Inverness, Church St57.478229,-4.226899(Show on Map)
7.4
Good
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+5 Photos
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
The Mercure Inverness Hotel enjoys a highly favorable central location in the heart of Inverness, making it an ideal choice for travelers keen to explore the city. Guests appreciate the hotel's proximity to the train and bus stations, as well as shops, restaurants, cafes and cultural attractions like the river Ness, theatre and cinema. The riverfront views add to the overall appeal, although some note the noise from the bustling nightlife in the area. Despite this, the convenience of the location generally outweighs these minor drawbacks, providing an excellent base for both short and extended stays.
The breakfast experience at the hotel receives predominantly positive feedback with guests praising the variety and quality of the offerings, including traditional Scottish breakfast items. Though some noted occasional issues with food temperature and replenishment, the breakfast is generally considered a tasty and satisfying start to the day.
Dinner at the Mercure Inverness Hotel presents a mixed picture. Many guests find the food to be good with some describing it as excellent. The bar area is noted as a pleasant and relaxing spot to enjoy drinks and room service is appreciated for its convenience. However, issues such as inconsistent food quality and slow service are frequently noted.
Rooms at the hotel are a mixed experience. Positive reviews highlight the comfort, cleanliness and modern decor, particularly those rooms with lovely river views. However, some guests find the rooms to be small, outdated and occasionally noisy. The bathrooms also vary in quality with some needing refurbishment. Cleanliness generally receives positive remarks, particularly for the rooms and bathrooms, though the exterior and some public areas could benefit from better upkeep.
The staff at Mercure Inverness Hotel are broadly complimented for their friendliness and helpfulness. Special mentions for exemplary service from individuals enhance the overall experience, despite occasional reports of unhelpfulness and slow service from certain team members.
The free Wi-Fi at the hotel is a common frustration among guests with many finding it unreliable and intermittent. For those needing a stable connection, this aspect may be significantly inconvenient.
Parking options are available and appreciated for their convenience, though costs and limited space during busy periods are points of contention. Travelers find value in the nearby Rose Street car park as a cheaper alternative.
For families, the hotel is particularly accommodating. Family rooms are cozy and spacious with attentive staff ensuring a pleasant stay for those with children. Although some improvements in room amenities could be made, families generally find the experience positive.
The vibrant nightlife near the hotel offers many entertainment options, but it also brings significant noise, which can be a problem for light sleepers. Guests aiming for a peaceful stay might find this aspect challenging.
Lastly, the beds at the hotel are generally praised for their comfort and size, contributing to a cozy night's sleep for many guests.
In summary, the Mercure Inverness Hotel provides a convenient and comfortable stay with notable highlights in location, breakfast selection, staff friendliness and family accommodations. However, issues such as room updates, Wi-Fi reliability and noise from surrounding nightlife need addressing to fully meet guests' expectations.
Categories
Nightlife
Located on Church Street, this hotel is in a prime location to access various bars and pubs, including the Malt Room, Inverness' first whisky bar. Its central location makes it easy to explore the nightlife.
Business
This hotel is the perfect venue to host boardroom meetings, training courses and interviews, offering complimentary secure high speed WiFi, audio visual equipment and capacity for 25 delegates. Onsite parking for up to 55 cars is available. The hotel also offers a range of meeting packages to suit specific needs and budgets.
Parking
The Mercure Inverness Hotel offers parking facilities. It is well-situated for exploring the city. The addition of parking adds to the hotel's appeal for those driving.
4 Star
This property is situated in the heart of Inverness, offering easy access to attractions. It provides comfortable rooms and essential amenities.
Luxury
Family
Room Types
Classic Double RoomClassic bedroom with 1 double bed, HD LED TV, complimentary high-speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities.
Sleeps 2 adults.
Classic Twin RoomClassic bedroom with 2 single beds, HD LED TV, complimentary high-speed WiFi, en-suite bathroom, hairdryer and tea/coffee making facilities.
Sleeps 2 adults.
Privilege Double Room with Riverside or Old Town ViewUpgraded bedroom with a city view, HD LED TV, complimentary high-speed WiFi, Nespresso coffee machine, newspaper, robe and slippers.
Sleeps 2 adults.
Classic Double Room River SideProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides a tea and coffee maker, a wardrobe, a carpeted floor, a flat-screen TV with satellite channels, as well as river views. The unit offers 1 bed.
Compact Room With 1 Double BedCompact rooms offer a double bed, HD LED TV, complimentary high-speed WiFi, an en-suite bathroom, a hairdryer and tea/coffee making facilities.
Guest Reviews
7.4
Good
Review Summaries
Location
The Mercure Inverness Hotel boasts a highly favorable location in the heart of Inverness, making it an ideal base for exploring the city. With its proximity to the train and bus stations, the hotel is conveniently accessible for travelers. Many guests appreciate the central positioning which allows for easy walking access to a myriad of amenities, including shops, restaurants, cafes, bars, pubs and cultural attractions such as the river Ness, theatre and cinema.
The hotel’s riverfront location offers pleasant views, adding to the overall appeal of the stay. Guests frequently highlight the convenience of being close to both the main street and the more scenic riverside walks. Despite some notes of noise from the lively nearby streets, the central location is often cited as more advantageous, allowing guests to immerse themselves fully in the vibrant city life.
Overall, Mercure Inverness Hotel stands out as a prime spot for both short city breaks and extended stays, providing an excellent starting point for discovering all that Inverness has to offer.
Breakfast
The breakfast experience at the Mercure Inverness Hotel draws a mix of opinions from guests, though positive feedback substantially outweighs the negative. The majority of reviews highlight the breakfast as excellent with several describing it as fantastic, superb and amazing. Guests frequently commend the selection and variety available, including both sweet and savory options, catering to diverse tastes and dietary needs. Multiple reviews underscore the quality and taste of the food with specific mentions of exceptional Scottish breakfast items and freshly cooked dishes.
However, some guests pointed out areas for improvement, such as instances of food being lukewarm or running out of certain items early in the morning. A few reviews noted that the breakfast area could be better maintained and service could be more efficient in replenishing food items. Despite these occasional criticisms, the breakfast was often deemed to provide good value with many guests appreciating the broad choice and overall quality.
In summary, while the breakfast service at Mercure Inverness Hotel has some room for minor improvements, it generally leaves guests satisfied, offering a varied and tasty start to the day.
Dinner
Dining at the Mercure Inverness Hotel presented a mixed culinary experience for guests. On the positive side, many patrons found the food to be good with some describing it as lovely, great, delicious and even excellent. The restaurant manager earned praise for being very helpful and the bar area was noted as a pleasant and relaxing spot to enjoy drinks.
Breakfast was generally appreciated with several reviewers commenting on its quality and good options available. Evening meals also received commendations for their taste and quality with specific mentions of successful dishes like supper on Friday night and a beautiful meal enjoyed on the first night.
However, the dining experience wasn't uniformly positive. Some guests faced issues such as overcooked or raw meat, slow service and a lack of staff friendliness. Specific criticisms included steaks being raw or overcooked and poor quality meat. Others noted that restaurant bookings were hampered by technical difficulties, contributing to an overall sense of unreliability.
Despite these disparities, the ambiance in the bar and restaurant was frequently described as nice, modern and relaxing. For some guests, the convenience of room service and helpful staff made for an enjoyable meal experience in the comfort of their rooms.
Overall, while the hotel offers a good range of dining options and a pleasant environment, consistency in food quality and service remains an area for improvement.
Rooms
The rooms at Mercure Inverness Hotel offer a varied experience. Many guests found the rooms to be comfortable, clean and featuring lovely views, especially those overlooking the river. Modern decor and beautiful Scottish themes were highlights in some rooms with amenities like large working tables, comfy chairs and good-sized TVs adding to the comfort. Spacious rooms were appreciated by several visitors, providing ample space and a pleasant atmosphere.
However, other guests mentioned that many rooms were quite small, cramped and outdated with some only suitable for single occupancy despite being marketed as doubles. Noise was a common issue with rooms facing the street or near the lift experiencing significant disruption. Heating problems were noted with rooms sometimes being too warm or inconsistent throughout the year.
Bathrooms received mixed reviews; while some were modern and clean, others were cramped, basic and in need of refurbishment. Issues such as broken fixtures, difficult-to-use showers and poor ventilation were noted. Cleanliness was generally good, though a few instances of dirt and mold were reported.
Although the overall decor and comfort of the rooms were praised by some, many guests felt that the hotel needed updating and that the rooms did not always match the descriptions or photos provided online. While some guests enjoyed their stay and found the accommodations satisfactory, others felt that the rooms were overpriced for the standard provided.
Beds
The beds at the Mercure Inverness Hotel have garnered mixed reviews from guests with a noticeable emphasis on comfort for many. Large and spacious beds were frequently mentioned, providing ample room for a cozy night's sleep. Several guests highlighted the comfort of the beds, describing some as like sleeping on a cloud or having a good size and quality. The bedding was generally noted to be very comfortable and the pillows were praised by a few for being perfect and of good quality.
However, there were recurring mentions of the beds being too firm or hard for some guests, leading to discomfort. Some beds were noted to be squeezed against the wall, which might limit access and convenience. While some reviewers found the firmness acceptable, others considered it less favorable, likening it to sleeping on a brick. Pillows also received criticism for being too hard or flat for some preferences.
Overall, while many guests found the beds to be a highlight of their stay, providing much-needed rest and comfort, others faced challenges with the firmness and positioning of the beds, underscoring the importance of personal sleep preferences.
Cleanliness
Mercure Inverness Hotel has received commendations for its cleanliness, particularly in its rooms and bathrooms, which have been described as clean, tidy and well-kept. Many guests have highlighted the rooms as spotless, fresh and comfortable. The commendations extend to housekeeping with accolades such as "Bravo to the housekeeping team" and numerous mentions of the hotel being "very clean."
However, the reviews also point out areas needing improvement. The hotel's exterior and some of the public areas, including balconies and restaurants, have been noted as dirty and in a state of disrepair with criticisms directed at dirty windows and stained carpets. Several guests mentioned that the hotel's overall appearance seems tired and outdated and some experienced issues with peculiar smells and outdated furnishings within their rooms.
Despite these drawbacks, the cleanliness of the internal areas, including the lobby and reception, has been positively noted, suggesting that efforts are being made to maintain tidiness indoors. The lack of regular housekeeping during longer stays due to certain policies (e.g., COVID-19 measures) has also been a point of contention among guests.
In conclusion, while Mercure Inverness Hotel excels in room cleanliness, it appears to have notable issues related to the upkeep of its exterior and some public areas, necessitating a refurbishment to meet guests' expectations fully.
Staff
Guests at the Mercure Inverness Hotel have widely complimented the staff for their welcoming and helpful demeanor, consistently describing them as friendly, polite and professional. Receptionists like Jo and supervisors such as Kayleigh have received special mentions for their outstanding assistance. Many guests noted that the staff, including those in the bar and breakfast room, were courteous with some going above and beyond to ensure a pleasant stay.
However, experiences were mixed; while many highlighted the superb and accommodating service, others pointed out instances of unhelpfulness and a lack of attentiveness from certain team members. Despite occasional slow service and issues with training, the general consensus is that most staff members contributed positively to the hotel experience, particularly noted for their cheerful and friendly attitudes.
The hotel management, especially figures like Manager Fraser, received praise for their niceness and customer-oriented approach. Overall, phrases like great, excellent, super friendly and extremely helpful frequently describe the majority of the staff encounters, creating an impression of a generally pleasant and supportive environment at the Mercure Inverness Hotel.
Wi-Fi
At the Mercure Inverness Hotel, the guest experience is notably affected by the state of the Wi-Fi. While the hotel provides free Wi-Fi, the reliability and speed are frequently criticized. Many guests found the connection to be very intermittent with the Wi-Fi cutting out regularly and in some instances, being completely unavailable. The inconsistency in the signal strength made it nearly impossible to handle professional tasks such as video conferences or calls. Some were able to perform basic online activities like checking emails or surfing the web, but this was not the case for everyone. There were instances where the Wi-Fi worked well, however, these were far outweighed by reports of slow and unreliable speeds that hampered the overall experience. For those prioritizing a stable internet connection during their stay, this aspect of the hotel may prove to be significantly inconvenient.
Parking
When planning a stay at Mercure Inverness Hotel, travelers will find various parking options available in and around the property. The most convenient choice is the onsite parking, noted for being close and easy to find. While parking facilities cater to both cars and motorcycles, spaces can be limited and tight, especially during busy periods. The cost of parking is generally £10-12 per night, which some guests find reasonable given the hotel's central location, while others consider it expensive.
The nearby Rose Street car park offers a cheaper alternative, just a minute away from the hotel, making it a handy option for those looking to save on parking fees. It is also possible to find free parking behind the hotel, though the area may not be particularly attractive. Convenience is a key highlight for guests, as the parking options provide ease of access for those touring the city or embarking on the NC500 tour.
Some guests have expressed surprise and discontent with the additional parking charges, suggesting that a complimentary or discounted rate for hotel guests would enhance their experience. Despite some challenges, including tight parking spots and occasional difficulty finding a space on arrival, many found the overall parking situation satisfactory. In conclusion, while the parking at Mercure Inverness Hotel involves extra costs, guests appreciate the availability and convenience it offers during their stay.
Family
Mercure Inverness Hotel appears to be a gem for families seeking a kid-friendly getaway. The cozy and comfortable family rooms often kept families together, providing close proximity for added convenience. Previous guests have highlighted the room sizes as fantastic for family travel and many appreciated the special touches like upgraded rooms during a partner's pregnancy.
The hotel is widely praised for being very family-friendly with dedicated staff ensuring a smooth stay for guests traveling with children. Parents noted that the staff were particularly great with their children, making the stay even more pleasant. The family breakfast and the variety of activities available for kids were also well-received with many children reportedly loving the experience.
In terms of areas needing improvement, a few guests mentioned the rooms could benefit from better ventilation and possibly the inclusion of small fridges, which currently come at an additional charge. However, these minor inconveniences did not overshadow the overall positive experiences shared by families.
In summary, Mercure Inverness Hotel stands out as a great choice for family travel, offering comfortable accommodations and a range of kid-friendly activities that make it a hit among young guests and their parents alike.
Nightlife
The nightlife around Mercure Inverness Hotel is lively and bustling, particularly on the weekends. Guests have noted that the area is filled with an array of bars, clubs and eateries, offering plenty of options for dining and entertainment just a stone's throw away from the hotel. However, this vibrant nightlife scene also brings significant noise, which can be disruptive, especially for light sleepers. Guests frequently mention the loud music from nearby pubs, as well as the noise from partygoers in the streets that continues well into the early morning hours. Rooms facing the street are particularly affected with the sounds of drunk revellers, shouting and even seagulls proving problematic for those trying to rest. While the hotel's central location is convenient for enjoying the local nightlife, the street noise can be overwhelming, making it a less ideal spot for those seeking a peaceful stay.
4 Star
The Mercure Inverness Hotel has received mixed reviews regarding its four-star rating, facilities and services. While some guests found the hotel to meet or even excel at four-star expectations, others were less satisfied. Positive feedback highlighted that the hotel generally aligns with the four-star standard with some reviewers describing it as perfect or excellent for this category. The location is well-praised, considered fairly quiet and offering fair value for money.
However, several guests expressed disappointment, feeling that the hotel does not truly merit its four-star classification. Criticisms included cleanliness issues, smaller room sizes, the lack of air conditioning and noise levels when opting for a river view. The value for the price was frequently questioned with some suggesting that the hotel should be rated two or three stars instead. While the service was noted as friendly and the rooms of good quality, the overall experience did not always match the high expectations typically associated with the Mercure brand. Despite these mixed reviews, the hotel remains an option for those seeking a centrally located stay in Inverness.
Business
Mercure Inverness Hotel presents a mix of features for business travelers. Positive aspects include its suitability for small business meetings and short business trips. The hotel has appropriate spaces for business-like activities and is generally laptop-friendly. Guest reviews also highlight the friendly night staff and the convenience of being let in and out of the building at late hours.
However, several challenges were noted for business travelers. The desk in the rooms is considered unusable for work and the WiFi is described as very unreliable, making professional calls or video conferences difficult. There is no proper wardrobe and some guests had trouble claiming expenses due to a lack of receipts. Moreover, the building has a tired appearance and is not well-suited for larger business groups.
Overall, while the hotel offers some basic amenities for business guests, it may not meet the needs of more demanding business travelers.
Luxury
The Mercure Inverness Hotel offers a mixed experience when it comes to luxury. Inside, guests will find updated room interiors and modern facilities, including marble bathrooms and contemporary furniture and decor. Many have noted that the hotel seems newly modernized with luxury upgrades in certain areas, aiming to deliver a high-class ambiance.
However, the external appearance and overall upkeep have received criticism with some describing the hotel as grotty and run down. Moreover, several guests felt that the luxury promised did not match their expectations, particularly for a four-star establishment. The experience of some was more akin to what one might expect from a two-star hotel, leading to disappointment in terms of value for money.
Despite these points of contention, some guests reported upgrades and privileges that enhanced their stay with some rooms newly modernized and nicely decorated. However, others felt that the price did not justify the standards provided with noise levels and views not meeting four-star expectations. In summary, while the Mercure Inverness Hotel has made efforts to modernize its interiors and offer luxurious touches, there remain significant aspects that fall short of truly luxurious standards.
FAQ
No, Mercure Inverness Hotel doesn't have any pool.
No, a spa isn't available at Mercure Inverness Hotel.
No, Mercure Inverness Hotel doesn't allow dogs.
Yes, parking facilities are available at Mercure Inverness Hotel.
