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Summary of reviewsHacienda Santa Maria Regla is a captivating and well-preserved historical estate nestled in a picturesque valley, surrounded by striking basalt formations and rich natural beauty. The space offers a tranquil escape just outside the city, with a strategic location near popular attractions such as the Basaltic Prisms and magical towns. The hacienda's stunning architecture and serene environment provide an ideal setting for those looking to unwind and enjoy a blend of history and nature.
Guests frequently commend the beauty and cleanliness of the accommodations, with spacious and well-maintained rooms featuring impressive decorations and spectacular views. The hotel's expansive grounds are meticulously kept, with lovely gardens and scenic waterfalls enhancing the experience. However, certain aspects, like the absence of modern amenities such as Wi-Fi in rooms and the cold temperatures, are noted as areas for improvement.
The hotel's dining options offer mixed reviews; while some dishes receive praise, a limited menu and higher costs detract from the overall experience, with some guests opting for nearby dining alternatives. Breakfast provides good value, though there are inconsistencies with selection and service speed.
The staff receives varied feedback, with many guests appreciating their friendliness and attentiveness, contributing to a warm and welcoming atmosphere. However, the reception staff's service and problem resolution require enhancement to align with the otherwise impressive hospitality.
Despite some criticisms, including rigid beds and limited pool facilities, the estate's enchanting atmosphere and clean environment make it an attractive retreat for families and couples alike. The hacienda is especially recommended during weekdays to fully appreciate its charm and historical allure. Show more
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Categories
Hotel for Honeymoon
A historic hacienda offering a romantic and picturesque setting with unique architecture and expansive grounds. Its rich history adds a memorable backdrop for a couple's special trip.
Family Friendly Hotel
This hotel provides a historical and cultural experience, allowing families to explore the rich heritage of the area. The hacienda setting offers a unique and educational stay for children, with opportunities to learn about the region's history.
Romantic Hotel
This historic hacienda offers a unique and charming atmosphere with its stunning architecture and serene surroundings. The picturesque setting and rich history create a memorable and romantic experience for couples.
Hotel with Swimming Pool
This hotel offers a unique experience with its historic charm and beautiful setting. While specific pool details aren't provided in the immediate context, the overall high ratings and popularity suggest a well-maintained and enjoyable pool area.
Outdoor Pool
Hotel with Parking
This hotel has free self-parking available. It also features an outdoor pool and a garden for recreation.
4-Star Hotel
This Hacienda in Huasca de Ocampo is well-regarded, providing a picturesque view and good service. It's a popular choice among travelers.
Business Hotel
Hotel with Outdoor Pool
Room Types
Double RoomThis charming room features attractive rustic décor, 1 double bed and a private bathroom with a shower.
Double Room with Two Double BedsThis charming room features attractive rustic décor, 2 double beds and a private bathroom with a shower.
SuiteThis charming suite features attractive rustic décor, a king-size bed and a private bathroom with a bath tub.
Master SuiteThis spacious master suite features attractive rustic décor, a king-size bed, a fireplace and a seating area with a piano. The private bathroom includes a spa bath and a sauna.
Guest Reviews
8.3
Very Good
Location
Nestled in a valley surrounded by majestic basalt pinnacles, Hacienda Santa Maria Regla offers a tranquil retreat just outside the city center. This well-preserved historic estate is renowned for its breathtaking location and proximity to enchanting attractions like the Basaltic Prisms, Peña del Aire, and nearby magical towns. Guests praise the stunning natural beauty, the sense of history, and its impressive preservation. The expansive and clean rooms provide an inviting space for relaxation. This property, with its picturesque gardens and serene environment, is perfect for those seeking to disconnect and immerse themselves in a blend of nature and history. The hacienda's beautiful architecture and strategic location make it a compelling destination, ideal for photography and exploring the wonderful surrounding tourist spots. It's a place where the magic of the estate and its surroundings truly elevate the experience.
Breakfast
Hacienda Santa Maria Regla offers a mixed breakfast experience. Guests appreciate the variety of foods at the restaurant and praise the delicious and affordable options available, highlighting the excellent value for money. However, there are some aspects to be aware of, such as limited breakfast options and occasional slow service. While some guests found the breakfast to be satisfactory and abundant, others felt the selection was lacking, with reports of very small portions and the absence of expected items. Despite these inconsistencies, the overall impression is that the breakfast may not be too extravagant but generally fulfills its purpose for most visitors.
Dinner
Hacienda Santa Maria Regla offers a dining experience that elicits mixed feelings among guests. While some patrons find the food to be very tasty, with dishes like chicken mixiote and trout receiving specific praise, the consensus points to a few areas that could benefit from improvement. The restaurant's menu is noted for its lack of variety, with only a handful of dinner options available, and it does not feature typical dishes of the location. Additionally, the dining options are considered expensive relative to the portions served.
Guests have also expressed concerns about the limited operating hours, with the restaurant closing as early as 8 PM, leaving no opportunity for dining or drinks later in the evening. The service has been described as slow, which adds to the dining experience's limitations. Despite the occasional highlight of delicious meals, the overall cost and restricted menu options have left some guests suggesting alternative dining locations in nearby towns. With a bit more attention to variety, service speed, and operating hours, the dining experience at the Hacienda could be brought more in line with its otherwise impressive facilities.
Rooms
Hacienda Santa Maria Regla presents a mix of impressions when it comes to its rooms. Guests often highlight the beauty and spaciousness of the rooms, praising their cleanliness and well-maintained decorations. Some rooms are described as incredible, featuring impressive amenities like saunas and spectacular views. The concept of the rooms and hotel overall garners appreciation, suggesting a place that promises charm and exploration.
However, there's a recurring mention of cold temperatures within the rooms, along with an absence of modern amenities such as heating, internet, and television. Issues arise with basic maintenance, including plumbing odors, old furniture, and occasional leakage. While some guests appreciate the comfort of the rooms, others find the beds and pillows hard, pointing to a need for better upkeep.
Bathrooms often receive mixed feedback; they're clean and functional but lack space and may have issues like water accumulation. Despite the facilities being described as beautiful and comfortable, there's a consensus on urgent improvements needed in certain areas. Overall, the enchanting atmosphere of the hotel tends to outweigh the drawbacks, though expectations regarding room amenities and warmth must be managed accordingly.
Beds
Hacienda Santa Maria Regla presents a mixed experience when it comes to the comfort of its beds, according to guest reviews. While some guests found the king size beds very comfortable, others frequently noted significant discomfort due to hard and worn-out mattresses. Pillows received similar criticism, with reviewers describing them as very uncomfortable, and in some instances, reporting an unpleasant smell. On a positive note, a few guests appreciated that the beds were warm, suggesting a cozy atmosphere. However, the overall bedding experience often left guests feeling the accommodations were somewhat neglected, with multiple mentions of issues like dirty sheets. Despite these challenges, those who experienced comfortable bedding enjoyed a restful stay in these historical surroundings.
Cleanliness
Hacienda Santa Maria Regla presents a stunning historical estate that is widely praised for its cleanliness and maintenance. Visitors consistently highlight the pristine conditions of the rooms, bathrooms, and public areas, noting the well-kept gardens and lovely natural surroundings, including scenic waterfalls. The cleaning staff is often commended for their efforts, ensuring that guests enjoy a very clean environment throughout the property.
While the overwhelming majority of reviews emphasize the immaculate condition of the estate, a few concerns are raised. Some guests mention occasional lapses in room cleaning, including issues with stained towels and unchanged sheets. Despite these isolated incidents, the general consensus underscores the hotel's commitment to cleanliness, alongside the charm of its historical elements and attractive green spaces.
In sum, Hacienda Santa Maria Regla is recognized for its exceptional cleanliness and well-maintained atmosphere, making it a strong choice for those seeking a beautiful and tranquil retreat, albeit with some consideration of room simplicity and occasional service lapses.
Staff
The staff at Hacienda Santa Maria Regla receives mixed reviews from guests, who have highlighted both positive and negative aspects of their experience. On the brighter side, many guests commend the friendliness and attentiveness of the hotel staff, describing them as always smiling and willing to help. Specific praise is directed towards individuals such as Reyna, who is noted for her exceptional professionalism and helpfulness. The waitstaff is similarly appreciated for their politeness and attentive service, creating a hospitable atmosphere during dining experiences. Additionally, the security guard is recognized for being wonderful and very helpful in assisting guests with their needs.
However, there are critical notes regarding the reception staff and their service, which some guests found to be lacking. The interaction with reception was often described as curt and inefficient, with reports of poor service, especially upon arrival and checkout. Some guests felt that the staff lacked problem-solving skills and were not as empathetic as expected, which detracted from the overall hospitality experience. Despite the smiles and friendliness observed throughout the establishment, there appears to be a disparity between the quality of the facilities and the level of service provided by certain staff members.
Wi-Fi
Hacienda Santa Maria Regla, while offering a charming and expansive setting, falls short in terms of modern connectivity. Despite the vast size of the property, guests consistently report limited access to Wi-Fi, which is only available in select common areas such as the lobby and restaurant. Many emphasize the absence of internet and cell signal in the rooms, often expressing a need for improved amenities to enhance the comfort of their stay. Without Wi-Fi access or television in the rooms, guests find themselves disconnected from modern conveniences, which some find inadequate for today's standards. The estate's attempt to provide Wi-Fi is deemed inefficient by various reviewers, reflecting a faulty and insufficient system for those who hope to stay connected during their visit. While the hacienda prides itself on its historical ambiance, potential visitors should note the significant limitations in digital connectivity before booking their stay.
Pool
The pool facilities at Hacienda Santa Maria Regla have garnered a fair amount of criticism from guests. The recurring issue is the water temperature, which is often described as freezing or extremely cold due to the lack of heating. Many guests found this to be a significant drawback, with several mentioning that only one pool was operational during their stay. Unfortunately, this pool was reported to have murky and unclean water, affecting the overall swimming experience. Additionally, the cleanliness of the pool has been frequently mentioned, with some reviews indicating that the pool looked dirty and required maintenance. While the pool is noted to be spacious, the ongoing construction and the closure of other pools further marred the experience. Overall, guests have suggested improvements such as heating the pool to make it more enjoyable for visitors.
Family
Hacienda Santa Maria Regla offers a unique getaway suitable for both couples and families, boasting a stunning estate that is perfect for a weekend escape. With its expansive facilities and charming architecture, it provides an inviting backdrop for exploration and relaxation. The hotel's remarkable location includes views of nearby prisms, adding a special touch to the experience. Guests can spend an entire day exploring the beautiful surroundings of the estate. The staff is noted for their friendliness, enhancing the overall experience. However, families with small children might find the cobbled grounds and areas with higher steps challenging, particularly for stroller use. Despite this, the historic charm and fantastic setting make it a highly recommended destination, especially when visited during the week.
4 Star
Hacienda Santa Maria Regla, nestled in the enchanting city of Huasca de Ocampo, offers a unique experience characterized by its beautiful and expansive estate. The castle-like farm boasts excellent facilities that provide guests with ample spaces to admire and explore, including convenient access to the stunning prisms right from within the hotel grounds. The cleanliness and availability of external guides enhance the value of a stay here, allowing visitors to enjoy both relaxation and activities amidst the picturesque setting.
Guests consistently praise the property for its beauty and the quality of its services, with several reviews highlighting it as a recommended destination for its aesthetic appeal and ambiance. The hotel serves as an ideal location for those seeking to rest, dine, and partake in various activities offered by the establishment.
While the service provided by waiters might be slightly delayed, the overall service quality is marked as very good. The management's responsiveness, evident in the provision of extra blankets to counter the chilly environment, contributes positively to the guest experience. However, some points of contention arise over the absence of modern amenities such as Wi-Fi and televisions in the rooms, and there are mentions of humidity and occasional bugs, which may detract from the expected star rating. Despite these challenges, several guests have bestowed a high rating on the Hacienda, indicating a level of satisfaction with its offerings.
Yes, Hacienda Santa Maria Regla has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hacienda Santa Maria Regla.
No, Hacienda Santa Maria Regla doesn't allow dogs.
Yes, parking facilities are available at Hacienda Santa Maria Regla.
No, Hacienda Santa Maria Regla doesn't have a gym.