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Summary of reviewsBest Western Plus Kalamazoo Suites receives commendation for its ideal location, nestled in a quiet and safe area with convenient access to major highways and nearby attractions such as downtown Kalamazoo and Western Michigan University. Guests appreciate the hotel's proximity to dining, shopping, and entertainment options, alongside ample free parking and a clean, spacious environment, which includes a nice indoor pool area.
A highlight of the stay is the breakfast experience, with guests enjoying a delicious and plentiful array of hot and cold options, including waffles, scrambled eggs, sausage, and biscuits with gravy. The well-stocked breakfast bar and attentive staff contribute positively to the overall satisfaction.
Rooms are frequently praised for their generous size, comfort, and cleanliness, adorned with modern furnishings and thoughtful conveniences like mini-fridges and microwaves. The hotel's high standards extend beyond the rooms, with friendly and accommodating staff enhancing guest experience through exceptional service.
While some minor improvements are occasionally needed, particularly in certain bathroom features, the consensus remains overwhelmingly positive regarding the hotel's cleanliness and guest satisfaction. Relaxing amenities like a pool and hot tub, along with the dedicated spa area provide rejuvenating experiences.
The pool area, with its clean and inviting ambiance, is a notable highlight, offering enjoyable, well-maintained spaces for guests, particularly families with children. The comfort of the beds receives mostly favorable feedback, with many highlighting them as very comfortable, complemented by clean and modern bed linens contributing to a restful stay.
Overall, Best Western Plus Kalamazoo Suites offers a satisfying experience at a great value, characterized by spacious rooms and a welcoming atmosphere. Despite some minor issues, guests consistently leave with high recommendations, making it an ideal choice for those seeking reliable three-star lodging in Kalamazoo. Show more
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Business Hotel
While specific details about dedicated meeting spaces are limited, Best Western Plus Kalamazoo Suites generally offers business-friendly amenities. This includes free Wi-Fi, business services, and potentially small meeting facilities. Its suite setup can also be conducive for informal business discussions.
Accessible Hotel
This hotel provides guaranteed accessibility features such as accessible bathtubs and doors wider than 32 inches. It also offers a pool lift and accessible concierge desk.
Hotel with Gym
This hotel features a fitness center. It is equipped with cardio and weight-training equipment.
3-Star Hotel
This hotel provides guests with comfortable suites and amenities such as an indoor pool. It's well-suited for travelers looking for a relaxing stay.
Hotel for Honeymoon
Hotel with Spa
Hotel with Swimming Pool
Indoor Pool
Hotel with Indoor Pool
Room Types
King Room with Sofa Bed and Wet Bar - Non-SmokingThe double room's kitchenette, which features kitchenware and a microwave, is available for cooking and storing food. The spacious double room provides air conditioning, a seating area, heating and a flat-screen TV with cable channels. The unit offers 2 beds.
Queen Room with Two Queen Beds and Sofa Bed - Non-SmokingThe quadruple room provides air conditioning, a seating area, a sofa, heating, as well as a flat-screen TV with cable channels. The unit offers 3 beds.
Queen Room with Wet BarThe spacious double room features air conditioning, a seating area, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Queen Room with Two Queen Beds - Non-SmokingThe spacious double room features air conditioning, a seating area, heating, as well as a flat-screen TV with cable channels. The unit has 2 beds.
King Suite with Sofa Bed - Non-SmokingThe suite offers air conditioning, a seating area, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
King Room with Bath Tub - Mobility AccessibleThe double room provides a tea and coffee maker. The unit offers 1 bed.
King Room with Roll-In Shower - Disability Access/Non-SmokingThe double room provides a tea and coffee maker. The unit offers 1 bed.
Guest Reviews
7.3
Good
Location
Best Western Plus Kalamazoo Suites is praised for its ideal location, making it a perfect choice for travelers with diverse needs. Nestled in a quiet and safe area, the hotel provides convenient access to major highways, including being right off US131 and near the I-94 exit. Guests appreciate its proximity to downtown Kalamazoo, merely a short drive away, and the close location to Western Michigan University (WMU), which is repeatedly highlighted as a significant advantage. The neighborhood is not only peaceful but also offers plenty of dining, shopping, and entertainment options nearby. With easy accessibility to groceries and restaurants, the area provides everything a traveler might need. The hotel offers ample free parking and a spacious, clean environment with a nice indoor pool area, further enhancing the convenience and comfort of a stay here.
Breakfast
The breakfast experience at Best Western Plus Kalamazoo Suites appears to be a highlight for guests, with many describing it as delicious, plentiful, and offering a great variety of both hot and cold options. Guests enjoyed the array of items such as waffles, real scrambled eggs, sausage, toast, and biscuits with gravy, often likened to quality restaurant offerings. The inclusion of complimentary full breakfasts with real food options was well-received, and the breakfast bar was noted for being well-stocked and well-attended by the staff. While basic elements like a lack of orange juice or sugar-free syrup were mentioned, the overall breakfast experience was deemed surprisingly good, and a tasty start to the day for many. Aside from a few criticisms, the consensus is that the breakfast at this hotel provides excellent quality and value, contributing positively to the overall stay experience.
Rooms
At Best Western Plus Kalamazoo Suites, guests frequently praise the rooms for their generous size and comfort. The suites consistently offer a spacious layout, complete with amenities such as mini-fridges, microwaves, and kitchenettes, making them ideal for longer stays. Many guests find the large rooms to be not only clean but also elegantly decorated and well-prepared upon arrival. Comfortable beds and seating areas add to the inviting atmosphere.
The rooms often come equipped with thoughtful conveniences like coffee makers and flat-screen TVs, enhancing the overall experience. With updates to various areas of the hotel, including the dining area and pool, visitors find both the interior and exterior of the property to be in excellent condition. Whether one is staying in a two-queen suite or a king-size room, the spaciousness and cleanliness remain a standout feature, often contributing to a quiet and peaceful stay.
The hotel’s high standards extend beyond the rooms, with guests enjoying a hospitable environment provided by friendly staff. Additionally, relaxing amenities such as a pool and hot tub allow for a rejuvenating experience after a day of exploring or business. Overall, Best Western Plus Kalamazoo Suites offers a comfortable and accommodating stay, delivering a welcoming atmosphere for travelers seeking a pleasant and convenient lodging option.
Beds
Travelers visiting the Best Western Plus Kalamazoo Suites will find that opinions vary regarding bed comfort, but many guests highlight positive experiences. Numerous reviews depict the beds as very comfortable, with some guests praising them as the most comfortable hotel beds they have ever experienced. The majority of the feedback emphasizes comfort, often described as soft yet supportive.
While some guests found the mattresses slightly soft or characterized the pull-out sofa mattress as thin, these comments were exceptions in a largely favorable consensus. On the whole, the beds, coupled with clean, modern bed linens, contribute to a restful stay. Many visitors also appreciated the additional room amenities, such as a fridge and microwave, which enhanced their overall comfort and convenience. Despite a few mentions of minor issues like hard beds or room changes due to bed conditions, the prevailing sentiment is one of satisfaction with the bedding quality at this hotel.
Cleanliness
Nestled in a convenient location, the Best Western Plus Kalamazoo Suites is frequently praised by guests for its outstanding cleanliness. The hotel consistently impresses with spotless rooms that are both spacious and comfortable, ensuring a pleasant stay for all visitors. The property's pristine condition extends beyond the rooms, with clean common areas and grounds, providing a neat and organized environment. Guests also appreciate the modern furnishings and decorations that enhance the overall ambiance. While some minor improvements are needed, particularly in updating certain bathroom features, the majority of the reviews highlight the hotel's commitment to maintaining a high standard of cleanliness. The friendly and accommodating staff further contribute to a positive experience at this well-maintained establishment. Despite a few issues with noise and specific bathroom cleanliness concerns, the overall feedback remains overwhelmingly positive regarding the hotel's dedication to cleanliness and guest satisfaction.
Staff
The staff at Best Western Plus Kalamazoo Suites consistently receive praise for their exceptional service and friendliness, creating a welcoming atmosphere for guests. Front desk personnel, notably Lena, are highlighted for their efficiency and courteous demeanor, contributing positively to the overall experience. Staff members across various shifts exhibit professionalism, often going beyond their regular duties to accommodate guests’ needs, such as assisting with room sanitation promptly upon request.
Visitors frequently commend the hospitable nature of the employees, referring to them as kind, personable, and responsive. The team remains helpful, maintaining a great attitude, whether it’s facilitating a smooth check-in or managing special requests with efficiency. Customer service is described as impeccable, setting a standard comparable to high-rated hotels.
The location adds to the comfort, with staff ensuring guests feel safe and attended to during their stay. Efforts from management, housekeeping, and desk clerks collectively foster an environment of friendliness and support, reinforcing the hotel’s reputation for great service.
Spa
Hidden within the Best Western Plus Kalamazoo Suites is a spa experience that offers a mix of tranquility and minor hiccups. Among the standout features is the whirlpool, consistently noted for its excellent maintenance, ensuring it remains a reliable oasis for relaxation. Guests frequently commend the inviting hot tub areas, finding them a perfect spot to unwind. The hot tub, when operational, is often described as relaxing and hot, contributing to the spa's appeal. The spacious rooms combined with the spa amenities further enhance the overall guest experience. However, minor drawbacks such as inconsistent hot tub temperatures or occasional mechanical issues with the jets have been noted. Despite these few setbacks, the spa remains a highlight for its soothing ambiance and enjoyable facilities.
Pool
At Best Western Plus Kalamazoo Suites, the pool area is a highlight for many guests, offering a clean and inviting space to relax and unwind. The pool and hot tub receive numerous positive mentions, praised for being well-maintained and comfortable. Guests appreciate the cleanliness and warmth of the pool, often noting it as fun and enjoyable, particularly for families with children. The hot tub is recognized as a nice addition, making the experience even more pleasant. The staff's friendliness and attentiveness help enhance the overall atmosphere, adding to the good value offered by the hotel. Despite a few minor issues, the pool area remains a memorable aspect of guests' stays, contributing to their pleasant experience at Best Western Plus Kalamazoo Suites.
3 Star
Best Western Plus Kalamazoo Suites offers a satisfying experience, leaving guests eager to return. The spacious rooms and friendly atmosphere contribute to a pleasant stay, and the property provides good value for the price paid. Although breakfast service for large groups may not be ideal, guests consistently report having a nice stay with accommodations meeting their expectations. This hotel earns high recommendations from visitors, making it a favorable choice for those seeking reliable three-star lodging in Kalamazoo.
Indoor Pool
The indoor pool and hot tub at Best Western Plus Kalamazoo Suites receive mixed feedback from guests. Highlighting the positive experiences, many guests appreciated the presence of both an indoor pool and hot tub as a great amenity to enjoy during their stay. The pool and hot tub were frequently described as nice and relaxing, providing an enjoyable experience for families, with children particularly loving the pool. The hot tub has been noted for being cleaned and refilled, ensuring a pleasant experience for users. While there are some concerns about the pool being cold and strong chlorine fumes, the overall sentiment leans towards appreciation for these facilities as part of the hotel's offerings.
Yes, Best Western Plus Kalamazoo Suites has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Best Western Plus Kalamazoo Suites.
No, Best Western Plus Kalamazoo Suites doesn't allow dogs.
No, parking facilities aren't available at Best Western Plus Kalamazoo Suites.
Yes, Best Western Plus Kalamazoo Suites has a gym.