Jackson, 5723 I 55 N32.383297,-90.147872(Show on Map)
5.0
Rated
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Quality Inn & Suites enjoys a highly convenient location near Interstate 55, offering excellent accessibility for travelers and proximity to various local attractions. The majority of guests praise the location for its ease of navigation and favorable neighborhood, despite occasional concerns about safety.
Guests have varied experiences with the hotel's breakfast. Some enjoyed a diverse and delicious spread with helpful staff, while others reported limited options and quality issues such as poor coffee and missing essentials like cutlery. The breakfast area's closure at times led to dissatisfaction, even though to-go options were sometimes provided.
The rooms at Quality Inn & Suites receive mixed reviews. Positive feedback highlights the spaciousness, comfort and affordability of the rooms with many guests noting the comfortable beds and clean accommodations. However, there are significant reports of maintenance and cleanliness issues, including unpleasant odors, damp carpets, dirty towels, mold and malfunctioning fixtures. These inconsistencies suggest potential for improvement in housekeeping and room upkeep.
Cleanliness appears to be a major area of concern for guests. While some praise the cleanliness of the rooms, the majority report serious hygiene issues such as mold, stained sheets, wet carpets and the presence of bugs. Both the rooms and common areas have been frequently described as poorly maintained, contributing to an overall negative perception of the hotel's sanitation.
The staff at Quality Inn & Suites generally receive positive remarks for their friendliness and helpfulness. Guests often describe interactions with the staff using words like wonderful, friendly and accommodating. Specific commendations include courteous front desk service and informative guidance about the local area. Despite occasional criticisms regarding rudeness and towel shortages, the predominant sentiment is that the staff contribute positively to the guest experience.
Overall, Quality Inn & Suites has several strengths including its convenient location, spacious rooms and comfortable beds. However, significant areas for improvement remain, particularly in terms of room maintenance, cleanliness and breakfast quality. The positive experiences with the friendly and helpful staff somewhat mitigate these concerns, although consistent enhancements in housekeeping and facility management are essential to ensure a uniformly positive guest experience.
Categories
Honeymoon
Dog Friendly
Accessible
Gym
3 Star
Room Types
Double Room with Two Double Beds
King Room
King Room - Accessible/Non-Smoking
King Room - Accessible/Non-Smoking
King Suite - Non-Smoking
Queen Room with Two Queen Beds - Accessible/Non-Smoking
Queen Room with Two Queen Beds - Accessible/Non-Smoking
Standard King Room - Non-Smoking
Standard Queen Room with Two Queen Beds - Non-Smoking
Guest Reviews
5.0
Rated
Review Summaries
Location
The Quality Inn & Suites benefits from a highly convenient location, making it a favored choice for many travelers. Situated close to Interstate 55, the hotel offers easy access to various destinations, including those on road trips and local attractions. Its proximity to the highway makes it particularly easy to navigate for out-of-state visitors and the surrounding area provides several places of interest, including a hospital and numerous other destinations.
Guests frequently highlight that the location is great, wonderful and even amazing, emphasizing its overall convenience. The neighborhood is also noted to be good, adding to the overall appeal. While the locale's convenience and accessibility are repeatedly praised, it is also mentioned that some concerns exist regarding safety. Despite occasional remarks about safety, the general sentiment underscores the hotel's advantageous positioning, making it a practical choice for both short and extended stays.
Breakfast
Quality Inn & Suites offers breakfast, but reviews signal inconsistency in its quality and variety. Some guests appreciated a nice spread with options like bagels, muffins, fruit and cereal. They found the breakfast delicious with a great selection available. The hotel staff were noted as helpful and accommodating during breakfast hours. However, several guests reported dissatisfaction, citing limited options such as only bread, yogurt or vending machine items. Instances of poor-quality coffee and a lack of essentials like cutlery were highlighted. Some guests missed breakfast entirely, either due to its unavailability or early closure. Though the breakfast area was sometimes closed, to-go options were occasionally provided. Overall, experiences with breakfast ranged from satisfactory to poor.
Rooms
Many guests of Quality Inn & Suites found the rooms to be quite spacious and appreciated the affordable pricing. Several reviews highlighted that the rooms were clean and comfortable, making for a pleasant stay. The bed comfort garnered positive remarks and the accommodation's overall value for money was frequently praised. Some guests also noted the convenience of the hotel's cash payment acceptance and breakfast offerings, adding to its appeal.
However, it's important to note that many guests reported inconsistencies in room maintenance and cleanliness. Common issues included rooms with unpleasant odors, damp carpets and various cleanliness lapses such as dirty towels, mold on the bathroom ceiling and unclean showers. Some guests also experienced problems with broken fixtures like beds, toilets and coffee makers and occasionally had to change rooms due to these issues. In some instances, the air conditioning and TV systems were noted to malfunction.
Despite the mixed feedback, the spaciousness and comfort of the rooms were recurring positive highlights, suggesting that the hotel has potential but may need improvements in maintenance and housekeeping to ensure a consistently positive guest experience.
Beds
Quality Inn & Suites receives mixed reviews about its beds with many guests highlighting the comfort as a key positive aspect. Multiple reviews praise the bed for being very comfortable with some also noting the quality of the pillows as satisfactory. The hotel's staff is generally considered wonderful and helpful.
However, several negative comments suggest some rooms fall short of expectations. Issues such as broken beds, old and discolored mattresses and general cleanliness concerns, including bugs and trash from previous guests, have been reported. While some guests found the beds to be sagging or uncomfortably hard, others did appreciate the overall comfort and cleanliness of their sleeping arrangements.
In summary, while many find the beds at Quality Inn & Suites comfortable, there are notable inconsistencies in room maintenance and cleanliness.
Cleanliness
The reviews for Quality Inn & Suites reveal a starkly divided opinion on the cleanliness of the hotel. Some guests commend the hotel for its cleanliness, praising the rooms as always clean. However, this sentiment is vastly overshadowed by a slew of negative experiences. Many patrons report encountering rooms and bathrooms that were filthy and covered in mold with some areas emitting strong odors of skunk, drugs, smoke and mildew. Issues such as stained and dirty sheets, wet carpets, outdated furniture and poorly maintained common areas are frequently mentioned. Numerous guests also noted the presence of bugs, including cockroaches and ants, making their stay highly unpleasant. The condition of common areas was also criticized, described as unclean and poorly maintained with some saying they were being held together with masking tape. Overall, while a few positive remarks about room cleanliness exist, the overwhelming majority of reviews suggest significant and consistent issues with hygiene and maintenance at this hotel.
Staff
Quality Inn & Suites has received varied reviews regarding its staff with many guests praising the friendliness and helpfulness of the employees. Words like wonderful, friendly and accommodating appear frequently to describe interactions with the hotel's personnel. Guests often mention quick and considerate service at the front desk with particular commendations for being both courteous and informative about the local area. The night auditor stands out with high praise as the nicest person ever and many others noted the overall pleasant attitude and assistance provided by the staff. However, there were occasional criticisms, including remarks about rudeness and a lack of towels, indicating some inconsistency in service quality. Despite these occasional negative comments, the predominant sentiment suggests that guests generally find the staff at Quality Inn & Suites to be a welcoming and helpful part of their stay.
FAQ
No, Quality Inn & Suites doesn't have any pool.
No, a spa isn't available at Quality Inn & Suites.
Yes, Quality Inn & Suites welcomes dogs.
No, parking facilities aren't available at Quality Inn & Suites.
