Hotel Isla Palma Reserva Natural
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Summary of reviewsHotel Isla Palma Reserva Natural, located on Colombia’s only private island, is celebrated for its exceptional and breathtaking natural environment. Guests are enamored with the crystal-clear waters, white sandy beaches and the tranquility that the island offers, making it an ideal spot for relaxation and disconnection. The eco park is a notable highlight, offering free tours where visitors can observe diverse wildlife, further enhancing the magical ambiance of the island. Despite the long journey to reach the hotel, the welcoming and friendly staff, along with excellent service, make it a highly recommended destination.
The breakfast provided at the hotel gets mixed reviews. While some guests find it delicious and complete, others feel it lacks variety and can be repetitive. Unfortunately, the dinner offerings don’t fare as well with limited vegetarian options, subpar seasoning and long wait times for meals reported. The fixed price buffet is noted for its lack of variety and a troublesome presence of flies in the dining area, though the meals are priced affordably.
Accommodations at Hotel Isla Palma Reserva Natural are generally spacious and clean, though the feedback is varied. Positive remarks highlight the comfort and beauty of the large beds. However, some guests experience issues such as dark, gloomy rooms, outdated decor and maintenance concerns like malfunctioning air conditioning, poor lighting and musty smells. Complaints about occasional cockroach sightings and minimalistic room equipment also surface, suggesting that improvements are needed to enhance the overall guest experience.
Regarding cleanliness, guests commend the spacious and well-organized rooms, enhanced by the friendly staff and pleasant hotel atmosphere. Nevertheless, certain areas like sunbathing spots and facilities could benefit from more consistent maintenance, as some guests have reported unpleasant odors, scattered litter and neglected infrastructure.
The hotel staff receives significant praise for their attentiveness and friendliness, particularly the reception and entertainment teams. Martin and the chef are often mentioned for their exceptional service. However, the service level from bar and restaurant staff is seen as less consistent and increasing the number of staff, especially during busy times, could improve guest satisfaction even further.
Overall, while there are areas that require attention, Hotel Isla Palma Reserva Natural offers a generally positive experience with its stunning natural beauty, friendly staff and tranquil environment, making it a cherished destination for many visitors.
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The breakfast provided at the hotel gets mixed reviews. While some guests find it delicious and complete, others feel it lacks variety and can be repetitive. Unfortunately, the dinner offerings don’t fare as well with limited vegetarian options, subpar seasoning and long wait times for meals reported. The fixed price buffet is noted for its lack of variety and a troublesome presence of flies in the dining area, though the meals are priced affordably.
Accommodations at Hotel Isla Palma Reserva Natural are generally spacious and clean, though the feedback is varied. Positive remarks highlight the comfort and beauty of the large beds. However, some guests experience issues such as dark, gloomy rooms, outdated decor and maintenance concerns like malfunctioning air conditioning, poor lighting and musty smells. Complaints about occasional cockroach sightings and minimalistic room equipment also surface, suggesting that improvements are needed to enhance the overall guest experience.
Regarding cleanliness, guests commend the spacious and well-organized rooms, enhanced by the friendly staff and pleasant hotel atmosphere. Nevertheless, certain areas like sunbathing spots and facilities could benefit from more consistent maintenance, as some guests have reported unpleasant odors, scattered litter and neglected infrastructure.
The hotel staff receives significant praise for their attentiveness and friendliness, particularly the reception and entertainment teams. Martin and the chef are often mentioned for their exceptional service. However, the service level from bar and restaurant staff is seen as less consistent and increasing the number of staff, especially during busy times, could improve guest satisfaction even further.
Overall, while there are areas that require attention, Hotel Isla Palma Reserva Natural offers a generally positive experience with its stunning natural beauty, friendly staff and tranquil environment, making it a cherished destination for many visitors.
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
3-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Hotel Isla Palma Reserva Natural boasts a truly exceptional location, situated on the only private island in Colombia. The natural environment surrounding the hotel is breathtaking, offering paradisiacal beaches and an impressive landscape that many describe as a dream. Visitors are captivated by the beautiful island, crystal clear waters and white sandy beaches that create an idyllic setting perfect for relaxation and disconnection.
The island’s eco park is a highlight for many guests, providing a well-maintained area where they can enjoy free tours and observe various animals. The tranquility of the island, combined with its pristine beaches and turquoise lagoon, makes it an ideal destination for those looking to unwind. The sunsets and sunrises are particularly enchanting, adding to the magical ambiance of the island.
Despite the distance and the long transportation time to reach the hotel, many find that the journey is well worth it once they experience the stunning beaches and natural beauty. The attentive and friendly staff, coupled with excellent service, further enhance the stay, making it a highly recommended place for visitors.
Guests enjoy not only the natural scenery but also the opportunity to visit nearby islands. While the food at the restaurant receives praise for its quality, some guests note the limited variety. Nonetheless, the overall experience at Hotel Isla Palma Reserva Natural is overwhelmingly positive with many describing it as a paradise, a place to rest and rejuvenate amidst the backdrop of the sun, sea and spectacular beaches.
Hotel Isla Palma Reserva Natural offers a mixed experience when it comes to breakfast. Some guests find the breakfast satisfactory, noting that it is delicious and quite complete. The buffet-style breakfast opens at 7:30 AM, providing guests with an early start to their day. On the other hand, a number of reviews mention disappointment, describing the breakfast as repetitive, weak or even tiny. Overall, while some visitors enjoy a fulfilling morning meal, others feel it falls short of expectations.
Guests at Hotel Isla Palma Reserva Natural had mixed experiences with the dinner offerings. The food menu was notably limited, missing vegetarian options and lacking variety which led to monotonous meals for both lunch and dinner. Many found the quality of the food to be subpar with some diners describing it as having poor seasoning and not being good. A noticeable drawback was the lengthy wait times for dishes, sometimes exceeding an hour, which added to the dissatisfaction.
The fixed price buffet, though available, did not fare well with guests either. Diners could only serve themselves once and were limited to four options, which hindered their ability to exchange dishes if they found something unappealing. Despite these concerns, the meals were priced affordably at around $13 to $14, which some might find reasonable considering the setting.
Several guests mentioned the restaurant's environment being compromised by a significant presence of flies. Overall, while some guests appreciated the value with the dinner pricing, there was a consensus that the dining experience could use considerable improvement in both variety and quality.
Hotel Isla Palma Reserva Natural offers guests rooms that are generally spacious and clean, providing ample comfort with large beds that many guests found to be beautiful and comforting. Despite this, the overall condition and atmosphere of the rooms garner mixed feedback. Several guests experienced issues such as dark, windowless rooms which contributed to a gloomy environment and some rooms having a shack-like, old feeling with outdated decor.
Some guests reported maintenance concerns like deteriorated hallways, holes in the walls letting bugs in and malfunctioning facilities such as air conditioning and showers. Additional discomforts included musty smells, poor lighting, stagnant water in certain areas causing bad odors and even cockroach sightings. The air conditioning was only operational at night, limiting comfort during warmer parts of the day.
Although cleaning efforts did not go unnoticed with remarks of cleanliness, the minimalistic and sometimes underwhelming equipment in the rooms, like a single water bottle or lack of hot water, detracted from the overall experience. Nightly shows provided some entertainment, yet classes were held close to some rooms, potentially disturbing light sleepers.
Overall, while Hotel Isla Palma offers spacious accommodations with basic comforts, many elements require significant improvement to enhance the guest experience.
Hotel Isla Palma Reserva Natural receives mixed feedback regarding its cleanliness. On the positive side, guests commend the hotel for its spacious and very clean rooms, emphasizing that both the rooms and the property are well-organized. The staff's friendliness and the hotel's overall atmosphere also contribute to a pleasant stay, making the dreamy beach experience even more enjoyable.
However, there are notable concerns. Some areas, such as the facilities and sunbathing spots, require more consistent maintenance and cleaning. Issues like a strong smell at the back of the hotel, musty room odours and occasional cockroaches in rooms and bathrooms were highlighted by guests. The restaurant also struggles with a significant number of flies. The hotel's infrastructure appears somewhat neglected with scattered litter, leaky bathrooms and worn-out rooms indicating a need for better upkeep to maintain a clean and presentable environment.
Hotel Isla Palma Reserva Natural is often praised for its attentive and friendly staff, making guests feel well-cared for throughout their stay. The employees, especially those at the reception and in entertainment, notably contribute to the delightful experience with their excellent attention and kindness. Martin, in particular, is highlighted as being very friendly and the chef is noted for his willingness to accommodate special requests.
The hotel benefits from very attentive and helpful personnel, maintaining a generally kind and unbeatable attitude. Additionally, beach kiosk attendants are friendly and massages are mentioned as great value, further enhancing the positive experience.
However, it is also observed that not all staff maintain the same level of service. Some guests felt that the bar and restaurant staff could improve their treatment towards guests. Similarly, the reception has received mixed feedback with reports of rudeness from some receptionists. It is suggested that the hotel could benefit from having more staff to adequately cater to guests during busier periods, especially at the beach and during mealtimes.
In summary, while some areas could see improvement, the overall service at Hotel Isla Palma Reserva Natural is marked by a highly attentive and friendly staff, ensuring a comfortable and enjoyable stay for most guests.
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Location
The island’s eco park is a highlight for many guests, providing a well-maintained area where they can enjoy free tours and observe various animals. The tranquility of the island, combined with its pristine beaches and turquoise lagoon, makes it an ideal destination for those looking to unwind. The sunsets and sunrises are particularly enchanting, adding to the magical ambiance of the island.
Despite the distance and the long transportation time to reach the hotel, many find that the journey is well worth it once they experience the stunning beaches and natural beauty. The attentive and friendly staff, coupled with excellent service, further enhance the stay, making it a highly recommended place for visitors.
Guests enjoy not only the natural scenery but also the opportunity to visit nearby islands. While the food at the restaurant receives praise for its quality, some guests note the limited variety. Nonetheless, the overall experience at Hotel Isla Palma Reserva Natural is overwhelmingly positive with many describing it as a paradise, a place to rest and rejuvenate amidst the backdrop of the sun, sea and spectacular beaches.
Breakfast
Dinner
The fixed price buffet, though available, did not fare well with guests either. Diners could only serve themselves once and were limited to four options, which hindered their ability to exchange dishes if they found something unappealing. Despite these concerns, the meals were priced affordably at around $13 to $14, which some might find reasonable considering the setting.
Several guests mentioned the restaurant's environment being compromised by a significant presence of flies. Overall, while some guests appreciated the value with the dinner pricing, there was a consensus that the dining experience could use considerable improvement in both variety and quality.
Rooms
Some guests reported maintenance concerns like deteriorated hallways, holes in the walls letting bugs in and malfunctioning facilities such as air conditioning and showers. Additional discomforts included musty smells, poor lighting, stagnant water in certain areas causing bad odors and even cockroach sightings. The air conditioning was only operational at night, limiting comfort during warmer parts of the day.
Although cleaning efforts did not go unnoticed with remarks of cleanliness, the minimalistic and sometimes underwhelming equipment in the rooms, like a single water bottle or lack of hot water, detracted from the overall experience. Nightly shows provided some entertainment, yet classes were held close to some rooms, potentially disturbing light sleepers.
Overall, while Hotel Isla Palma offers spacious accommodations with basic comforts, many elements require significant improvement to enhance the guest experience.
Cleanliness
However, there are notable concerns. Some areas, such as the facilities and sunbathing spots, require more consistent maintenance and cleaning. Issues like a strong smell at the back of the hotel, musty room odours and occasional cockroaches in rooms and bathrooms were highlighted by guests. The restaurant also struggles with a significant number of flies. The hotel's infrastructure appears somewhat neglected with scattered litter, leaky bathrooms and worn-out rooms indicating a need for better upkeep to maintain a clean and presentable environment.
Staff
The hotel benefits from very attentive and helpful personnel, maintaining a generally kind and unbeatable attitude. Additionally, beach kiosk attendants are friendly and massages are mentioned as great value, further enhancing the positive experience.
However, it is also observed that not all staff maintain the same level of service. Some guests felt that the bar and restaurant staff could improve their treatment towards guests. Similarly, the reception has received mixed feedback with reports of rudeness from some receptionists. It is suggested that the hotel could benefit from having more staff to adequately cater to guests during busier periods, especially at the beach and during mealtimes.
In summary, while some areas could see improvement, the overall service at Hotel Isla Palma Reserva Natural is marked by a highly attentive and friendly staff, ensuring a comfortable and enjoyable stay for most guests.
Yes, Hotel Isla Palma Reserva Natural has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Hotel Isla Palma Reserva Natural.
Yes, Hotel Isla Palma Reserva Natural welcomes dogs.
No, parking facilities aren't available at Hotel Isla Palma Reserva Natural.
No, Hotel Isla Palma Reserva Natural doesn't have a gym.
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