Blackhome Innsbruck City East I contactless check-in

Innsbruck 47.25916600, 11.41145500 , Resselstraße 29 (Show on Map)
7.6
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsBlackhome Innsbruck City East I contactless check-in is praised for its superb location, which offers easy access to Innsbruck’s key landmarks and public transportation. Situated close to sports facilities like the Olympic Hall and Tivoli Stadium, it also boasts proximity to supermarkets, restaurants and scenic mountain views. The area is quiet and ideal for exploring Innsbruck and surrounding areas with on-site parking adding to the convenience.

The rooms are modern, stylish and well-equipped with amenities such as kitchenettes, coffee makers and dishwashers. They are generally spacious and comfortable, suitable for both short and extended stays, although some guests mention occasional issues with maintenance and cleanliness. The self-check-in process is appreciated for its efficiency, contributing to a hassle-free arrival experience.

While the breakfast service receives mixed reviews, many guests appreciate the convenience of having breakfast delivered to their door and enjoy the quality of the food. However, there are suggestions for more variety and improvements in communication and portion sizes.

Cleanliness is another area with varied feedback. Some guests find the accommodations clean and comfortable, but others report issues such as unclean dishes, mold and dust, indicating a need for consistent cleaning standards.

Guests generally find the staff helpful and responsive, especially through phone and email, though the absence of on-site staff and occasional check-in issues are noted. The WiFi experience varies with some guests enjoying strong and reliable connections and others facing difficulties, particularly in certain rooms.

Parking options are mostly positive with secure and convenient underground and street parking available, although there are some challenges with larger vehicles and occasional booking issues. The hotel is also a favored choice for skiers due to its proximity to ski slopes and convenient amenities like ski equipment hire and storage.

The bedding experiences are mixed; while the main beds are often comfortable and clean, the supplementary bedding options like sofa beds receive criticism for being uncomfortable.

Overall, Blackhome Innsbruck City East I contactless check-in offers modern and well-furnished accommodations in a prime location, making it a convenient choice for visitors seeking both leisure and functionality. However, potential guests should be prepared for occasional issues related to cleanliness and supplementary amenities.
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Aparthotel near Ski Resorts

Aparthotel with Parking

3-Star Aparthotel

Room Types
Standard Apartment The apartment has 1 bedroom and 1 bathroom with a shower and free toiletries. In the fully equipped kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment features soundproof walls, a tea and coffee maker, a flat-screen TV with satellite channels and a balcony. The unit has 2 beds.

Superior Apartment The apartment features 1 bedroom and 1 bathroom with a shower and free toiletries. The well-fitted kitchenette has a stovetop, a refrigerator, a dishwasher and kitchenware. Featuring a balcony, this apartment also provides soundproof walls, a tea and coffee maker and a flat-screen TV with satellite channels. The unit offers 2 beds.

Deluxe Apartment The Deluxe apartments are located on all levels of the building (basement floor with limited view, ground floor, 1st floor and 2nd floor) All apartments are furnished the same way. Indicating a preference by the guest is not possible.

Guest Reviews
7.6
Good
Location
Blackhome Innsbruck City East offers a superb location for visitors seeking convenience and accessibility in Innsbruck. Situated not too far from the Inntal Highway and Brenner Highway, it serves as an ideal stopover for travelers continuing their journey. The property is centrally located with easy access to the city center either on foot or by public transportation. Guests have consistently highlighted the proximity to key landmarks such as the Olympic Hall, Tivoli Stadium and other sports facilities, making it an excellent choice for those attending events.

The neighborhood is also practical for day-to-day needs with supermarkets, restaurants and a bus stop nearby. Many guests appreciated the quiet yet accessible nature of the area, noting it’s just a 20-minute walk or a few bus stops away from the historic city center. Despite being slightly removed from the hustle and bustle, it remains a convenient base for exploring not just Innsbruck but also the surrounding areas. The location near public transport stops allows for easy travel to major city attractions and the train station.

Additionally, the hotel's position boasts a scenic charm with views of the mountains and it's a short distance from outdoor and natural settings as well as the river. The on-site parking availability and the quiet residential area contribute to a comfortable and hassle-free stay. The accommodations themselves are lauded for their cleanliness, modern design and functional amenities, making Blackhome Innsbruck City East a favorable option for both short and extended stays.

Breakfast
The breakfast experience at Blackhome Innsbruck City East I contactless check-in garners mixed reviews. Breakfast is conveniently delivered to the door and comprises essentials like rolls, cheese, meats, jams, yogurt and warm drinks. Many found the breakfast to be good and appreciated the option for early delivery and in-room enjoyment with available coffee, sugar and tea.

However, some common criticisms include the lack of variety and the repetitive nature of the food items with the same bread, meats, juices and yogurts being offered daily. Some guests found the pre-made breakfast on a tray unappetizing, while others felt the offering was not worth the extra cost, mentioning the limited portions and simple composition. There were also logistical issues, such as missed delivery times, insufficient communication regarding the breakfast collection and the absence of vegan options.

Despite these concerns, some guests were satisfied with the breakfast, noting its punctuality and sufficient diversity. Overall, the breakfast service could benefit from more variety, clear communication and enhanced value for the price.

Rooms
The reviews for 'Blackhome Innsbruck City East I contactless check-in' paint a varied picture but largely praise several key aspects of the accommodations. The rooms and apartments are consistently highlighted for their modern furnishings, stylish design and ample amenities including well-equipped kitchenettes with coffee makers and dishwashers. Most guests found the apartments to be spacious, comfortable and well-suited to longer stays due to thoughtful layout and plenty of storage space. The cleanliness of the rooms generally receives positive feedback, though there are occasional mentions of cleanliness issues such as unclean dishes or beds.

The location is another positive aspect, being conveniently close to public transportation and offering beautiful views, especially from rooms with balconies or large windows. The efficient and easy self-check-in process is also appreciated, making for a hassle-free arrival experience.

On the downside, several guests noted that some rooms are small and can feel cramped, particularly for three people. Basement rooms, while still bright and modern, were not preferred by some guests. There were also instances of maintenance issues, such as malfunctioning blinds, broken doorknobs and uninspected inventory.

In summary, while the hotel offers modern and well-furnished accommodations with excellent amenities and a prime location, potential guests might encounter occasional issues related to room size, cleanliness and maintenance. Overall, the 'Blackhome Innsbruck City East I contactless check-in' seems well-suited for short and long stays, particularly for those valuing modern design and convenience.

Beds
At 'Blackhome Innsbruck City East I contactless check-in,' the feedback on the beds is varied. Many guests appreciate the comfortable and large double beds, which are often described as very comfortable, cozy and conducive to a good night’s sleep. The bedding is generally considered clean and pleasant with some guests highlighting the excellent mattresses and soundproof rooms, which contribute to a restful stay.

However, the experience isn't universally positive. There are numerous concerns about the cleanliness and state of the bedding with reports of hairs and bad smells detracting from the overall comfort. The sofa beds receive particularly negative feedback, frequently described as hard, uncomfortable and unsuitable for adults or longer stays. Some guests have also noted issues with bed stability with mattresses that slope towards the center or push apart during the night, adding to the discomfort.

In summary, while the primary double beds often meet guests' expectations for comfort, the supplementary bedding options, particularly the sofa beds and occasional foldable chairs, fall short, impacting the overall sleep experience for anyone not on the main bed.

Cleanliness
Blackhome Innsbruck City East I contactless check-in has received mixed reviews regarding its cleanliness from guests. While some guests found the apartments modern, clean and comfortable, many others reported significant issues. Positive remarks highlight clean, well-maintained accommodations and pleasant bedding, but these are outnumbered by an array of complaints.

A recurring theme is superficial cleaning with several guests noting areas such as floors, carpets and bathroom fixtures were not thoroughly cleaned. Issues like hair in the bed, dust in corners and dirty dishes left by previous tenants were frequently mentioned. Particularly concerning were reports of mold, cockroaches in the bathroom and an overall feeling of neglect and dirtiness in many rooms.

Several guests found specific areas consistently problematic, including unclean bathrooms with broken fixtures, sticky or dusty surfaces and stained or unclean linens. The appearance of mold and strong, unpleasant odors in some bathrooms also raised significant hygiene concerns.

In summary, while some guests seemed to find their rooms adequately clean, many highlighted a need for a significant improvement in the cleaning standards and maintenance of the accommodations.

Staff
Blackhome Innsbruck City East offers a contactless check-in experience that received mixed reviews on the staff's performance. On the positive side, many guests appreciated the helpful and friendly nature of the staff, highlighting their quick responses via phone and email. The hotel's support team received praise for being reachable 24/7 and the on-site caretaker was particularly noted for friendliness and prompt assistance in resolving issues.

Guests commended the clear check-in instructions and the efficiency of the process when the automated system functioned correctly. There were also positive remarks about the staff's ability to manage problems effectively and the professional manner in which they conducted themselves.

However, there were several criticisms about the lack of face-to-face contact with many guests mentioning the absence of on-site staff and dissatisfaction when encountering technical issues. The check-in booth malfunctioned for some, causing frustration. The intrusion of cleaning staff into rooms before check-out times consistently upset guests, highlighting a lack of proper communication and training.

In summary, while many guests found the remote and phone-based interactions to be efficient and the staff generally friendly and supportive, the absence of on-site assistance and issues with the cleaning staff detracted from some guests' experiences.

Wi-Fi
The WiFi experience at Blackhome Innsbruck City East I is a mixed bag. On the positive side, there are instances where the internet is described as strong, good and even very good with some guests enjoying a fast and functional connection. The presence of free WiFi and instances of perfect working conditions also received praise. Technical support regarding WiFi issues is highlighted as being commendable with assistance readily available.

However, the reviews also point out several shortcomings. Many guests reported that the WiFi was unreliable, slow and often non-existent, particularly in basement and ground floor apartments. Difficulty obtaining the WiFi code and lack of instructions for connecting were recurring issues. Furthermore, some areas of the hotel, such as the Golden Building, suffered from poor internet reception. Overall, while some guests had a seamless internet experience, others found it frustrating due to inconsistent connectivity and access problems.

Parking
Guest reviews reveal a mixed but mostly positive perception of parking at Blackhome Innsbruck City East with some detailed insights into various options and challenges. While the hotel offers a well-equipped setup with multiple parking options including underground and street parking, there are notable considerations and costs involved.

The underground parking garage is highlighted several times. It's described as secure, clean and conveniently located on-site, though it comes with an additional fee of around 12€. However, it's evident that the garage is not suitable for larger vehicles due to its narrow design, which some guests found difficult to navigate. In certain instances, the garage was either fully booked or inaccessible, requiring guests to find alternative parking arrangements.

Street parking emerges as a viable alternative, especially since it is free from 19:00 to 09:00 and during weekends. Several guests found it easy to park on the street nearby, although others mentioned the difficulty in finding street parking during peak times and the confusion around parking regulations.

Additional points to note include a few complaints about the lack of clear communication from the hotel regarding parking policies and the need to book parking spaces separately. Despite these challenges, many guests appreciated the convenience of having various parking options available in close proximity to the hotel, even if navigating them required some effort.

Overall, while the parking facilities at Blackhome Innsbruck City East are generally well-regarded, potential visitors might benefit from pre-arranging their parking and preparing for occasional inconveniences with larger vehicles.

Ski
Blackhome Innsbruck City East is a favored choice for ski enthusiasts looking to explore Tyrol's winter sports. Situated close to the Olympic Hall, the hotel provides convenient access to multiple ski slopes and resorts. Guests appreciate the panoramic views of the mountains and the illuminated ski slopes at night, often highlighting the breathtaking sight of the Olympic ski jump and the majestic Alps.

The location is praised for its easy access to ski lifts and the Nordkettenbahn ski bus line, which connects various ski peaks. On-site amenities like ski equipment hire and storage rooms for ski gear add to the convenience, making it an affordable and comfortable option for ski trips. There's also the added convenience of a ski rental shop and the possibility to book ski lessons directly, which guests find very appealing.

While some minor drawbacks such as a damaged ski room and parking access issues with ski boxes were mentioned, the overall sentiment remains highly positive. Blackhome Innsbruck City East remains a solid choice for those looking to enjoy skiing with fantastic views and easy access to nearby ski resorts and facilities.


No, Blackhome Innsbruck City East I contactless check-in doesn't have any pool.

No, a spa isn't available at Blackhome Innsbruck City East I contactless check-in.

No, Blackhome Innsbruck City East I contactless check-in doesn't allow dogs.

Yes, parking facilities are available at Blackhome Innsbruck City East I contactless check-in.

No, Blackhome Innsbruck City East I contactless check-in doesn't have a gym.

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