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Summary of reviewsHyatt Place Jacksonville Airport stands out for its exceptional convenience and strategic location. Proximity to Jacksonville International Airport and major highways, coupled with a complimentary shuttle service, makes it ideal for travelers. The area is rich with dining options, stores and shopping centers, enhancing the overall experience. Despite near airport proximity, noise is not a concern, ensuring a peaceful stay.
Guests consistently highlight the front desk staff's helpfulness, contributing to the hotel's positive reputation. Breakfast generally earns high marks with a variety of delicious hot items like French toast, sausage, pancakes and bacon. While some guests noted limited variety and occasional cleanliness issues, most agree it’s a strong start to their day. Dinner, however, received mixed reviews with limited options and early closure being points of contention, though specific dishes were praised.
Rooms are frequently described as spacious, comfortable and well-decorated. Visitors appreciate the intelligent room layout and amenities like large TVs and ample space. There were occasional reports of loud air conditioning, slow Wi-Fi and minor cleanliness issues, but the general consensus is positive, thanks to the polite and professional staff.
Cleanliness overall is a strong point for the hotel with most guests finding both rooms and common areas well-maintained. While there were occasional mentions of dated décor and minor maintenance issues, many guests reported a clean and comfortable atmosphere. The staff is notable for their friendliness and professionalism, particularly individuals like Amanda, Mike and Andre, who positively impacted guest experiences.
The free WiFi service receives mixed reviews with most finding it adequate despite some experiencing slow speeds and spotty connections. The gym, though small and under renovation, is functional and clean with essential equipment. The pool garners mixed reactions, commended for comfort and family fun but occasionally criticized for cleanliness issues.
Parking is generally hassle-free with some variance in terms of free options. Family travelers find the hotel accommodating, especially with spacious rooms and the added convenience of a dog-friendly policy. The comfortable beds, crucial for a good night’s rest, are praised despite minor issues with sofa beds and pillow availability.
Lastly, the hotel caters well to business travelers, offering essential amenities and convenient access to downtown Jacksonville. The outdoor pool, although small, provides a pleasant relaxation spot with poolside seating and service, albeit needing consistent cleanliness.
Overall, Hyatt Place Jacksonville Airport offers a well-balanced stay with commendable location, service and facilities, making it a suitable choice for diverse travel needs. Show more
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Categories
Family Friendly Hotel
This hotel offers a comfortable stay with amenities suitable for families. Its location near the airport and spacious rooms make it convenient for those traveling with children.
Business Hotel
Features versatile meeting rooms equipped with modern audiovisual equipment and flexible seating arrangements. Room blocks are available.
Hotel with Parking
This hotel offers free parking and an airport shuttle, providing convenient and cost-effective parking for guests flying in and out of Jacksonville.
Hotel with Gym
This hotel offers a fitness center. Hyatt Place hotels typically include a fitness area for travelers.
4-Star Hotel
This hotel offers spacious rooms and complimentary amenities. Its proximity to the airport and comfortable environment make it a convenient choice for travelers.
Hotel with Outdoor Pool
Located near the airport, this hotel features an outdoor pool for guests to relax before or after traveling.
Hotel near Golf Courses
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Accessible Hotel
Room Types
Queen Room with Two Queen Beds and Sofa Bed - High FloorLocated on a high floor, this guestroom includes a seating area with a sofa bed. A small refrigerator and private bathroom are also provided.
King Room with Sofa Bed - High FloorLocated on a high floor, this guestroom includes a seating area with a sofa bed. A small refrigerator and private bathroom are also provided.
King Room with Sofa BedThis quadruple room features a small refrigerator, a flat-screen TV, and an iPod docking station as well as a sofa bed.
King Room with Sofa Bed and Roll-In Shower - Disability AccessFeaturing free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The spacious quadruple room features air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit has 2 beds.
Queen Room with Two Queen Beds with Sofa Bed and Roll-In Shower - Disability AccessFeaturing free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The spacious family room features air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 3 beds.
Queen Room with Two Queen Beds and Sofa BedThis room features a small refrigerator, a flat-screen TV, and an iPod docking station as well as a sofa bed.
Guest Reviews
8.3
Very Good
Location
Centrally located, Hyatt Place Jacksonville Airport offers exceptional convenience for travelers. Its proximity to the Jacksonville International Airport is a standout feature with many guests appreciating the ease of access and the complimentary shuttle service. Despite being so close to the airport, guests report no disturbance from aircraft noise, making it a peaceful stay.
The hotel's location is also praised for its accessibility to major highways, such as I-95, facilitating easy travel whether on a road trip or heading to nearby attractions. Visitors found the location perfect for various activities, including shopping, dining and even visiting the Jacksonville Zoo. Multiple reviews highlight its ideal position for those embarking on a cruise from the nearby port.
Guests consistently mention the abundance of nearby restaurants, stores and shopping centers, enhancing the convenience and overall experience. The hotel’s vicinity to a supermarket and its connection to downtown Jacksonville via rental car or local bus also adds to its appeal.
The front desk staff frequently earn accolades for their helpfulness, further enhancing the hotel's standing. With an excellent balance of location, amenities and service, Hyatt Place Jacksonville Airport stands out as an ideal choice for both short layovers and extended stays.
Breakfast
Guests at the Hyatt Place Jacksonville Airport have varied experiences with breakfast, but many found it to be a highlight of their stay. The breakfast generally receives positive feedback for its quality, variety and taste. Guests particularly appreciated the hot, flavorful and extensive options, noting items like French toast, sausage, pancakes, ham, eggs, bacon and a good selection of hot items. Many reviews praised the breakfast as being more than expected, delicious and overall a great experience.
The breakfast area’s convenience, especially with the included feature and morning availability, was also mentioned favorably. Some guests emphasized the hearty choices and excellent quality, reinforcing that it was a good way to start the day before a shuttle ride or other activities.
However, there were a few criticisms regarding the breakfast. Some guests found it lacked variety, felt it was very limited or pointed out issues with cleanliness and food running out quickly. Despite these occasional drawbacks, the breakfast at Hyatt Place Jacksonville Airport is largely appreciated and stands out as a positive aspect of the guest experience.
Dinner
The dinner experience at Hyatt Place Jacksonville Airport presents a mixed picture. Positive feedback highlights the delicious food, particularly the bacon. However, some guests noted limited dinner options and early closure of the dinner service, despite a stated availability till 11 PM. The small size of the restaurant/bar area and occasional closures also drew criticism. Additionally, some guests were uncomfortable with how management addressed staff in front of customers. Overall, while there are commendable aspects, such as the quality of specific dishes, there is room for improvement in terms of service consistency and menu variety.
Rooms
Hyatt Place Jacksonville Airport boasts rooms that are frequently praised for their spaciousness, comfortably accommodating families and groups. Many guests appreciate the large, comfy beds and clean, well-decorated interiors. The room layouts are generally liked for their intelligent design, featuring amenities like large swivel-mounted TVs and ample space that includes couches and desks. The overall atmosphere of the rooms is often described as clean and comfortable with modern bathrooms adding to the appeal.
However, some guests have noted issues like loud air conditioning, slow Wi-Fi and the lack of a microwave in rooms. While the rooms are mostly clean, there have been occasional reports of dirty linens and outdated furniture. The cleanliness of some rooms has received mixed reviews with a few guests mentioning mold in the bathrooms and dirty comforters. Despite these occasional issues, the attentive, polite and professional staff contribute positively to the overall experience, making it a generally pleasant stay for most guests.
Beds
Visitors to Hyatt Place Jacksonville Airport have a lot to say about their experience with the beds at the hotel. A recurring theme is that the majority of guests find the beds to be highly comfortable, often describing them as big, clean and cozy. Many visitors appreciate the large rooms and the comfortable beds that contribute to a great night's sleep. Words like super comfy, soft, clean and well-maintained frequently appear in reviews.
However, it's worth noting that some guests have raised concerns. Common issues include uncomfortable sofa beds and insufficient pillows with some travelers having to use rolled-up towels in place of pillows. There are also a few mentions of lumpy mattresses and thin sheets, as well as isolated comments about poor bedding, high mattresses and the occasional lack of immediate bed availability.
In sum, while the comfort of the beds appears to be a strong positive aspect for most guests, there are areas for improvement, particularly in the consistency of bedding quality and availability of pillows.
Cleanliness
Hyatt Place Jacksonville Airport boasts a strong reputation for cleanliness, making it an appealing choice for travelers. Despite a handful of negative remarks, the majority of reviews highlight the hotel's overall cleanliness and well-maintained environment. Guests frequently mentioned clean rooms, tidy facilities and a fresh, crisp atmosphere from the lobby to the rooms. The spacious, comfortable rooms are well-suited for families and couples alike with many appreciating the good service and the convenient location near the airport.
However, there were occasional concerns raised about specific rooms and facilities. Some guests noted that certain areas, including the pool and breakfast area, could have been cleaner. Isolated incidents of outdated decor and minor maintenance issues were mentioned, such as dim lighting, small bathrooms and older carpets. Despite these points, most of the guests found their stay to be very pleasant with many stating that they found the property clean, comfortable and safe. Overall, Hyatt Place Jacksonville Airport provides a reliable and clean lodging option, ensuring a satisfactory stay for its guests.
Staff
The staff at Hyatt Place Jacksonville Airport consistently receive high praise for their friendliness and professionalism. Guests mention that employees such as Amanda, Mike and van drivers Andre and Andrew stand out for their excellent service. The front desk staff is particularly noted for being responsive, accommodating and helpful during check-in and throughout guests' stays. The head of housekeeping, Amilla, is also frequently commended for her swift and friendly service. Overall, the hotel's employees are described as attentive, polite and very accommodating, contributing to a welcoming and positive experience for guests. However, a few instances of rudeness and unresponsiveness were also noted, indicating some variability in the quality of service. Despite these few negative mentions, the general consensus highlights the staff's exceptional commitment to hospitality and customer service.
Wi-Fi
The WiFi at Hyatt Place Jacksonville Airport has received mixed reviews from guests. Positive feedback highlights good WiFi speed and a strong signal, making it a favorable option for those needing reliable internet access. The hotel offers free WiFi, adding to its appeal for budget-conscious travelers. However, some guests experienced issues such as slow speeds, spotty connections and occasional lack of WiFi information upon checking in. Additionally, the absence of USB outlets in the rooms was noted. Despite these drawbacks, the overall sentiment leans towards satisfactory internet service for most guests.
Gym
The gym at Hyatt Place Jacksonville Airport offers a modest but well-maintained space for workouts, featuring essential equipment such as treadmills, free weights and a scale. Guests appreciate the complimentary earbuds provided for listening to music while exercising. Although the gym is small and currently undergoing some reconstructions, it remains functional and clean, ensuring a satisfactory workout experience.
Pool
The pool at Hyatt Place Jacksonville Airport receives mixed reviews with a significant focus on cleanliness and maintenance. Many guests commend the pool for being clean and well-maintained, noting that it offers a comfortable experience. Families have particularly enjoyed it with kids having a great time. The pool is also described as having a good size and meeting the needs of various guests.
However, several reviews highlight issues with cleanliness, noting instances where the pool was dirty, slimy or filled with leaves. Some guests have pointed out that the pool was under repairs or not well-heated with cold water being a notable concern. Despite these negatives, when well-kept, the pool has been described as a perfect spot for relaxation. For a consistent experience, potential guests may wish to inquire about the current condition of the pool before booking.
Parking
Hyatt Place Jacksonville Airport offers a range of parking options that cater to various needs. Many guests found parking to be straightforward and hassle-free with terms like "easy" and "smooth" frequently mentioned. While there are several mentions of free parking, it's important to note that a parking fee is sometimes charged with rates noted at $5 per day. Overall, guests generally found the parking to be decent and adequate, providing a convenient option for those staying at the hotel.
Family
Hyatt Place Jacksonville Airport offers a family-friendly atmosphere with spacious rooms capable of comfortably fitting large families, including families of six and five. The hotel provides facilities that cater to the needs of families traveling with children, including accommodating requests for medical equipment storage. The location near the airport adds convenience for families in transit.
Guests appreciated the family-friendly service and the accommodating nature of the staff, particularly the ease of handling and traveling with small kids. Many families enjoyed the swimming pool, which was a highlight for the children. The dog-friendly policy added an extra layer of convenience for families traveling with pets.
The hotel's layout, featuring rooms with separate areas, enhances its appeal for families needing extra space. Guests frequently mentioned having enough room for everyone and being able to eat together comfortably. Overall, Hyatt Place Jacksonville Airport proves to be a suitable and comfortable option for family travel.
Business
Hyatt Place Jacksonville Airport is highly recommended for business travelers due to the commendable hospitality and professional staff. Guests frequently praise the friendly and professional service, highlighting top-notch customer support. The hotel provides essential amenities such as a good hot breakfast, a large TV on a swivel and business-focused facilities including a business center and meeting rooms. There are inquiries about the availability of microwaves in rooms, suggesting a potential area for improvement. Convenient access to downtown Jacksonville via car rental or bus is an added benefit for business visitors. Overall, the services and facilities cater well to the needs of professionals on the go.
Outdoor Pool
The outdoor pool at Hyatt Place Jacksonville Airport offers a mix of experiences for guests. There are multiple seating areas poolside, creating a pleasant atmosphere and the shaded seating provides a comfortable space to relax. The poolside service enhances the overall guest experience.
However, the pool's cleanliness has been inconsistent with some guests noting it was dirty or foggy. The pool itself is described as very small, which may not suit those looking for ample swimming space. Despite these drawbacks, some guests have found the outdoor pool to be of good size and clean at times. Visitors can also take advantage of the small gym on-site for additional recreational options.
Dog Friendly
Hyatt Place Jacksonville Airport is recognized for its pet-friendly accommodations, allowing dogs to stay with their owners. Guests appreciate the hotel's pet-friendly policy and the $75 fee for their pets' stay. Although many travelers value the convenience of bringing their pets, some reviews highlighted issues with cleanliness, mentioning dog hair in rooms and an occasional smell of pet urine. Additionally, it was noted that guests sometimes dispose of their dog's waste in indoor trash receptacles rather than outside. Despite these concerns, the hotel maintains a reputation as a dog-friendly destination where pets are welcomed.
Yes, Hyatt Place Jacksonville Airport has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hyatt Place Jacksonville Airport.
Yes, Hyatt Place Jacksonville Airport welcomes dogs.
Yes, parking facilities are available at Hyatt Place Jacksonville Airport.