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Summary of reviewsThe Jerusalem Gate Hotel is frequently praised for its strategic and convenient location, ideal for exploring the vibrant city of Jerusalem. Positioned near major transportation hubs and a shopping mall, the hotel provides seamless accessibility for both domestic and international travelers. Guests particularly appreciate its ease of access from Ben Gurion Airport and proximity to public transport options, making it a prime choice for sightseeing and local exploration.
The hotel excels in its culinary offerings, with breakfast receiving high marks for its variety and quality. The buffet is celebrated for its diverse and authentic kosher selection, catering to a range of preferences with both hot and cold items. Dinner experiences are generally positive, with guests highlighting the deliciousness and variety of meals, especially on weekends, alongside commendable service by the attentive staff. Though a few service and timing issues are noted, the consensus remains favorable.
Impressions of the hotel's rooms vary, but many guests find them clean, comfortable, and enhanced by recent renovations. Spaciousness and modern touches contribute to a cozy and inviting atmosphere, despite some mixed feedback on furnishings and bed comfort. Cleanliness is perceived positively in public areas, though reviews indicate occasional inconsistencies in room upkeep and maintenance.
The staff at Jerusalem Gate Hotel are a standout feature, receiving accolades for their friendliness and helpfulness. Named individuals like Avi in the restaurant and Eldar at the front desk underscore the staff's dedication to guest satisfaction. Despite some isolated responsiveness issues, the team is largely seen as professional and accommodating.
Parking is another significant advantage, offering guests the rare benefit of free and accessible parking within the busy city environment. While minor access improvements are suggested, the organized parking facilities contribute significantly to a hassle-free stay.
Overall, the Jerusalem Gate Hotel offers a practical and comfortable base for travelers, enhanced by its exceptional location and quality services, with areas for improvement noted primarily in bed comfort and room maintenance. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Included in the 'Green Jerusalem' list, this hotel is acknowledged for its commitment to adopting and implementing green practices.
Hotel with Free Wi-Fi
The hotel is listed as providing free Wi-Fi.
Business Hotel
Jerusalem Gate Hotel offers basic business amenities such as meeting rooms and internet access. It provides a convenient location for accessing various parts of the city. The hotel focuses on providing affordable and comfortable accommodation for business travelers.
Hotel with Parking
Jerusalem Gate Hotel is listed as one of the hotels with parking in Jerusalem.
Hotel for Honeymoon
Romantic Hotel
Accessible Hotel
Hotel with Gym
Room Types
Deluxe SuiteExtra-large suite with open-plan living and sleeping areas, extra-large bed, LCD TV and hydromassage bath.
Superior Double RoomFeaturing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room has air conditioning, flat-screen TV with cable channels, city views, as well as wine/champagne for guests.
Suite with BalconyThe spacious double room provides air conditioning, a tea and coffee maker, a balcony with city views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Guest Reviews
7.3
Good
Location
The Jerusalem Gate Hotel boasts an enviable location that makes it a prime choice for travelers exploring Jerusalem. Situated at the gateway to the city, the hotel is perfectly positioned near central transportation hubs, including the central bus station, light rail, and train station, offering seamless access to key city attractions. Guests highlight its ease of accessibility from Ben Gurion Airport via train and its proximity to public transportation options, making it significantly convenient for both domestic and international visitors. The hotel is co-located with a shopping mall, adding a layer of convenience for shopping enthusiasts. Visitors consistently praise the location for being central, clean, quiet, and offering easy access to various services and dining options in the area. This combination of factors makes the Jerusalem Gate Hotel an ideal base for exploring the vibrant city of Jerusalem.
Breakfast
Jerusalem Gate Hotel offers an impressive breakfast experience for its guests, characterized by variety and abundance. The meals are authentic, with a distinctly kosher touch, providing a unique departure from typical European-style breakfasts. High-quality pastries, savory Eastern specialties like shakshuka, and hearty continental options are all part of the offerings, ensuring that there is something for every palate.
Guests consistently praise the diversity of the breakfast buffet, which includes a wide selection of both hot and cold items, with multiple choices for coffee preparation—Turkish, espresso, or instant—catering to individual preferences. The hotel's culinary service is often highlighted for its quality and the friendly staff, contributing to a pleasant dining atmosphere.
While some reviews noted occasional issues with temperature and timing—such as items being lukewarm or the breakfast not starting early enough for those with morning schedules—the overall sentiment leans towards satisfaction with the quality and quantity of food served.
The hotel strikes a balance between a good value for money and a fulfilling dining experience, solidifying its reputation for a breakfast that is rich, varied, and satisfying. Additionally, the convenience of free parking adds to the overall appeal of staying at Jerusalem Gate Hotel.
Dinner
Jerusalem Gate Hotel offers a dining experience that many guests have found to be a highlight of their stay. Most reviews commend the excellent and delicious meals, emphasizing great value for money. The service provided by the dedicated team has been noted as excellent, enhancing the overall dining experience. Guests have particularly enjoyed the food served on Friday evenings and Saturday afternoons, describing it as really tasty with satisfying variety. While there are mentions of occasional shortages and some meals not meeting expectations, the general consensus is positive, highlighting the hotel's ability to offer delightful food and attentive service, even accommodating late arrivals with pre-prepared dinner boxes.
Rooms
Jerusalem Gate Hotel offers a mixed bag when it comes to room experiences, but there are numerous highlights to note. Many guests found the rooms to be clean and comfortable, often citing the recent renovations as a positive factor that contributed to a modern and inviting atmosphere. Spaciousness varied, with several travelers appreciating larger, airy rooms that allowed for relaxation. Despite the simplicity of the furnishings, rooms were noted for their cozy feel and provided amenities such as a kettle and tea-making supplies.
The hotel's location also received favorable comments for its convenience, making it a practical choice for visitors looking to explore the city easily. Additional features, like the free car park linked to the adjacent shopping center, add another layer of practicality for guests with vehicles.
However, not all feedback was positive, with some visitors encountering issues ranging from unclean bathrooms and unpleasant odors to uncomfortable beds and outdated furniture. Nevertheless, many appreciated the attentive service from the hotel staff and found the overall price point reasonable. For those seeking a straightforward and uncomplicated stay, Jerusalem Gate Hotel offers a practical option with a touch of modern comfort in one of the historic city's quieter areas.
Beds
Overall, guests at Jerusalem Gate Hotel have mixed feelings about the beds, but instances of comfort are noted. Some visitors highlight comfortable beds, appreciating the good sleep quality they provide. Rooms often come across as clean and tidy, which adds to their appeal. However, concerns are frequently raised about the dimensions and condition of the beds. Many find them uncomfortable, with issues such as short and narrow beds, mattresses lacking quality, and some beds shifting during sleep being common points of dissatisfaction. Although not all experiences are unfavorable, there is a call for improvement in terms of mattress comfort and bed stability to enhance the overall guest experience.
Cleanliness
Jerusalem Gate Hotel receives mixed reviews regarding its cleanliness and maintenance standards. Many guests have praised the hotel for its clean and tidy environment, highlighting the rooms as particularly spotlessly clean and comfortable, with soft cotton sheets and modern decor. The hotel's public spaces such as the restaurant are noted for their cleanliness, and guests appreciate the hotel's strategic location and attentive staff.
However, the reviews indicate that there are areas needing significant improvement. Some guests found the cleanliness of the rooms lacking, citing issues with dusty bed frames, dirty curtains, hair remnants in bathrooms, and unpleasant smells in the showers and hallways. The older building and furniture contribute to maintenance challenges, with some facilities described as outdated or broken.
While guests appreciate the hotel’s friendly service and central location, potential visitors should be mindful of varying experiences regarding cleanliness and maintenance.
Staff
The Jerusalem Gate Hotel boasts a team of friendly and helpful staff, creating a welcoming atmosphere for guests throughout their stay. The kindness and attentiveness of the staff are consistently praised, with individuals like Avi from the restaurant and Eldar from the front desk receiving special mentions for their exceptional service. Despite occasional lapses in responsiveness, the overall impression is one of professionalism and courtesy. Reception and dining room teams are noted for their excellent service and accommodating nature, both of which contribute to an enjoyable experience for visitors. Tarek and his team stand out for their dedication to guest needs, further enhancing the warm and inviting environment of the hotel. Although there are isolated instances of dissatisfaction with wait times and responsiveness, the majority of the reviews highlight the staff's commitment to providing a service-oriented experience, making Jerusalem Gate Hotel a pleasant place to stay.
Parking
Finding parking in bustling cities can often be a daunting task, but guests at the Jerusalem Gate Hotel have been pleasantly surprised by the convenience offered. A major highlight is the provision of free parking, a rare and valuable amenity in the busy landscape of Jerusalem. Guests have appreciated the availability of a nearby parking lot at Center One, noting its convenience for accessing the hotel. While parking is generally available and considered a huge bonus by many, some guests mentioned the need for improved access, especially from the parking lot to the hotel itself. Despite this minor drawback, parking has been described as organized and handy, contributing positively to the overall experience. The strategic location of the hotel allows guests to park their cars and easily access public transportation options nearby. Overall, the complementary parking facilities are a noteworthy advantage for those visiting the Jerusalem Gate Hotel.
No, Jerusalem Gate Hotel doesn't have any pool.
No, a spa isn't available at Jerusalem Gate Hotel.
No, Jerusalem Gate Hotel doesn't allow dogs.
Yes, parking facilities are available at Jerusalem Gate Hotel.