Jardín by Bernalo Hotels
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Summary of reviewsJardín by Bernalo Hotels enjoys a prime location in the heart of Jardín, offering guests immediate access to local attractions, restaurants, bars and hiking trails. The picturesque views from the balconies overlook the bustling plaza, adding to the charm created by its beautiful, traditional architecture and colorful decor. This central positioning makes it an ideal base for both relaxation and adventure, even though evening noise from nearby nightlife can be a potential drawback for some.
Guests have mixed reviews about breakfast services. Although breakfast is generally not included, the optional paid breakfast receives high praise for its quality. This service gap suggests room for improvement, but the available breakfast maintains a positive reputation.
The rooms are clean, comfortable and well-maintained, featuring traditional decor and various amenities like kitchens and balconies. Most guests appreciated the spacious accommodations with beautiful views. However, some rooms lack natural lighting and can be small and dark and the central location may result in noise disturbances.
In terms of cleanliness, the hotel excels with spotless bathrooms, tidy rooms and a well-kept property overall. This high standard of cleanliness, combined with aesthetically pleasing colonial-style decoration, significantly enhances the guest experience.
The staff at Jardín by Bernalo Hotels are mostly described as friendly and accommodating, contributing to a warm and welcoming atmosphere. Staff members like Mrs. Mariana, Mrs. Leidy and Vanessa are particularly noted for their excellent service. Nonetheless, there are sporadic reports of inconsistent staff behavior and customer service, slightly marring the overall experience.
The Wi-Fi connection is notably robust in certain areas of the hotel but can be weak or intermittent in the rooms, especially on the second floor's back side. While praise exists for strong connections in other parts, the overall internet experience is mixed.
Family accommodations are generally positive with large rooms providing comfortable stays for groups with children. Yet, noise disturbances from both inside and outside the hotel and inconsistent service quality might affect the family-friendly reputation.
Comfort levels of the beds receive varied feedback. Many guests find the beds very comfortable with good-quality blankets, while others describe them as hard, uncomfortable and shaky. Inconsistent pillow quality and issues with the bedding also contribute to a mixed sleeping experience.
Overall, Jardín by Bernalo Hotels stands out for its unbeatable location, traditional charm, clean facilities and mostly positive staff interactions, making it a compelling option for travelers seeking an immersive experience in Jardín despite some areas requiring improvement.
Guests have mixed reviews about breakfast services. Although breakfast is generally not included, the optional paid breakfast receives high praise for its quality. This service gap suggests room for improvement, but the available breakfast maintains a positive reputation.
The rooms are clean, comfortable and well-maintained, featuring traditional decor and various amenities like kitchens and balconies. Most guests appreciated the spacious accommodations with beautiful views. However, some rooms lack natural lighting and can be small and dark and the central location may result in noise disturbances.
In terms of cleanliness, the hotel excels with spotless bathrooms, tidy rooms and a well-kept property overall. This high standard of cleanliness, combined with aesthetically pleasing colonial-style decoration, significantly enhances the guest experience.
The staff at Jardín by Bernalo Hotels are mostly described as friendly and accommodating, contributing to a warm and welcoming atmosphere. Staff members like Mrs. Mariana, Mrs. Leidy and Vanessa are particularly noted for their excellent service. Nonetheless, there are sporadic reports of inconsistent staff behavior and customer service, slightly marring the overall experience.
The Wi-Fi connection is notably robust in certain areas of the hotel but can be weak or intermittent in the rooms, especially on the second floor's back side. While praise exists for strong connections in other parts, the overall internet experience is mixed.
Family accommodations are generally positive with large rooms providing comfortable stays for groups with children. Yet, noise disturbances from both inside and outside the hotel and inconsistent service quality might affect the family-friendly reputation.
Comfort levels of the beds receive varied feedback. Many guests find the beds very comfortable with good-quality blankets, while others describe them as hard, uncomfortable and shaky. Inconsistent pillow quality and issues with the bedding also contribute to a mixed sleeping experience.
Overall, Jardín by Bernalo Hotels stands out for its unbeatable location, traditional charm, clean facilities and mostly positive staff interactions, making it a compelling option for travelers seeking an immersive experience in Jardín despite some areas requiring improvement.
Family Friendly Hotel
About Jardín by Bernalo Hotels
License: 82227
Guest Reviews
Location
The hotel's traditional architecture and colorful decor add to its charm, ensuring a cozy and inviting atmosphere. Its central location facilitates easy access to hiking trails and other outdoor activities, making it an ideal base for both relaxation and adventure.
However, potential guests should be aware of the evening noise from nearby bars and nightlife, which can extend past midnight. It’s advisable to request a room at the back of the hotel for a quieter stay.
Overall, the Jardín by Bernalo Hotels's excellent and unbeatable location, coupled with its beautiful decor and welcoming staff, make it a standout choice for those looking to immerse themselves fully in the vibrant culture of Jardín.
Breakfast
Rooms
However, a consistent observation is the variability in room size and natural lighting. Some rooms, especially those without windows, were described as small, dark and lacking ventilation, which could make them feel a bit cramped and less comfortable. The noise level due to the hotel's central location was another recurring point with sounds from nearby bars, nightclubs and even within the hotel's own communal areas sometimes disrupting the peace.
Overall, despite some minor drawbacks related to room size and noise, guests seemed to find the rooms satisfactory, especially considering the price. The comfort of the bedding, cleanliness and attentiveness of the staff were particularly appreciated. For those sensitive to noise or seeking more spacious accommodations, opting for rooms at the back or those with balconies and natural light might enhance the experience.
Beds
However, a significant number of reviews point out issues with both the beds and pillows. Common complaints include beds being hard, extremely uncomfortable and even rock solid for several visitors. The structure of the beds can be shaky and tends to creak with movement, which might disturb sleep. Additionally, the pillows have been described as very hard and too high, adding to the discomfort.
The mattresses are often cited as particularly problematic with some even having plastic covers that detract further from the sleeping experience. Instances of beds not being made with sheets or the sheets being too small for the double beds are also noted. Nonetheless, it appears that when the beds are comfortable, the overall sleeping experience is quite enjoyable, making it a bit of a hit or miss depending on the specific room or bed assigned.
Cleanliness
The rooms receive high marks for cleanliness with many guests highlighting that they are spacious, well-lit and well-equipped. The bathrooms are also commended for their cleanliness with some mentioning the availability of hot water in the showers.
The hotel's central location makes it convenient for guests and its beautiful, traditional decoration adds to its appeal. The colonial-style architecture and colorful decor are frequently highlighted as enhancing the overall experience.
While a few isolated reviews mentioned issues with cobwebs, dirty walls, or a lack of room cleaning on certain days, these are overshadowed by the overwhelmingly positive feedback regarding the hotel's cleanliness.
Overall, Jardín by Bernalo Hotels is celebrated for its immaculate conditions, comfortable facilities and aesthetically pleasing environment. The friendly and attentive staff further enhance the stay, making the hotel a recommended choice for travelers seeking a clean and well-maintained place to stay with a touch of local charm.
Staff
Some specific members of the team, such as Mrs. Mariana, Mrs. Leidy and Vanessa, were noted for their fantastic service and helpful nature. Reviews often mention that the general atmosphere created by the staff is warm and welcoming, enhancing the overall experience at the hotel. Guests also appreciated the staff's dedication to solving problems efficiently and providing valuable information about local dining options.
However, not all feedback was positive. A number of reviews pointed out issues with inconsistency in staff friendliness and helpfulness. Some guests felt that the staff lacked motivation or were indifferent to assisting with certain needs. Specific grievances included poor customer service at the reception and occasional unprofessional behavior, such as noise in the mornings and failing to manage guest behavior during late hours.
Despite these occasional drawbacks, the predominant sentiment suggests that the staff at Jardín by Bernalo Hotels significantly contributes to a pleasant stay with their friendliness and attentiveness being key highlights for many visitors.
Wi-Fi
Family
However, there are notable downsides. Noise can be an issue with reports of loud guests and early risers disrupting the peace. Additionally, a crying child from another room and unruly visitors outside the hotel contributed to a lack of sleep for some. Meal options, including breakfast, are non-existent and promised discounts were not honored, leading to some dissatisfaction. Service quality varied with some staff being kind and welcoming, while others were described as rude and unhelpful.
Overall, while Jardín by Bernalo Hotels can be a comfortable choice for families due to its spacious rooms and regional charm, potential guests should be prepared for possible noise disturbances and inconsistent service quality.
No, Jardín by Bernalo Hotels doesn't have any pool.
No, a spa isn't available at Jardín by Bernalo Hotels.
No, Jardín by Bernalo Hotels doesn't allow dogs.
No, parking facilities aren't available at Jardín by Bernalo Hotels.
No, Jardín by Bernalo Hotels doesn't have a gym.
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