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Summary of reviewsPanorama Retreat & Resort, nestled in the heart of the Dandenong Ranges, is celebrated for its serene and stunning location, making it a tranquil haven for nature lovers. Guests appreciate the breathtaking views and easy access to hiking trails while enjoying the peaceful atmosphere and clean, comfortable accommodations set amidst lovely gardens and forest vistas. The resort offers great value for money, successfully attracting travelers seeking both short getaways and extended stays.
The staff's exceptional service consistently shines through, with guests frequently highlighting their warm and accommodating demeanor. From check-in to resolving issues, the staff ensure visitors feel welcomed and valued, contributing significantly to the resort's charm. The pristine cleanliness of the rooms and facilities further enhances the guest experience, as the resort maintains a spotless presentation with thoughtful touches like stocked teas and coffees.
While breakfast and dinner options are limited onsite, guests appreciate the variety available during breakfast, despite some feedback suggesting room for improvement. The dinner service is not operational on certain occasions, prompting guests to venture out for meals, yet the peaceful surroundings remain a key attraction.
Rooms offer a blend of comfort and affordability, with many guests enjoying the clean and cozy atmosphere. Although some concerns regarding room size and dated decor are noted, the resort provides good value with clean rooms, comfortable beds, and lovely garden or forest views. Despite mixed reviews on Wi-Fi connectivity and pool maintenance, certain guests find satisfaction in these amenities.
Overall, Panorama Retreat & Resort stands out as a delightful choice for adventurers seeking stunning views and tranquil surroundings, coupled with exceptional staff service and cleanliness. Show more
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Categories
Hotel with Parking
This resort offers convenient on-site parking for guests. It combines accommodation with recreational facilities.
4-Star Hotel
This retreat provides a range of amenities and services expected in a high-quality hotel. The resort setting offers a relaxing and well-equipped stay for guests.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Cheap Hotel
Hotel with Gym
Hotel with Tennis Courts
Hotel with Outdoor Pool
Room Types
Standard King RoomThis air-conditioned room offers a TV, an en suite bathroom, heating and tea/coffee making facilities.
Two-Bedroom CottageThe spacious family room features a private bathroom, air conditioning, a washing machine, as well as a seating area with a flat-screen TV. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. Featuring a patio, this family room also provides a private entrance, a dining area and a TV.
Double RoomThe double room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Superior King RoomThe double room offers air conditioning, a wardrobe, as well as a private bathroom featuring a shower and a hairdryer.
Guest Reviews
7.9
Good
Location
Nestled in the heart of the Dandenong Ranges, Panorama Retreat & Resort emerges as a tranquil haven for nature lovers and those seeking respite from the city's hustle. The location is celebrated for its serene and stunning backdrop, making it ideal for disconnecting and relaxing. With prime positioning at the base of majestic mountains, guests revel in breathtaking views and access to invigorating hiking trails. Whether attending local events or exploring nearby attractions, the resort's centrality proves advantageous for visitors. Amidst rambling mountain gardens, the property offers a peaceful atmosphere complemented by clean and comfortable accommodations.
The setting is particularly praised for its quietude and privacy, providing a delightful escape surrounded by nature's beauty. Guests can enjoy lovely gardens and forest views, contributing to a peaceful and laid-back ambiance. The resort's location is also convenient for visiting charming Dandenong villages and a variety of cafes and restaurants. Notably, the availability of car park spots ensures smooth access for travelers.
Panorama Retreat & Resort combines great value for money with a stunning environment, attracting travelers for both short getaways and more extended stays. The friendly staff only add to the charm, ensuring visitors feel welcomed and comfortable. For a beautiful experience of the Dandenong Ranges, filled with lovely views and peaceful surroundings, this resort stands as a delightful choice for all types of adventurers.
Breakfast
Panorama Retreat & Resort offers a breakfast experience that receives mixed feedback from guests. The resort provides a buffet-style breakfast with a variety of options, including gluten-free selections, allowing guests to choose between cold and hot food. Despite the availability of choices, some guests felt that the breakfast was basic and could be improved, especially in terms of hot food options. The continental breakfast is described as nice and adequate, though not extraordinary, with some guests noting the absence of typical breakfast components such as yogurt to accompany muesli and granola.
While the breakfast was deemed good value by some, others found the $15 breakfast pack or buffet prices to be overpriced and not entirely satisfactory. The resort's dining options can be limited due to staffing issues, which at times result in only takeaway breakfast boxes being offered instead of a full breakfast service. This limitation can leave guests looking for other meal options outside the resort, as no other meals are available on-site.
The breakfast is only available until 9:30 am, which can be inconvenient for late risers or those who enjoy leisurely mornings. Overall, while some guests appreciate the variety and service, others believe there is room for improvement to match the picturesque location of the resort.
Dinner
Panorama Retreat & Resort presents a serene environment for guests seeking tranquility amidst the beauty of nature. However, potential visitors should be aware of dining options when planning their stay. Several guests have pointed out that dinner is not available at the resort, leading to the need for venturing out in winter conditions to find a meal. With the restaurant not being operational for dinner service on certain occasions, and only offering a continental breakfast, travelers need to prepare for meals outside the resort. Despite this inconvenience, the delightful setting and peaceful atmosphere remain a significant draw for guests.
Rooms
Panorama Retreat & Resort offers a blend of comfort and affordability, making it an appealing choice for budget-conscious travelers. The rooms, while often described as small, consistently receive high marks for cleanliness and comfort. Some rooms feature lovely views of the garden or forest, which adds a delightful touch to the experience. Guests appreciate the well-maintained common areas and the stunning grounds of the resort, further enhancing their stay.
However, the size of the rooms and bathrooms emerges as a common concern, with several reviews citing cramped spaces and small bathrooms that could be problematic for some guests. Certain rooms are described as having a dated decor akin to a motel feel, yet others have undergone appealing renovations that provide a brighter, more spacious atmosphere.
For those seeking a practical and clean lodging option, Panorama Retreat & Resort delivers, especially for its price point. While a few amenities, such as fridges in rooms, are inconsistent, the overall consensus is that the resort offers good value with clean rooms, comfortable beds, and a warm, welcoming environment.
Beds
The beds at Panorama Retreat & Resort garner a mixed response from guests, though there are several positive remarks worth noting. Many visitors found the beds to be comfortable, with clean rooms adding to a pleasant stay. Some praised the beds for being large and comfy, with soft linens providing an added touch of comfort. However, a number of guests reported issues with bed comfort, pointing out that mattresses were often too hard or lumpy, detracting from their relaxation experience. Despite these concerns, there remain instances where guests did enjoy a restful night's sleep, which indicates that the resort may continuously be working to improve its bedding options.
Cleanliness
Nestled in the Yarra Valley, Panorama Retreat & Resort offers an impressively clean and comfortable stay for its guests. The resort regularly receives praise for its housekeeping efforts, with many reviewers noting the spotless presentation and thorough cleaning throughout the property. The rooms are frequently described as clean and fresh, boasting clean linen and a lovely fresh smell that enhances the peaceful ambiance. Guest feedback highlights the pristine state of the facilities, and the ease of stocking rooms with necessities like teas, coffees, milk, and hot chocolate adds a thoughtful touch to the overall experience.
The staff also play a crucial role in maintaining the resort’s well-regarded cleanliness. Guests find the team friendly and accommodating, quick to resolve any issues and ensure a pleasant stay. While certain areas like the pool and roads require minor improvements, the overall cleanliness of the rooms and facilities remains a standout feature. The accommodations, although noted for being somewhat small and basic, consistently meet guest expectations for cleanliness and comfort. Panorama Retreat & Resort's dedication to providing immaculate and tidy spaces makes it a prime choice for visitors seeking serenity and attentiveness in a beautiful setting.
Staff
At Panorama Retreat & Resort, the staff's commitment to exceptional guest service shines through even the smallest interactions. Visitors consistently highlight the staff's friendliness, efficiency, and willingness to go above and beyond to ensure a pleasant stay. From the reception desk to the duty manager, the team is noted for their warm welcome and polite demeanor, making check-in a breeze and offering professional service throughout. The front desk stands out with their amazing customer service, earning praise for their accommodating and helpful nature, including quick resolution of any unexpected issues. Receptionists are commended for their pleasant and supportive approach, ensuring that guests feel truly valued. Even amidst the challenges posed by the property's age, the staff's dedication and ability to maintain a welcoming atmosphere are frequently remarked upon, making the resort a noteworthy destination for travelers seeking outstanding hospitality.
Wi-Fi
Panorama Retreat & Resort has received mixed reviews when it comes to its internet connectivity. While some guests have experienced good Wi-Fi, noting a satisfactory connection, others have reported challenges. Among the issues highlighted are intermittent Wi-Fi, unreliable connections, and areas within the resort, especially in some of the cottages, where the Wi-Fi signal is either weak or nonexistent. Additionally, phone reception seems to be inconsistent, which could be a concern for those needing reliable communication during their stay. Despite these challenges, positive mentions of the Wi-Fi suggest that connectivity might be satisfactory in certain areas of the resort. However, it's advisable for future guests to verify the current state of connectivity depending on their specific needs during their visit.
Pool
The Panorama Retreat & Resort offers guests a mixed experience when it comes to its swimming pool facilities. The outdoor pool is described by some as a great feature, with a few guests appreciating the pool area and enjoying their time there. For visitors looking to relax and unwind, the pool, along with the amazing pool tables, adds to the leisure options available at the resort. Despite the potential for the pool to be a beautiful summer feature, there is a recurring issue with cleanliness, rendering the pool at times uninhabitable and in need of regular maintenance. Additionally, some guests expressed a desire for the pool to be heated to enhance their experience further. Overall, while the pool area has potential and is appreciated by some, it could benefit from more consistent upkeep to fully meet guest expectations.
Yes, Panorama Retreat & Resort has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Panorama Retreat & Resort.
No, Panorama Retreat & Resort doesn't allow dogs.
Yes, parking facilities are available at Panorama Retreat & Resort.