few isolated incidents of cleaning services not meeting expectations, such as rooms not being cleaned on consecutive days or a dirty pool, these issues were relatively rare and didn't detract from the overall perception of the hotel's cleanliness. Staff efficiency and the overall upkeep of the facility also contributed positively to the guests' experience.
With the hotel's prime location, up-to-date amenities and commendable standards of cleanliness, many recommended it as a comfortable and pleasant place to stay. The combination of cleanliness and modern comforts, along with responsive staff, ensures a welcoming environment for travelers seeking a relaxed and hygienic stay.
Staff
Security is visible and attentive, ensuring guests feel safe, which adds to the overall positive experience. Despite some instances of poor customer service and occasional rudeness, the majority of staff interactions were positive with guests appreciating the helpful and informative nature of the employees.
Cleanliness of the hotel also received commendations, adding to the pleasant experience provided by the supportive and bilingual staff. While there were some complaints about specific front desk personnel and management issues, the overarching sentiment is that the staff contribute significantly to making guests' stays enjoyable with their accommodating and friendly demeanor.
Wi-Fi
Pool
3 Star
Business
However, there are some drawbacks that might affect the overall experience for business travelers. Some guests found it challenging to get clean towels and issues with connecting printers to computers were mentioned, which could disrupt workflow. Additionally, contacting the hotel staff by phone proved difficult for some with repeated instances of being placed on hold.
Despite these issues, the overall feedback highlights the Holiday Inn Express & Suites Memorial – CityCentre as a commendable option for business stays, primarily due to its strategic location and essential amenities.
Yes, Holiday Inn Express & Suites Memorial – CityCentre by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites Memorial – CityCentre by IHG.
No, Holiday Inn Express & Suites Memorial – CityCentre by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express & Suites Memorial – CityCentre by IHG.
Yes, Holiday Inn Express & Suites Memorial – CityCentre by IHG has a gym.
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