New West Station
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Summary of reviewsNew West Station is highly regarded for its exceptional location and friendly staff, making it a popular choice for travelers visiting Interlaken. Its strategic placement near the Interlaken West train station ensures easy access to transportation, catering to guests who seek convenience and accessibility. Moreover, being within walking distance to central Interlaken allows visitors to effortlessly explore the town's attractions while enjoying stunning mountain views. The surrounding area, characterized by its quietness, provides a tranquil escape yet maintains proximity to the lively city environment, creating an ideal balance for guests.
The hotel's staff is frequently praised for their pleasant demeanor and helpful interactions. The landlord, in particular, stands out for being welcoming, kind, and warm, ensuring guests feel comfortable during their stay. Although traditional reception services are lacking, communication via WhatsApp is smooth, with prompt responses that enhance the overall guest experience.
However, New West Station faces substantial challenges in cleanliness, which overshadow the positive aspects of its location and staff. Significant complaints arise around cleanliness issues, including moldy bathrooms, dirty floors, and an unpleasant smell due to dampness. Maintenance problems like peeling walls and malfunctioning windows further detract from the accommodation experience. Despite these shortcomings, the hotel's favorable location and courteous staff contribute positively to the overall impression, though improvements in cleanliness are urgently needed to align with guest expectations.
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The hotel's staff is frequently praised for their pleasant demeanor and helpful interactions. The landlord, in particular, stands out for being welcoming, kind, and warm, ensuring guests feel comfortable during their stay. Although traditional reception services are lacking, communication via WhatsApp is smooth, with prompt responses that enhance the overall guest experience.
However, New West Station faces substantial challenges in cleanliness, which overshadow the positive aspects of its location and staff. Significant complaints arise around cleanliness issues, including moldy bathrooms, dirty floors, and an unpleasant smell due to dampness. Maintenance problems like peeling walls and malfunctioning windows further detract from the accommodation experience. Despite these shortcomings, the hotel's favorable location and courteous staff contribute positively to the overall impression, though improvements in cleanliness are urgently needed to align with guest expectations.
Apartment for Adults Only
New West Station offers apartment-style accommodations, which can be suitable for adults seeking independence and privacy during their stay. The apartment setting allows for a more self-sufficient experience.
Apartment near Ski Resorts
Dog Friendly Apartment
Apartment with Parking
Guest Reviews
Nestled in an exceptionally convenient setting, New West Station boasts a prime location that consistently garners praise. Situated just a short walk from the Interlaken West train station, the hotel's proximity to this key transportation hub makes it an ideal choice for travelers seeking ease and accessibility. Guests frequently highlight the convenience of being within walking distance to central Interlaken, where the hustle and bustle of the town's main attractions are just minutes away. The area around the hotel is described as pleasantly quiet, offering a peaceful respite while still providing easy access to city life. With stunning mountain views and a favorable location that combines accessibility with tranquility, New West Station offers a strategic base for exploring the scenic beauty and vibrant culture of Interlaken.
In browsing reviews for New West Station, a recurring theme is the need for significant improvements in cleanliness across the property. While some guests have found their rooms to be clean, comfortable, and spacious, a large number of visitors have reported issues with cleanliness, including moldy bathrooms, dirty floors, and an unpleasant smell attributed to dampness. Several guests mention the presence of dust, cobwebs, bugs, and hairs from previous occupants as significant concerns. The state of the kitchen facilities is also problematic, with reports of inadequate cleaning supplies, broken furniture, and essential utensils missing. Moreover, guests noted maintenance issues, such as peeling walls, malfunctioning windows and doors, and outdated furniture. While the scenic beauty of Interlaken is undeniable, the accommodation itself seems to fall short in providing a pleasant and clean stay. There is an urgent suggestion for a deep clean and refurbishment to bring the cleanliness and overall experience up to guest expectations.
The staff at New West Station receives positive feedback for their pleasant demeanor. While the landlord is described as welcoming, kind, warm, and helpful, communication primarily occurs through WhatsApp, which is noted for being smooth and easy to reach. Despite the lack of a traditional reception and some unresponsiveness via calls and messages, guests appreciate immediate responses on WhatsApp. Though some challenges exist with inconsistent communication, the staff generally leaves a favorable impression with their courteous and helpful interactions.
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No, New West Station doesn't have any pool.
No, a spa isn't available at New West Station.
Yes, New West Station welcomes dogs.
Yes, parking facilities are available at New West Station.
No, New West Station doesn't have a gym.
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