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Summary of reviewsHotel Xauen enjoys an exceptional location in the heart of Jaén, making it a prime choice for tourists eager to explore the city's historic and cultural attractions. Situated close to Jaén Cathedral and vibrant shopping streets, bars, and restaurants, the hotel offers the perfect setting for guests wishing to navigate the city's charm on foot. The serene pedestrian street location enhances accessibility and provides an escape from traffic noise, supplemented by nearby parking facilities. The rooftop boasts spectacular views of the cathedral, making it a favored spot for guests.
The staff at Hotel Xauen consistently garners high praise for their exceptional hospitality, contributing significantly to the overall positive experience. Known for their attentiveness and warmth, the receptionists and housekeeping team are readily available to assist with a smile, enhancing guests’ stay with their professional and helpful service.
Though the breakfast receives mixed reviews, it is acknowledged for its decent offerings and good value for money. Guests appreciate the buffet-style breakfast, which includes local olive oils and fresh products, notwithstanding the occasional desire for more variety and improved quality.
The rooms are highlighted for their cleanliness and comfort, with large beds providing a restful night. Some rooms offer pleasant views and a cozy layout, despite being small in size. While they are noted for their cleanliness, guests frequently suggest renovations for bathrooms and room facilities. Some aspects such as outdated decor and insufficient soundproofing are areas that could be improved.
Overall cleanliness experiences vary, with some rooms being notably well-maintained, while others face upkeep issues like unpleasant odors and occasional pests. Maintenance concerns extend to Wi-Fi connectivity, which some guests report as having limited coverage, particularly outside the reception area.
Parking considerations include a conveniently located underground garage, although navigation to and the cost of parking can sometimes be challenging. Despite some logistical concerns, guests appreciate the accessibility and security of nearby parking options.
The beds receive praise for their spaciousness and comfort, though some guests report discomfort due to older mattresses and thin pillows. Updates to these elements could enhance the overall stay experience of guests.
While the hotel fulfills the basic expectations of its three-star rating, there is a consensus that updates to certain areas, particularly rooms and bathrooms, could better align with modern standards. Nonetheless, Hotel Xauen provides a favorable quality-price ratio for a central and charming stay in Jaén. Show more
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Dog Friendly Hotel
This 3-star hotel is pet-friendly and located in the heart of Jaén. It is a budget-friendly option that welcomes pets and offers essential amenities.
Hotel near Nightlife Spots
Located in Plaza Dean Mazas, Hotel Xauen is centrally positioned, providing easy access to the city's nightlife. It is surrounded by bars and restaurants, making it ideal for nightlife enthusiasts.
Hotel with Parking
Hotel Xauen is a well-regarded hotel with parking facilities. It is situated in Plaza Dean Mazas.
Cheap Hotel
This hotel is known for its affordability and convenient location near the city center, providing easy access to Jaen's main attractions. It offers comfortable rooms and a warm atmosphere, making it a great choice for budget travelers.
Accessible Hotel
Hotel Xauen provides extensive wheelchair accessibility throughout its premises, including the business center, lounge, and public washrooms. It also offers accessible parking and a path to the elevator, ensuring ease of movement for guests with disabilities.
3-Star Hotel
Hotel Xauen is situated in Plaza Dean Mazas, offering guests a comfortable stay in a prime location. The hotel is known for its good service and proximity to local attractions.
Family Friendly Hotel
Business Hotel
Room Types
Twin RoomAir-conditioned room with wooden floors, a laptop safe and flat-screen satellite TV. The private bathroom comes with a hairdryer and toiletries.
Single RoomAir-conditioned room with wooden floors, a laptop safe and flat-screen satellite TV. The private bathroom comes with a hairdryer and toiletries.
King Double RoomFeaturing a king size bed with a duvet cover, this air-conditioned room includes a laptop safe and large flat-screen satellite TV. The private bathroom comes with a hairdryer and toiletries.
Twin Room (1 Adult)Featuring free toiletries, this twin/double room includes a private bathroom with a bath, a shower and a bidet. The twin/double room features air conditioning, a wardrobe, a sofa, parquet floors and a flat-screen TV. The unit has 2 beds.
Twin Room with Parking IncludedThe unit has 2 beds.
Guest Reviews
7.2
Good
Location
Hotel Xauen boasts a truly remarkable location, placing guests right in the heart of Jaén. Its positioning is consistently praised as exceptional, superb, and unbeatable, allowing visitors easy access to the city’s vibrant cultural and historic offerings. Situated in the center, the hotel is conveniently close to Jaén Cathedral and a variety of shopping streets, bars, and restaurants, creating an ideal setting for those wishing to explore the city on foot. The proximity to these attractions makes it a perfect choice for tourists seeking a central base to navigate Jaén's historic charm.
Additionally, the hotel's location on a pedestrian street enhances its accessibility while providing a quiet oasis away from the hustle and bustle of traffic. Guests appreciate the convenience of nearby parking facilities, a testament to the strategic planning of its site. The hotel also features a rooftop with spectacular views of the cathedral, offering a breathtaking vantage point to soak in the beauty of the city, whether during the day or in the enchanting glow of night.
Beyond its geographic benefits, the hotel is known for its friendly and attentive staff who complement the outstanding location with their warm hospitality. The combination of excellent customer service and a prime position makes Hotel Xauen a highly recommendable choice for those visiting Jaén, providing an incredible value for money and a memorable experience in the city's historic core.
Breakfast
Hotel Xauen's breakfast offerings have garnered mixed reviews from guests, though positive feedback is notable. Many guests appreciated the breakfast for being decent, complete, and offering good value for its price. The buffet-style approach is particularly praised for allowing guests to try local olive oils and other fresh products. Visitors often described the breakfast as very good, tasty, and modestly priced, making it a satisfactory option for budget-conscious travelers.
However, a recurring theme is the desire for improvement. Some reviews point out the lack of variety and the use of vending machine coffee, which detracts from the overall experience. Guests mention that while the breakfast is adequate, it could certainly be enhanced in terms of diversity and quality. Starting at 7 AM is considered advantageous by some, but not all guests were pleased with the limited choice and occasional use of paper cups. Overall, while the breakfast at Hotel Xauen satisfies basic expectations for many, it seems there is room for improvement to meet the needs of all guests.
Rooms
Hotel Xauen, situated in the tranquil city of Jaén, presents a mix of positives and areas needing improvement based on guests’ reviews about their rooms. The rooms, although considered quite old and sometimes lacking in modern aesthetics, are noted for their cleanliness and comfort. Many guests appreciated the large, comfortable beds, which contribute significantly to a restful stay.
Despite these positives, the guest experience is often affected by some less appealing aspects. The bathrooms across the hotel, described as in dire need of renovation, often emit unpleasant odors, possibly due to outdated plumbing. Soundproofing seems to be an issue as noise from neighboring rooms and the street have been noted as disturbances. Room decor is described as dated, and facilities are considered worn and outdated, with some even mentioning broken or dysfunctional elements like windows and furniture.
The rooms are characterized by their small size, yet guests found them cozy and well laid out. Some rooms offer pleasant views over a courtyard or plaza, providing a glimpse into local life. However, issues with room amenities have been identified, including limited bathroom essentials and inconsistent Wi-Fi connectivity that only works effectively near the reception area.
Overall, while Hotel Xauen provides a clean and comfortable stay, a significant number of guests suggest that both the room and bathroom facilities could benefit from substantial updates and better maintenance to enhance the overall guest experience.
Beds
Hotel Xauen offers a mixed experience when it comes to bed comfort, based on guest reviews. Many visitors appreciated the spacious and comfortable beds, noting their impressive size and the overall comfort they provided. Guests frequently mentioned the comfort of the bedding, appreciating the clean and welcoming feel of the rooms.
However, not all feedback was positive. Numerous guests reported discomfort due to old and worn mattresses, which, in some cases, were uneven or had springs protruding. A recurring theme was the discomfort caused by overly thin or soft pillows, which detracted from the overall sleep experience.
While the customer service was praised for its friendliness, the hotel's beds seem to be a point of contention, with some guests suggesting that updates to the mattresses and pillows would enhance the stay. Overall, while some guests had a restful experience, others found room for improvement in the quality of the beds at Hotel Xauen.
Cleanliness
Hotel Xauen is conveniently located in the heart of the city, placing guests just steps away from the Cathedral and historic buildings. Guest reviews highlight a mix of experiences regarding cleanliness. Positive remarks often touch on the outstanding cleanliness found in certain rooms, emphasizing beautiful and clean spaces, with some accommodation being very clean and well-equipped. Additionally, the friendly and accommodating staff is frequently praised for their excellent service, contributing to a welcoming atmosphere.
However, contrasting reviews suggest that the hotel struggles with consistency in cleanliness and maintenance. Issues such as unpleasant odors from sewage pipes, lack of thorough cleaning, and occasional sightings of pests like ants and cockroaches have been mentioned. Some areas appear to suffer from dust buildup and require updates, including the old bathroom fixtures and malfunctioning amenities like hair dryers and air-conditioning units.
Overall, while some guests leave satisfied with their clean rooms and the hotel's central location, others have encountered significant issues that detract from their stay, highlighting the need for consistent improvement in cleaning practices and room maintenance.
Staff
Hotel Xauen's staff consistently earns praise for their exceptional attentiveness and warmth. The receptionists and housekeeping team, especially noted for their professionalism and helpfulness, are always ready to assist with a smile. Guests appreciate the staff's dedication to solving issues promptly and providing valuable local advice, enhancing their overall stay.
The hotel's team is lauded for their affectionate and dedicated service, making every guest feel welcome. Employees, including standout staff members like Sergio, are recognized for their knowledgeable and friendly demeanor, contributing significantly to the positive experience. Their superb service and kindness leave a lasting impression on visitors, ensuring that Hotel Xauen is more than just a comfortable place to stay; it's a place where guests feel genuinely cared for.
Wi-Fi
Hotel Xauen offers a mix of experiences when it comes to Wi-Fi connectivity. Guests have noted challenges with the Wi-Fi, including limited coverage and instances where the connection was nonexistent beyond the reception area. Despite some guests highlighting impeccable Wi-Fi service on occasion, others have experienced frequent disruptions that can be frustrating, especially for those traveling on business and relying on a stable internet connection. It seems the quality of the Wi-Fi service might vary based on different areas of the hotel and different times. This could be an aspect worth considering for those planning a work-focused stay or if reliable internet access is a priority.
Parking
Located centrally, Hotel Xauen offers a blend of convenience with a few parking considerations. Enthusiastic about the central location, many guests appreciate the availability of a public underground parking facility just a short distance away, which is described as spacious and easy to access. Having a remote control adds a level of convenience, allowing guests to access their vehicle whenever needed.
While the hotel's parking options are praised for their proximity and ease, there are mixed opinions on the cost, with some guests finding the €15 per night fee a bit steep. Despite this, many highlight the value of having secure parking close by, even suggesting that booking the nearby garage, available for a slightly lower rate, might be advantageous.
Navigating to the parking can be slightly complicated, with several guests noting difficulties in finding the entrance. Sometimes, the private parking is full upon arrival, indicating the potential need for early reservations or contingency plans. However, the hotel provides detailed directions in advance, which is found helpful by visitors.
Overall, the parking experience at Hotel Xauen reflects a balance between central localization and a few logistical considerations that prospective guests might want to plan for accordingly.
3 Star
Hotel Xauen, nestled in a location that many guests appreciate for its value, offers a mix of opinions regarding its three-star rating and facilities. While some guests find the quality-price ratio favorable, noting it as a good three-star option, others feel that the hotel's facilities need an update. The hotel is described as old but well-maintained, though some areas, particularly the rooms and restrooms, apparently do not align with the recent upgrades made to the exterior and reception. Though certain amenities, like a fridge in the room, are missed by some guests, there is a general consensus that the hotel fulfills the basic expectations of a three-star accommodation, although it might benefit from refreshing its offerings to better align with modern standards.
No, Hotel Xauen doesn't have any pool.
No, a spa isn't available at Hotel Xauen.
Yes, Hotel Xauen welcomes dogs.
Yes, parking facilities are available at Hotel Xauen.