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Summary of reviewsNeverland City Hurghada - Pickalbatros is an expansive and engaging resort in a prime location for water enthusiasts, offering a multitude of activities and amenities for guests of all ages. It features a variety of pools, slides, restaurants, and cafes, making it an ideal family-friendly destination. The resort is conveniently close to the airport, with easy access to local attractions, shops, and transportation. Although it is not directly on the beach, a shuttle service provides access to a private beach, enhancing its appeal to beach lovers. Guests appreciate the cleanliness, excellent food quality, and the warmth and professionalism of the staff, who contribute to a welcoming and safe environment.
The breakfast experience is highlighted for its variety and quality, catering to both early risers and night owls with meals available nearly around the clock. The dining options extend to dinner, with a wide selection and organized settings for special occasions, although some guests desire more menu variety. The rooms receive praise for their spaciousness, cleanliness, and modern amenities, particularly the Premium 2-bedroom apartments and villas. While there are occasional mentions of issues with room cleanliness, the overall accommodation experience is positive, supported by attentive service from the staff.
Guests have been impressed by the hotel's dedication to cleanliness and the upkeep of the property, with meticulous maintenance of pools, water slides, and common areas. The staff is frequently commended for their attentiveness, friendliness, and exceptional hospitality. Although internet connectivity could be improved, the focus on myriad pool and water activities ensures entertainment without internet reliance. Families find Neverland City especially accommodating, with extensive water parks, safe environments, and varied dining options catering to both children and adults.
While there are mixed reviews regarding the resort's star rating, with some discrepancies in expectations, the overall experience, particularly with dining and family-friendly amenities, remains highly praised. Despite logistical confusions stemming from multiple hotels under the same umbrella, the well-rounded facilities and dedication to guest satisfaction make Neverland City Hurghada - Pickalbatros a notable option for an action-packed and memorable vacation. Show more
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Resort Taking Steps Towards Sustainability
This property is part of the Pickalbatros group, which is committed to sustainability and has partnered with the Green Star Hotel Program. This includes a focus on improving environmental performance and reducing operational costs.
Resort with All Inclusive Packages
Luxury Resort
Resort with Spa
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Heated Pool Indoor Pool Children's Pool Outdoor Pool
Business Resort
Resort with Parking
Resort with Gym
Resort with Tennis Courts
5-Star Resort
Resort with Outdoor Pool
Resort with Children's Pool
Resort with Indoor Pool
Resort with Heated Pool
Room Types
Premium Two-Bedroom SuiteThis spacious suite comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Featuring a terrace with pool views, this suite also provides air conditioning and a flat-screen TV with satellite channels. The unit offers 4 beds.
Premium Two-Bedroom Suite (3 Adults +1Child)This spacious suite comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Featuring a terrace with pool views, this suite also provides air conditioning and a flat-screen TV with satellite channels. The unit offers 4 beds.
Premium Two Bedroom Suite (3 Adults+2 Children)This spacious suite comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Featuring a terrace with pool views, this suite also provides air conditioning and a flat-screen TV with satellite channels. The unit offers 4 beds.
Premium Two-Bedroom Suite (4Adults + 1Child)This spacious suite comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Boasting a terrace with pool views, this suite also features air conditioning and a flat-screen TV with satellite channels. The unit has 4 beds.
Premium Two Bedroom Suite (2Adults+3Children)This spacious suite comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Featuring a terrace with pool views, this suite also provides air conditioning and a flat-screen TV with satellite channels. The unit offers 4 beds.
Swim Up Bungalow with Pool ViewThis bungalow features a balcony, electric kettle and tile/marble floor.
Located at the Jungle Area.
Swim-up Bungalow with Pool View (3+1)This bungalow has a balcony, electric kettle and flat-screen TV. Located at the Jungle Area.
Swim-up Bungalow with Pool View (4+1)The spacious quadruple room provides air conditioning, a minibar, a terrace with pool views as well as a private bathroom featuring a shower. The unit offers 3 beds.
Swim-up Bungalow With Pool View (Jungle) (Egyptians & Residents only) The air-conditioned bungalow features 2 bedrooms and 1 bathroom with a shower and a hairdryer. Featuring a terrace with pool views, this bungalow also provides a minibar and a flat-screen TV with satellite channels. The unit offers 3 beds.
Swim-up Bungalow with Pool View (3+1) (Egyptians & Residents only)The air-conditioned bungalow has 2 bedrooms and 1 bathroom with a shower and a hairdryer. Boasting a terrace with pool views, this bungalow also features a minibar and a flat-screen TV with satellite channels. The unit has 3 beds.
Swim-up Bungalow with Pool View (4+1) (Egyptians & Residents only)The air-conditioned bungalow has 1 bedroom and 1 bathroom with a shower and a hairdryer. Boasting a terrace with pool views, this bungalow also features a minibar and a flat-screen TV with satellite channels. The unit has 3 beds.
Premium Two-Bedroom Suite (Egyptians & Residents only)This spacious suite is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a wardrobe as well as pool views. The unit offers 4 beds.
Premium Two-Bedroom Suite (3Adults + 1Child) (Egyptians & Residents only)This spacious suite features 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a wardrobe as well as pool views. The unit has 3 beds.
Premium Two Bedroom Suite (3Adults+2Children) (Egyptians & Residents only)The spacious suite has 2 bedrooms and 2 bathrooms with a shower and free toiletries. Boasting a terrace with pool views, this suite also offers air conditioning and a flat-screen TV with satellite channels. The unit has 3 beds.
Premium Two-Bedroom Suite (4Adults + 1Child) (Egyptians & Residents only)The spacious suite features 2 bedrooms and 2 bathrooms with a shower and free toiletries. Featuring a terrace with pool views, this suite also offers air conditioning and a flat-screen TV with satellite channels. The unit offers 3 beds.
Premium Two Bedroom Suite (2Adults+3Children) (Egyptians & Residents only)The spacious suite features 2 bedrooms and 2 bathrooms with a shower and free toiletries. Featuring a terrace with pool views, this suite also offers air conditioning and a flat-screen TV with satellite channels. The unit offers 3 beds.
Bungalow Room with Pool ViewThe air-conditioned bungalow features 1 bedroom and 1 bathroom with a shower and a hairdryer. Featuring a terrace with pool views, this bungalow also offers a minibar and a flat-screen TV with satellite channels. The unit offers 3 beds.
Bungalow Triple Pool View (3 Adults + 1 Child)The air-conditioned bungalow features 1 bedroom and 1 bathroom with a shower and a hairdryer. Featuring a terrace with pool views, this bungalow also provides a minibar and a flat-screen TV with satellite channels. The unit offers 3 beds.
Bungalow Pool View (4 Adults+1 Child)The air-conditioned bungalow has 1 bedroom and 1 bathroom with a shower and a hairdryer. Boasting a terrace with pool views, this bungalow also features a minibar and a flat-screen TV with satellite channels. The unit has 4 beds.
Guest Reviews
Location
Neverland City Hurghada - Pickalbatros enjoys a prime location for water enthusiasts and offers a plethora of activities for guests of all ages. This expansive resort ensures that guests can fully enjoy their stay without ever having to leave the premises. The hotel's diverse program and comprehensive resort experience make it one of the best in Hurghada, with a variety of pools, slides, restaurants, and cafes. Perfectly situated for easy access to local attractions, shops, and transport, it is also conveniently close to the airport.
Though not directly on the beachfront, the resort provides a shuttle service to a private beach, offering flexibility for beach lovers. The spacious property features safe swimming pools for both children and adults, making it an ideal family-friendly destination. The organization and layout, while expansive, might require some walking to reach different areas.
Known for its cleanliness and excellent food quality, this resort guarantees a well-organized holiday experience, especially during peak times like May, offering guaranteed sunshine. The property exudes safety and a high standard of respect and courteousness from its staff, ensuring a welcoming environment for families. Despite the bustling expressway nearby, the serene ambiance and beauty of the location shine through, making it an excellent option for a family vacation.
Breakfast
Neverland City Hurghada - Pickalbatros offers a breakfast experience that stands out with its remarkable variety and quality. Guests can enjoy freshly baked bread and croissants, prepared right before their eyes, adding to the freshness of each meal. The hotel impressively caters to early risers and night owls alike, offering meals from as early as 2 AM and continuing until late at night. The breakfast spread is described as a feast, offering a multitude of choices that ensures every guest finds something to their liking, with the food being both fresh and delicious. Families with children will find it particularly appealing as it provides a delightful culinary experience for the younger ones. While there are numerous restaurants to choose from, there are occasional mentions of limitations in food choices, and some guests have noted that waiting times can be long for breakfast and drinks. Despite these minor drawbacks, the hotel compensates with its vast array of fascinating food variety and unrestricted access to meals throughout the day.
Dinner
Dinner at Neverland City Hurghada - Pickalbatros offers guests an extensive variety of options across multiple restaurants within the hotel. Many guests appreciate the wide selection and quality of the dishes, highlighting delicious offerings and fantastic hamburgers as standout items. The overall standard of food and drink throughout the day has been described as fantastic, with a general acknowledgment of solid, good food that caters well to family needs, particularly for children. The dining experience includes organized dinners for special occasions, adding a personal touch to guest visits. However, some reviews suggest that while the menu is extensive, it often includes repetitive choices that could be improved in variety and consistency, with occasional remarks that the quality could be better. As certain restaurants are noted to be distant from guest accommodations, convenience might be a slight issue for some visitors.
Rooms
Neverland City Hurghada - Pickalbatros offers a diverse experience for its guests when it comes to accommodations. Many visitors praised the rooms for being incredibly spacious, clean, and equipped with modern amenities. The Premium 2 bedroom apartments and premium villas particularly stand out, with plenty of space and multiple rooms that were admired for their cleanliness and modern decor. Guests enjoyed the convenience and comfort these rooms provided.
However, experiences with room cleanliness varied significantly. While several guests found their rooms to be beautifully decorated and immaculately clean, some faced issues with the cleanliness standards. Certain accommodations, such as bungalows, were highlighted negatively due to stained bedsheets and unclean conditions. Despite these occasional setbacks, many guests appreciated having modern facilities, like private pools in front of their bungalows, and found the rooms to be comfortable and elegantly furnished.
Service from the staff was generally regarded as helpful, with particular mention of commendable efforts by individuals at reception. Overall, the hotel's room offerings are a mix of well-regarded spaciousness and modern comfort but require consistent attention to maintenance and cleanliness to meet guest expectations across all types of accommodations.
Beds
The accommodations at Neverland City Hurghada - Pickalbatros generally offer spacious and modern rooms, ensuring a clean and comfortable stay for guests. Many have found the bedding to be of good quality, complementing the contemporary room setups. However, opinions on the beds vary; while some guests appreciate the comfort of the beds and the newness of certain bungalows, others have encountered issues with the condition of the mattresses and stained bedsheets. Despite these occasional shortcomings, the attentive service from the management team, particularly the manager at reception, helps to enhance the overall guest experience.
Cleanliness
Neverland City Hurghada - Pickalbatros is a destination that impresses guests with its high standards of cleanliness and service. Visitors often highlight the welcoming and friendly staff, who contribute to the hotel's tidy environment. The rooms receive particular praise for being cleaned daily, ensuring guests enjoy a comfortable stay. The grounds staff are diligent in maintaining the lush gardens and outdoor spaces, keeping them immaculate throughout the day.
The variety of facilities, including pools and restaurants, are noted for their cleanliness. Guests can indulge in delicious food at the various dining options, which, along with the overall clean atmosphere, enhances the experience. Families with children find the hotel particularly appealing due to its cleanliness and the numerous water games available. Additionally, areas such as slides, stairs, tables, and sunbeds are meticulously maintained, contributing to an enjoyable stay.
Despite the overwhelmingly positive feedback, a few guests suggest improvements in room hygiene and food quality. However, overall impressions consistently emphasize the cleanliness and upkeep of the property. The hotel's management, reception staff, and cleaners receive gratitude for their dedication to maintaining such high standards, making Neverland City Hurghada a desirable location for a memorable vacation.
Staff
The reviews for Neverland City Hurghada - Pickalbatros consistently highlight the exceptional service provided by the hotel's staff. Guests describe the team as attentive, friendly, and sincerely committed to their duties. The reception staff, including individuals such as Mr. Islam, Mr. Mohsen, Mr. Mohamed Magdy, and Mr. Mohammed Ehab, receive particular praise for their exceptional support and hospitality. The attentive staff ensures a safe environment, especially around the slides, and life guards make an effort to engage with young guests by learning their names. The entire team, from reception to service staff, is noted for their warmth, professionalism, and willingness to assist with any issues, often going above and beyond to accommodate guest needs. Visitors appreciate the smiles and positive attitudes that enhance their stay, characterizing the staff as polite, respectful, and always ready to help. Special mentions of team members who provide extraordinary support underscore the hotel’s reputation for top-notch service and attentive care.
Wi-Fi
Neverland City Hurghada - Pickalbatros presents a mixed experience when it comes to internet connectivity. While some guests have encountered challenges such as slow speeds that hinder activities like streaming movies, and occasional disconnections, particularly in rooms and open areas, there are also mentions of rooms having WiFi access. The service seems to have its limitations, with blind spots and weaker signals in certain areas, potentially affecting overall usage. Though the internet is available, improvements could enhance the guest experience, especially for those who rely heavily on strong and consistent internet connectivity during their stay.
Pool
Neverland City Hurghada - Pickalbatros boasts an impressive array of swimming pools and water activities designed to cater to families and guests of all ages. The abundance of choices ensures that there is never a dull moment, with numerous pools and aqua parks providing endless entertainment. Families with children will find the hotel particularly appealing due to its dedicated water parks and rides, offering safe and enjoyable environments. Guests have praised the on-site lifeguards for their vigilance, ensuring everyone remains safe while enjoying the facilities.
Although the hotel's pools are plentiful and visually stunning, there have been mentions of the water being uncomfortably cold, which might be a downside for some visitors. Nonetheless, the sheer range of aqua activities and water slides showcases the hotel's commitment to providing exceptional fun and leisure experiences.
Beyond the pools, the hotel enriches the stay with a variety of eateries offering diverse culinary options, complemented by engaging shows like the acclaimed Neverland performances. The resort's comprehensive facilities encompass a myriad of amenities, making it a top recommendation for those seeking an action-packed holiday retreat with something for everyone.
Family
Neverland City Hurghada - Pickalbatros emerges as a haven for families, particularly for those with children seeking a memorable getaway experience. The hotel offers a sprawling Premium 2-bedroom apartment, accommodating larger family groups comfortably. Guests consistently praise the wide array of water parks and pools, ensuring entertainment for children of all ages. Families revel in the abundance of activities, including free VR games, which keep young ones thrilled. The hotel's continuous follow-up services provide peace of mind, catering to all family needs effortlessly.
The culinary offerings receive high marks, with delicious food options that appeal to both children and adults. The hotel's welcoming atmosphere, with its excellent reception for children, underscores its family-friendly ethos. Guests appreciate the convenience of a fully booked facility that limits the need for external excursions, allowing families to stay engaged on the premises. With its blend of fun, safety, and comfort, Neverland City Hurghada - Pickalbatros is frequently recommended as a top choice for families yearning for a delightful and dreamy vacation.
5 Star
The 'Neverland City Hurghada - Pickalbatros' resort has garnered mixed reviews concerning its star rating, with many guests expressing differing views about whether it truly meets the five-star criteria. While some claim it feels more like a three to four-star establishment, others are adamant that it deserves a full five-star designation. Despite the ambiguity in its rating, many guests agree that the hotel offers an exceptional experience, especially when it comes to dining, ranking among the best in Hurghada for its food offerings.
The family-friendly atmosphere is particularly noteworthy, with some considering it the best hotel for kids in the world, highlighting its appeal to families. Guests have praised the professional and attentive staff, which enhances the overall stay. However, there are some logistical confusions, as the resort comprises multiple hotels with varying star ratings, which is not always clear during booking. Additionally, while the hotel boasts a range of pools, there have been instances where expected heated pools were not functional, presenting challenges for some visitors. Despite some discrepancies, the resort is celebrated for its standout amenities and service.
Children's Pool
Neverland City Hurghada - Pickalbatros is a family-friendly haven, especially for children, offering a true paradise with its extensive array of water slides and splash zones. The resort is perfectly designed for families, ensuring entertainment is always within reach for both kids and adults through a variety of activities and playgrounds. The aqua park stands out with numerous water rides suitable for different age groups, providing endless fun and excitement. Guests rave about the attentive and professional staff, particularly noting the excellent cleaning service. The resort features abundant dining options, ensuring that you'll never go hungry, with cuisines and snacks readily available. Although the amenities, such as activities, rooms, and restaurants, are somewhat spread out, the sheer volume and quality of entertainment make Neverland City an ideal family getaway.
Yes, Neverland City Hurghada - Pickalbatros has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool, Outdoor Pool.
Yes, a spa is available at Neverland City Hurghada - Pickalbatros.
No, Neverland City Hurghada - Pickalbatros doesn't allow dogs.
Yes, parking facilities are available at Neverland City Hurghada - Pickalbatros.
Yes, Neverland City Hurghada - Pickalbatros has a gym.