Jeddah Grand Hotel
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Summary of reviewsThe Jeddah Grand Hotel is highly praised for its prime location in the heart of Jeddah, offering easy access to historical sites like Al Balad and Old Jeddah, as well as commercial centers, local markets and the Red Sea Corniche. Guests appreciate the peaceful surroundings despite being in a bustling city and the hotel's proximity to major roads and the Islamic Port enhances its convenience for business travelers. Occasional issues with ongoing construction and location details are minor compared to the overall advantage of its setting and attractive pricing.
The breakfast experience at the hotel has room for improvement. Guests prefer a buffet over the current room service arrangement, which has limited options and higher costs. Inconsistencies in availability and service have also been noted with a suggestion to enhance efficiency and cleanliness.
Dinner reviews indicate dissatisfaction with both the quality and cost of the hotel’s restaurant offerings, prompting many guests to seek external dining options. Improving the menu and service could significantly enhance dining satisfaction.
Rooms at the Jeddah Grand Hotel are generally well-received for their cleanliness, modern furnishings and spaciousness. Recent renovations have added comfort and the beds provide a good night’s sleep. However, occasional issues with room maintenance, cleanliness and minor functional problems highlight a need for more consistent quality and attention to detail from the housekeeping team.
Cleanliness across the hotel is commendable with well-maintained public areas and friendly housekeeping staff. Some lapses in daily cleaning and specific areas like the swimming pool and carpets detract from the overall experience, indicating a need for more rigorous cleaning protocols.
The hotel staff are often described as friendly and professional with several employees receiving specific commendation for their excellent service. However, inconsistencies in service quality, particularly at the front desk and language barriers suggest areas for staff training and improvement.
The free wifi at the hotel is inconsistent with many guests reporting issues with connectivity and speed. This suggests a need for a more reliable and robust internet service to meet guests' expectations.
The gym and pool facilities receive mixed feedback. While the gym fosters a sense of community, its outdated equipment and maintenance issues need addressing. Similarly, the pool is praised for its size and availability but suffers from frequent maintenance problems and cleanliness issues.
Parking at the hotel is a positive feature, offering ample free spaces and garage options. However, the lack of functioning elevators in the parking areas and occasional security concerns highlight areas for improvement.
For families, the hotel provides a calm and quiet environment with suitable accommodations and a swimming pool enjoyable for kids. However, improvements in children's pool safety, room cleanliness and responsiveness to family needs would enhance the overall experience.
Beds at the hotel receive generally positive feedback for their comfort and quality, though there are instances of firmness issues and occasional cleanliness lapses, suggesting a need for more consistent maintenance.
Overall, the Jeddah Grand Hotel offers a strategically located and comfortable stay with notable strengths in its room quality, decor and staff friendliness. However, targeted improvements in dining services, consistent cleaning standards and facility maintenance could significantly enhance the guests' experience.
Categories
The breakfast experience at the hotel has room for improvement. Guests prefer a buffet over the current room service arrangement, which has limited options and higher costs. Inconsistencies in availability and service have also been noted with a suggestion to enhance efficiency and cleanliness.
Dinner reviews indicate dissatisfaction with both the quality and cost of the hotel’s restaurant offerings, prompting many guests to seek external dining options. Improving the menu and service could significantly enhance dining satisfaction.
Rooms at the Jeddah Grand Hotel are generally well-received for their cleanliness, modern furnishings and spaciousness. Recent renovations have added comfort and the beds provide a good night’s sleep. However, occasional issues with room maintenance, cleanliness and minor functional problems highlight a need for more consistent quality and attention to detail from the housekeeping team.
Cleanliness across the hotel is commendable with well-maintained public areas and friendly housekeeping staff. Some lapses in daily cleaning and specific areas like the swimming pool and carpets detract from the overall experience, indicating a need for more rigorous cleaning protocols.
The hotel staff are often described as friendly and professional with several employees receiving specific commendation for their excellent service. However, inconsistencies in service quality, particularly at the front desk and language barriers suggest areas for staff training and improvement.
The free wifi at the hotel is inconsistent with many guests reporting issues with connectivity and speed. This suggests a need for a more reliable and robust internet service to meet guests' expectations.
The gym and pool facilities receive mixed feedback. While the gym fosters a sense of community, its outdated equipment and maintenance issues need addressing. Similarly, the pool is praised for its size and availability but suffers from frequent maintenance problems and cleanliness issues.
Parking at the hotel is a positive feature, offering ample free spaces and garage options. However, the lack of functioning elevators in the parking areas and occasional security concerns highlight areas for improvement.
For families, the hotel provides a calm and quiet environment with suitable accommodations and a swimming pool enjoyable for kids. However, improvements in children's pool safety, room cleanliness and responsiveness to family needs would enhance the overall experience.
Beds at the hotel receive generally positive feedback for their comfort and quality, though there are instances of firmness issues and occasional cleanliness lapses, suggesting a need for more consistent maintenance.
Overall, the Jeddah Grand Hotel offers a strategically located and comfortable stay with notable strengths in its room quality, decor and staff friendliness. However, targeted improvements in dining services, consistent cleaning standards and facility maintenance could significantly enhance the guests' experience.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
About Jeddah Grand Hotel
License: 10008150
Guest Reviews
Location
The hotel’s surroundings are described as peaceful and quiet, providing a serene escape amidst the bustling city. Some reviewers mentioned its closeness to important roads and the Islamic Port, which adds to its convenience for those with workplace commitments in the area. Several guests noted that it lies within walking distance to the old town and offers a great base for shopping sprees.
While generally positive, a few guests encountered some difficulties due to ongoing construction and slight mismatches in the exact location provided by the website. Despite these minor inconveniences, the hotel's advantageous position, combined with an attractive price point, make it a favorable choice for travelers looking to explore Jeddah’s rich cultural landscape, historic sights and commercial hubs.
Breakfast
Guests have also reported inconsistencies with breakfast availability with some being informed that breakfast was not included despite bookings that suggested otherwise. Additionally, room service breakfast has received critiques, as it is provided by an external restaurant and doesn't always meet expectations.
There were mentions of a variety of Arabic breakfast options, but several reviews pointed out the inconvenience of having to leave breakfast dishes by the door until the afternoon, reflecting concerns over cleanliness and service efficiency. Overall, the breakfast service at the Jeddah Grand Hotel appears to have significant room for improvement based on guests' feedback.
Dinner
Rooms
However, some guests encountered issues that detracted from their experience. Several reviews mentioned small room sizes and outdated or non-functional furniture. Problems with cleanliness and preparation, such as uncleaned rooms, lack of towels and insufficient electrical outlets, were reported. There were also complaints about room ventilation with many rooms having closed windows that darkened the space and prevented proper air circulation. Issues with room service and maintenance, such as broken plugs and damaged room phones, were noted as well.
Despite these setbacks, the hospitality and reception were appreciated and the rooms were serviced regularly. The hotel’s design and decor also received positive remarks. Overall, while the hotel offers well-appointed and spacious rooms, there are inconsistencies in room preparation and maintenance that need addressing for a more uniformly positive guest experience.
Beds
Cleanliness
However, some aspects fall short of expectations. Guests have noted inconsistencies in room cleaning practices, mentioning that rooms and corridors sometimes remain unclean and dusty. Despite several requests, daily cleaning service is not always reliable. Issues such as dirty swimming pools with insects, unclean bathrooms and unpleasant odors have also been pointed out by visitors. Additionally, outdated furniture and filthy carpets in the corridors detract from the overall experience.
Though the hotel has some excellent qualities, there are areas where improvements are necessary to meet cleanliness standards consistently. With proper training for cleaning staff and more rigorous attention to detail, Jeddah Grand Hotel has the potential to enhance its guests' experiences significantly.
Staff
Guests specifically appreciated the efficient and courteous treatment from the reception team. Special mentions were made for quick and smooth check-in and check-out processes and for the attentiveness in addressing guest inquiries. Overall, interactions with staff were often described as positive and the staff's respect and kindness were highly valued.
However, the reviews also indicate areas needing improvement. The front counter service has been labeled as inefficient with some reception staff barely understanding English and behaving unprofessionally. Some guests experienced delays and poor response times from the reception. Criticism was also directed at the cleanliness standards with suggestions that the cleaning staff need further training.
In summary, while the Jeddah Grand Hotel staff generally offer a friendly and accommodating experience, there are notable inconsistencies in service quality that the management may need to address to ensure a uniformly satisfactory guest experience.
Wi-Fi
Gym
Pool
Parking
Additionally, there have been reports of long waits during check-in, exacerbated by the limited number of staff handling the process. Security in the parking areas is not always present, which might be a concern for some guests. However, the proximity to Jeddah Islamic Port and the ease of parking included in the stay are appreciated by many. Despite some logistical hiccups, the convenience of free and abundant parking remains a positive feature of the Jeddah Grand Hotel.
Family
However, there are aspects that could be improved. The children's pool did not meet the expectations of some guests, as it was not deemed suitable for children due to its depth. Also, there have been concerns about delayed responses from the reception and issues with cleanliness, particularly when requesting baby sheets. Some guest behaviors, such as noise from families chatting in the hallways or leaving room doors open, have impacted others' privacy. On a positive note, great care is taken to ensure an overall comfortable stay for families. Despite some areas needing attention, the hotel's focus on accommodating families and providing a serene environment is notable.
Yes, Jeddah Grand Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Jeddah Grand Hotel.
No, Jeddah Grand Hotel doesn't allow dogs.
Yes, parking facilities are available at Jeddah Grand Hotel.
Yes, Jeddah Grand Hotel has a gym.
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