Three Points Al Salama
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Summary of reviewsThree Points Al Salama consistently receives high praise for its prime location, nestled in a bustling yet serene part of Jeddah, close to restaurants, the corniche and essential services. The tranquil environment, proximity to the picturesque Al Yamama Walkway and an upscale, sophisticated neighborhood make it ideal for both leisure and business travelers. Moreover, the welcoming staff and excellent service solidify its appeal as a highly recommended destination.
While the breakfast offerings receive mixed reviews, many guests commend the friendly staff and note the breakfast buffet as a highlight with its fresh and varied selection. However, there are concerns about the limited variety, occasional quality issues and the prompt replenishment of items.
Guests find the rooms spacious, comfortable and beautifully designed, adding to a pleasant ambiance. Cleanliness standards are generally well-received with many noting the rooms are well-maintained and the overall environment is welcoming and calm. However, the rooms could benefit from better noise insulation, addressing occasional musty smells and updating outdated furnishings for an enhanced stay experience.
Staff interaction is a standout feature, frequently praised for their exceptional manners, professionalism and efficient service. Special thanks are often extended to individuals like Mr. Abdulrahman and employees such as Dima and Ghaida, who are recognized for their upscale, professional dealings. This high level of hospitality significantly elevates the overall guest experience.
Parking, on the other hand, presents notable challenges. The limited and narrow underground parking spaces often lead to inconvenience for guests, particularly those with larger vehicles. The scarcity of spaces, especially during peak times and the lack of valet service are recurrent issues.
The beds tend to receive mixed feedback; while many guests find them comfortable and conducive to a good night's sleep, there are occasional mentions of uncomfortable mattresses and pillows and some issues with humidity affecting bedding quality. Additionally, noise disturbances due to inadequate soundproofing have affected sleep quality for some guests.
Overall, Three Points Al Salama provides a very clean and pleasant environment that often exceeds the expectations for a three-star rating with its high standards of comfort and sophisticated guest handling prompting some to feel it merits a higher classification. Despite some criticisms regarding the breakfast options, room condition and parking facilities, the exceptional location, staff and overall service strongly contribute to a generally positive guest experience.
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While the breakfast offerings receive mixed reviews, many guests commend the friendly staff and note the breakfast buffet as a highlight with its fresh and varied selection. However, there are concerns about the limited variety, occasional quality issues and the prompt replenishment of items.
Guests find the rooms spacious, comfortable and beautifully designed, adding to a pleasant ambiance. Cleanliness standards are generally well-received with many noting the rooms are well-maintained and the overall environment is welcoming and calm. However, the rooms could benefit from better noise insulation, addressing occasional musty smells and updating outdated furnishings for an enhanced stay experience.
Staff interaction is a standout feature, frequently praised for their exceptional manners, professionalism and efficient service. Special thanks are often extended to individuals like Mr. Abdulrahman and employees such as Dima and Ghaida, who are recognized for their upscale, professional dealings. This high level of hospitality significantly elevates the overall guest experience.
Parking, on the other hand, presents notable challenges. The limited and narrow underground parking spaces often lead to inconvenience for guests, particularly those with larger vehicles. The scarcity of spaces, especially during peak times and the lack of valet service are recurrent issues.
The beds tend to receive mixed feedback; while many guests find them comfortable and conducive to a good night's sleep, there are occasional mentions of uncomfortable mattresses and pillows and some issues with humidity affecting bedding quality. Additionally, noise disturbances due to inadequate soundproofing have affected sleep quality for some guests.
Overall, Three Points Al Salama provides a very clean and pleasant environment that often exceeds the expectations for a three-star rating with its high standards of comfort and sophisticated guest handling prompting some to feel it merits a higher classification. Despite some criticisms regarding the breakfast options, room condition and parking facilities, the exceptional location, staff and overall service strongly contribute to a generally positive guest experience.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
About Three Points Al Salama
License: 10007424
Guest Reviews
Location
The tranquil and comfortable atmosphere adds to its charm, providing a calming retreat amidst the hustle and bustle of Jeddah. The hotel is superbly situated opposite the picturesque Al Yamama Walkway, offering beautiful views and a delightful promenade for leisurely strolls.
Notably, the area surrounding the hotel is described as upscale and sophisticated, ensuring guests have access to all the amenities they need. The cleanliness, welcoming staff and excellent service further enhance the appeal of Three Points Al Salama, making it a highly recommended destination for those visiting Jeddah.
Breakfast
However, there are also a number of less favorable comments. Some guests find the breakfast to be limited, lacking in variety and not up to an excellent standard. Complaints include a lack of hot options, unavailability of certain items and even instances of food not being replenished promptly. Additionally, some guests have raised concerns about the breakfast being cold when served late, poor-quality food and repetitive dishes.
Overall, while there are commendable aspects of the breakfast at Three Points Al Salama, consistency and variety are areas that could use improvement.
Rooms
However, there are some areas that need attention. Several guests mention that the rooms have a damp or musty smell and some furnishings appear worn and outdated, suggesting that renovations are needed. Noise insulation is a common complaint with many guests noting that they can hear sounds from neighboring rooms, which can disturb the experience. Additionally, some bathrooms are reported to be small and difficult to use, detracting from the overall comfort.
In summary, while the spaciousness, cleanliness and attractive design of the rooms at Three Points Al Salama are definite highlights, improved maintenance, soundproofing and modernizing certain aspects would significantly elevate guest satisfaction.
Beds
Cleanliness
However, numerous reviews conveyed significant concerns. Several guests described the overall cleanliness as very poor, mentioning specific issues like dirty carpets, furniture and washrooms. Instances of dust, dirt and grime were commonly reported and many guests found the towels to be old and unclean. Some guests noted particular cleanliness drawbacks, including uncleaned rooms upon check-in and inconsistent cleaning standards across different areas of the hotel.
Overall, while some guests enjoyed a clean and pleasant stay, others felt that the level of cleanliness at Three Points Al Salama was far below expectations, suggesting a need for improved housekeeping and attention to detail.
Staff
Receptionists are frequently described as welcoming with one mention of a night shift employee who provided helpful assistance during late check-in. The porters also add to this positive experience by ensuring guests are settled in comfortably. Several mentions of fast and efficient service at the front desk further underline the efficiency and effectiveness of the reception team.
Guests repeatedly appreciate the exceptional reception service, noting that all shifts maintain high ethical standards and courteous behavior. The receptionists’ ability to handle tasks swiftly and provide a smooth check-in and check-out process is particularly commended. This positive interaction leaves guests with a warm and welcoming impression of the hotel.
Despite the occasional critical remark about behavior or service, the overall consensus points to a staff team that excels in creating a friendly and professional environment. Special gratitude is extended to employees like Mr. Abdulrahman for their exceptional professionalism. This level of commendable service makes a significant difference in guests' experiences, making Three Points Al Salama stand out for its remarkable hospitality and dedicated staff.
Parking
Guests frequently mention that the parking areas fill up quickly, often leaving them with no choice but to park far from the hotel, particularly during peak times such as late at night. There is no valet service to ease this inconvenience. Moreover, the parking situation is exacerbated by spaces owned and controlled by the hotel, which adds an additional layer of complexity and scarcity.
In summary, while Three Points Al Salama offers free and private parking options, the overall situation remains problematic due to inadequate and very narrow spaces, as well as a high demand that is not met with sufficient supply.
3 Star
However, there are a few notable downsides mentioned. Some guests found the price to be high considering the services provided. Noise issues due to lack of soundproofing have also been highlighted, contrasting the overall positive remarks about the accommodations and facilities. Additionally, there have been isolated complaints about poor treatment from the reception staff.
Overall, Three Points Al Salama delivers a strong experience for a three-star hotel, often exceeding guest expectations in several areas despite some criticisms.
No, Three Points Al Salama doesn't have any pool.
No, a spa isn't available at Three Points Al Salama.
No, Three Points Al Salama doesn't allow dogs.
No, parking facilities aren't available at Three Points Al Salama.
Yes, Three Points Al Salama has a gym.
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