Imperial Hotel
Imperatriz
-5.52942800,
-47.47037600
,
Rodovia Br 010, 100 - A - Bairro Jardim São Luis
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Summary of reviewsImperial Hotel is lauded for its prime location, providing unparalleled accessibility to retail and dining options at the adjacent Imperial Shopping Center and proximity to the airport, making it highly convenient for travelers. The hotel’s strategic position near major highways and ease of parking further enhances its appeal, fostering connectivity to various parts of the city. Guests often highlight the spacious, well-equipped and clean rooms, contributing to a comfortable and convenient stay. Friendly and attentive staff service among the breakfast and reception areas add to a welcoming atmosphere.
The breakfast at Imperial Hotel receives mixed feedback. Many guests enjoy the varied and delicious offerings, including early morning service which benefits early travelers. Yet, some reviews suggest a decline in variety and quality and issues such as unappealing elements like flies and poor replenishment have been noted. Dinner experiences also show a mix of praises for high-quality à la carte options and criticism for slow service, mediocre food quality and lack of adherence to health protocols.
Regarding the rooms, guests appreciate their spaciousness and cleanliness. Positives include comfortable beds and well-ventilated spaces. However, consistent issues highlight the need for maintenance with complaints about worn furnishings, cleanliness issues and technical difficulties such as malfunctioning TVs and air conditioning. Some safety concerns about non-locking doors and presence of cockroaches are also mentioned.
Cleanliness across the hotel presents a mixed experience. While many guests are satisfied with their clean and organized rooms, inconsistencies such as dirty hallways, moldy smells and poorly cleaned linens have been reported. The hotel’s overall upkeep appears inconsistent, impacting the guest experience.
Staff at the Imperial Hotel often receive high praise for their polite, attentive and helpful nature, though some reviews indicate room for improvement in training and consistency, especially in reception. Health and hygiene practices sometimes fall short of expectations, impacting overall guest satisfaction.
Wi-Fi service has received mixed reviews with some guests finding it satisfactory and others encountering slow speeds and connectivity issues. The gym and pool amenities, praised for their convenience and cleanliness, also face maintenance concerns and operational issues, such as inconvenient opening times and poor water temperature in the pool.
The parking facility, while favorable for its accessibility, is often described as small and crowded, highlighting a need for better management, especially for larger vehicles.
For families, Imperial Hotel is seen as a good choice with its family-friendly amenities and spacious rooms, though occasional issues like noise and misconfiguration of rooms need addressing. The beds have garnered mixed feedback with some guests finding them comfortable and others noting maintenance and cleanliness problems.
Overall, the Imperial Hotel aligns well with its four-star rating, owing to its excellent location, good service and overall quality. However, areas such as room maintenance, cleanliness and dining services require attention to consistently meet the high standards expected by guests. Its convenient amenities and friendly staff make it a solid choice for business travelers seeking both comfort and functionality.
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The breakfast at Imperial Hotel receives mixed feedback. Many guests enjoy the varied and delicious offerings, including early morning service which benefits early travelers. Yet, some reviews suggest a decline in variety and quality and issues such as unappealing elements like flies and poor replenishment have been noted. Dinner experiences also show a mix of praises for high-quality à la carte options and criticism for slow service, mediocre food quality and lack of adherence to health protocols.
Regarding the rooms, guests appreciate their spaciousness and cleanliness. Positives include comfortable beds and well-ventilated spaces. However, consistent issues highlight the need for maintenance with complaints about worn furnishings, cleanliness issues and technical difficulties such as malfunctioning TVs and air conditioning. Some safety concerns about non-locking doors and presence of cockroaches are also mentioned.
Cleanliness across the hotel presents a mixed experience. While many guests are satisfied with their clean and organized rooms, inconsistencies such as dirty hallways, moldy smells and poorly cleaned linens have been reported. The hotel’s overall upkeep appears inconsistent, impacting the guest experience.
Staff at the Imperial Hotel often receive high praise for their polite, attentive and helpful nature, though some reviews indicate room for improvement in training and consistency, especially in reception. Health and hygiene practices sometimes fall short of expectations, impacting overall guest satisfaction.
Wi-Fi service has received mixed reviews with some guests finding it satisfactory and others encountering slow speeds and connectivity issues. The gym and pool amenities, praised for their convenience and cleanliness, also face maintenance concerns and operational issues, such as inconvenient opening times and poor water temperature in the pool.
The parking facility, while favorable for its accessibility, is often described as small and crowded, highlighting a need for better management, especially for larger vehicles.
For families, Imperial Hotel is seen as a good choice with its family-friendly amenities and spacious rooms, though occasional issues like noise and misconfiguration of rooms need addressing. The beds have garnered mixed feedback with some guests finding them comfortable and others noting maintenance and cleanliness problems.
Overall, the Imperial Hotel aligns well with its four-star rating, owing to its excellent location, good service and overall quality. However, areas such as room maintenance, cleanliness and dining services require attention to consistently meet the high standards expected by guests. Its convenient amenities and friendly staff make it a solid choice for business travelers seeking both comfort and functionality.
Hotel with Parking
This hotel offers convenient free, private, and on-site parking facilities for guests.
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Imperial Hotel is consistently praised for its prime location, making it a standout choice for visitors. The hotel’s enviable position next to the Imperial Shopping Center is frequently noted as a major advantage, offering guests easy access to a variety of retail and dining options. Additionally, the proximity to the airport adds another layer of convenience, particularly for those on brief stays or layovers.
Many reviewers highlight the hotel’s accessibility with the nearby highway providing smooth connectivity to different parts of the city. The ease of parking, often without the need for valet service, is another perk valued by guests.
The strategic locale is complemented by excellent facilities. Visitors appreciate the spacious, well-equipped rooms and the cleanliness standards maintained throughout the hotel. Breakfast offerings also receive favorable mentions, alongside friendly and attentive staff service. Comfort and convenience seem to be at the heart of the guest experience at Imperial Hotel.
Overall, if being close to shopping, dining and transport hubs is a priority, the Imperial Hotel’s location is hard to beat.
The breakfast experience at the Imperial Hotel has seen mixed reviews from guests. While some found the breakfast to be excellent, varied and featuring delightful items like fresh tapioca and omelettes, others felt it lacked variety and organization. Positive feedback often highlights the delicious options, including regional specialties and prompt early service starting at 5 AM, which is particularly convenient for early travelers.
However, several guests noted a decline in the variety and quality compared to previous stays. Common criticisms include a lack of fresh fruits, limited options and issues with replenishment and cleanliness. Particular attention was drawn to unappealing elements such as flies in the breakfast area and items not being replenished promptly, leading to cold coffee and unmet expectations.
Despite these issues, some guests appreciated the overall breakfast quality and the good service provided by the staff, while others were disappointed by the inconsistency and suggested improvements for a better experience. Generally, although there are standout positive aspects, there are areas in need of attention to meet the high standards expected by guests.
The dinner experience at the Imperial Hotel's restaurant garnered mixed reviews. On the positive side, guests praised the restaurant for its excellent à la carte menu, particularly highlighting the delicious feijoada served on Saturdays. The restaurant offers a variety of meals, which many found to be of high quality.
However, several areas left much to be desired. Many diners found the food mediocre and commented that it did not live up to the appealing photographs. Some had unfortunate experiences with cold dishes and noticed that the menu did not always match the items available. The service was noted to be extremely slow and insufficient with some guests waiting an excessive amount of time for their meals, such as a pizza taking three hours to be served.
The restaurant's adherence to health protocols was also questioned. Multiple guests observed employees not wearing masks and failing to follow Covid-19 guidelines. Issues with cleanliness were noted, including pest control problems and poorly maintained spaces, such as broken window seats.
Overall, while some aspects of the dining experience at the Imperial Hotel were praised, significant improvements are needed in service speed, food quality and health protocol adherence to meet guest expectations fully.
The rooms at the Imperial Hotel receive praise for their spaciousness and comfortable accommodations. Guests appreciate the clean and organized rooms, noting them as large, well-ventilated and nicely decorated with new furniture. The beds are generally noted as large and comfortable and many rooms come with convenient amenities like balconies. However, there are several consistent issues that detract from the overall experience.
Numerous reviews highlight problems with room maintenance, including outdated and worn furnishings, stains on bedding and floors and poor noise insulation. Bathroom fixtures and doors also seem to be frequent points of concern with comments about shower problems, small restrooms and doors that do not close properly. The linens and towels often appear old and yellowed and some guests have faced issues with cleanliness, including dusty wardrobes and moldy smells.
Technical difficulties are also common with broken TVs, faulty air conditioning and malfunctioning room access cards being reported. Safety and security in the rooms have been questioned, as there are mentions of non-locking balcony doors and room windows, as well as frequent sightings of cockroaches.
While the hotel offers a good location next to the airport and boasts a large, airy structure, it is clear that several rooms need significant updates and better maintenance to meet higher standards. Overall, while the comfort and spaciousness are notable positives, the varying degrees of upkeep and cleanliness issues could impact a pleasant stay at the Imperial Hotel.
The beds at the Imperial Hotel have garnered mixed reviews from guests. Many visitors appreciated the comfort of the beds, often describing them as very comfortable and cozy. The large bed sizes were also positively noted by several guests. However, the experience was inconsistent with some mentioning issues such as single mattresses used for double beds, leading to gaps in the middle and an overall lack of maintenance.
While some beds were comfortable, others were reported as old with damaged or sinking mattresses. Additionally, the bedding quality was frequently criticized with mentions of thin, yellowing or even torn sheets. Pillows on the beds were also a point of contention, often described as uncomfortable.
Cleanliness was another concern with several guests pointing out dirty or unmaintained sheets. The presence of cockroaches in some instances further detracted from the overall experience.
Despite these issues, the hotel does have a contingent of guests who found the beds perfectly comfortable, but it's clear that consistency in quality and upkeep needs improvement.
Imperial Hotel presents a mix of experiences when it comes to cleanliness. Guests often appreciate its clean and nicely organized rooms, noting them to be comfortable and ideally sized for a pleasant stay. Many found the cleanliness to be impeccable and praised the hotel's overall organization and clean environment. The facilities themselves are generally well-maintained, contributing to a positive impression for many visitors.
However, there are significant inconsistencies that cannot be overlooked. Numerous reviews mention rooms and common areas that fall below acceptable cleanliness standards. Issues such as moldy grout, foul smells and old, stained linens are mentioned repeatedly. Some guests have encountered serious problems like dirty hallways, cockroach sightings and poorly cleaned bathrooms and sinks with visible residues. The hallways and certain common areas, like the breakfast room and pool area, have also been flagged for not meeting cleanliness expectations.
The hotel’s housekeeping staff has occasionally been noted for showing a lack of enthusiasm, which may contribute to the observed lapses in room and common area upkeep. Despite the excellent service and cleanliness praised by some guests, the unevenness in maintaining high standards seems to have impacted the experiences of many visitors.
In summary, while the Imperial Hotel can offer clean, pleasant spaces for visitors, the inconsistent and sometimes poor cleaning practices are areas in need of improvement to ensure a reliably positive guest experience.
The staff at Imperial Hotel generally receive high praise for their service. Many guests highlight the polite and attentive nature of the employees, noting that they are very helpful and responsive. Excellent service is a common remark, attributing the positive experiences to individual staff members like João and Brenda. The professionalism and friendliness of the reception staff stand out, contributing to a welcoming atmosphere.
However, some reviews point to inconsistencies. While several guests commend the staff for their courteous and kind approach, others mention untrained and inattentive employees, particularly at the reception where check-in can be slow. Misunderstandings and occasional negative attitudes are noted, indicating room for improvement in training and consistency.
The supervisors often receive discrete feedback, focusing on breakfast supervision and adherence to hygienic practices. Although there is an effort to maintain good service, some comments point to a lack of masks and unhygienic conditions, which could detract from the overall experience.
Despite these hiccups, the majority of guests appreciate the helpful and friendly nature of the staff, contributing significantly to their positive stay at the Imperial Hotel.
The Wi-Fi experience at the Imperial Hotel appears to be mixed with multiple guests highlighting both positive and negative aspects. Some guests found the internet service to be good with satisfactory wifi connections and reliable performance. However, there were also several mentions of poor download speeds and a generally slow internet experience. A few reviews pointed out significant issues, stating that the wifi signal was terrible or even non-functional at times. Overall, while some guests may find the hotel's Wi-Fi service adequate, others might encounter connection problems during their stay.
The Imperial Hotel's gym is noted for its convenient location close to the airport, making it ideal for travelers. Guests appreciate the cleanliness of the gym and highlight that it is part of a facility that includes a sauna and pool. Despite recurring mentions of the gym being good, there are concerns about its maintenance. Equipment issues and an unfulfilled capacity limit have left some guests feeling unsafe. Additionally, the gym's opening time of 8am is seen as inconvenient for those on business trips.
The pool at Imperial Hotel has its pros and cons based on guest feedback. Guests appreciated the pool's suitability for exercising, its outdoor setting and the sauna available alongside it. The leisure area and small size of the pool received positive mentions, making it an attractive spot for relaxation. However, several reviews pointed out issues such as poor maintenance, cold water temperature and a hot tub that didn't heat effectively. Additionally, some guests noted the presence of mosquitoes and cleanliness concerns. Overall, the pool area offers pleasant amenities but could benefit from improved upkeep.
The Imperial Hotel offers a convenient and easily accessible parking facility, which some guests find favorable. However, reviews frequently mention that the parking lot is small and often full, making it difficult to accommodate all vehicles, especially larger cars. The limited parking space results in a crowded and sometimes disorganized environment. There is also mention of a lack of covered parking and occasional issues with the evening parking service. Despite these drawbacks, the hotel's prime location next to the imperial shopping center and amenities like a convenient gym, outdoor pool and great breakfast make it a popular choice among guests.
Imperial Hotel offers several amenities that make it an appealing choice for families. The hotel is particularly good for going with kids, featuring a commendable structure for families and a range of leisure options to keep the little ones entertained. Family rooms are available, contributing to its reputation as a very family-friendly establishment. Its location is advantageous for families and guests have noted that it is good for family visits. However, there are some drawbacks, such as occasional noise at night due to live music and incidents of food poisoning were reported. Additionally, there have been instances where the hotel did not have the correct room configurations ready for families, although they attempted to resolve this by adding extra mattresses.
Imperial Hotel stands out for its excellent quality and great location, aligning well with its four-star rating. Several guests have affirmed that it perfectly meets the expectations of a four-star establishment. However, there are mentions of areas that require improvement to consistently maintain this standard. Despite this, the hotel’s overall good quality justifies its four-star status, making it a commendable choice for visitors.
Imperial Hotel is a solid choice for business travelers seeking both comfort and functionality. The hotel boasts super friendly reception services, making guests feel welcomed from the moment they arrive. Conveniently situated, it provides easy access for those in town for work. The availability of a conference room and decent working areas cater well to professional needs. Overall, the hotel offers great facilities and a good cost-benefit ratio, living up to its four-star rating.
Imperial Hotel offers a mix of accessible amenities and areas that could benefit from improvement for guests with disabilities. The hotel provides some wheelchair-accessible facilities, including easy wheelchair access to certain areas and a designated recreation area. Despite these positive aspects, there are a few drawbacks noted. Some rooms, particularly those on higher floors, are not fully accessible and may have issues such as musty smells and roof leakage. Additionally, the hotel could improve by adding more comprehensive accessibility features to enhance the overall guest experience for those with disabilities. Efforts such as these would make the stay more convenient and comfortable for all guests.
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Location
Many reviewers highlight the hotel’s accessibility with the nearby highway providing smooth connectivity to different parts of the city. The ease of parking, often without the need for valet service, is another perk valued by guests.
The strategic locale is complemented by excellent facilities. Visitors appreciate the spacious, well-equipped rooms and the cleanliness standards maintained throughout the hotel. Breakfast offerings also receive favorable mentions, alongside friendly and attentive staff service. Comfort and convenience seem to be at the heart of the guest experience at Imperial Hotel.
Overall, if being close to shopping, dining and transport hubs is a priority, the Imperial Hotel’s location is hard to beat.
Breakfast
However, several guests noted a decline in the variety and quality compared to previous stays. Common criticisms include a lack of fresh fruits, limited options and issues with replenishment and cleanliness. Particular attention was drawn to unappealing elements such as flies in the breakfast area and items not being replenished promptly, leading to cold coffee and unmet expectations.
Despite these issues, some guests appreciated the overall breakfast quality and the good service provided by the staff, while others were disappointed by the inconsistency and suggested improvements for a better experience. Generally, although there are standout positive aspects, there are areas in need of attention to meet the high standards expected by guests.
Dinner
However, several areas left much to be desired. Many diners found the food mediocre and commented that it did not live up to the appealing photographs. Some had unfortunate experiences with cold dishes and noticed that the menu did not always match the items available. The service was noted to be extremely slow and insufficient with some guests waiting an excessive amount of time for their meals, such as a pizza taking three hours to be served.
The restaurant's adherence to health protocols was also questioned. Multiple guests observed employees not wearing masks and failing to follow Covid-19 guidelines. Issues with cleanliness were noted, including pest control problems and poorly maintained spaces, such as broken window seats.
Overall, while some aspects of the dining experience at the Imperial Hotel were praised, significant improvements are needed in service speed, food quality and health protocol adherence to meet guest expectations fully.
Rooms
Numerous reviews highlight problems with room maintenance, including outdated and worn furnishings, stains on bedding and floors and poor noise insulation. Bathroom fixtures and doors also seem to be frequent points of concern with comments about shower problems, small restrooms and doors that do not close properly. The linens and towels often appear old and yellowed and some guests have faced issues with cleanliness, including dusty wardrobes and moldy smells.
Technical difficulties are also common with broken TVs, faulty air conditioning and malfunctioning room access cards being reported. Safety and security in the rooms have been questioned, as there are mentions of non-locking balcony doors and room windows, as well as frequent sightings of cockroaches.
While the hotel offers a good location next to the airport and boasts a large, airy structure, it is clear that several rooms need significant updates and better maintenance to meet higher standards. Overall, while the comfort and spaciousness are notable positives, the varying degrees of upkeep and cleanliness issues could impact a pleasant stay at the Imperial Hotel.
Beds
While some beds were comfortable, others were reported as old with damaged or sinking mattresses. Additionally, the bedding quality was frequently criticized with mentions of thin, yellowing or even torn sheets. Pillows on the beds were also a point of contention, often described as uncomfortable.
Cleanliness was another concern with several guests pointing out dirty or unmaintained sheets. The presence of cockroaches in some instances further detracted from the overall experience.
Despite these issues, the hotel does have a contingent of guests who found the beds perfectly comfortable, but it's clear that consistency in quality and upkeep needs improvement.
Cleanliness
However, there are significant inconsistencies that cannot be overlooked. Numerous reviews mention rooms and common areas that fall below acceptable cleanliness standards. Issues such as moldy grout, foul smells and old, stained linens are mentioned repeatedly. Some guests have encountered serious problems like dirty hallways, cockroach sightings and poorly cleaned bathrooms and sinks with visible residues. The hallways and certain common areas, like the breakfast room and pool area, have also been flagged for not meeting cleanliness expectations.
The hotel’s housekeeping staff has occasionally been noted for showing a lack of enthusiasm, which may contribute to the observed lapses in room and common area upkeep. Despite the excellent service and cleanliness praised by some guests, the unevenness in maintaining high standards seems to have impacted the experiences of many visitors.
In summary, while the Imperial Hotel can offer clean, pleasant spaces for visitors, the inconsistent and sometimes poor cleaning practices are areas in need of improvement to ensure a reliably positive guest experience.
Staff
However, some reviews point to inconsistencies. While several guests commend the staff for their courteous and kind approach, others mention untrained and inattentive employees, particularly at the reception where check-in can be slow. Misunderstandings and occasional negative attitudes are noted, indicating room for improvement in training and consistency.
The supervisors often receive discrete feedback, focusing on breakfast supervision and adherence to hygienic practices. Although there is an effort to maintain good service, some comments point to a lack of masks and unhygienic conditions, which could detract from the overall experience.
Despite these hiccups, the majority of guests appreciate the helpful and friendly nature of the staff, contributing significantly to their positive stay at the Imperial Hotel.
Wi-Fi
Gym
Pool
Parking
Family
4 Star
Business
Accessible
Yes, Imperial Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Imperial Hotel.
Yes, Imperial Hotel welcomes dogs.
Yes, parking facilities are available at Imperial Hotel.
Yes, Imperial Hotel has a gym.
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