Quartz Hotel & Spa, located in a lively neighborhood of Tijuana near the U.S.-Mexico border, offers an exceptional experience characterized by its convenience, safety, and modern amenities. Its strategic position makes it an ideal choice for travelers seeking quick access to border crossing points, downtown attractions, and medical offices, all within a clean and quiet environment ripe with local dining and entertainment options. Stunning views of Tijuana from the modern, spacious rooms add to the allure.
While breakfast reviews are mixed, many guests find it outstanding, especially enjoying the chilaquiles, with the breakfast inclusion viewed as a significant perk. Nearby dining options further enhance convenience beyond the hotel's offerings. Dinner experiences are praised for their excellence, with a variety of quality culinary options on-site, providing great value and a memorable dining journey.
Guests consistently commend the cleanliness, comfort, and stylish design of the rooms, complemented by modern technology and inviting facilities like a heated pool and spa, creating a tranquil escape. The exceptional service offered by the friendly and professional staff, particularly noted at the front desk and in dining areas, significantly enhances the guest experience, making visitors feel welcomed and well-cared for.
The spa and pool facilities are highlights, with the spa offering excellent treatments and the pool area being clean, spacious, and inviting, equipped with a rooftop setting and additional amenities for family enjoyment. Secure underground parking and convenient access options add to the guest experience, ensuring peace of mind for those arriving with vehicles.
While some guests have mixed feelings about the firmness of beds, the general consensus supports a comfortable sleep environment. Overall, Quartz Hotel & Spa is acclaimed for its five-star services, cleanliness, and luxurious environment, justifying its premium price as a top choice for both short getaways and extended stays.
Real Inn Tijuana by Camino Real Hoteles provides an overall satisfactory experience for visitors with notable high points that make it a popular choice in Tijuana. The hotel is lauded for its prime location in the heart of the city, offering easy access to stores, malls, medical clinics, eateries, the airport, international bridges and key city venues like Plaza Rio. The convenience and safety of walking around the area enhance the guest experience, along with nearby conveniences like Oxxo, Calimax and Starbucks. The hotel's ambiance remains relatively quiet despite its central position.
The breakfast at Real Inn Tijuana receives significant praise for quality, variety and presentation, though some guests found it disappointing that it's not included in the room price. The dinner experience has mixed reviews with commendations for the food quality and ambiance, including specific dishes and the made-to-order omelettes, countered by critiques of service delays and high costs.
Room experiences vary with many guests appreciating the spaciousness, comfort, cleanliness and modern furnishings. However, some visitors reported maintenance issues, poor lighting, unpleasant odors and noise from neighboring rooms. While cleanliness receives positive remarks from many, certain areas like windows, carpets and gym facilities could benefit from more thorough attention.
Staff at the hotel, particularly the cleaning and service personnel, are frequently praised for their friendliness and helpfulness. Nevertheless, some guests found the front desk staff to be less professional and occasionally rude. The free wifi is appreciated when it works well, though it can be erratic, complicating online activities.
The gym and parking also receive mixed feedback. The gym is generally viewed positively, although improvements in cleanliness and amenities are noted. Parking is free and secure but the limited and crowded spaces can pose challenges and the lack of direct access to the hotel is inconvenient.
For families, the hotel is relatively quiet and provides amenities such as cribs, which are useful. Yet it may be better suited for those traveling without children due to certain logistical difficulties. Many guests find the beds comfortable and conducive to a good night's rest, though issues with bedding quality and cleanliness are occasionally reported.
While the hotel offers an elegant and pleasant stay, it's regarded more as a solid 3-star or 4-star establishment rather than meeting the true 5-star standards some guests expect. Despite this, its combination of quality service, reasonable pricing and excellent location makes Real Inn Tijuana by Camino Real Hoteles a favored option for both tourists and business travelers in Tijuana.