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Summary of reviewsPalast Hotel is strategically located in an industrial area, providing practical accessibility to Cologne—just a short tram ride or drive away. Its quiet surroundings and proximity to public transport, highways and attractions like Phantasialand make it an excellent base for travelers. Free parking and good transport connections enhance its appeal, particularly for those on short stays, business trips or family outings.
The hotel's breakfast generally receives positive feedback, being described as delicious, extensive and varied. Guests appreciate the fresh fruit salads and variety of options, although the ambiance of the breakfast room and the breakfast selection could be improved. The hotel does not have its own restaurant or bar, but nearby dining options are available.
Rooms are highly praised for their cleanliness, spaciousness and modern amenities. Guests highlight the high-quality furnishings, excellent showers and complimentary features such as free water, tea, coffee and sometimes small fridges. Despite occasional variability in room sizes, the consensus is that rooms are comfortable, well-decorated and value for money.
Cleanliness is a standout feature with the hotel maintaining a high standard throughout its facilities. The bathrooms, in particular, are noted for being well-maintained. Although minor issues in cleanliness were occasionally mentioned, the overall impression is overwhelmingly positive.
Staff at Palast Hotel are often described as friendly, helpful and professional. The ease of check-in and check-out and the attentiveness of the reception staff are frequently highlighted with many guests noting the staff's commitment to ensuring a pleasant stay.
While the free Wi-Fi service is appreciated, it receives mixed reviews due to inconsistency in speed and connectivity. This variability can affect the online experience for some guests.
The hotel is well-regarded for its ample free parking facilities, including spaces for electric vehicles, which adds significant convenience for guests traveling by car. Despite occasional limitations due to nearby construction, finding a parking spot is generally not challenging.
Families find Palast Hotel to be an excellent choice due to its spacious family rooms, cleanliness, value for money and convenient location near public transport. The hotel provides a comfortable, functional and economical environment, which is particularly appealing for family trips.
Beds are generally well-reviewed for their comfort with many guests highlighting the quality of the mattresses and bedding. Although a few found the beds too firm, the predominant opinion is that the beds contribute to a restful night's sleep.
Overall, Palast Hotel delivers a comfortable and practical experience consistent with its three-star rating. Guests appreciate the clean, well-furnished rooms, ample parking, good breakfast and helpful staff, making it a favorable choice for various types of travelers. Show more
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Hotel with Parking
Palast Hotel offers free private parking in a spacious car park directly at the hotel. This provides secure and convenient parking for guests without incurring extra charges.
EV charging stations
Hotel with EV Charging Stations
Family Friendly Hotel
Accessible Hotel
3-Star Hotel
Room Types
Family RoomOffering free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned family room offers a flat-screen TV with streaming services, a tea and coffee maker, a seating area, a dining area as well as an inner courtyard view. The unit has 2 beds.
Budget Double RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with streaming services, a tea and coffee maker, a seating area, a dining area as well as an inner courtyard view. The unit offers 1 bed.
Single RoomFeaturing free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The air-conditioned single room features a flat-screen TV with streaming services, a tea and coffee maker, a seating area, a dining area as well as an inner courtyard view. The unit has 1 bed.
Quadruple RoomProviding free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The air-conditioned quadruple room provides a flat-screen TV with streaming services, a tea and coffee maker, a seating area, a dining area as well as an inner courtyard view. The unit offers 3 beds.
Guest Reviews
Location
Palast Hotel is situated in an industrial area, which might not be the most picturesque, but it proves to be quite practical for various travel needs. The location offers easy access to Cologne, being just a 20-minute tram ride or a 15-minute drive to the city center. The proximity to the highway and public transport makes it an excellent base for exploring nearby attractions, such as Phantasialand, which is only a short drive away.
Guests highlight the quietness of the industrial setting despite its somewhat remote feel. This calm environment, combined with good train and tram connections, makes it hassle-free to move around, whether heading to Cologne’s downtown or other points of interest like the EMG and Endemol TV studios. Free parking and proximity to public transport stops are additional conveniences that guests have appreciated.
The hotel's location, though not bustling with shops and restaurants, is strategic for short stays, business trips or visits to nearby studios and attractions. It serves as an optimal starting point for family trips and offers a serene place to rest after a day of activities, all while being reasonably close to Cologne's vibrant center.
Breakfast
The breakfast experience at Palast Hotel receives mixed reviews from guests. Many find the breakfast to be quite good with descriptions like delicious, extensive and varied frequently appearing. There's a general appreciation for the quality with fresh fruit salads and a broad selection of options available. Some guests even called it outstanding and absolutely stunning.
The breakfast is generally deemed sufficient and acceptable for the price with a selection that accommodates different tastes, although it might not be particularly lavish. It includes elements such as corn rolls, bread rolls and freshly made items that satisfy basic morning cravings.
However, there are criticisms regarding the ambiance and variety. The breakfast room is often described as uninviting, sterile and resembling a canteen or youth hostel. This lack of warmth and atmosphere detracts from the overall experience. Some guests also noted a minimalist and repetitive selection with requests for more extensive and diverse options. Issues such as cold scrambled eggs, dried-out cheese slices and poor coffee quality were mentioned as areas needing improvement.
In summary, while Palast Hotel's breakfast is deemed suitable and sufficient by many, enhancing the variety and the welcoming atmosphere of the breakfast area could elevate the morning experience for guests.
Dinner
Guests at Palast Hotel have shared mixed reviews regarding their dining experiences. The food selection is described as halal and satisfactory for those with a small appetite. The breakfast menu includes options like various juices and fried eggs. However, some guests mentioned the absence of vegan options, such as margarine and noted that requests for gluten-free lunches were not honored.
The hotel lacks its own restaurant or bar and there are no direct dining options nearby. Nevertheless, some visitors highlighted that there are restaurants within walking distance, providing alternative dining choices outside the hotel.
Rooms
The reviews for 'Palast Hotel' emphasize numerous positive aspects of the rooms, heralding them as clean, spacious and inviting. Guests frequently noted the rooms were not only well-maintained but also beautifully decorated and equipped with modern amenities. Many appreciated the high quality and functionality of the furnishings, including modern bathrooms with excellent showers and ample storage space.
Complimentary features such as free water, tea bags, coffee and sometimes even a small fridge, were pleasant surprises for visitors. The rooms offered good value for money, consistently meeting and often exceeding expectations in terms of cleanliness and comfort. Having well-insulated windows and soundproofed rooms contributed significantly to the quietness and serenity of the accommodations.
Despite the overwhelmingly positive feedback, there were occasional mentions of room size variability; some rooms were reported to be on the smaller side, while others were generously spacious and comfortable. Regardless, the overall consensus underscored the modernity and cleanliness of the hotel, making it a favorable choice for travelers seeking comfort and convenience.
Beds
Palast Hotel guests have expressed a generally positive consensus regarding the comfort and quality of the beds. The majority of reviews praise the hotel's beds for being very comfortable with many noting the presence of box spring beds and firm, high mattresses that ensure a good night's sleep. The beds are frequently described as super comfortable and generously sized, making for a pleasant sleep experience. Guests have specifically mentioned the cleanliness and fresh-smelling bedding, which further adds to the overall comfort.
There are mentions of large beds and double beds that provide ample space. Families also find the rooms suitable with some reviews noting large family rooms equipped with good beds. However, a few guests found the beds too hard or firm for their liking and some mentioned that a thicker duvet would have been appreciated. Despite a few reports of discomfort, the prevalent opinion is that Palast Hotel offers comfortable and accommodating sleeping arrangements with many guests reporting a restful stay.
Additional aspects such as clean, modern rooms with nice showers and good room facilities, like fridges and spacious layouts, enhance the overall experience. The hotel's attention to detail in ensuring separate sleeping arrangements and customized bedding options also highlights their commitment to guest comfort. Overall, Palast Hotel seems to provide a restful and comfortable sleep environment, meeting a variety of guest preferences.
Cleanliness
Palast Hotel has received numerous positive reviews emphasizing its cleanliness and well-maintained facilities. Guests consistently mention that rooms are clean, tidy and well-equipped with remarks about the spaciousness and comfort of the accommodations. The hotel's overall cleanliness—from the rooms to all areas—has been particularly appreciated. Many reviewers highlighted that everything was very clean and met their expectations. The bathrooms, in particular, were noted for being especially clean and well-maintained.
However, while the majority of the feedback is positive, a few guests pointed out that certain aspects, such as bathroom cleaning and the cleanliness of some staircases, could use improvement. Despite these minor issues, the general sentiment remains favorable. Additionally, the rooms' stylish decor and the practical comfort provided have been well-received. The hotel also offers plenty of parking spaces, adding to guest convenience.
In summary, Palast Hotel's commitment to cleanliness and maintenance shines through in guest reviews, marking it as a comfortable and hygienic stay choice with only a few areas needing attention.
Staff
The reviews for 'Palast Hotel' highlight a consistently positive experience with the staff, who are often described as friendly, helpful and competent. Guests frequently mention the warm and attentive nature of the reception with many noting the ease of check-in and check-out processes. The reception staff, in particular, are frequently praised for being super friendly and professional, accommodating requests and making guests feel welcomed. Several examples of exceptional service include arranging early check-ins and room changes without hesitation.
There were a few isolated instances of dissatisfaction; a couple of guests noted specific concerns such as the absence of reception staff when needed and instances of unprofessional behavior. However, these are rare compared to the overwhelmingly positive feedback. Despite these few shortcomings, the overall impression is that the Palast Hotel’s staff are committed to ensuring a pleasant stay for their guests.
Wi-Fi
The Palast Hotel offers its guests free Wi-Fi, which, when available, does not impose VPN restrictions or data limitations. However, the quality of the internet connection varies significantly. Some guests reported that the internet connection was perfect and good enough for their needs. Unfortunately, others experienced issues such as extremely slow speeds, poor connection and even periods where the Wi-Fi did not work at all. In some rooms, the Wi-Fi reception was insufficient or unavailable. This inconsistency in Wi-Fi quality might affect the online experience for some guests, so it's worth considering this aspect when planning a stay.
Parking
Palast Hotel offers a wealth of convenient parking options, making it a favorable choice for travelers arriving by car. Guests frequently commended the ample free parking available on-site, including parking directly at the hotel and in the surrounding industrial area. The parking facilities were noted to be generous with plenty of free spots, including those for electric vehicles.
While some mentioned that parking spaces could be limited, especially due to a nearby construction site, the overall sentiment highlighted that finding a spot was generally not challenging. The availability of sufficient e-charging stations adds to the hotel's appeal for eco-friendly travelers.
Overall, the free and ample parking, including options directly in front of the hotel, has been a significant plus for many visitors, enhancing the convenience of their stay at Palast Hotel.
Family
Palast Hotel is well-regarded by families for its excellent accommodations and family-friendly amenities. The reviews highlight that the hotel offers large, spacious family rooms that can comfortably host families of various sizes, including rooms that have been upgraded to family-sized suites. These rooms provide a pleasant stay equipped with comfortable sofabeds, private bathrooms and functional furnishings.
The hotel is particularly noted for its cleanliness and the value it offers for money, making it a suitable option for those on a budget. Families found the hotel's close proximity to public transport convenient for city excursions, adding to its appeal for short city breaks.
Facilities cater well to families with free parking readily available in front of the hotel, making arrival and departure hassle-free. Additionally, the hotel is described as being easy to locate, further enhancing its convenience for family travelers. While breakfast was noted as adequate, some guests felt it could be more tailored to children's tastes.
Overall, Palast Hotel offers a comfortable, functional and family-friendly environment, making it an ideal choice for families seeking a convenient and economical stay.
3 Star
Palast Hotel offers a commendable experience that aligns well with its three-star rating. The rooms, although small, are clean and beautifully furnished, making it suitable for family stays. Guests appreciate the ample parking space and the excellent price-performance ratio. The hotel's simple but plentiful breakfast is also noted positively. Though there are mentions of some equipment, particularly in the bathroom, not meeting expectations and occasional lapses in cleanliness, the overall experience is deemed comfortable, friendly and flexible, justifying its three-star standard.
No, Palast Hotel doesn't have any pool.
No, a spa isn't available at Palast Hotel.
No, Palast Hotel doesn't allow dogs.
Yes, parking facilities are available at Palast Hotel.